Airportrecovery Reviews 

Janes Had called me within an hour of my claim to confirm she was looking into it! I hope they find it

Complete Scam!!! Spent days with emails back and forth and providing screen shots of my lost items exact location which was at the Delta Lost and Found. I was panicking and found this site so I moved fast without reading reviews. DO NOT WASTE YOUR MONEY. You can contact the lost and found for your airline or airport directly. After fighting for a week I contacted Delta directly and had my item back within a couple of days. DO NOT ENGAGE THIS COMPANY AT ALL!!!!!!

Horrible experience with the chat representative concierge agent 4. Felt rushed, short replies. Was told their time is limited as they are working on “priority cases” which mine was one of those. Discount code provide did not work and was charged full amount. Asked to have the discount added and was told to wait 24hrs for an update to see if it was possible. however that would have placed me outside the 24hr period if I chose to cancel claim and get a full refund. Discount Refund would have taken 7-10 business days. The discount is minor, and its not about the amount but more about the actual code not working. Agent asked me to cancel the claim and the resumbit a new claim with a different discount code. That would have been two separate amounts paid. Decided to cancel the claim completely due to the bad experience.

Jans was wonderful to work with. So pleasant

Your company was very helpful in recovering my lost item. Jewel's team provided prompt service, along with updates on the progress made. Thank you!

Jewel was very helpful from beginning to end! Her customer service skills are top tier and her ability to communicate with customers is amazing!! Kuddoes to the team that made my day by finding my lost wallet. We need more people like her!

Joanne was very friendly and helpful. Hopefully they will be able to locate our phone.

Prompt response and initiation of the investigation!

Prompt, kind and thorough response from Joanne! Much appreciated!

Responsive and easy to work with.

Really great call and super informative

So far so good. Searching has just begun. Initial call was a great experience.

As soon as a submitted my claim I received immediate help from Raizza.

Jewel assisted me well throughout the entire process and helped me through tech issues

I had a disappointing experience with Airport Security Recovery. Unfortunately, my item was never found.

I reported my missing medication about four hours after realizing I had left it at the TSA checkpoint. I provided detailed information, including the exact timeframe and location where the item was left. Despite this, I never received any clear updates on whether TSA was actually contacted or if the item was ever located.

The team mentioned they were “searching” within the first 12 hours, but there was no transparency about what that process involved. I was left without updates 24 hours after reporting my missing item and never knew what actions were actually taken. At this point, I can only assume the item may have been discarded by TSA team, but no one was able to confirm anything.

After waiting 5–6 days without any meaningful updates, I requested a refund. The only follow-up I received, after I requested the refund, was a PDF transcript of our conversation, which they used to justify issuing only a partial refund. I am still waiting to see if that refund will actually be processed.

Overall, I do not recommend this service due to the lack of communication, transparency, and results. That said, I do want to acknowledge that Deland, who contacted me, was very polite and professional throughout the interaction.

a prompt response after submitting email

Percy submitted a claim to DFW lost and found for me and didnt make me pay $50

I requested a refund from Airport Recovery after having to do most of the work myself to locate my lost documents. I initially provided them with all the necessary details, including the airline and the area where I last had my documents, and was told they were actively working on the case. However, after weeks of no updates, I decided to file a lost-and-found report directly with the airline. Within 24 hours, the airline contacted me to confirm that my documents had been found.

I then informed Airport Recovery that I was dissatisfied with their lack of progress and follow-up. They agreed to issue a partial refund within 5–7 business days, which I accepted. Unfortunately, the refund process was extremely frustrating. I had to send multiple reminder emails and make several calls just to get a response. What was promised to take less than a week ended up taking over a month and a half.

Eventually, I was able to reach John from Airport Recovery, who finally processed the refund promptly. While I appreciate his assistance, the overall experience was disappointing due to poor communication and significant delays.

Very courteous agent named Joanne and unbelievable speedy response time to my claim ! Amazing. Still waiting if I will get any results. To be seen….