Anchor Pumps Reviews 13.339

Antwoord van Anchor Pumps

17 apr 2026

Good morning

We apologise for the lack of clarity on the availability of this product. An order had been placed with Grundfos for this item and we were later informed that our order could not be fulfilled as they didn't have the stock and that the item was discontinued, despite showing as available on their stock-check website. Following updating you on this unfortunate circumstance, we de-listed it as a stocked product on our website, to avoid it happening again and your order was refunded promptly.

I hope this didn't cause you too much of an inconvenience, it can be frustrating when we are not informed by the manufacturer's on which products statuses have changed- and thus, even more frustrating for you, the customer.
Hopefully, we can do business with you again in the future and show you the industry-leading service that we provide.

Blake Holmes
Customer Service Advisor

Antwoord van Anchor Pumps

13 apr 2026

Good afternoon

I apologise for the latency with your order. This incident falls outside of our standards and we will always work to rectify and correct these errors as soon as possible. We have sent a follow-up email containing the details of this issue and reassuring delivery for tomorrow. We greatly apologise for any inconvenience caused during the time that this order has been placed.
This incident is being resolved internally, to deduce how it has occurred and to ensure that it doesn't happen again.
I hope we get the opportunity to do business with you again once more to show you the level at which our standards sit.

Thank you for your patience and understanding

Blake Holmes
Customer Service Advisor

Antwoord van Anchor Pumps

10 apr 2026

Good afternoon, Martin

I apologise for the latency with your order and for any inconveniences that it has caused you thus far. We have attempted to call what I assume is your direct line- which was the contact for your order- but it rings out each time we have attempted. When you dropped an email in late yesterday, we did respond earlier on today, providing the delivery information for your order, so I hope this resolves the situation. I apologise on behalf of anchor for any delays that have occurred due to the bank holiday weekend and or communication issues, as this is not to our standards.
We look forward to fulfilling your order and if we're lucky enough, to be privileged to do business with you again in the future.

Blake Holmes
Customer Service Administrator