Aramex Reviews 

The worst courier company who have never done anything over the years ro provide a good swice. The nearest depot to me leaves parcels for around 4 days before the local driver carries out a delivery. Why do people have to pay courier prices which parcels are rammed into letterboxes rather than delivering to the door as a courier service should be. Sometimes the driver puts parcels in the wrong boxes. They are just lazy people It came to the point where I now ask the companies I order from not to send my parcel by Aramex. A lot of companies have said they do not use Aramex any more.At my local depot - Whangarei, I have rung to complain and the people who answer the phone are rude and tell me straight away that the manager is not available. Why are the reviews so bad countrywide. Is it the management or the st aff that are employed.

Hello Aramex

Following your reply. My review is in relationto tge delivery of all my parcels. Not just the recent one
Ir would be good if you could investigate tour transportation process. The transportation from depicts should not taken 4 days from the final depot. Also please investigate the out for delivery drivers are ramming parcels into mail boxes (sometimes incorrect boxes]. Myself and other people pay for a courier service to the door. Parcel can be taken out of mail boxes.

Won't be using aramex again. Prepaid a time importance parcel and pick up was 3 days ago. Would have been easier to use snail mail and put into regular post. How are these guys still in business ? Very unprofessional given the fact they were expected for pickup on a certain day and have tried contacting them through the allocated number and yet parcel still here. Lesson learnt

Can’t follow directions on the label.
Contacted Aramex who said they spoke with the driver.
A few days later exact same issue occurred.

Just absolutely awful.
Never ever use this useless business for shipping. When they make a mistake, they ignore emails and you're not able to contact them directly as all of the customer service teams are in other countries.
Their stuff up cost me over $200.
Avoid at all costs!!

Regarding your reply.
If you're not replying to an existing email chain, why would you respond to just another enquiry submitted on your website. The email was sent to the Christchurch branch and three staff members were cc'd into it as well.

Significant Delay

I’d rather give a minus score.
Absolutely useless. Was informed the delivery had been made - it had not.
Followed up on multiple occasions by myself and the recipient.
Delivered VERY late (and after the date for which it was intended).
Was told it was en route on 23 Feb. was not delivered until 5 March!
Other than ‘sorry for the delay’ in a few emails to me, there was no indication of care or service.

I’ve had some bad Aramex experiences in the past, but there’s been a real improvement recently. Admittedly my parcels were just coming across Auckland, but credit where it’s due. My latest parcel got to me inside 24 hours, which is just as good at NZ Post, who I think are the best couriers out there.

Worst. Courier. Company. In. NZ. EVER.
Achingly slow. Offer excuses but never a resolution. My latest parcel took 5 weeks to get from Auckland to the BoI depot and then STILL went missing! They said it was 'damaged', but I don't believe that without proof. I wish companies didn't use them at all! Just a horrible experience every time.

Unsure if Amarmex is trying to be the absolute worst courier service in NZ or whether it is a skill that comes naturally. Their agents are mostly very abrupt or terse to say the least. They seem to completely disregard delivery or pick up instructions (You had one job!!!) and communication is a farce. Best bet. Anyone else.

If there was an option for "zero" stars, I would have chosen it.
This morning the aramex courier dropped of a parcel. Rather than putting it behind the letter box or walking it up to the door (like every other courier company does), the parcel was simply left at the bottom of the driveway next to the fence post, 1.5 meters from the foot path, in full view of anybody passing.

Come on aramex, tell your drivers to do better.
I already requested that aliexpress and temu not use aramex a year ago... looks as if I have to ask anybody shipping things to me on trade me to do the same.

I have experienced frustration with using Aramex for the last 8 years. Similar to the other issues here. The main issue is the impossibility of contacting and engaging Aramex NZ. The phone number for NZ goes to the Philippines. If you ask them to redirect your delivery or anything else they log it on their system. You can phone and confirm it is registered. The problem is that never gets to NZ as the systems do not effectively talk to each other.

