What amazing, helpful and friendly service I received from Girish at your outlet store last week! Very refreshing in these days of online bots! I would happily shop there again and I have no hesitatio... Toon meer
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Lees wat reviewers zeggen
I've shopped with Andrew Martin for years and never had a bad experience. I am never rushed in store, allowed to browse through their vast collection at my own speed. All samples arrive on time and fa... Toon meer
I had trouble getting through online and so spoke to a really helpful person who said he would send me a link to pay direct to Andrew Martin. From that moment on everything ran so smoothly up until I... Toon meer
First time purchaser based on a recommendation from a friend. Very happy with the website and impressed with the quality of products available. I am sure I will be returning in the future. Fast delive... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
All the world’s a stage and at Andrew Martin we bring its theatre vividly to life. Drawing upon a global spectrum of influences, we create characterful interiors that immerse, transfix and transport.
Andrew Martin - Make your Design Discovery
Geschreven door het bedrijf
- Our Rich Design History
- Since 1978, we have been at the forefront of global design. From championing the best interior designers to shining a light on hidden cultures - we have always provided a stage for discovery and celebration.
- What We Sell
- Design-led furniture, fabrics, wallpaper, lighting and accessories inspired by global travel and adventure. At Andrew Martin, we don’t believe in the tyranny of trends. We look to influences from across time, geographies and style to create original products that revel in colour, texture and form. It is about conjuring up adventurous designs that instill individuality into a home.
Fast and Free Delivery
Free Delivery for all Small Items
We offer free deliveries in under three working days for all cushions, fabrics, wallpapers and other small furniture products.
Contactgegevens
Walton Street 190-196, SW3 2JL, London, Verenigd Koninkrijk
- 02072255100
- webhelp@andrewmartin.co.uk
- andrewmartin.co.uk
4,8
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 60% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great customer service and beautiful product
Great customer service and beautiful product - it don’t work in our space but the team were great at helping and sorting out the refund.
5 november 2025
The whole transaction was flawless
5 november 2025
Antwoord van Andrew Martin
We are delighted to hear this! Thank you so much for sharing your comments Carrie. We always strive to give our customers exceptional service and we’re really glad you had such a positive experience with us. Do let us know if we can help further with anything.
Excellent service
Excellent service
Easy ordering and delivered as promised.
Look forward to shopping again.
29 oktober 2025
Antwoord van Andrew Martin
Thank you so much for your 5-star review, we really appreciate it. We look forward to welcoming you again soon!
Antwoord van Andrew Martin
We are delighted to hear this! Thank you so much for sharing your comments Fiona. We always strive to give our customers exceptional service and we’re really glad you had such a positive experience with us. Do let us know if we can help further with anything.
John @ Andrew Martin Outlet was amazing!
John from the Andrew Martin Outlet was the most wonderful help supporting me to track down to dining chairs and get the shipped up to Scotland.
Thank you John!
10 november 2025
Review zonder uitnodiging
Antwoord van Andrew Martin
Thank you so much for your kind words Fran, this really means a lot and we shall certainly feed this back to the John and the Outlet team. We hope to welcome you again soon, and please do get in touch with our team should you need anything.
5 stars
Professional company, 5 star delivery. I ordered a large Lille mirror which is gorgeous.
29 oktober 2025
Antwoord van Andrew Martin
Thank you so much for your 5-star review Janette, we really appreciate it. We look forward to welcoming you again soon!
Happy Customer
Prompt, efficient service and the cushions are just superb! Beautiful quality.
29 oktober 2025
Antwoord van Andrew Martin
We are delighted to hear this! Thank you so much for sharing your comments. We always strive to give our customers exceptional service and we’re really glad you had such a positive experience with us. Do let us know if we can help further with anything.
Great quality
Great quality, very efficient and the delivery was very well communicated with constant phone calls and emails to ensure smooth delivery from the warehouse.
Would definitely highly recommend this company.
28 oktober 2025
Antwoord van Andrew Martin
We are delighted to hear this Chris! Thank you so much for sharing your comments. We always strive to give our customers exceptional service and we’re really glad you had such a positive experience with us. Do let us know if we can help further with anything.
Beautiful quality and arrived quickly
Beautiful quality and arrived quickly. I love my new cushions!
23 oktober 2025
Antwoord van Andrew Martin
We really appreciate your 5-star review, thank you! We hope you enjoy your new cushions for many years to come!
The sample rug came quickly
The sample rug came quickly. The rug also arrived quickly & friendly delivery people. Love the quality
20 oktober 2025
Order fulfilled quickly
Order fulfilled quickly - efficient delivery- lovely chairs !! 👍
16 oktober 2025
Poor delivery experience
Andrew Martin’s contracted courier, UPS, delivered my material to a random address in a different town. I immediately contacted UPS to sort the issue and did receive the material 5 days later. Andrew Martin sent an email giving me the new delivery time, but omitted the date.
This was my first purchase so wasn’t a great start and I don’t feel it was particularly well handled, either in terms of resolving it or apologising. It is always important to remember that couriers are contracted by the vendor and blame can’t be passed on.
I was given the opportunity to see the reply below and edit the above. I am grateful for the response below, thank you.
6 oktober 2025
Antwoord van Andrew Martin
Hi Stephen. We’re truly sorry for the mix-up with your delivery and the inconvenience it caused. This is absolutely not the experience we want for our customers.
While our couriers usually deliver without issue, we take full responsibility and will work to ensure it doesn’t happen again.
We’re very glad you’ve now received your fabric and want to thank you for being our valued customer.
The Andrew Martin Team
Hidden crippling “restocking” cost for returns
I wish could be more positive as customer service was kind of helpful but my negative review is due to the crippling cost I paid due to very hidden costs for lighting so buyers beware. Unlike their many designer competitors, AM charge a 20% restock charge. And it’s really not clear during purchase. Having bought a £1k light fitting that is nothing like the quality seemingly shown online - I’ve lost £200 to them. And to top it all off- they need £25 to collect it. What a shame you run a business this way. You took £225 from me for what? How can you justify that? Will never look at your site again - so much better experience with your competitors. I regret ever dealing with you.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Andrew Martin
Hi Larissa, we are really sorry that the light you ordered wasn't suitable and that you needed to return it.
The re-stocking fee is something we get charged by our supplier and we do clearly state the fee in the delivery and returns tab.
We have asked the web team to see if we need to make this messaging more prominent.
Sorry once again for the issues you have had with this particular order.
Best Regards, the AM team.
Incredible quality cushions
Incredible quality cushions, incredible service. Very happy customer!
6 oktober 2025
We are huge fans of Andrew Martin
We are huge fans of Andrew Martin! The quality is amazing and the service and speed is second to none! So much so we are expanding our library of fabrics
25 september 2025
It's a shame items cannot be returned…
It's a shame items cannot be returned to showrooms. Colour of rug was paler than appears on wesbite
29 september 2025
Antwoord van Andrew Martin
Hi Harriet.
I’m so sorry for the confusion and any inconvenience caused. Our showrooms aren’t set up to handle online returns, which is why items need to go back to our warehouse.
I can see your return has now been received and your refund processed. Thank you so much for your patience and understanding.
Best Regards
The AM team
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