AMP Reviews 

Was great, then i need to BS prove my ID after years with them.. Only method I'm housebound is all manual.. Why . Because i sent 580 I'm 20 lots to my 3 relatives in Philippines over 3 months, which is normal and i been doing it for years.. Luckily didn't block my account yet . So I'm emptying AMP AND AMP GO of all monies... Rang up useless , and ironicallyfrom Philippines who i give free money too ..charity rewarded with BS.. Money laundering 580 over 3 months, wtf .
I'm not playing there game 3 forms and verification by JP, and mail to NSW . WHY NOT THE SAME VERIFICATION PROCESS ONLINE I USED TO OPEN ACCOUNT.

AMP don't go with them.

Criminals! I want to move my money out of this bank and they block it. Fast payments take many days. Never put your money here. They are so dodgy.

To Whom It May Concern,
​I am writing on behalf of my wife, Ekaterina Kataeva, to formally register our absolute disgust with your bank’s unethical conduct and predatory practices.
​Due to a minor administrative oversight, your institution saw fit to exploit a technicality and strip away 29 days of accrued interest on our $150,000 deposit. While you generate hundreds of dollars leveraging our capital, you had the audacity to credit our account with a pathetic $20 in interest for the month.
​Make no mistake: hiding behind fine print to profit off your customers' minor mistakes is nothing short of legal theft. It reveals a complete lack of integrity and an appalling disregard for customer loyalty.
​We refuse to leave our money with an institution that operates like this. I am immediately pulling our entire $150,000 balance and moving our business to Westpac, where clients are treated with basic fairness and respect.
​You should be thoroughly ashamed of how you run your business.
​Regards,
​Cinar Gey
(On behalf of Ekaterina Kataeva)

To Whom It May Concern,
​I am writing to express my absolute disgust at your bank’s predatory and unethical practices.
​Because of a minor administrative oversight on my end, you used a technicality to rob me of 29 days of accrued interest on my $150,000 deposit. While your institution turns massive profits using my hard-earned money, you paid me a laughable $20 in interest for the entire month.
​Let us be completely clear: this is not customer service; this is legal theft. You exploit your own customers over minor details while generating hundreds of dollars of profit off our capital behind our backs.
​You should be ashamed of how you operate. Because of your greed and lack of integrity, I am immediately transferring my entire $150,000 balance to Westpac, where customer loyalty and fairness are actually valued.
​I refuse to do business with thieves.
​Disgustedly,
​EKATERINA KATAEVA

Opened a new savings and Cheque account and transferred big amount of money into savings. I tried transferring funds out of AMP and I got a payment error. The customer service is useless and keep on apologizing. Its been 24 hours and not heard anything from the Specialist team. I strongly DO NOT recommend this Stupid Bank

0 STARS - SAY NO TO AMP
If I have known this before I would have asked to go with another bank.
I have a home loan with AMP and they are horrible. Because of their stupid system, it doesn't recognise loans that are paid fortnightly and it automatically thinks that your in arreas on your loan, which is not the case.

I get phone calls from reps, saying that my loan is in arreas and then get questioned why and when can i make the payment even though it well noted that its direct debited.

They say notes are taken, but are they??? I spend a minimum of 1/2 on the phone with them explaining that same thing over and over again.

Mind you this among the list of issues i have with them

If you or your lender offers you AMP - say NO and go somewhere else. DO NOT DO IT!!!!!

Incompetent, inefficient, and unreliable. I have been a banking customer for more than 10 years and went through a loan discharge process. The process was horrendous. Customer service COULD NOT explain to me where the process was and emails to the Discharge team largely went unanswered. I literally called them twice a day everyday for two weeks and even then, my loan was discharged 3 days late. Their panel lawyer (MSA) were equally unimpressive with staff not able to tell me clearly what I needed answers on.

Following the Discharge, I noticed that I was overcharged interest (there was no formal Payout statement, just an email from the Discharge team that had no one to communicate to). I am now having to go through the same process with Customer Service to attempt to figure that out.

The cap it all off, the Discharge team forwarded the ENTIRE email correspondence including my account details, payout figure, name, etc to ANOTHER customer. They even called THAT customer to talk about my Discharge. I was only made aware of this when that customer reached out to me (yes, I was also copied in that email the Discharge team had forwarded) to let me know what happened.

