Aramex Reviews 

Ordered lovely outdoor chair set from Briscoes Salisbury St, CHC on weekend in-store and set delivery for signature required. Aramex delivered 3 days later, left the large box outside my townhouse door - which is open and road facing. Extremely annoyed and double checked my order details with Briscoes who confirmed that staff member and I had definitely entered signature on delivery. Faith at CHC Aramex franchise put blame back on me that I had allowed authority to leave. Was adamant this was my fault. Extremely dangerous practice to leave packages outside ready for any passer-by to throw in their Ute or van and deflecting and customer blaming. Would not recommend this franchise and am writing to Briscoes to encourage use of a more customer friendly and efficient courier company!

i dont even want to rate it 1 star ive never liked aramex
they shouldnt really be a business if they cant do there god dam job properly ive never had one parcel delivered on time from aramex

Should be zero star. What’s to say but shut these, mostly foreign workers & Aramex down completely. Lucky to be able to retrieve my package before pedestrians spotted it. Aramex website is completely useless too. Pity companies like Spotlight & others use them instead of NZPost. Aramex stresses anyone out

I’ve been following up on a parcel for the last four days and keep getting the same generic response: “It’s in transit.” In transit from where? No one can tell me.

Every single day I’ve been told the parcel will be delivered today — and every single day it hasn’t arrived. There is zero accountability or transparency.

To make it worse, I ordered another parcel from the same online store few days ago and it was delivered within three working days via NZ Post. Meanwhile, Aramex has been holding my parcel longer than that with no clear explanation.

I’ve now made a formal complaint to the online store and advised them to stop using Aramex altogether. I would strongly recommend others do the same if they value reliable delivery and honest communication.

I'd give 0 stars if that were an option.
Absolutely horrendous people and company to deal with. Extremely lazy, unprofessional, liers and theives!
They are so bad that I'll be avoiding companies that ship with them.
Absolutely disgusting! The Whanganui branch has horrendous customer service. Rude and useless. Just gross!

Very competitive in current market, constant updates, detailed quote

If I could give ZERO stars I would!! Aramex is the most useless post business in nz, constantly loosing my parcels, holding them at their Depo for weeks for no reason or put them on the van n out for delivery for over 3days. . Ringing them for updates is useless cause none of them can speak great English! Please businesses like rebel need to stop using them for deliveries!! Not happy takes over a month just to get one parcel sent within NZ

Company accepted to move freight from Christchurch to the Manawatu even asking for more as I live 2.4km from Longburn, then telling me they are unable to deliver to rural addresses, email me saying I have to collect as longer than 1.5mtr.. no phone calls from them only email saying returning to sender.. as for them relying to review, it only Word, nothing makes up for there poor service. They should shut up shop as a courier company, blame another for not delivery.. no phone calls they sent item back to seller..

Unfortunately I would give zero stars if i could
Worst Delivery company ever. I have made several purchases from several different companies who unfortunately use them probably for the cheap rates so you get what you pay for.
I had 2 boxes of wine ordered on two different occasions they delivered it to the church next door and the next time just left it out side my work office on the main rd as the office was closed.
Slowest delivery on many other items including taking 7 days to go from Palmerston North to Levin 35 kms away. Other deliveries just as slow and dont trust there delivery times on the tracking. When you phone for help no one wants to help and don't care. Unsure how they get business with all the negative feedback. Overseas owners should look and question why

I made a mistake last time giving this courier a negative review,,it is my mistake,,I received the parcel on time as they delivered it on me,,I am really sorry for my mistake.i tried to edit my review but I can't find it..to the person who delivered my parcel ,,,I am really sorry,,,you did your job...it is my bad/ mistake not to look around..so sorry...

I bought an expensive book online ($80), it was a Christmas present for my son. We were out when Aramex came to deliver and our electronic gate shut, plus it was raining. Aramex driver threw the package over the gate, landing some 3m down the concrete drive, there it sat in the rain for a couple of hours. Luckily thanks to very good packaging no damage done. When I advised Aramex about this they denied that is what happened, I then asked if they would like to see the CCTV footage, funnily enough they then backed down. No meaningful apology offered, certainly no compensation. My suggestion avoid Aramex at all costs, sadly NZ Post are no better.

