alexandramiro.com Reviews 132

Returned a swimsuit and received £12.99 less than I paid. I asked customer service why and they said this is what they charge for returns and details are on their website..
These amounts are not listed on their website.
I have asked for my money back as the costume did not fit it was very short in the body- I am an average size 10 and have not had this issue with other costumes..
I have been blocked on Instagram by them as I made a few comments to let other buyers know what to expect to pay for a refund. How childish and unprofessional for a company… you werent bothered about charging me an extortionate amount for a return, I was merely letting other people know this.

Awful! DO NOT BUY FROM THEM! The items are very beautiful but the returns process is awful. They ignore you on all channels. I had one reply to say they they didn't have my returned package and when I sent them proof of delivery they stopped engaging with me. Far too expensive for the poor customer service.

Do no use this company!
I ordered a dress in the sale costing £245, when it arrived I didn’t like it. I sent it back recorded delivery a day later costing £8.95, exactly how I had received it. 16 days later I had to contact the company via email because there is no contact telephone number for them to kindly ask if they had received my return? I received a response at 8pm saying it did not pass the quality checks in the warehouse? No comments why???

After a sleepless night I messaged them five times the next day asking why it hadn’t passed the quality check? I couldn’t understand why when all I did was repack it in the bag it came in and take it to the post office the next day?

It took them two days to respond and when they did it wasn’t the truth? They said the dress that I sent back was dirty? The dress in the picture attached to their email was not the dress I ordered!

I’ve ended up paying around £14 including return charges, this isn’t right when returning an unwanted item.

Extremely poor customer service and untrustworthy company.

No refund on returned goods despite proving they were received by Alexandra Miro nearly 4 weeks ago. Also no response to email. Very disappointing. We recover money via Amex.

Ordered a swimsuit from this company for £117. It arrived and I did not feel the quality matched the price so returned it

After 16 days I still had not had any refund or even acknowledgement that they had received my return. I emailed customer service and they asked for proof of postage which I provided and they then did not reply for a week

They refunded me and took £12.99 off my refund. The website does state they take off £7.99 presumably for shipping (which is outrageous for one swimsuit with barely any weight to it) but it does not state anywhere that they will also take a £5 “shipping fee” off - what is the £7.99 for if the £5 is for shipping? It’s ridiculous to lose almost £13 of your order and to not even be warned about the £5 of it

Customer service is awful, slow replies and poor grammar really unprofessional. I wanted to order some other items from this website but I will now avoid

Beware if you return anything they deducts £7.99 plus £5 postage. So you pay £13 for anything you don’t want to keep.