Aramex Reviews 

2.295
TrustScore 1.5 uit 5

1,4

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Beoordeeld met 1 van de 5 sterren

Customer service won't answer my online enquiry, sent two already. Was meant to get a parcel on the 28th, then it showed the 29th, then the 30th, it will probably change again, tomorrow. If I go by th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Always so slow. Why does it take 5 days to get something from Christchurch to Wellington, meanwhile something I get via Australia from NZ Post arrives earlier? Be quicker to drive there myself and col... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

These guys were great for years, but the last two no. Took three days to get a parcel picked up. Trade Me sellers (like myself) get flack from buyers because their parcels take so long to arrive (... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I’ve had some bad Aramex experiences in the past, but there’s been a real improvement recently. Admittedly my parcels were just coming across Auckland, but credit where it’s due. My latest parcel got... Toon meer

Bedrijf heeft geantwoord


Contactgegevens

1,4

Zeer slecht

TrustScore 1.5 uit 5

2K reviews

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1,4

Alle reviews

(2.295)

244 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Beware, lost or stolen with Aramex

I always request to ship with a different company, aramex packages neither never arrive or are stolen, especially in the Philippines. Worst delivery service in the world. Beware

24 juni 2026
Review zonder uitnodiging
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Antwoord van Aramex

Hi there, please accept our sincere apologies for any inconvenience caused. We appreciate you sharing your feedback, as it helps us improve the quality of our service. Thank you for leaving a review.

Beoordeeld met 1 van de 5 sterren

HORRIBLE EXPERIENCE

HORRIBLE EXPERIENCE! Do not use these guys terrible customer service! I do understand they are just human but come on my package is over a week late and they can’t tell me where it is they just keep saying “just wait 2-3 business days”. Will avoid using online shops that use Aramex. 👎🏻👎🏻👎🏻👎🏻

25 juni 2026
Review zonder uitnodiging
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Antwoord van Aramex

Hi Isaac, we appreciate you taking the time to leave a review. We’re sorry there was a problem with your delivery. So that we can investigate further, please complete this online form: https://www.aramex.com.au/contact-us/enquiry/

Beoordeeld met 1 van de 5 sterren

Delivery delays

Took them two attempts to deliver my package, first attempt didn't deliver because it was too close to home time for the driver second time when it was delivered left by mail box which is visible from the street and 20 metres away from my house. Worst delivery company

23 juni 2026
Review zonder uitnodiging
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Antwoord van Aramex

Hi Aysha, we’re very sorry to hear we didn’t meet your expectations and apologise for any inconvenience caused. Your feedback is valuable as we continually strive to improve the service we provide.

Beoordeeld met 1 van de 5 sterren

Worst courier service by far.

Worst courier service by far.

Every single time, the package is "Onboard with courier" for days, then they say they couldn't deliver (for no reason), they take days to reattempt, and the process just starts over.

I won't shop anywhere that I know uses aramex, but occasionally a sender uses them although I've asked them not to.

11 juni 2026
Review zonder uitnodiging
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Antwoord van Aramex

Hi, please accept our sincere apologies for any inconvenience caused. We appreciate you sharing your feedback, as it helps us improve the quality of our service. Thanks you for leaving a review.

Beoordeeld met 1 van de 5 sterren

They will leave your delivery with…literally anyone

They will leave your delivery with anyone on the street if its outside of your trading hours, send you a random photo of where they left it...then you have to hunt it down somehow.

11 juni 2026
Review zonder uitnodiging
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Antwoord van Aramex

Thanks for your feedback. It helps us improve our services.

Beoordeeld met 1 van de 5 sterren

Terrible service

Terrible service!

They have one job and even that I had to do for them…. They have deliver my parcel to the correct number house but wrong street… I suppose reading is a privilege nowadays. I don’t understand how are they still going on…
I have even called them and they said that they will pick up the parcel and redeliver… 2 days past no attempt of picking the parcel up…

2 juni 2026
Review zonder uitnodiging
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Antwoord van Aramex

Hi Barbora, we appreciate you taking the time to leave a review and sincerely apologise for the experience you have received. For further assistance, please submit an enquiry via our website: https://www.aramex.co.nz/contact-us/enquiry/

