I had left my laptop back at Toronto airport on 4th August and reported to airport lost and found team. Immediately I've got prompt response and specially John had extended his best support to find ou... Toon meer
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Plenty of empty promises, for which I had to pay $93. Absolutely shocking company to deal with. Zero communication, and of course, my lost items remain lost. I’m absolutely livid that not only was... Toon meer
This website came up FIRST when I googled for the lost and found of the airline. I started filling out the report but became skeptical when it asked for payment . So I closed the page. BUT strangel... Toon meer
I lost my headphones and was very upset because they were very sentimental memories for me. I just dropped them on the floor somewhere and didn’t have a hope someone will help me find them because i... Toon meer
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Scam organization
Scam organization that ask money for their services, but don’t deliver. There is robot commincation or no communication at all!
Be aware, the airport Lost and Found claims are free of charge and much more effective
Very helpful
After leaving my carry-on @ a shop John assisted me with my claim and was very helpful by getting additional information that was missing and needed for quick recovery.
Percy has outstanding customer service
Percy was very professional and gave me assurance that my claim and lost item were important.
Fast and efficient response from Maja
Fast and efficient response from Maja
I hope my list item can be found quickly
Thanks
So polite and encouraging about my lost…
So polite and encouraging about my lost item
Very professional and helpful
Maja was very understanding and…
Maja was very understanding and knowledgeable. She explained things very clearly and when I found them outside of the airport she was able to provide me a refund. I would give her 11 out of 10 excellent worker
Thank you John for assisting me with my…
Thank you John for assisting me with my inquiries promptly.
Lost item
Percy was very patient with me and very personable. Well done.
Friendly and respectful agent John…
Friendly and respectful agent John was very ready and eager to help
Mark has been absolutely wonderful! 👏🥳🤗
Mark has been wonderful! He called me immediately after I filed my missing iPhone report. He was extremely kind, professional, and competent. I cannot begin to express how much I appreciate his help and this service at Charles de Gaulle airport in Paris.
I got John on the phone line to help me, he took the time to check in real time for was very professional handling my questions.
I got John on the phone line to help me find out the status on my case, he was very attentive and listen to my questions to make sure that the information captured in the system was accurate. Still waiting for the item to be found.
Ecept for today with Mr
Ecept for today with Mr. Johnbert , Concierge n. 3, who was nice and helpful, after 7 days of chatting with AI I'm still waiting for an answer for a trolley lost in Frankfurt (and already found by LH aircraft people). The service is not worthing the fee they demand.
I appreciate the attention they gave me…
I appreciate the attention they gave me to my case
Mari was very helpful and provided a…
Mari was very helpful and provided a clear and concise explanation of the procedure to locate my lost item from the plane where I left it. I haven’t received the item yet, but am confident that it will be found and returned to me.
Janef was very helpful and explained…
Janef was very helpful and explained the process.
Joanne was a great help over the phone
Joanne was a great help over the phone. She listened to the details of my missing items and started the location process.
I like talking to Percy
I like talking to Percy, great help from him
Speedy response!
We filled in our lost article form and quickly received a phone call from Jerick confirming our details, and that the search would begin. So, all very prompt!!
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