Art.com Reviews 

Five weeks after ordering from art.com I received an email saying my order was delayed. Then a couple of weeks later I received an email saying one of my items was discontinued. Now it had been six weeks with no updates. I tried to email and asked to have the entire order canceled with no response. After three months, I finally received the rest of the order after I had already purchased other art to finish my project I will never order from art.com again. It would’ve been nice if they were just honest about how long it would take to receive the order because I would never have agreed to wait that long.

My piece took an extremely long time to get delivered to my house. I didn't receive any shipping details. The product itself is OK, not exactly what I thought I was buying. Not well made.

I found a new favorite artist and a wonderful piece for my black and white room.

Excellent customer service. Prints are beautiful and of very high quality. This was my first order and will definitely not be my last

The product selection is excellent. However, my order took way too long, almost two months, to arrive. The customer service staff apologized, saying that the delay was due to the company moving production to a new warehouse. Of course, I understand the situation.

Too slow! A reproduction should not take over 6 weeks to go from order to delivery.

The delivery took far too long (2 months). When I reached out for the fourth time I tried to cancel it and was told it was in the mail. Then it was sent to the billing address not the shipping address and I had to pay an Uber to transport it. This review was meant for customer service at art.com

The canvas is beautiful. I took it to the framers and everyone came to look it over. I am so excited to hang this piece in my house

It took over two months to arrive with no communication or follow up. Art is beautiful, but completely disappointed with customer service. This was my last Art.com purchase because of the timing.

The message we wrote was not enclosed with the art. Since the art was a gift shipped directly to the recipient, they had no way of knowing who sent it. After a few days, I had to ask if they had received it - which was embarrassing.

My pictures took 2 months and both the original and re-order were completely blurry and not finished. The mounting was also changed after 20 years and now it longer matches my other pictures on the wall. I don't know why they changed their production methods, this was my favorite and only company to use for pictures.

I love the picture. It was very late being delivered but well worth it.

Thank You

Victoria

Poor effort in matting this piece, necessitating the need to again re-matting with the extra cost!

Decent quality prints fairly nicley framed. they are good enough that I have purchased at least 5 prints from ART.COM.

The art was fine. It just took too long for it to arrive over a month.

Katy in Art.com Customer Care is the reason I'm buying from art.com. I ordered a large painting for my house from art.com; I waited for 2 weeks past the delivery date when art.com told me it would be delivered and I still hadn't received the painting! I contacted Customer Care and I was brushed off the first couple of times. No one could tell me when I could expect to receive the picture. I was disgusted and called art.com to cancel; I was on hold for 15 minutes then hung up on. I called back the next day, planning on cancelling my order and spoke with Katy. She was friendly, professional, and so helpful. She checked into why my painting was late, was able to give me an estimated time when I should receive it, and provided other information and exceptional service. Some of the information Katy needed wasn't available to her at the time she spoke with me, so she said she'd research the issue and contact me when she had the answer, and she did contact me with the info! I agreed to not cancel my order after speaking with Katy; she solved all the problems.

The art print I irdered was fine. It just tokk awhile to get here.

Artwork is as portrayed on the website, delivery was very delayed but I was compensated for the delay. Art.com have been very responsive.

I have purchased from art.com many times in the past. I like the selection of art available on the website and the quality of the product that art.com delivers has always been good. But the most recent item I ordered was delayed for several weeks beyond the ship date that was estimated when I ordered. No one from art.com reached out to me about the delay until I contacted art.com to inquire. The new estimated ship dates in the responses to my two inquiries were not accurate. I was not offered any discounts or refunds to compensate me for the inconvenience of having to wait several weeks longer than expected. The only reason I didn't cancel the order was that I had placed the order using a gift card that I had received for my birthday. Otherwise I would have asked for a refund and ordered something from one of your competitors.

It took a long time to receive the package this time. In the past, it was very efficient.

I thought it was lost.
Thank you for the package. I was very glad to receive it when it did arrive.