Airtanzania Reviews 

Flight was canceled TC137 and derived via Bus to another airport TC105. No excuses or explanations. That's not how to treat customers! If you ask for the reasons, you'll get a disparaging grin.

Impossible à joindre : pas de réponse à nos appels téléphoniques et à nos mails...
Sur notre réservation via Showroomprivé et Misterfly (à éviter également) nous sommes qualifiés de Mr et non pas Mrs !!!
Et modification impossible car non modifiable !!! Ubuesque !!! SÉRIEUX, S'ABSTENIR...

Never ever again!
This airline is so disappointing! My flight was postponed several times and the passengers were hardly informed about it. When I finally reached my destination, my luggage didn't arrive. Although I haven't written an exaggerated 4 emails to Air Tanzania, I haven't received a response in a week. Now I've been waiting for my luggage and an answer for 1 week. Never again!!

Air Tanzaniya is chipset flight but always delayed not on time also luggage opened & theft costly material from luggage
Very bad management Am upset

Its such a disappointment that Air Tanzania is a waste, we book flights from entebbe to zanzibar, onwards flights were all okay but the return flight through Dar es salaam become a nightmare for my friend who is not from Uganda, the Check in counter at business section and doc screen guy asked us for 100$ bribe because he didn't have visa yet Uganda immigration confirmed that he could get a visa on arrival, the business trip was messed up by uncouth staff and the counter supervisor. I don't advise anyone to travel with such a buggy low cost airline, travel at your own risk, you disrupt someone's plans just because TZ is deplorable.. Work on your service delivery..

I have tried every which way to have an additional bag added to my internal flight. In the past Air Tanzania have promptly sorted out the problem via messenger. This time however their response after several messages is always the same - They will get back to me or I should ring the 0800 number which is only usable in Tanzania and I am based in the UK. They have all the information required, they only need to add the bag to my outbound journey - inform me when it is done and then I go online on their website and pay. They have done this previously but this time they remain silent. Perhaps they are in financial difficulties and don't have enough staff. Again, in the past the service has been first class although finding the correct gate to fly from is a little confusing and you need to ask other passengers or staff as the screens don't give the right information. New passengers be aware.

They have since updated their website and it is now very easy to add an extra bag

Sorry, another story about bad customer service and Air TZ... My friend and I both booked tickets and came to the terminal in the Jomo Kenyatta Airport (Nairobi) marked for Air TZ departures. However, after getting through security, we were told it was the wrong terminal. By the time we got to the correct one, the checkin gate was closed. And although there was time, we were told the flight was ready to go. They left 20 minutes early with 4 missing passengers.

Wondering how we could have not gotten the right terminal, we looked over all communication we had gotten from Air TZ. There was no terminal, gate, or seat information, and only boarding time was listed. Also, when we tried to checkin online the night before and that morning, the website was full of processing errors and we each only had the tickets for the second leg of our two leg journey issued.

On going to the local Nairobi office to rebook, they insisted we would have to pay a change fee. One of us had booked through a third party, and they blamed the poor email communication on that, even though all ticketing information we received from Air TZ directly looked the same for both of us.

The worst thing is that local staff lied and said no other passengers had missed the flight and refused to call the airport to see if the signage was actually mismarked for the terminal!! They said it was our responsibility to call customer service if we couldn't find terminal and gate information on our tickets. I pointed out that it was impossible they expect every passenger to do so. They also said it was standard to arrive 3 hours early for international flights, and if we had done so, we would have not missed it. Really? 3 hours early for a 2 hour flight? Having taken a 13 hour flight a few weeks prior, that airline only required us to show up 90 minutes early. So they want us to show up 3 hours ahead because of their poor communication and they are allowed to leave 20 minutes early?

Lastly, when we were issued tickets for the rebooked departure - which we had to pay for, in addition to forfitting our vacation hotel booking that night - all the information that was missing before was also missing on these tickets.

Never again will I take Air TZ.

Worst airline experience ever. Our flight was cancelled without prior notice. When arriving at the airport, they informed us about the cancellation. According to their local employee, we have been informed via email (which was not the case at all). Talking to several other passengers who were booked on same flight, we found out, that none of them has been notified either...

Their refund process is ridiculous, it's 30+ days now, and I've not been refunded (their policy says 21 days, which is already very long) I'm constantly calling them, they always say "we are working on it"/"we're talking to the bosses about it" ... I'm very disappointed I've done everything they told me to do but they have done nothing. Just as any Tanzanian Government owned company/institution it is full of bureaucratic procedures (Needless/time consuming). 🚮

This company must be one of the worst. They cancelled my plane without notice and it has been 3 weeks I try to contact them through every channels I can (email, phone, messenger). They don't answer!!! No customer service at all. DON'T USE THIS COMPANY THEY ARE UNPROFESSIONAL 😡😡😡

In November 2019 I booked two return flights with Air Tanzania. On receiving the e tickets, I noticed that my surname had been duplicated, thus rendering the ticket invalid.

I immediately contacted the airline, via their on line contact page and a further email as back up. To date, I have received no response from the airline. I know that my emails have been received because the Air Tanzania sales office in Mumbai were copied in and have acknowledged receipt.

I have made an official complaint, even copying in the Tanzanian Ministry of Transport who have overall responsibility for the airline. Once again, no response. I have thus been forced to cancel the tickets, which apparently are not refundable. This matter is now in the hands of my bank

I would urge potential travellers not to use Air Tanzania.Their indifference to customer service is well documented. I just hadn't realised how bad things are