Placed an order on the 8th September 2026 for next day delivery of a set of mugs. Item did not arrive and no further correspondence other than the original correspondence of my order. I have used the... Toon meer
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Lees wat reviewers zeggen
Reading reviews I was quite concerned that I’d never see my delivery but happy to report that I received exactly as ordered and at an excellent price. Shipping a day or so slower than their websit... Toon meer
Bedrijf heeft geantwoord
Still waiting on a refund for a faulty purchase. Have tried phoning them dozens of times and emailing them repeatedly. The replies I have had have all been evasive or misleading e.g. that this was a... Toon meer
Placed order Monday, heard nothing since (Fri), two e-mails no reply despite saying they will respond within 24hrs. Phone always engaged, ring back tried, didn’t ring back, next day delivery via DPD,... Toon meer
Bedrijf heeft geantwoord
2,5
Slecht
107 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 13% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Placed an order paid next day allowing…
Placed an order paid next day allowing for the weekend arrived 5 working days after reading reviews was concerned it wouldn’t arrive however completely satisfied so a little slow but extremely happy with product and the price I will definitely order again but I will allow more time for delivery
19 juni 2026
Review zonder uitnodiging
Antwoord van AKNZ
Thank you Andrew for your review. We’re delighted to hear that you were happy with the product and found it to be great value. We appreciate your feedback regarding the delivery time and will continue working to improve our service. Thank you for your patience, and we look forward to serving you again soon.
This is concerning Order 5365 placed on…
This is concerning Order 5365 placed on 11 June 2026. The tracking number is invalid. Is this a scam? Please refund otherwise I will report company as fraud.
11 juni 2026
Review zonder uitnodiging
Antwoord van AKNZ
Hi MMM,
We can see that this is your second one-star review of us within a short period of time, so we would like to provide some context.
Regarding your first order, the delivery address entered at checkout was incorrect. You contacted us to request a change of address, but unfortunately the order had already been despatched and it was too late to amend the delivery details. As a result, the parcel was returned to our warehouse and a full refund was issued to you.
Following this, you left us a one-star review and then chose to place another order with us.
Since we have recently changed delivery carriers, it appears that the tracking number was being checked on the previous carrier's website. We have since emailed you the correct carrier details and tracking information, which shows that a delivery attempt was made, but no one was available to receive the parcel. The delivery has therefore been rescheduled for the following day.
Antwoord van AKNZ
Hi Ankit,
Thank you for your purchase with us and we are pleased that we met your expectations.
It is feedback like yours that allows us to continue to bring great products at market beating prices for all our customers.
We look forward to being able to serve you again.
Regards,
AKNZ Team
My order was delivered in a timely…
My order was delivered in a timely manner, price was good and the product was exactly what I wanted.
9 juni 2026
Review zonder uitnodiging
Antwoord van AKNZ
Hi Ian,
Thank you for your positive feedback! We're delighted to hear that your order arrived promptly and as described.
We work hard to keep our prices as competitive as possible so our customers can get the most value from their purchases, so it's great to know this made a difference. We truly appreciate your support and look forward to serving you again in the future.
DO NOT ORDER ANYTHING
placed an order over two weeks ago, ive emailed twice, tried calling numerous times, sent an instagram message and ive had zero communication from them. order was £90ish pounds and they've just ripped me off.
15 mei 2026
Review zonder uitnodiging
100% avoid
Ordered a Duracell lantern on next day delivery for use on camping trip over bank holiday weekend. Not arrived, phone always engaged. No email response. Trading Standards have been notified.
100% avoid
22 mei 2026
Review zonder uitnodiging
Item not delivered and supplier not responsive
Placed an order for a coffee machine which I needed delivered next day.
Created an account online.
After I placed the order I could not login my account. Phoned and emailed: phone busy tone all the time and no reply to email. Item was not delivered so I emailed asking for a refund. Refund has been processed today.
7 mei 2026
Review zonder uitnodiging
Absolute scammers
Absolute scammers.
Order confirmation. No shipment. No goods. No replies to emails or phone calls. Had to do chargeback via my credit card.
