Aircare Appliances Reviews 

I had purchased a dehumidifier that was an upgrade from the one I had but when I started using it I found that the controls were too complex compared to the one I had. I explained the situation to Adam, and asked to exchange it for the model that I was happy with. He immediately contacted the manufacturer (a British company) who agreed to the exchange if I would return it. Adam sent me an email with full instructions of how to return it which I followed. While waiting for the refund I went ahead and purchased the new unit, which arrived the very next day. I am very impressed with the customer service both pre and after sales. Thank you, Adam, for resolving the issue without any fuss whatsoever.

Contacted the company with my requirements and was called back by George who was extremely knowledgeable & great to deal with. Would highly recommend.

Great service from the team, order delivered quickly. Amazing service throughout and good prices given on units. Definitely looking forward to continuing our relationship with Aircare

I wanted to upgrade my Russell Hobbs dehumidifier so I called rang the customer support number & George Wrigglesworth promptly answered.

He steered me to a stocked Brolin BR7DD that he said would be perfect for my small cellar that I instantly bought.

It arrived day after & it does the job perfectly. Aircare has my vote of confidence and a pleasure to deal with.

As a installation professional
My company has had many orders placed with Air Care
The team is excellent and super helpful and always do the upmost to assist

Ive recommend them to so many of my fellow friends with businesses

Can't thank them enough for all the excellent support they have given me

Great work
Chris
ECO Temp services

bought a product from this company mid October on a Wednesday, paid extra for delivery by Friday for it to turn up on the Monday so not a good start. then when I set up the fire it didn't work gave off no heat . have a video of me nearly touching the fire with absolutely no heat being felt. small amount of heat given off at top of fire . I organised three pick ups with manufacturer, through this company for them to fail to turn up every time. I then spoke to the only guy that seems to answer their phones told him I was done but this point over a month and out of pocket for something that doesn't work. organised a pick up from them that actually turned up agreed on phone that as soon as they got it I'd get refund. now on 5th December I'm still out of pocket and he's now back tracking saying he can't refund me till fire is tested. he never once said this on the phone I was told I would get my refund when they got their product back . livid is not even the word for it. I have never had an issue like this before and to be lied to is ridiculous. they changed what they say every time you speak to them. I am waiting for a manager to contact me on Monday morning 7th December to discuss this. why should I be out of pocket for something that hasn't worked and I can prove it .

I have to say I was sceptical as to whether I would receive my order after reading reviews on Trust Pilot about this company. I can say though that after a bit of chasing up with them my order finally got delivered this week. You just have to persevere with the phone calls if you’re at all concerned.

Very happy with my purchase. Keep up the good work.

The air conditioning unit arrived promptly, but the box appeared to have been opened before delivery and was damaged in several places. The damage extended through the protective polystyrene packaging.

I contacted the company to arrange a return. Communication was inconsistent — I often sent multiple emails before receiving a response. They did arrange a collection, but I had to follow up repeatedly to find out when this would happen.

The unit was collected almost three weeks ago, but my refund has still not been processed. Initially, the company stated they had not received the return, even though they had arranged the collection. Fortunately, I had taken photographs of the DPD van at the time of collection and was able to obtain proof of delivery from DPD directly.

Since providing that proof, my emails requesting an update have gone unanswered. Phone calls go to voicemail, and the mailbox is full, so no message can be left.

I have now had to request a chargeback through my credit card provider to recover my payment.

Based on my experience, I would absolutely not purchase from this company again.

Bought an air con unit recently - we got such good customer service and support when they had stock issues and ended up with a brilliant air con unit - it’s now so much easier for my young children to sleep when it gets hot and we all function better because of it - so worth it! Thank you!

Steve was a pleasure to deal with from start to finish. The installation was problem free, the engineers arrived on time, did a good job and cleaned up thoroughly afterwards. Overall we're very pleased with our aircon (and nice and cool). We wouldn't hesitate to use Aircare Appliances again and would recommend to family and friends.

I have purchased two well priced items from AirCaire, one during the recent UK heatwave.

Initially, the communication was lacking and I was concerned as I had ordered through a third party site. I couldn’t get through to AirCaire and thought the worse. However, out of the blue, the item turned up, well packaged.

A week later a personal email apology for the delay followed along with an explanation of how AirCaire has been inundated with orders during the UK’s extremely hot weather. Extra staff have been taken on by the company and the owners have been working hard.

With all the online scams, it’s easy to jump to conclusions and not consider what could actually be causing an issue for a supplier.

AirCaire’s priducts are very good quality and their pricing competitive. Support a local company.

Excellent service from all at Aircare Appliances. We ordered during a heatwave and aircare lived up to their word and the Meaco 10000 was delivered as arranged. We have family members with health issues and we cannot thank Aircare Appliances enough for making their life a lot more comfortable. Best wishes to all.

I ordered a 12000 BTU portable air conditioning unit on Tuesday 8 July & Steve from sales (& indeed their website states) that delivery will be made in 1-3 working days & that you will receive a delivery estimate upon order confirmation. I should have read the other reviews first - I have phoned multiple times - there are plenty of people on reception to take a message & “pass it on” but no one calls back, you cannot speak to their non-existent “customer service team” & they promise that they will respond to emails in 24 hours. Still heard nothing. Do not order from this company they are not to be trusted.

Ordered Olimpia Splendid Unico Easy S1 HP 2.0kW All-in-One Air Conditioning Unit on Saturday 12th July, and got an order confirmation message.

Today I get told actually they have to cancel and refund the item, or I have to upgrade to the newer model.
I was also informed what I ordered is actually not in stock on their website, despite the fact even as I write this review anyone can search and see that they do in fact show as in stock.

So now, instead of having the item delivered in the next few days I will have to begin my search again but will definitely not be using Aircare Appliances again.

Appalling company. Ordered A/C on 1st July and paid extra for express delivery (1 to 3 days, Ha, yeah right). Order status shows as "on its way". No date of expected delivery, no courier tracking. On its way where? 'cos it sure as hell ain't on its way to me. Live chat is worse than useless. Emails are ignored. Phone them and receptionist will say someone will call back. Nobody does. 4 phone calls made, none received. Can’t get a refund, since nobody will speak to me. Will have to go CC chargeback. Then they have the gall to ask for a review. Well, here you go, here’s my review.

Excellent customer service, fast delivery and fantastic air conditioning unit! Definitely recommend!

I have been calling, emailing and cannot get a single response from customer service - is this company real? Why won’t anyone respond to any communication over a two week period. Not a single phone extension works - sales/accounts/customer services. Avoid this company at all costs.

My return has still not been collected, nor can I get any communication from the team. DPD were given the wrong pick up address so I have it in my house for another week. I can't believe the level of customer service can be this bad. I need a response today.

Contacted Aircare before purchasing because I had a challenging install. Communication was great with the company and I had very quickly had two video calls with the company and the installers to evaluate the install. That gave me high confidence when placing the order. Installation was slightly delayed due to issues outside the companies control, but again communication was great and from order to install took only a month.
The installers were very professional, dealt well with the challenging install and I am very pleased with the job they did.
Very happy customer, would strongly recommend.