You can log an online query on the portal or the contact page. Again same issue it never gets to the NZ staff. So with Aramex saying log a query on their contact page is a waste of time as it never gets to NZ.

What makes it worse is that staff, internationally and locally, are totally unaware of this. Given the volume of complaints one would think that someone would investigate. But they don't. I have now taken to contacting the NZ CEO Mark Little on LinkedIN to get some action.

Aramax are the worse courier service I have ever had the pleasure of dealing with.
Not only have they lost my parcel but have lied on multiple occasions. Telling me the parcel had been delivered, then telling me it was at the depot because the driver couldn't find my address. Asking for delivery instructions and my address multiple times. Then telling me my parcel had been delivered again and signed off by some random person I don't even know.
I have asked them on multiple occasions to be honest and own up to their stuff up but it's just lies upon lies.
In my opinion Aramax should be shut down. They are a fraudulent company!

P.S Aramax. Don't reply to this with one of your pointless "thank you for your feedback" messages because I know and you know it's just rubbish.

Terrible experience; I've never had a remotely on-time delivery from Aramex. I've purchased a couple of items over the years from the Briscoes Group, who for some reason continue to use Aramex, and on both occasions I've had to launch a lost parcel investigation. Have never had another issue through any other national/international service. As an aside, the Briscoes Group are equally to blame for using Aramex for not enforcing any sort of SLA.

So many parcels left in grass beside driveway instead of at front door as instructed. Yesterdays parcel stuffed in letterbox almost breaking lid and in plain sight of passersby. The worst courier service

Not one good experience with this company. Today they decided to put a box in my mailbox, well it got stolen didn’t it. Contacted support who showed picture of item delivered, so no help there.
Other times it will show “out for delivery” yet not come for days and then suddenly go in the mailbox or I have to ring up. I’ve had other parcels stolen with them too or gone elsewhere.

The parcel was meant to be signed but was left by the garage. No one was home and it was raining outside. I'm just baffled who signed for the package? isn't this forgery? I see the reviews highlight this as well. Customer support have no answers either. Come on guys, just honor what you say you're gonna do.

Three parcels from three companies one arrived ripped up one I heard the courier throw from his van onto my deck the third never arrived. I now check before buying online if using Aramex I wont buy.

Ordered a laptop for work via their Shop and Ship service from the USA to NZ. Supposed to get the item in NZ within 10 working days, the package has been lying in their US warehouse now for two weeks. No updates, no movements. Opened a case about a week ago, no response. Reached out to NZ Aramex team and they haven't been able to get a response from the US team. The official complaints email responded to me 3 days ago that they will get back to me when they get an update, nothing since. I needed the laptop for work and now i'm in a pickle. Absolute disgrace!

'What went wrong this time?' - really?? The driver just tossed the package into our fenced like he does not care if the item inside gets broken! And YES, my husband saw it with his two eyes!!! TRAIN YOUR PEOPLE ON HOW TO PROPERLY AND SAFELY DELIVER A PACKAGE OR BETTER YET JUST CLOSE YOUR COMPANY SINCE WE HAD A LOT OF BAD EXPERIENCES WITH YOU! (and were not the only people complaining and it seems like you're not doing anything about it)

Ordered lovely outdoor chair set from Briscoes Salisbury St, CHC on weekend in-store and set delivery for signature required. Aramex delivered 3 days later, left the large box outside my townhouse door - which is open and road facing. Extremely annoyed and double checked my order details with Briscoes who confirmed that staff member and I had definitely entered signature on delivery. Faith at CHC Aramex franchise put blame back on me that I had allowed authority to leave. Was adamant this was my fault. Extremely dangerous practice to leave packages outside ready for any passer-by to throw in their Ute or van and deflecting and customer blaming. Would not recommend this franchise and am writing to Briscoes to encourage use of a more customer friendly and efficient courier company!