afrohaircandy.co.uk Reviews 

I have been using AHC Products for a few years now and the customer service. I received before store closed down in croydon was amazing they always treated me well and knew my repeat products which made me feel connected and appreciated. And now that I can only order online I still can chat with them if I have any issues and they rectify straight away. The products are ethically sourced and work wonderfully on my hair. I had very dry damaged hair but since using the hair products I have seen the change in my hair and I am very very happy please support this business as the products are a necessity

I have been using AfroHairCandy products for nearly a year now and l can testify that they work wonders! I have used a wide number of other hair products for my locks but none even come close to the results l have had using AfroHairCandy products.
The Moisture spray, Leave in Conditioner & Chebe butter has been a game changer for my hair. Love that the products are made using natural ingredients. l can relate to the ingredients.
Words do not do justice to how AfroHairCandy has transformed my hair. Will be lost without these products. Thank you 👏🏾

I am a very health concious person and started using AfroHairCandy to avoid the harsh chemicals found in most products nowadays. Not only are they natural but they work incredibly well!
My hair has thickened, it grows faster now thanks to the full Holistic hair set that covers all my hairs needs.
My hair is soft, bouncy, and doesnt break anymore. The Chebe hair and scalp serum is amazing!
I also love the body butter which is great for dry skin.
The products are worth every penny. I would absolutely recommend.

I left a review on the website awarding 3 stars to the products I tried on my children’s hair and a very thoughtful, detailed review. I was really shocked that the review was declined but now understand why there are only 4/5 stars reviews on their website! This is a huge red flag when a company will not accept any critical feedback!

The products are very expensive as the ingredients are ethically sourced. For that price, I would expect to be able to critically examine if the products do what they are suppose to!

Will find other products for my children’s hair. I do like the leave-in conditioner but I cannot support a company that is so disrespectful to their customers.

Placed an order in May. Went to collect from the local co-op as I was told to do. They could not find it. The next day a nesssge on my phone said it was returned to the company. Rang them and I was told that once it reaches the office I would get a call…NOTHING.
I’ve been chasing them for over a month now and now they say it’s been delivered.. what a scam. First and last time I’ll order. I wanted to support a black owned company but what a disappointment. I have obviously lost my money. These products are not cheap.

I placed an order online over 9 weeks ago. And it's finally arrived.

Hi all

Please don't order with these guys. I placed my order 1may then received my email to say it had been shipped on 19th May. Dpd still haven't received my parcel (28 may). I've contacted afro hair candy via three email addresses, none of which work but are on various sites as their contact email, shopify, ig and fb. I have also messaged them on their social media sites. I have called them four times off both my numbers and I have sent them WhatsApp messages from both numbers enquiring about said order.

All the emails have bounced back, as none exist. The phone goes to voicemail but doesn't have a message so I'm not sure who I am contacting.

I use this brand (will no longer be) for my family and I regularly and have previously had absolutely zero issues but I can't dig spending what would have been £550 without discount only yo be lied to and ignored. I'm now worried that I have lost my money and am very angry because I am sure to travel and no on will be here to receive my order after Saturday.

Meanwhile the owner is happy posting her on her travels in Senegal with our money.

Where is the integrity she speaks of on her site? That should absolutely extend to management and not only the products.

The only thing I did wrong was trust this company to deliver, as they had before, and not used my credit card otherwise I'd simply charge back and it'd be done.

If you do order, use your credit card as that may be the only way to receive a refund but you may still have trouble as the store runs a no returns policy.

Can't believe this. Never even again. Will be telling everyone I know

Received incomplete order. Missing item was a high value item so was initially concerned that I would be out of pocket. Was rectified in two working days. However, would recommend automatic email acknowledgement with estimated response time, so that customers know that you’ve received email and when to expect a response.

Afro Hair Candy has a no cancellation policy. Please beware. They claim their product has no preservatives so they sell it like food which means they are perishable. They claim this is in their terms and conditions and it overrules the customer's right to return the product even if you change your mind immediately after you have placed your order. I have just instructed my lawyers to get in touch with them. Please please please make sure you know what you are getting yourself into.

Very shitty company! If I had seen these reviews, I wouldn’t have bothered. I can’t believe this lady looks all professional in her ads only to extort people. Interesting! No product received after over 30 days, Afrohaircandy instagram account no longer exists…totally scammed!

I purchased on line on 6th April and I have yet to receive my products. It’s been well over a month and still no products . I was advised a week ago that my products would be sent on that day express delivery and still waiting. I have ordered from Afro candy previously and items have arrived on time. I plan to request a refund and this is totally unacceptable service.

I placed an order with this company 5th April (it’s now the 30th).
I received confirmation it had been shipped 12th April.
On trying to track the package the site advised the tracking no was incorrect.
I’ve tried emailing Afro Hair Candy numerous times but haven’t received a reply.
Today I asked for a refund.
I’ll amend my review based on the type of reply I receive (if I receive one at all).

You pay for what you get. It has worked for me and is working for me. They have re educated me about my Afro hair and how to care for it naturally. The products are excellent.

Unsubscribed multiple times and being ignored . STOP sending emails to people who don’t want emails !!!

