Activate onDemand Reviews 120

Just received my first order from the company.

The service I received from Justin was responsive and personalised and I would happily deal with him and the company again.

Excellent service in the end. Once you contact the right person (Justin)

Returns were long and manual - and I had to pay £18.50!! I asked for this to be covered by the provider and they said no

I ordered a breadmaker via my banking app promotions at the end of October 2024, unfortunately the item turned up damaged.
The damaged item finally got collected in January 2025 and the refund processed at the beginning of February 2025.
So after about 16 emails with me chasing them numerous times and 3 a month wait it was finally all sorted, why it took so long to get this sorted I have no idea.

The company shipped my item but the r shipping company UPS lost it somehow. Due to this and the number of emails I had to place to the company and UPS I am giving 4 instead of 5. However, my money was refunded and I did receive good help from Active on Demand. The company respond to their emails quite promptly which not all companies do.

I recently purchased Kuzo II F2-S Smart watch from Activate on Demand, and I am beyond disappointed with both the product quality and the customer service.
The product failed to meet the durability standards described, becoming unsuitable for my needs within opening the product. It feels very cheap and not worth 20 pounds. Despite their 14-day money-back guarantee, my return request was refused, even though I complied with all the conditions.
The customer service is abysmal. The response time if they do decide to come back to you after a long period of time is shocking, none of whom provided any meaningful assistance. Their refusal to honor their own return policy is unacceptable and shows a complete lack of respect for their customers.
I strongly advise against purchasing from Activate on Demand .Their products are beyond subpar, and their customer service is the worst I have ever experienced. Save yourself the frustration and shop elsewhere.

***UPDATE***
Justin rang me we discussed the complaint, and thank you for looking into and resolving the issue with my Kuzo II F2-S Smartwatch. I appreciate the effort taken to address my concern.
However, I would like to provide some feedback on the customer service experience. The response time and the initial handling of my return request were not up to the standard I expected. Improving these aspects would greatly enhance customer satisfaction.
Thank you once again for your assistance.

Do not purchase with this company. I purchased a doorbell, they cancelled the order after three weeks and refuse to give a refund saying I have to contact my bank even though they cancelled the order since they had no item left in stock. They also claim that they had emailed me yet there is not a single email from them on my inbox or spam or junk folder. I’ve never had issues ever buying online and I always buy online so I can imagine this is a common issue for other buyers from this company.

I bought a hairdryer for my 12 year old daughter for Christmas. When she went to use it, we realised how hard it was to remove the hairdryer nozzles. The hairdryer also didn’t have much power. After contacting the company, they said I can’t return the hairdryer as it’s not in pristine condition. All we’ve done is remove it from the box so it couldn’t be in more pristine condition! It’s just a cop out as they clearly have set their policy to take the consumers money and offer NO after service. Would never buy from them again. I bought via Vodafone rewards as well so I can’t believe that Vodafone support a company like this.

•• UPDATE ** Justin from Activate On Demand called me. A completely different experience I received from him. Work absolutely needs to be done with their customer support team, which he recognises and will be looking to change. I’ve been given a full refund for my item as he agreed it sounds faulty. Not an outcome I expected from my initial conversations with the company but one that I’m very pleased with. Thanks Justin! Changed from a one star review to a 4, simply because of Justin’s support.

To be honest, I wasnt expecting to write a 5 star review at the beginning of my contact with Activate on Demand as I was chasing information regarding delivery of a purchase. It was definitely third time lucky as the first couple of responses were very slow to come and vague in their content. Then Justin Christie was recommended to me and when I emailed him, wow, what a difference! I received a same day apology for the delay in receipt of the product, information regarding the delivery of it including timing for their receipt and subsequent despatch to me and
confirmation that it would definitely be received before Christmas. Justin followed up on things to make sure I'd received notification of despatch and then to check up on the delivery. He was an absolute star. I couldn't fault him at all and am so grateful to him for sorting it all out and restoring my faith in the company. Thank you Justin for your fantastic customer service. You are a credit to the company and I hope they appreciate you!

I had an issue with a damaged package during transport, but Activate OnDemand’s customer support team handled everything with exceptional care and professionalism. They responded promptly, communicated clearly, and ensured that the matter was resolved to my satisfaction.
Their dedication to customer service truly stood out, and they went above and beyond to make things right. It’s rare to find a company that prioritizes its customers as highly as they do.
I’m incredibly impressed with their service and wouldn’t hesitate to recommend Activate OnDemand. Thank you for turning a frustrating situation into a positive experience!

Fantastic customer service after slight issue with goods received.
Product arrived without any additional packaging and therefore the box was damaged in transit. I contacted customer services who promptly replied, and sorted.

I had some issues with this company but they have now been resolved to my satisfaction, by the company and in particular by Justin. It is a mark of a good company and hopefully a successful company in the way they address issues when they arise.

Great service! I ordered a Ring doorbell from Lloyds but unbeknown to me, my partner had also ordered the same one from elsewhere so I wanted to send back. Return was painless and quick. Would use again.

Ordered a Veho smartwatch from VeryMe, came in 2 days and well packaged. Product looks amazing for the price.

I ordered a ring door bell which arrived quickly but trying to arrange a return/refund has been awful. It’s now been 2 weeks and they still haven’t provided a returns address. There is no contact number for the company and they don’t reply to emails despite the 24/48 hour SLA. I now have no choice but to escalate this to my bank so I would advise to avoid this company at all costs.

Faulty machine purchased. No useful response from multiple contacts over a few weeks. Finally had to raise a debit card dispute with my bank and returned the item to their UK office as they did not supply a return address. Shockingly bad service. AVOID!!

Don't buy anything from this company. They are thieves. They sell you cheap products and then they don't accept any returns because their policy state so. UK wide there is law for returns within 14 days and this company by passes that. Really need to file a case against this company for their appaling policies and forcing customer to use their inferior quality products.

Appalling company . After an initial response with the promise of a returns label I can get no response at all despite several (polite) emails and no answer from their unlisted telephone.
Do not use .

Bought Veho Kuzo Smart watch through Vodafone app, and its RRP was £499. I paid £99.95 and this was not worth it. Feels cheap and not worth £50 let alone the price I paid. How this company have can sell it for £500 shows what business they are running. I decided to return under their 14 day change your mind policy. Sent email and waited. This was back in December. I received information for courier to collect mid January, I packed it up and returned it that day. One month later no communication at all. After 10/11 emails, still no response. I raised dispute through the bank, as they can claim back the costs. 2 months later I have refund and I am happy knowing that I do not have to deal with this absolute joke of a company. Expensive, hopeless with zero customer focus. I’m glad it’s over. Please avoid them at all costs, stay well clear!

Awful, I ordered over a month ago and my order is still not 'processed'. They now stopped replying to my emails so will have to report freud and chargeback through a credit card. Absolute JOKE. AVOID at all cost.

It literally took them a year to respond to this review - tells you everything really.