Absolutely diabolical. Left one parcel out in the rain. Didn't even bother to knock on the door to let me know they were dropping off the parcel.
For the second parcel I received a text asking to call a number. The driver alleged he was unable to locate the address (house easy to find on google maps. Large signage on front. No gate/fence and situated in an easy to find street in outer Auckland suburbs). I was then informed the driver had attempted to call me. No missed calls so i find this very hard to believe. More likely the drivers deliberately miss deliveries due to time sensitivities around delivery schedules for the day,

***DO NOT USE***

Was delivered on time, and thanks very much to the courier driver Tony for placing our parcels in our shed as we had requested, as we were not home. was very much appreciated 👍 Thank you.

Really not good service. Booked a parcel to be picked on last Thursday which was not picked until a few minutes ago (Tuesday)... In the mean time I rang their 09 number on Monday - which goes through to somewhere in Asia, but is only answered in normal NZ business hours... go figure. I asked fora NZ side all back - never happened. And seemingly not possible to talk to anybody in NZ. As I was told in the call it would be picked up on Monday (and wasn't) I rang again today. What a waste of time.
There must be better players in the market... Its not these guys...

But wait - it gets worse! I have just had an email for the received to say the box - as well packaged ass it was - was thrown over his fence and one of the 1950s glass shades was smashed. This is despite clear instructions to leave the box external to the fence. So we have paid for a delivery service where the courier does not follow clear directions and throws a box - clearly marked 'Fragile' over a 2m high fence onto concrete. This is worst delivery service that I have ever had the misfortune of dealing with. Who pays for smashed goods through negligence?

The parcel was never delivered and I was told it is declared as lost so the retailer needs to make a claim. I will never buy from a retailer again who uses Aramex as their delivery courier. This is not the first bad experience but it will be the last.

I dont know how I could comment for aramex courier NZ
Should be this courier company banned from NZ asap ,poor communication,poor service all staff not professional attitude
Every month i sent my parcel using this on 15jan 2026 until now 19jan 2026 my parcel stuck(misdirected)
I could saying its Countless how many times this company do delay for shipping & misdirected too
I put enquiry online & contact Customer aramex still not help to get better answer & service even if sent within local area need take 5 working days ,sent to north island nearly a week still not update for delivery
My assume is staff, system all of them had critical issue cant sorted out the problem asap ....finally the parcel arrive 20Jan 2025 1:15pm but Im very upset cause i lost money $125 cause aramex fault (im still waiting claimed from aramex but seem aramex team very slow for respond my email or might ignoring all email I sent to nz care aramex on yesterday after i got complain from my customer)

It is not only Aramex you need to Not Use, it is also Warehouse/Grabstore that insist on using Aramex to deliver their online orders. I tried from the start of placing my order to get W/G to use a different courier service and they haven't done that. After 2 hours of my time and frustration Im supposedly getting a refund. I had better.9/1/26 to 14/1/26

Worst courier service ever! Do not use them! Unreliable and untrustworthy! Waiting for days for my package to arrive when tracking says its out for delivery. Delivery date keeps changing. Customer service was unhelpful. Courier driver needs to do their job and deliver the packages and to the right addresses. Aramex have delivered to the wrong address before. Absolutely useless! Aramex look at the rest of your feedback it is all shocking! Do something about this!

Recently arranged a parcel delivery with Aramex from Pakistan to Saudi Arabia.
I had an extremely difficult time trying to communicate with them. There was no local contact number available to call or txt them.
Even on the app live chat I didn’t get a satisfactoy response.
Never using them again.

this company is a "criminal enterprise"operating on the level of El Chapo" i have now had 3 items go missing because of this company and looking at the reviews i find it hard to believe that all these thousands of people on here with similar storys are lieing,the amount of items that seem to go missing with this company is beyond suspicious and seems to go far beyond incompetence, this company needs to be investagated at the highest level for criminal conspiracy to defraud the public this is probably in the millions of dollars stolen/lost" i advise anyone' NEVER USE THIS COURIER EVER!!! and never buy or order from anyone that uses there services EVER!!!