AKNZ Reviews 

Terrible experience
Items were advertised as next day delivery.
2 weeks down the line and one item has been refunded as out of stick and other item still hasn't arrived

Ordered product Sunday evening, confirmation email received Monday morning, further email Monday evening confirming order ready for despatching..DPD confirmed waiting for order on Tuesday, goods received Wednesday @ DPD & delivered to me 8.45am Thursday morning.. All in All first class service.

No contact, No responses. Pure Scam!

Recieved updates throughout. Item arrived in time.

Not sure why all the negative reviews. I received excellent service, goods were very well packaged and at a very reasonable price. Thank you will be shopping again soon.

I found no problem with placing my order, which was received in the stated time given, packaging was intact and well wrapped, I wouldn’t hesitate in using AKNZ services again. Thank you.

Never responds to messages or emails and despite paying for next day delivery; didn't receive my order till a week later, without any explanation or apology.

Update:

Since posting the below AKNZ have responded, saying my order was missed due to a system error and have provided a full refund. This does not explain the previous lack of comms and, given my experience is far from unique, I would still strongly advise to avoid this company. Nevertheless I wanted to update this post for completeness.

Original post:

I think this is probably a scam. My item was ordered 8 days ago with next-day delivery. Nothing received. No further communications. All attempts to contact them have been ignored.

I've contacted my credit card provider to initiate a refund. Strongly suggest to avoid these guys.

A placed a last minute order for Christmas and it arrived on time and the presentation was outstanding!

Must admit that after reading the reviews, I became very concerned about my order, wishing I had read the reviews first.
I paid for next day delivery, it didn’t arrive.
No they don’t answer emails, messages or the phone.
I did however receive my order less than a week after ordering and it was fine. Tracking was good too. Value for money i would give 5 stars
I wouldn’t however order from this company again, mainly because of the late delivery and poor, none existence communication

THIS IS SCAM! Be very careful and don’t order anything from them. My order never arrived! Their phone number is fake and nobody responds to emails. This is scam.
AVOID!

The item eventually arrived after 8 days (but I had paid for next day delivery) and it was the wrong item. I was unable to get through to them by phone nor were any emails answered. DO NOT USE - SHOCKING

Firstly I’d love to mention that this Company deserves “NO/ZERO STARS”✨, they take your Money for an item that you’ve Ordered in such Good Faith, they then send you an Email to Confirm your Order with them, then from this moment it all Goes Wrong :- They do not Answer the Phone 📞, constantly states “USER BUSY”, have a Laugh 😂, they are obviously inundated with Calls so Phone just left OFF, Tried EMAILING 📧 on a Number of Occasions, you’ve Guess it :- “NO REPLY”, Tried their Contact Page :- Don’t Bother Waste of Time, therefore been WARNED that if you are STUPID Enough to Order from these “FRAUDSTERS” please ensure that you use PAYPAL ONLY, I did, at time of Posting PayPal have REFUNDED me in FULL‼️👍

Despite promising next day delivery for purchases above their £40, after my payment , I heard nothing for almost 5 days and I had to chase them twice to find out what’s happenened to my order.

Should be zero. Paid for next day delivery turned up about a week later. I emailed phoned text to find out where order was never answer phone or reply to messages . When it turned up packaging falling apart tin dented DO NOT USE THESE PEOPLE

As with the majority of victims that have posted reviews here, still waiting for my purchase made 10 days ago (Why, oh why did I not read the reviews here first!!). No customer service whatsoever, emails not answered, phone line kaput, no response from any of their contact options, yet they carry on posting offers on their website. It is ridiculous that they are still operating, extracting money from customers under false pretences. Getting your money back via your credit card is not good enough, companies like these must be stopped and removed from the internet....ridiculous they are still getting away with this given the many, many bad reviews they have.

Didn't receive my order and tried emailing and phoning them, but got no response. Wish I'd checked this site before I ordered with them. Luckily I paid with PayPal and they are refunding me. Really good service from them! Please do not shop with this company, it's definitely a scam

Placed an order for a kettle. According to AKNZ’s website, orders are processed within 1-2 business days. 4 days later and no information. I have contacted them - they promise to respond within 24 hrs, however 24 + hrs later and still no response. Complete radio silence.

UPDATE: The kettle has arrived and, so far, in good working order. Other than delivery confirmation emails from DPD, I still haven’t had any response from AKNZ in reply to my email to AKNZ info. However, I have updated my 1-star review to a 3-star review. A word of advice to AKNZ: If you can’t meet your SLAs (process timeframe, response times, etc.) you will never meet customers’ expectations. Even a timely response when customers contact you to say “we’re sorry for the delay, we’re working on it” can go a long way to keeping customers on side. Proactive communication is such a simple thing. Despite having received my order, I will not purchase from AKNZ again.

AVOID AT ALL COSTS
I’d leave a Zero if I could. I ordered and paid for a bike for my grandson and paid for next day delivery. Item never arrived. Sent several messages via their website/email/ PayPal and rang them on several occasions. User busy.. Today I thought enough waiting. I contacted PayPal who were amazing. Refunded me to my card as soon as I filled out all the information for them. I’m now able to buy another bike from a reputable company. This company should be closed now. So many bad reviews for them now.
PLEASE DONT SHOP WITH AKNZ