Activate onDemand Reviews 120

I ordered two items and when only one arrived I contacted them for support the person that emailed me back was very polite friendly and knowledgeable and they informed me they would look into my issue. The very next day I got another DPD notice and as the email came through my item was at my door :) I find them to be a very honest and trustworthy company and will definitely be ordering with them again as the items I received were of great quality and the prices great thank you

Update - Thanks for responding. The product has been returned and I am just waiting on the money to credit in my account .
I do think your customer service could be improved by providing a phone number .

Original post - I’m looking for a refund . I opened 1 of the box to check fittings and now they say i can’t get one as seal broken . I have sent numerous emails explaining the reason for return and getting no where. The returns policy said it will bin the whole product if 1 seal broken which seems crazy !

This guys are so wonderful to be honest cos I bought a JBL charge 6 speakers from them on the 24th of June 2025 and it was delivered to me on the 25th of June which was the next day swiftly and the product is so genuine and authentic.
In fact I became skeptical based on the reviews I saw, to be honest if I saw the reviews before placing my order I wouldn’t have proceeded but when I got mails from DHL courier services regarding my delivery I couldn’t wait to receive it and on getting my speakers it’s worth everything😊😊😊😊
I honestly give these guys a 100%
You guys are amazing and I won’t hesitate to buy more stuffs and recommend you to whosoever.
Thanks guys 🙏🙏🙏

What an amazing experience! I asked them cheekily if I could have my speaker sent next day as I'm off to Scotland for my birthday, I offered to pay and they emailed me the following day with the postage proof and wishing me a lovely time and no payment required! Such a warm and comforting experience.

I’m trying to return a Veho speaker and they keep trying to scam me.

they asked me to sign a doc that states:
“Activate OnDemand (AOD) Ltd. Customer Faulty Goods Declaration
Please fill out the section below with your name and order number.
In signing this document, I confirm that the item(s) being returned are faulty and were so on
arrival in accordance with the Activate OnDemand returns policy (attached).
I understand that faulty items will be checked on arrival at Activate OnDemand’s 3rd party
distribution centre and if the item is not faulty and/or return conditions are not met, I
understand that I will be ineligible for a refund and the item will be disposed of.”

I never even mentioned that the item is faulty, but they will dispose it if is not and i don’t get a refund.

then the worst of the worst (email from them) :

“We kindly wish to inform you that we can only accept returns for items that are unused, in their original packaging, and with all security seals intact.

To proceed with your return request, may we please ask you to confirm whether the item is unopened and that the warranty seals remain unbroken?”

how TF could i be happy/unhappy with a product if i’m not allowed to open it!

And in their return details:

“RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.“

there is no mention about warranty seals.

But when i received the item it had already 2 seals (one on top of the other) and the bottom of the box was damaged by the previous owner.

I already have 5 days since i’m trying to return this item.
to get a reply to my latest email i have to wait another 24-48hours: and who knows what other silly ways to delay or scam they will come up with.

it will be at least 6-7 days just to have it approved to send to item back.
FCK knows how long will it take to get my money back!!!

Activate OnDemand got back to me straight away about the issue, all the way through They were concerned for me and their staff were magic and on the ball, I have never dealt with a business as concerned and customer caring as they were, thanks

Ordered a Ninja Airfryer via the Lloyds banking app link, and a week later am still waiting for my order to arrive. Have had to chase numerous times for tracking, only to be told my product appears to be lost in transit by Yodel. Takes a long time for them to respond to your emails instead of someone just handling it then and there. Am now being asked if they should rearrange for my product to be sent to me?? Which would be quite obvious as I’ve paid for it. Not sure what I am going to get in what state and when it will eventually arrive.

I had a fantastic experience with Activate OnDemand. With a small issue I had, the team was incredibly responsive, understanding, and supportive throughout. Their customer service is honestly one of the best I’ve encountered,friendly, quick to respond, and genuinely caring. Highly recommended!

Excellent service, had a query about an advertised offer and was dealt with quickly and efficiently

Ordered a ring door bell and cameras on 13th May, no tracking information provided. No update after chasing this via email twice.
Rubbish service.

EDIT: this has now been resolved after a call from Justin and prompt delivery. Advised issue with emailing system.

Thank you for your email. We apologize for the inconvenience you’ve encountered with your order.

Upon checking, we found your order under Order #283639 and it is currently processing. It appears that there was an issue with the confirmation. Please refer to the attached order confirmation for your reference.

Could you kindly confirm if you would like to cancel your order for a refund or proceed with receiving the order? Once we receive your confirmation, we will take the appropriate action.

We appreciate your understanding and look forward to your response.

Received an email from Yodel that the item was being sent back to the shipper, without attempting delivery.

Have not received any information or update from Activate even though they have taken the money.

Very disappointed as bought this through Halifax reward.

Made a mistake with the order. Prompt reply, cancelled the order and issued refund no problems. Thanks!

The item I ordered was delivered so quick packed nicely great customer servicing well Well responded to my email. Thank you.

This service is absolutely fantastic.
Ordered a ring doorbell to my office address but forgot I would be away.
I also used an email address I didnt have access to so I couldn’t check for updates. Reached out with the few details I had, Justin immediately located my order, provided me with an informative update and refunded me straight away.

I was so impressed I’ve since reordered and received my product on time

Justin was a legend! Had some headphones that broke after 16 months. They were covered under 2 year warranty and he refunded straight away without hesitation! Good customer support.

Delivered on-time and exactly as requested

Unfortunately I wasn't in to receive the order (Panasonic DentaCare Series 300 Oral Irrigator) so the order was delivered to my local UPS office for safe keeping (within 1 mile). I was able to track the order and pick it up at my convenience.

Customer service was fantastic in reassuring me that the order was still at UPS and still had the opportunity to pick it up or alternatively receive a refund.

Order a product through a reward program from Vodafone. Didn’t receive anything, they said it was delivery to a “Mary”, them back and forward with emails, I honestly still wanted to product, they gave me a refund, I guess it’s better than nothing BUT what a complete waste of time. Awful! Really poor customer service on the complaint approach also.

I bought a ring video doorbell and chime. When I opened the doorbell I noticed it wasn’t fit for purpose. Activate onDemand have refused to take it back although it’s been never used! That’s very poor customer service.

My reason for cancelling this order had nothing to do with the product or company. Panasonic has always been a name to relay on. My cancellation was dealt with quickly and in a very professional and understanding way. Thank you