Beoordeeld met 1 van de 5 sterren

Why can't there be a minus star rating

Why can't there be a minus zero option haven't recieved parcel in over a week called three times first time I was promised it would be "GUARANTEED" to be delivered today, so I waited nothing arrived by 1:20PM I called again I asked kindly where my package gave over my adress, she told me "yes is arriving abruptly" then said "thanks bye" and hung up, by 3:00 I called again this time I'm starting to get pissed, an Indian man answers, again I give over info about where its being delivered all fine until he says its coming the next day cause the drivers are stressed, I said to them this is why you're the most hated postal service in the country, then I knew he was getting pissed after a 5 min argument with them about why they suck ass at postal service, anyway after he whined to me about how stressful his life is i was still wondering where my damn package is, for future reference guys avoid Aramex at all costs they lie and whine at receivers when you call them on there bulletin still haven't recieved it

4 juni 2026
Review zonder uitnodiging
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Antwoord van Aramex

Hello, we are sorry for not getting your parcel delivered in a timely manner. In the future, if there is a major delay with your parcel please submit an online enquiry so one of the team members can look into it: https://www.aramex.co.nz/contact-us/enquiry/

Beoordeeld met 1 van de 5 sterren

My parcel haven't received and I will…

My parcel haven't received and I will call them nothing to answere my call, this is useless.

29 mei 2026
Review zonder uitnodiging
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Antwoord van Aramex

Hi Lyndon, we’re sorry your parcel is delayed. We know how important on-time delivery is. Please contact us via live chat to gain assistance: https://www.aramex.co.nz/contact-us/enquiry/

Beoordeeld met 1 van de 5 sterren

Never received my package 😠

Never received my package even with an authority to leave, no call card so I had to go to nearest depot to find and collect. Staff at the Masteron depot were lovely so sorta deflated my already annoyed mood for the inconvenience. They had difficulty trying to find it within their depot but eventually located it. No explanation as to why it wasnt delivered. Not good service wouldnt recommend

25 mei 2026
Review zonder uitnodiging
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Antwoord van Aramex

Hi Marama, thanks for sharing your feedback. We’re sorry to hear you didn’t have a positive experience. We value your feedback as we continue to improve the services we offer.

Beoordeeld met 1 van de 5 sterren

Worst company ever.Driver does not…

Worst company ever.Driver does not follow delivery instructions and dumps parcels where they get nicked. Fails to let people at property know there is a parcel

26 mei 2026
Review zonder uitnodiging
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Antwoord van Aramex

Thanks for your review. We’re very sorry to hear we didn’t meet your expectations and we hope that you utilise our services in future with a better outcome. Your feedback is valuable as we continually strive to improve the service we provide.

Beoordeeld met 5 van de 5 sterren

5 Stars totally earned

I just received a parcel from Aramex today. Absolutely impressed with their excellent service. First time I have had a courier ring my doorbell, personally hand me the parcel and addressed me with my name. Parcel was no signature. I have previously had bad experiences with Aramex but now they are at the top of my list for courier companies. Best aspect was ringing my door bell so easy to do and lets me know straight away I have a parcel. Thank you

26 mei 2026
Review zonder uitnodiging
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Antwoord van Aramex

Hi Karen! Thank you for taking the time to leave a review. Our team love hearing from happy customers! We hope you will continue to have positive experiences with our services.

Beoordeeld met 1 van de 5 sterren

Delivered my parcel to the wrong house…

Delivered my parcel to the wrong house even after being on the phone with customer service about address change

18 mei 2026
Review zonder uitnodiging
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Antwoord van Aramex

Hi Tobey, thanks for letting us know. Please lodge the item as a delivery dispute via our online form, so that we can investigate and resolve this incident: https://www.aramex.co.nz/contact-us/enquiry/
We apologise for the inconvenience.

Beoordeeld met 1 van de 5 sterren

Multiple parcels delivered to my…

Multiple parcels delivered to my address that are for another address down the road. Made a complaint and the girl who emailed me could not understand a simple sentence and kept sending me images from google maps of random addresses. Then I never heard from her again.

DO NOT use under any circumstances.

14 mei 2026
Review zonder uitnodiging
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Antwoord van Aramex

Hi Steve, we're very sorry there was a problem with your delivery. To lodge a query or complaint, please complete this form: https://www.aramex.com.au/contact-us/enquiry/
Your feedback will be shared with the relevant department. We apologise for the inconvenience.

Beoordeeld met 1 van de 5 sterren

Still waiting after nine days for a…

Still waiting after nine days for a delivery from across the city. Hopeless! No updates for a week and then tracked as 'delayed'.

