American Candy Co Reviews 

No order after almost 2 months of waiting, 2 fake tracking links for Royal Mail, Clearpay do not cover this and can’t help. Avoid at all costs! Shocking absolute scam wish I’d checked reviews before ordering.

AVIOD THIS COMPANY - As Many other unhappy customers have mention the company do not send the correct order, we waited 12 days for our order only to have an item missing and one of the items that did arrive WAS OUT OF DATE ! three or four emails to the company ( LAUREN ) asked for a refund and emails then not replied to , A Company that trading standards needs to be made aware of ........

Placed an order a month ago and still not received it and after 10+ emails they finally replied and told me it will be dispatched again in 2 day working days. It has since been over a week and yet again ignoring all my emails.

Scammers! Missed item out of box and orders took over 2 weeks to come and they only bother to reply if you basically mention they’re scammers or conning people do NOT buy from this company.

Terrible company, do not buy from them. No response to emails and they basically just send you whatever they want and not what you order. Delivery takes forever. Avoid at all costs !!!!

Crap! Ordered some snacks for superbowl. Ordered on Wednesday night, paid 5.99 for next day delivery, presuming this would mean they would arrive Friday as ordered after 3pm cutoff. No tracking given. Friday came, nothing. Saturday, nothing. Saw the reviews for them after this, and lost hope. Went to Sainsbury's instead. Luckily paid through paypal. So got onto them and they instanly refunded me there and then, which is pretty telling. They eventually arrived on Tuesday, and items were missing and some were out of date. I didnt get the 5.99 back for next day delivery, so im keeping my out of date snacks. Also tried to contact them via their website form page and through email, but no reply after 5 days.
I've never seen so many 1 star reviews for anyone.

Terrible company, terrible service, AVOID AT ALL COSTS.

Items never posted, no refund, no response from customer service. Shocking

Honestly what a shambles, 2 weeks it has taken for my order to arrive, only for half the order to be missing.. this is after emails and phone calls then being told they have made a fresh order, this is after receiving a dispatch order but with no tracking number for my first order, will be contacting the bank for a refund asap,

The worst company I’ve had the displeasure of dealing with. Ordered 4 items for Christmas presents, 2 arrived, 1 item wasn’t what I ordered at all and the other went out of date within days of receiving meaning it was useless as a gift anyway. Sent numerous emails, no reply. Disputed with clearpay who disappointly sided with the company as they provided tracking details. Thankfully Monzo refunded the money eventually after disputing with them. This company is such a scam and I wish I’d looked into before buying like I normally would. It’s a shame they’re continuing to take peoples hard earned money and clearpay are allowing them to use their platform to do it.

I wish I could give them a lower rating. You pay for 48 hour delivery and are still waiting over a week later. No response was received off the back of my email and when the package did arrive an item was missing. I have emailed for a refund of the missing item and the delivery fee but I don’t anticipate any response. Please don’t waste your time with this company.

An absolutely terrible service.
Wrong items sent, missing items sent.
Claims of "Dispatched next day if ordered before 3pm" are false. I had an email from them saying it had been despatched, got the tracking details 5 days later confirming it hadn't been despatched when they said.
I've asked for a refund of the incorrect items but I'm not holding my breath.

I placed and order on 17th December 2025, I received it January 15th 2026 anfter several emails and threatening to contact my bank, 1 item was missing. I took a picture of and emailed them and I am still waiting! It’s annoying and frustrating.

The Nabisco Saltines I ordered never arrived and they refused to respond to three emails i sent seeking information. I also was not refunded. I warn people NOT to order from this company

Absolutely terrible company. “Next day delivery” took two and a half weeks. Refused to respond to my emails. Requested a cancellation and return two weeks after order as it was not sent out to me. The day after my refund request they sent it out, and parts of my order missing. Avoid avoid avoid!!!

Awful experience - they don't even respond to emails and you cannot reach them any other way. Items were incredibly late despite gauranteed xmas delivery time, and when recieved several items were missing and damaged. still can't sort out a return/refund as they don't even acknowledge you!

This is a fraudulent company, in my opinion. CLaimed order was shipped but no record of it, cannot get any response in three months of attempting contact. You are throwing money away by spending it here.

Absolute scam! Never received my items.
Thankfully paid through paypyal and got a refund

Placed an order 2nd Jan. Received email 10th Jan saying order had been dispatched. No tracking information received. Now into Feb and still no order. Emailed customer service twice and failed to receive a response to any of them. Very poor and disappointing service. Avoid!

Absolutely appalling service.
Paid in full, received half the order, invoice has 2 items crossed out but no apology, no offer of refund.
No reply to emails.
I dont often write negative reviews but this customer service is appalling.
AVOID AT ALL COSTS.
Wish I had seen the reviews b4!

Order placed in December has never arrived and, despite requests, a refund not issued. Do not use this company.