AMP Reviews 

Paul was great very quick and efficient

Communicated wrong information, did not respond in a timely manner, withheld my funds and caused financial loss. Stay away.

So dishonest. Still waiting for a phone call when they said they'll call me back within 48hrs to help me with a matter. It has now been almost a week! When they have all your savings, they do what they want. They offer you an amazing savings rate yet do not deliver! Their instructions are not clear when opening an account and I put all my money in an account that wasn't going to give me any interest on my savings. This caused a loss of a considerable amount of income. I have had continual bad experiences with AMP. I will look to go elsewhere. And so should you.

Would give zero stars if I could.

I have been trying to open an online account for my elderly mother for over 2 months. The whole process has been exhausting and frustrating with being no closer to an account being opened.
Impossible to speak with anyone from AMP Australia that has authority to assist or make a decision.

I've lost count of howhours spent many phone calls and conversations with a call centre that does nothing but apologise and tick boxes with scripted answers. Many emails sent, no result other than an automated reply. I've posted and emailing the same signed documents requested by AMP several times. The call centre says they will return a call, never do.

Letters from AMP direct you to a usless number or online chat that can not assist or action anything. Why bother telling you they are here to help when clearly they don't know what customer service is.

I'm going to withdraw my own money invested with AMP and put it into another bank. Fed up and frustrated with baeucacry. No wonder AMP shares are preforming so bad.

They might offer a good interest rate but if you need assistance it's non existent.

Keep asking for more and more personal information which is completely unnecessary for the general inquiry I was trying to do on the website

So disappointed in the customer service. Have been with AMP and thought Id stay with them as they were the only bank that would give me a loan as Iwas an older customer. However they've not answered emails I sent and calling and speaking to someone is a joke no help whatsoever. Feel like they've ripped me off with .05% interest.

If I could write negative star, I would rate it negative. One star is too good. This bank, we'll freeze your money. Hold it for no reason, not give you reasons. Even if you're a good customer, the customer service is based in the Philippines. They have no understanding of their own product. And breach every banking law

Tried to invest a decent sum of money in a term deposit. Unfortunately I made a mistake when filling in the online forms and the AI determined I was a risk so I was black listed. Spoke to someone by phone who I couldn't understand and hung up. Sent an email without a reply. AMP used to be a great company now run by dills.

They charged me $30 for receiving an international bank transfer, again, for receiving it. Don't bank with them. I emailed them about it to give the money back and the money I received, can be sent back. They emailed me ( Mahima ) by saying: if you do another transaction, I'll pay $30 again. Very kind yeah.

SHOCKING CUSTOMER SERVICE who lie through there teeth! Beware of the super saver bonus rate of 4.7% very sneaky tactics. Term and conditions require building balance by $250, not including interest earned. However if interest taken out and you increase balance by $250 you will only receive .5% interest the following month. SCAMMERS !

Trying to open a business account with AMP is like trying to buy a nuclear submarine. The representatives have no clue to what goes on, morons waste your time and promise crap that they know thing about. I lost business due to the incompetence of the representatives. It's so pathetic!

Steer clear of this business without acting honorably their only concern is how they can profit as much as possible from you.

NorvenHUB, is a very lovely giving and intelligent organization.

Worst bank ever

No respect to their clients.
They don't use their APP to communicate news about your account.
If you don't visit their website or check your junk mail box and read their messages, you lose money.
Take your .oney somewhere else.
I was kept waitimg on the phone for an hour and then line fell off and no one even botheres to return my call.

Trying to get a Discharge Authority to close a homeloan account I paid off 10 years ago and forgot I even had. Spent an hour on hold, the moron they connected me too had to have everything explained to them repeatedly and kept trying to promote unwanted and unasked for AMP products. If anything was going to make me despise a bank, this sort of incompetent upselling is it. I will never even consider the AMP for anything ever again. Absolute garbage.

Rubbish. Changed their policy and kept it pretty low key - esp the bit about not paying the bonus interest until the month AFTER you earn it. Complaints with the call centre (if you can understand them) were dismissed. 29 days since a valid complaint and no response. Their communication if there is any is in such broken English its hard to understand, which led me to an error they now dismiss. I'm done.

Horrendous communication, unprofessional service, lack of follow up. Requested loan discharge via designated channels, 10 days later requested follow up, 5 days after that requested 3rd follow up. Not once have I been contacted from AMP... completely useless and extremely unprofessional service

We have been with them for 2 years through our home loan yet their core banking services are not up to our expectations. Recently we made a transaction to 3rd party service provider, and overpaid by $200 AUD. 5 min after the transaction we spent 30 min. on phone waiting to finally get a negative response from them that its not possible to recall the transaction. Most banks offer this service online to recall a transaction within 10 minutes of the operation.

Avoid this company. The only thing they care about is how they can make the most money out of you. Appalling customer service and their products are substandard. Compare with other providers like ING, Rabo, Ubank and notice the difference.

AMP Banking is a shocking company, please don’t use them, I’ve now withdrawn my total savings I had with them