AMP Reviews 

I would give AMP a negative 5 if that is available. Bad customer service and services generally. Don't use their services, and I have been a customer with them for over a decade, I will be moving my accounts asap. They don't deserve my or your business!

Had problems from beginning with AMP Saver account. Blocked money coming in from one of my other accounts needed to call. Often have problems transacting, withdrawing money or depositing even from bank accounts I have used before with them. There is no security process like other banks, ie code sent by sms or email, they just block you and when you call, the help is useless and they act like it's your fault somehow. Currently trying to deposit funds and immediately blocked, have tried sending it from 2 different accounts and both blocked but they suggest I contact my other banks. Spent 45 minutes on the phone with no resolution, absolutely useless. Would close the account immediately but they do have a good interest rate. Ahhhhh!!!!! Don't have this problem with other online banks

Amp sent money we had in the bank to ASIC without our authorisation or communication. You wait so long on the phone then the customer service person doesn't have the training to answer the query, put on hold endlessly without resolution. Still dont have the funds returned, no access to them. Don't consider AMP as an option. Not worth the stress and wasted hours.

Wont work with lender in hardship
Just issues more lawyer fees before accepting any discussion or plan. Can prove this is there was enough space.

0 STARS!!!! The absolute worst bank to deal with!!! We have an account that we can’t transfer money from that we have called at least twice about and each time they say it’s been fixed! NOT GOOD ENOUGH!!!!

I had a claim with AMP and it was devastating to see their structured crime syndicate come into play and scam me. They used delay tactics, harassment, falsified documents and in the end when I contacted AFCA they tried to threaten me and asked me to take my case back.
It seems like these insurance companies are not scared of law and openly scam the general public.

Customer service and client engagement with SignatureSuper is so bad my advice would be to look elsewhere

AMP have incorrectly defaulted me when I was supposed to be under hardship. I can't refinance or move because of this. The customer service is appalling and they just drag their feet as much as possible.

I have lodged a complaint with AFCA and they waited until day 30 to respond.

They are rude and because of incorrect processing of my hardship I am now going to lose my business too.

If I could rate 0 i would.

I was scammed of $6300 by scammers who redirected a payment from its intended destination bank to an AMP account. When I realised this I contacted AMP to see if the funds could be recovered. They replied I should pursue the matter with my own bank, which I did, who responded that the receiving AMP account had been emptied and there was nothing more they could do. I have since made a complaint to AFCA and also corresponded with AMP Complaints, who reply "Unfortunately, we are unable to provide you with any further information" and that I should deal with AFCA. Despite demanding strong evidence of identity for the opening of accounts, AMP demonstrates neither any inclination to pursue the offending account holders nor to take responsibility for being a vehicle for this fraud. This incident raises important issues of ethics and governance.

Worst Banking Experience,

My Acc Frozen with No Info on Why & How Long; Opened my AMP account on 02/05/24, never been active yet. Called 7 times, terrible customer service, they said coz I didn't return the " form", but I've never recived any " form" from them.

Worst customer service. Absolutely useless staff who don’t help at all.

After 2 years of using this bank for a joint savings account, the bank decided to add a dual authority feature. 4 phone calls later and this wasn't resolved. My wife controls this account and I don't have access for good reason. I then get a rude customer service person call me unannounced from an unknown number. With all the scams around I question him and the detail he makes me go to in order to identify myself. He also makes me identify my wife who was no part of the conversation at the time. Finally, when I couldn't identify the exact amount of the last transaction he shuts me down and again, the original problem still couldn't be resolved. As soon as I can work out what I need to do in order to get my money out, we will move on to the next bank.

My pension was transferred to resolution life from AMP without any notification. I found out when I tried to log into AMP and my account was gone. I thought I had been scammed. When I found out what had occurred I complained to AMP, who assured me that I had been contacted and kept fully informed, but were unable to say how or send any information that they claim had been provided to me at the time.
I am currently living in the UK. My AMP account has both my UK and (goodness knows why) my old Sydney address. I can only think that they have sent information to my old Sydney rental, despite having an up to date UK address and email.

Resolution life’s computer system did not work at all well at that time and I got very little information from it and numerous incomprehensible error messages. It’s still quite temperamental but at least I can see that I do still have a super fund now. Some of my important information, which was correct in AMP, was wrong in Resolution Life (birth date, address). Changing this was challenging.

In conclusion, I chose to hold my super with a well known Australian company and have been transferred against my will to a foreign company I believe based in Bermuda and owned by goodness knows who. I know nothing of the company and have little faith that my pension will be safe. The move to resolution life was handled appallingly by AMP. It has caused me effort and much worry and I really wish it had never occurred

Gave us a month notice to close our offset accounts without any explanation. They referred to a clause from their Terms and Conditions, which essentially tells you that they CAN close your account and don't have to give you a reason.

Rude from the very first moment we dealt with them which might be ok if the staff had any systems training to allow them to have informed discussions with clients. We discharged from them, thank god and were told excess fund would be put into a nominated bank account. When the funds didn't appear I rang and got told they wont be coming and they were frozen to pay down the loan. The contact centre person was arrogant and rude and didn't even want to check the notes from the previous call. I'm thankful to be clear of them

I withdrew my funds to another bank account in my name elsewhere in pursuit of a higher interest rate (as this account only pays the bonus interest in the second month) but found not only that my funds had been returned but my account now had restrictions on it preventing internal and external transfers.

Interestingly enough, smaller transactions I made before and after the large transaction were successful whereas my large transaction was not. Additionally, I had raised my transaction limit in the app to an amount higher than what I had transferred so it should have worked based on that.

I have attempted to use the secure messaging system, live chat and the call centre to get information on why this has occurred but they refuse to provide any information on that or even a rough timeframe or compensation for financial losses if I cannot meet my bonus interest requirements due to the restrictions placed. There's also apparently no one I can contact for information about this issue whilst their internal team conducts a review and no information on what they need from me until they contact me at some point in the future (no timeframe).

I have made my complaint to AFCA and am hoping for a swift resolution in the meantime though. However, I expect that based on my experience with no transparency and accommodation so far, I'll be waiting for a long time like others here who faced the same issue and without an adequate response outside of AFCA.

ried to open a savings account as someone as an Australian citizen. They made me to fill in many forms re TFN with many ID validations, etc, all approved and received confirmation and I completed registration.
A couldn’t see my account online therefore I called the admin support to understand.
Spoke to a number of incompetent people who couldn’t even verify my identity trough the personal details I provided.
After several attempts and requests to speak to a manager I was told that my account was closed (even tho I received confirmation email that the account was active) and could not provide the reasons as they said their calling centre is in the Philippines and they don’t have access to this informations (not even the managers).
Notification that the account was close was never sent to me.
Totally unreliable service and products.

Have tried opening a business bank account.
After 3 weeks waiting, I've opened an enquiry to check what was the status.
I was told that my application had been put in high priority, and I would hear back soon.
another week passed by, no response. Rang back, and I was told that they had again escalated, and would contact me later the same day - that didn't happen.
Called back the next day, and I was told that there was not a way for the customer support team to contact their processing team other than email, and they had emailed internally several times, and they had no response on where my application was, and no indication when I would be getting an answer.

Have recently refinanced my home loans and taken out equity and about to buy another house for my family to live in got a great rate. These guys are the best