13 mei 2026
Review zonder uitnodiging
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Antwoord van Aramex

Hi Patricia, we appreciate you taking the time to leave a review. We’re very sorry there was a problem with your delivery. So that we can investigate further, please complete this online form: https://www.aramex.com.au/contact-us/enquiry/

Beoordeeld met 2 van de 5 sterren

Issues regarding updates

Issues regarding updates. Still waiting for Updates from the 6th of may. 6 days later nothing. Contacted aramex twice. No joy
Has gone past estimated delivery date.😏

11 mei 2026
Review zonder uitnodiging
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Antwoord van Aramex

Hi Carolyn, we’re sorry to hear about the issues you’ve faced. We would like the opportunity to investigate your feedback. Please send us the details at https://www.facebook.com/AramexNZ

Beoordeeld met 1 van de 5 sterren

How are they even still around?

If anyone knows how this company is still in business, I'd like to know. NZ must surely be desperate for courier companies. I would no sooner pay a few dollars for deliver with a reliable company than get free crappy "service" from these muppets. EDIT: The response means nothing, especially since the delivrry date changed again todsy. At the very least your reply could have tried to explain why this keeps happening and what you intend doing about it.

8 mei 2026
Review zonder uitnodiging
Logo Aramex

Antwoord van Aramex

Hi Bert, we’re very sorry to hear we didn’t meet your expectations and apologise for any inconvenience caused. Your feedback is valuable as we continually strive to improve the service we provide.

Beoordeeld met 1 van de 5 sterren

Extremely slow

Extremely slow! I am based approximately 4kms from the seller, who doesn't allow pickups. My delivery address is part of a big complex where couriers come frequently. It took Aramex 2-3 days to deliver, twice. One item was faulty and the seller sent a return Aramex label. It took Aramex 4 days to collect the parcel and after the weekend, another two days to deliver. The call centre always gave the same empty promises. I would hate to work for them.

15 april 2026
Review zonder uitnodiging
Logo Aramex

Antwoord van Aramex

Hi there, we're very sorry there was a problem with your delivery. To lodge a complaint, please complete this form: https://www.aramex.com.au/contact-us/enquiry/
Your feedback will be shared with the relevant department. We apologise for the inconvenience.

Beoordeeld met 1 van de 5 sterren

15th missing parcel via Aramex

Another parcel has been delivered, but not to me sadly, I have no idea where it is. I think this is about 15th missing parcel via Aramex.
Up date. Great news. Parcel number 16 was delivered to the correct address. Thank you.

5 mei 2026
Review zonder uitnodiging
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Antwoord van Aramex

Hi Valerie, we’re sorry to hear of the issues you have faced. Your case will be investigated by the relevant department. Please provide full details via this link: https://www.aramex.com.au/contact-us/enquiry/
This is the fastest way for us to investigate this matter. We apologise for any inconvenience this has caused.

Beoordeeld met 1 van de 5 sterren

Aramax is trash.

Aramax is trash.. as I have said on many reviews before.. My mailbox is not a safe place. I live down a long driveway, because you keep putting my shit in my mailbox, it keeps getting stolen.. Aramax is trash. I wish companies never use you for shipping..

4 mei 2026
Review zonder uitnodiging
Logo Aramex

Antwoord van Aramex

Hi Helenanne, we're very sorry there was a problem with your delivery. To lodge a query or complaint, please complete this form: https://www.aramex.com.au/contact-us/enquiry/
Your feedback will be shared with the relevant department. We apologise for the inconvenience.

Beoordeeld met 1 van de 5 sterren

I have no idea how this company is still in business!!

Neg 1mil stars! Weve had multiple parcels delivered to Halfmoon Bay Auckland not Stewart island despite clearly having the correct address and post code, 10 days and counting to get a parcel from Auckland to Invercargill im fairly certain theyre using a horse and cart these days to save costs on their failing business! Absolutely the worst delivery company on the planet! They cite wanting feed back for improvements however NOTHING improves! Wish someone would just shut these clowns down!

3 mei 2026
Review zonder uitnodiging
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Antwoord van Aramex

Hi Caleb, we appreciate you taking the time to leave a review. We’re very sorry there was a problem with your delivery. So that we can investigate further, please complete this online form: https://www.aramex.com.au/contact-us/enquiry/

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