The worst product I have ever used. And it’s not worth the price

I spent a lot of money ordering products from this company. Paid £6 delivery only to have to wait two weeks for delivery. My Temu order ordered on the same day came quicker! I contacted customer service twice. I was told it would be delivered by a set date and it wasn't. They even sent me a "sent" email but my item wasnt even posted. I had to contact DHL to be told thry have just printed the sticker not sent the item. When i contacted the company again i was fobbed off with excuses. I have emailed a complaint to have my delivery cost returned to me and surprise suprise i have been ignored. I will not be ordering again from them and i will be telling anyone i know not to bother also. Ter

I spent a significant amount of money ordering products from this company and paid £6 for delivery, only to wait two weeks for my order to arrive. In fact, my Temu order, which was placed on the same day, arrived much quicker!

I contacted customer service twice and was assured that my order would be delivered by a specific date, but it did not arrive. Although I received an email stating my item had been "sent," it turns out my item hadn't even been posted yet. When I reached out to DHL, I discovered they had only printed the shipping label and hadn't shipped the item.

When I contacted the company again, I was met with excuses instead of solutions. I emailed a formal complaint requesting a refund for my delivery cost, but, unsurprisingly, I have been ignored.

I will not be ordering from them again and will inform anyone I know to avoid this company as well. Their customer service is terrible customer service.

I don’t mind spending money on products if they look promising, I wanted more length and I was assured that Afro hair candy was the way.

I would like people to know that this product made my hair fall out in huge clumps, I had large bunches of healthy, thick, glossy black hair in the palm of my hands. The weird thing is when it first touched my hair, it felt so soft, it felt good as if it was working. After 1-2 weeks of having extreme hair loss I evaluated what I had changed and stopped using the product, naturally my hair stopped falling immediately. Spoke to my mum a while later, she told me she had been experiencing the same thing but she was still using the product - I told her to stop and of course her hair stopped falling as well.

I’m sure the products will work for some but it’s important to share my experience, ladies and gents we know how sad it is when you’re trying to get your hair to where you want it, make so much progress and then something like this happens.

I have never experienced that before and it’s a bit strange. I do find that a lot of hair product owners, including black hair product owners sell products which they know categorically aren’t the best for Afro hair. They sell it anyway. Exploitation for the pursuit of money. Products should come with disclaimers and business owners should try to be more honest about their clients experiences - They should try to figure out what causes it to not be compatible, rather than simply trying to sell to absolutely everyone (knowing that it can be very detrimental for some). I am confident that my mum and I are not the only ones.

I purchased the Leave-In Conditioner which was on sale at half price. When I received it, it was really runny, not a cream like the others I'd had from them, but a lotion. I emailed Afrohaircandy and they told me it had been freshly made and to leave it in the coldest part of the fridge for 72 hours. I did this for about a week - no difference. Sent them a video of the product sloshing around in the jar and asked how long I would have to wait. They ignored my email. And they've ignored two subsequent emails. It's a scam - they offered a half price sale but then gave you half the product because it's so diluted. It also separates in the jar so I guess I need to drain out all that extra water they put in. So it's not half price really, just a cheat because I only received half the product. And really appalling customer service for ignoring my emails about the faulty product I was sent. Unbelievable! And a month has gone by and the product hasn't thickened at all.

Waited until I had used their products for approx 2 months, until I done a review. I have short Afro natural hair i.e I go the barber (grows out not down type 4 but not c) Love that they all natural and organic. I have breast cancer so very mindful what I put on my body and hair. 1. Leave in conditioner amazing noticed a difference in 2 days! have bald patches. hair started to grow back in weeks! hydrated my hair 1st time in years that I can actually pull my hair apart with my finger, leaving it super soft and smells nice. Love its in glass jar. However before I cut my hair 1 jar would not be enough. Small jar given the price. It lasts me approx 1 month using sparely. 2. Co Wash - still seeing how this is, washed my hair 3 times since i got it. Seems to dry my hair out, although my hair isn't in ultimate health so i will see how it goes. 3. Deep conditioner used twice dried my hair out but i didn't use with steam and left in longer than advised, so will try again when i go for a steam. 4. Moisture spray dried my hair when used by itself works ok with leave in conditioner (but water does better). bottle plastic and spray doesn't last long soon done 5. chebe butter to use with leave in again dried my hair out when used alone (has shea butter in which my hair personally doesn't like) still trying this product seems to work with leave in and a little goes a long way, jar bigger than leave in so a plus. I have ordered leave in again as my hair loves it. Customer service good, courier didn't deliver and went all around the world very frustrating. Sophia from Afrohair Candy promptly replied, phoned and text me kindly helped deal with the issue, patiently. Putting my mind at ease as the first time I had ordered from them, worried that I had spent considerable amount of money and wouldn't get my products. The price is expensive but its all natural organic handmade and I truly appreciate the care, expertise and energy/labour, plus my hair/scalp /body is worth it. In my days of wearing extensions Huh cost much more. Don't let the cost put you off try it. I brought 1 item at a time and when they have offers on. I have only give 4 stars due to overall products that I am still trying out as early days and yep consistency. But Leave in conditioner 5 stars plus. However I would advise try them all, we all different and hair.

I purchased a product that I was told was £30. I didn't really need it but wanted to support the business owner. It wasn't until I got home and saw my bank statement and the item was, in fact, £50! £50 for hair conditioner!!! I went right back into store the next day to get a refund as I'm a new mother and cannot afford a £50 hair conditioning product. She said that she was unable to return it, despite it being unopened and being told a different price.

The problem is that a lot of shops no longer display the price of items on shelves/ tills anymore. They just have these contactless card readers.

I cannot believe that I am out of pocket by £50 because I wanted to support a small business owner rather than going to Boots or Amazon for my usual hair products. Won't be doing that again. Lesson learnt.