I have lodged a complaint 10 days ago and surprise surprise, no response from AMP as yet. Will be looking at reaching out to the Ombudsman and relevant banking regulatory bodies this week.

disaster of a bank.
dishonest and incompetant! said one thing, did another. delayed responses and kept on apologising with poor outcomes.

Site Web médiocre impossible de payer le parking en ligne service clients inexistantmediocre impossible de créer un compte sur pc de bureau j ai demander une facture elle n arrive jamais

Incompetent, never put anything in writing only after several requests. Prolonged periods of inertia. Responding with irrelevant computerised standard letters. Call centers only employing ppl who don’t understand the issue. A nightmare of a company to deal with. Stay clear!!!!

6 months countless emails and phone calls and the result is NOTHING!
AMP keep changing the perimeters to suit them self. Broker makes a mistake AMP benefits what do they do ? Oh it’s not our problem. Interest rates change, repayments don’t! They change the years left on the loan to suit them selfs! All about the profit not about customer service. AMP told me there on line calculators aren’t accurate? Why have them?

Stay away from AMP Bank GO. They lack transparency for their savings accounts and lure customers in without making it clear that you need to set up 2 accounts. Banks will generally provide this information when you're signing up, but there was no prompt to do this with AMP Bank GO.

AMP has the Worst customer service of all time. They are a faceless bank who refuses to communite directly with their customers.

My bank account has been blocked off for 10 days now and I am unable to access any of my Money. They was no warning prior. When I called, I finally managed to understand that AMP needs to do an ID verification as they are unsure whom I was, after being 10 years with them.

The worst part is the Verification can only be done via Post. So wait for about 10 business days to get a letter, then send it back, then get a phone call and if they are satisfied, then they will unlock your account.

For the Meantime, I am behind in my Mortage payments and my car payments and I don't even have a cent to buy dinner for my family! what a Joke of a Bank!

What can I say other than I have never come across a more incompetent bank in my life. We bank with AMP and are refinancing to build a house. Extension after extension after extension, asking multiple times for information we had already sent. They even asked how we were going to pay out the construction loan and who the bank was. We're applying for a construction loan you Muppet. Needless to say, we are refinancing with another lender and never going to AMP again.

An unbelievably incompetent call centre — stay away if you value your time. AMP Bank’s online banking is extremely restrictive. For simple tasks like money transfers, you’re forced to call the call centre and complete forms. Unfortunately, the staff lack technical knowledge, and I’ve wasted hours correcting their mistakes. On one occasion, they even de-linked my offset account from my home loan, which resulted in unfair interest charges.

If I could give zero stars I would. These guys are crooks straight up. Raise a complaint. AMP closes it with no resolution . Call five times . Oh some one will get back to you. No one ever rings back. I caught them out the loan product I have has expired two years keep ago. My current interest rate is over 9 percent. Crooks crooks

The bank is inept and hopeless. Every time an ID document expires (during a 30 year home loan) their faceless compliance team sends out a snail mail letter demanding updated ID and completion of 14 pages of forms for KYC purposes, otherwise your account will be closed down within 10 business days. You cannot email the forms back either or express post them. It is all snail mail so you risk an account being closed.

You then ring up and get an offshore call centre and nobody can put you through to the compliance team as they are a bunch of faceless beaureucrats who sit behind a table sending out snail mail letters but not wishing to address questions.

I don't know how this bank has survived this loan, but at this rate they are not likely a long term proposition if you are a customer that enjoys customer service.

If they ask me for verification once more, I’m pulling out, shit service, making it hard to utilise your own money. I’ve used this path so many times but all of a sudden. They even shut down a card with no warning. This left me sleeping in my car.

Very poor customer service, typical greedy bank behaviour not honouring a bonus interest payment over a technicality of when funds were deposited and when they actually cleared.

The AMP Bank overseas call centre customer service is terrible.
It's difficult to understand their broken english with a strong accent and have spoken to a number of people over time who have all been unhelpful, dismisive and do not listen or understand.
Perhaps they cannot understand my Australian accent as I as them questions and they ignore my question with a script that has nothing to do with my question. When I explain that the info doesn't help, they just keep repeating the same irelevant script.