alexandramiro.com Reviews 132

Found customer service to be so very helpful and understanding.
Wonderful resort wear!

A total scam and fraudulent business - I am building a case against them, please reach out if you also have had this experience.

They steal money from buyers by claiming there are marks on the returned item and subsequently refuse refund. Even requesting the consumer pays to have it re-sent. Initially, I received a notice that my return had been ACCEPTED, after 3 weeks of not receiving the refund, I reached out, only to see a blurry photo of a 'mark' that the claimed required they reverse the approval and no refund would be issued. However, due to reviews like this, I had taken photos of the item before and have proof that this was not the case!

They BLOCK comments on all of their Instagram posts to prevent consumers from warning other buyers.

I've reached out to other consumers who have been scammed and am working with counsel so if you have this experience, please reach out. This is fraudulent and consumers must be warned.

Where do I even begin. Wish I read the reviews here before ordering from the Alexandra Miro website.

I’ve logged a complain with Royal Mail because item was not delivered to me but left outside my gate. Another delivery driver kindly brought it in the following day after it had been rained on. Due to poor packaging by Alexandra Miro for a high value dress, the rain had soaked through packaging and drenched the dress. What was however shocking is the poor quality of the fabric because there was colour transfer from the print to the white and the dress was completely destroyed. I made a video of me opening the package and revealing the state of the dress.

I have since sent 3 emails to Alexandra Miro customer service. No acknowledgement, no response.

I can’t claim through Royal Mail as I’m not the sender. I was given a reference number for Alexandra Miro to use and open a claim. Still waiting to hear back for my refund and return label to send back damaged dress.

Appalling customer service and lack of response.
Poor quality packaging for high value item
Poor quality fabric

I can see that they take the time to respond to bad reviews rather than respond to customer emails. Please deal with the numerous emails I have sent for order number 21234. I need my refund. I have sent videos, Royal Mail reference and all the details in my emails. I want to return the damaged dress for a full refund. I have zero confidence in your company and the quality of your fabrics and products.

UPDATE!!!!!

It’s been over a month, dress has been returned and still no refund. Contrary to the reply here Alexander Miro acknowledged receipt of the returned dress since 17th December and still no refund or communication from them. Appalling!!! Please avoid these instagram retailers.

DO NOT ORDER FROM THIS COMPANY!
It is impossible to receive a refund from them if you return items.
I returned a swimsuit and a skirt in August after receiving the items too late for my vacation both items returned within their 14 day policy.
Their reason for not refunding the swim suit is a small mark on it which it already had when I received the item, they refunded the skirt in a store credit after requesting a full refund.
I did not want a store credit as I will not be shopping online with this company again!
I have sent repeated emails requesting a full refund on both items 3 months on I'm still waiting for a reply.
Appalling customer service and a very disappointing shopping experience for a supposed high end retail company.

Wonderful experience with customer service. Thank you to Gloria who was extremely helpful.

Mi hanno parlato di questo famoso brand, e ho voluto subito comprare un costume. Posso solo dire meraviglioso, ottima qualità e le taglie sono perfette!!
Non vedo l’ora di vedere le prossime collezioni.

I recently bought a swimsuit and I have to say, I’m really impressed. It fits true to size, which isn’t always the case for me, and the colour is exactly what I hoped for. I’ve got another holiday coming up so i’ll definitely be ordering some more pieces - can’t wait to try out their bikini sets!!

Ordered a swimsuit and skirt for my winter holidays and I’m absolutely obsessed! Love this brand!

Very bad fabric, very cheap materials and quality of order for a “designer” brand. Would not recommend, there are much better brands out there. Avoid avoid the ribbed swimwear especially as the fabric looks like it’s already gone for a swim. Super disappointed for the price point.

Fraudulent company who will steal from you. I ordered over $1200 in bathing suits, they first had major customs issue and I had to personally look up the materials the bathing suits were made of and work with customs to release them even though that should be the company’s responsibility. So they showed up weeks and weeks late in a battered ripped box. I sent every single item back immediately. They then told me I was only refunded for some of them items even though I didn’t keep anything and nothing was marked final sale. And then they never even issued the leaser incorrect refund OR the correct amount! This was over $1200 in theft by this company I am now having to work with my credit card company to dispute. DO NOT ORDER FROM HERE THEY WILL STEAL FROM YOU.

I recently had to return an item, Customer Service department were most helpful

Ordered my first resort set last year WOW!!!!!!!!! Stunning fits like a dream and such stand out pieces . Delivery quick / quality fabulous just hard to decide which is the next purchase so much choice!!!!

Awful customer service. I ordered a dress in small and medium for my engagement party, sadly neither fitted so I had to return them both. The return notification was done within 14 days. The team now has both my dresses and is refusing to give me a refund as they were posted after this time (within the usual 30 day UK limit though, by the way). So they are going to keep both dresses and not refund me. I think that's theft?

I’ve bought a few items and been super happy. Quality is really good and customer service has been exceptional. Had a slight problem with an order being my fault for not checking and the dress I ordered was out of stock. Chased up a refund and it had already been sorted. Felt with a lady called Gloria who was very efficient. Highly recommend Alexandra Miro

I couldn't recommend Alexandra Miro enough. The quality of their products is superb and their customer service is 10/10. I will continue to shop with them x

Ich habe mehrere Bikinis auf dieser Website im Sale gekauft und bin absolut begeistert. Die Qualität ist top, der Versand war superschnell und der Kundenservice ist auch auf Zack. Beide Daumen hoch. 🤩🤩🤩

The dress I bought is absolutely stunning - amazing quality and I feel like a million dollars in it. After I purchased the dress, I saw that there was a 25% off promotion, so I emailed to ask if they would price match, and without question the customer support team refunded me the difference within hours of me asking. Excellent all round!

Gloria from the customer service team was amazing. She organised for a new belt loop to be sent to me free of charge because I lost the original one!