I had left my laptop back at Toronto airport on 4th August and reported to airport lost and found team. Immediately I've got prompt response and specially John had extended his best support to find ou... Toon meer
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Plenty of empty promises, for which I had to pay $93. Absolutely shocking company to deal with. Zero communication, and of course, my lost items remain lost. I’m absolutely livid that not only was... Toon meer
This website came up FIRST when I googled for the lost and found of the airline. I started filling out the report but became skeptical when it asked for payment . So I closed the page. BUT strangel... Toon meer
I lost my headphones and was very upset because they were very sentimental memories for me. I just dropped them on the floor somewhere and didn’t have a hope someone will help me find them because i... Toon meer
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Maja was really helpful and quick to…
Maja was really helpful and quick to reply meeting all my needs with great customer service
Received a call back quickly from a…
Received a call back quickly from a very polite agent Jane’s.
Way to go Janes (Janis)!!!!! 10 stars!!!
That Janes (Janis) reached out to me within 20 mins of submitting my request for my passport that I lost. She helped me submit my claim and showed me empthay and hope that I would find my passport. Please know she gave me the best customer service and is gonna keep up in touch with me to see if my passport can be found. Its people like her that make a bad situation seem hopeful. I apprecite her patient and kindness and professialism.
Katelyn was very helpful in the process…
Katelyn was very helpful in the process of retrieving my lost item. Thank you!
Maja helped me very professionally
Maja helped me very professionally
John has been AMAZING in helping us…
John has been AMAZING in helping us hopefully recover our luggage. He was patient and directed us in the different directions where it could be. He knew how important it was for us to find our luggage and gave his 110% effort in helping us
Excellent communication and easy to…
Excellent communication and easy to work with. Helped assist me in making a report. Very professional.
Percy me contacto rápido que recibió mi…
Percy me contacto rápido que recibió mi reclamación.
Fast and clear response
Fast and friendly responses to my questions, thank you!
Percy was great with helping my…
Percy was great with helping my individual ask!
The agency was good to respond
I was able to leave Jen that I have at…
I was able to leave Jen that I have at the moment for my prescription eyeglasses and someone was able to help me drill down to where to look for them.
Joven provides excellent service
Joven helped with my lost and found claim immediately by taking additional details and a photo. He was professional and kind.
Jewel thank you so much for your help…
Jewel thank you so much for your help in locating and returning my backpack with all items as is. I choose 4 star just because I found it hard to actually talk with some but when I did it made me feel good about what was happening and what would happen. Thank you all.
Maja helped me locate my favorite water…
Maja helped me locate my favorite water bottle that I left at the airport. Thank you!!
My agent Maja was very helpful
My agent Maja was very helpful. This is a great service for helping relieve the stress of losing an item!
Great explanation of expectation and…
Great explanation of expectation and great customer service.
Joanne was great and quick!
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