Aramex Reviews 

Absolute pack of thieves "NEVER EVER USE ARAMEX>Ever!!! You would have a better chance receiving you're parcel if it was flushed down the toilet
0 customer service
0 responsibility
0 care in the world
0 help when you're package shows delivered and you were home all day but didn't receive it
0 everything
0

This company should close always delayed deliveries,tracking isn't updated i could go on but wont NEVER WANT TO EVER USE YOUR SERVICES AGAIN A company that choses to use you as there delivery I WILL NEVER BUY FROM THEM AGAIN EITHER

Never received my item just a photo of the front of the letterbox without showing the parcel,down cost of the item $41.86 every other parcel I've ever received gets delivered to my front door where I have a camera
But I guess that would be no good for Amamex because then I could prove if it got delivered,
Item FX0002701698
Just like to add someone from aramex finally got back to me and said they are trying to locate my package lol" after saying it was delivered??? Anyway I have since brought another copy of the game I wanted made sure it would be sent by NZ post with signature tracking will never use this courier again or order from any company that uses them, don't expect I'll get a refund either Aramex "NEVER AGAIN

Packages sat at the depot for days and they just kept updating the expected delivery date as it passed. They finally got updated to being out for delivery this morning. However, it’s currently 4:50pm and still no packages.
I’ve not had any issues with any other courier services over the busy season.

I'm really disappointed. They sent my parcel to someone else's house, I've called them three times and it's been 2 days, they haven't even picked it up from the wrong address. I've paid over $100 for my items and other people could be opening my package and taking my stuff right now! I'm not happy at all. 0/10 review from me.

It is now the 7th January 2026. My parcel left Auckland on 30 December 2025, arrived in Whangarei on 31 December and has still not been delivered to me in Paihia. How can a delivery take so long? 70kms away and an hours drive. I could have walked there and back several times by now

Aramax is the worst courier outlet. When waiting for a package after 3 weeks i am told my parcel was mis directed on xmas eve , it is now January 6 and now they say the depot us searching for my parcel? And.. there is no address or phone number for this “depot” or “driver”

Don't Blame drivers especially the old guy in the white van. Parcels may be damaged by airport staff. The Tracking info is frustrating granted, but that's not the drivers fault. It usually takes 6 days. Be patient, and if you get it earlier praise the Lord. Those who are disgruntled, pay for your own delivery.

Dear Customer Service Team,
I am writing to formally complain about the extremely poor handling and repeated failure to deliver my parcel, despite multiple delivery arrangements made in accordance with your procedures.
I initially missed the delivery attempt on 24 December and received a calling card with a reference number. I followed the instructions provided and successfully arranged a redelivery for 29 December. However, no delivery was made on that date.
I then contacted your call centre and was assured that delivery would be organised. Despite this assurance, the parcel did not arrive.
I proceeded to arrange another redelivery for 31 December, which again did not occur. After calling your call centre once more, I was advised that the parcel had not even been picked up for delivery and was still sitting at the Northshore depot. I was then told that I should collect the parcel myself.
This response is unacceptable and highly unprofessional. I have followed every instruction provided, made multiple delivery bookings, and spent considerable time contacting your call centre. At no point was I informed that the parcel would not be dispatched, nor should it be my responsibility to collect an item that I paid to have delivered to my address.
This situation represents a complete failure of service, poor communication, and a lack of accountability. Asking a customer to resolve your internal operational failure by collecting the parcel themselves is unreasonable and unacceptable.
I request:
An immediate explanation as to why multiple scheduled deliveries were not carried out
Urgent delivery of my parcel without further delay
A formal acknowledgment of service failure and appropriate compensation for the inconvenience caused
Please treat this matter with urgency. If this issue is not resolved promptly and satisfactorily, I will escalate this complaint further.
I expect your response as soon as possible.

This is by far the worst courier company in New Zealand. Ordered something and my parcel sat in the Auckland depot from the 17/12/25, Presents were not delivered before Christmas. Then was updates on the 27th it’s finally on its way to my region! Still no presents and Christmas was ruined.

This experience has been incredibly frustrating. I chose Aramex because I thought their service was reliable, but this delay and lack of clear communication has made me question whether I will use their services again.”“There is only one letter wrong in my address and they are charging Rs 1000 for it and till now there is no information about the parcel, Aramex service is very bad, do not take any service from Aramex.

Bullshit this company needs to be shut down a family missed out on their Christmas presents because of you’re Lower Hutt couriers

This is the 2nd time my parcel is missing in a month. 1st parcel shows delivered. I made enquiries and haven't received any updates.
Now my 2nd parcel is missing. Seems like there is delivery thief around.

Nelson Branch...disgusting customer service...cant understand Why they're Still Employed but guess the bosses dont need to know Why service Reveiw for Nelson are Crap only as good as your Boss/ or Lack of All morning to track down my parcel to Absolutely None the wiser ill go to the Supplier and ask why they continue to use an Unreliable courier ... Customers Service is Shit Unbelievable...

I have received a parcel for someone else. I am writing this review because there is no option for mis-delivered parcels online. Enquiry form asks for my personal information (not happening). Being asked personal information on the phone was frustrating so, after taking control of the phone conversation I clearly stated my policies which is collect this parcel in 24hrs or it goes in the bin. Why should I waste my time contacting you via multiple platforms and Aramex say it’s policy to collect my information? I am a good person just trying to return a parcel. If you want it collect it come get it. If you don’t want it I’ll bin it. What is going on this world where companies and corporations think they can treat you like serfs.

The parcel was collected on 12 Dec; the system showed it had been collected on 17 Dec.. From Auckland to Hamilton.
Another parcel was lost. We provided the ticket number for tracking and could not find any information on their website. We had a phone call to check, and haven't received any further response until now.

If you don't want your parcel or you want it to go to the wrong address, choose aramex.
Truly truly awful

Following on from a previous review, where my parcel was photographed as being delivered to a building site. The Australian sender replaced the product - I pleaded with them to not use Aramax, but they did. It has now been delivered again to an unknown building site. I have complained to Aramax - they don't seem to care. DO NOT use this company! I have many deliveries from other courier companies and have never had an issue.

Another lost package sent from Amazon US. Got refund from Amazon, but lost 3 weeks waiting time for the order. Aramex website is still showing delayed in transit but customer service replied it might have lost.

The reply asked me to submit the enquiry form, but that's how I knew the package might have lost. I hope they can spend some efforts to locate and deliver my package. Otherwise I'll need to re-order and wait for another 3 weeks, with a chance of another lost package.

MX0031152859

Took forever to deliver a package that was picked up less than 20 km from the destination. Held on to it for 18 days. Reported out for delivery three times in total, twice is was later marked as having arrived in their local depot.