Aircare Appliances Reviews 

293
•
TrustScore 4 uit 5

3,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Very good service - when one of the units we purchased had a noisy fan AirCare helped connect with the supplier who supplied a replacement part under warranty and it was fixed. Thanks very much Georg... Toon meer

Beoordeeld met 5 van de 5 sterren

The Aircare team have been really brilliant. They have answered all my many queries promptly and really helpfully. They also held the unit for me until just the right time during my home renovations h... Toon meer

Beoordeeld met 1 van de 5 sterren

AI telephone answer phone, AI replies to emails. Still waiting for my AC unit ordered 3 weeks ago, despite paying for express delivery. Pretty sure any positive reviews on here were left b... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Complete breakdown of communications. Have tried every channel, and clearly being fobbed off at this point. These are not cheap products, we are paying a premium for getting them shipped during a heat... Toon meer

Bedrijfsgegevens

  1. Airconditioningwinkel

Geschreven door het bedrijf

Specialist retailer and installer of Air Conditioning, Dehumidification, Heating, and Air Purification products. Providing quality advice and trade prices on the UK's biggest range of HVAC equipment.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

293 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 57% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,9

Alle reviews

(293)

197 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

I found my experience with aircare…

I found my experience with aircare outstanding. A Very professional and warm interaction with George. He went above and beyond from the start, very helpful with the product selection.
I will definitely be using this company again.

7 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Dodgy company

Dodgy company. They advertise, and take orders for, stock they don't actually have.

Not a good way to do business. Very disappointed.

5 januari 2026
Review zonder uitnodiging
Logo Aircare Appliances

Antwoord van Aircare Appliances

Hi Bill, thanks for taking the time to leave a review. We don't like to see 1 star reviews but we do consider customer feedback an essential part of the growth of the business. We were a little upset at being labeled as a 'dodgy company' given how hard they work, but we understand your frustration.

Just to provide some context, we sell a wide range of products, and we stock as much as we can. Unfortunately we can't stock everything, on a few items we rely on periodic stock updates from our supplier. In this case you placed an order on Sunday 4th Jan at 17:37 and the team responded the following morning on Monday 5th Jan to explain that this product had become unavailable from the supplier over the Christmas break. At this point you were issued a refund. It's very rare that we get caught out like this but I couldn't ask more from the team in the way that it was dealt with.

Following this we allocated some time to try and find you an alternative product, relayed a few suggestions over to you, and also offered you a good will discount on anything else that you may have been interested in on the site.

That being said, we are really sorry to have fallen short on this occasion. I hope you manage to find an alternative product that meets your requirements.

All the best for the new year from the team here at Aircare.

Beoordeeld met 5 van de 5 sterren

Office replacement Air…

We required a replacement Air con/Heater for our offices. Very organised and slick process from quotation through to installation of a high quality unit which we have been delighted with. I would highly recommend this company.

5 januari 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Overall very good customer service

Overall, very good customer service from friendly and attentive staff.

If I could have given 4.5 stars, I would have. The aircon unit was to be fitted on a 75° wall, which was discussed before purchase but the message did not seem to have reached the fitters, who then did a pretty good job of adapting and creating a small cover for the vents.

Shortly after installation a leak was spotted (due in part to the 75° fit) but that was dealt with really well.

Would definitely recommend.

1 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A Friction Free Installation

I'm really pleased with the installation, it was done neatly and quickly and I have had no problems at all with it. It was a bit delayed in getting installed due to an issue with a truck on installation day, but they cam the next week and it was all very smooth.

24 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Luxair installation

The work, installing a Luxair, was scheduled and completed satisfactorily. We were kept informed prior to the work taking place and contacted afterwards. A professional team and we are happy with the installation.

10 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

They put my interests first

Aircare Appliances put my interests before an easy sale: I came to Aircare Appliances to order a specific product which I had researched online (monoblock air con). One of the directors phoned me to discuss the install and identified a likely problem (vents would have to go through Mansard sloping wall with tiles, while that monoblock system is designed only for a vertical wall of solid materials). I then got a local builder in who confirmed the assessment. Aircare Appliances could have just taken my money, but instead stopped me from making an expensive mistake. Thank you!

22 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic Service

Fantastic Service, from start to finish.
The fitters were on time, very professional fit, no mess lying around. The units are excellent and give good heat when required. The A/C was a godsend on the warm late summer days.
All in all a great job from Quotation to installation. Would recommend Air Care

26 juli 2025
Review zonder uitnodiging

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