19 april 2026
Review zonder uitnodiging
Ordered over a week ago and still no response
Ordered over a week ago, emailed twice asking where my order is and no response. Phone number doesn’t work. 🙃🙃🙃🙃
27 april 2026
Review zonder uitnodiging
Really good items and Wes delivered on…
Really good items and Wes delivered on time
1 mei 2026
Review zonder uitnodiging
Antwoord van AKNZ
Hi Shab’s
Thank you so much for your 5-star review! We really appreciate your kind words. It’s great to hear you’re happy with the items and that everything arrived on time.
Thanks again for your support, and we look forward to serving you again soon.
Best regards,AKNZ Team
Good Service
Order from AKNZ
No problems at all with ordering and delivery
Products arrived well packaged
Well done
2 mei 2026
Review zonder uitnodiging
Antwoord van AKNZ
Hi Andrew,
Thank you so much for your fantastic 5-star review!
We’re really pleased to hear that everything went smoothly with your order and delivery, and that your items arrived safely and well packaged. That’s exactly the experience we aim to provide every customer.
Your feedback means a lot to us thanks again for choosing AKNZ, and we hope to see you back again soon!
Kind regards,
The AKNZ Team
Is this legit?
No contact, no delivery, no refund. Not sure this is a legit business. Taken my money but no update or response to multiple emails since ordering…
11 april 2026
Review zonder uitnodiging
39 days and still awaiting delivery!!!!!!!!!
Ordered two items on 9/3/26.
email from DPD on 14/3/26 (?) stating they are expecting the items from AKNZ and would let me know when its out for delivery.....
Still waiting....
My advice....use Amazon or similar. More expensive but at least you will receive your order
17 april 2026
Review zonder uitnodiging
Ruined dad’s 60th. Scammers.
We ordered a record player for my dads 60th and they never sent my order. I emailed repeatedly and heard nothing back. Phone number never worked. Eventually I started a dispute with the bank nearly 2 months after ordering and they gave me a refund the day after I started the dispute.
Absolute chancers, do not trust.
6 februari 2026
Review zonder uitnodiging
Poor service all round. Can’t keep to delivery promise and don’t communicate with the customer.
Sold product to me as next day free delivery but it arrived 7 days late.
After acknowledging my order by email they did not contact me again until order dispatched even though I had emailed them to ask where my order was.
In the meantime I had looked up their reviews which were poor, leading me to believe I wasn’t going to receive my goods so I raised a dispute through my bank. Then, of course my goods arrived 7 days late.
If only they had communicated with me in the meantime I would not have been so concerned.
In my view, very poor service from AKNZ. I WILL NOT BE DEALING WITH THEM AGAIN
22 maart 2026
Review zonder uitnodiging
Goods eventually arrived but only when payment was stopped.
Next day delivery paid for. No goods arrived from a simple order. Despite 2 emails and 3 calls, no answer or communication. Once payment was with held did Email arrive two days later with delivery details. Goods eventually collected from a drop off point this morning. Payment reinstated but only use these once. I'd avoid in future.
2 maart 2026
Review zonder uitnodiging
Terrible customer service
I ordered a clothes line and received the wrong model, unable to contact the company as the phone line is continually engaged. I have had no reply from my emails.
Terrible customer service. I would advice not to use this company.
6 maart 2026
Review zonder uitnodiging
AKNZ reneged on 'free delivery' at point of check out
Bought a rotary washing line from AKNZ. The product stated ' free delivery'. However, when placing order £7.10 delivery charge was added. There was no free delivery option. This pushed the price up above cheaper suppliers. Clearly a deliberate scam. Doubtless the T & C's state somewhere they can do this.
The only reason I give a 2 start rating is because the product was delivered quickly.
26 februari 2026
Review zonder uitnodiging
I paid for next day delivery by midday…
I paid for next day delivery by midday and received 4 days later ! I’ve e mailed twice now asking for a refund of what was an excessive fee but have not had the courtesy of a response. Very disappointed…
23 februari 2026
Review zonder uitnodiging
SCAM and fraud on my account since using
Order placed 2 days later fraud on my account. Scam company Harvesting credit card details
28 februari 2026
Review zonder uitnodiging
Antwoord van AKNZ
Hi Peter,
We’re very concerned to hear about your experience. At AKNZ, we take the security of our customers’ information very seriously. We do not store or harvest credit card details, and all transactions are processed through secure, PCI-compliant payment systems.
Thank you,
The AKNZ Team
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