This wasn't our first order from Artisan Tile Company and same as before we were absolutely thrilled with the tiles and the service provided! They even arrived one day earlier than expected. Thank you... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Beautiful tiles and exactly what we wanted Downside - delivery costs We would've ordered triple what we did as wanted them for a few places but the delivery costs were more than all the tiles to... Toon meer
Bedrijf heeft geantwoord
I absolutely love artisan tiles . They have a gorgeous huge selection in fact anything you can think of you can get . Prices are brilliant and fast delivery very well packaged . They are very friendl... Toon meer
Bedrijf heeft geantwoord
So pleased, Great tiles we wanted something new in vintage style for are Victorian style fireplace They were well wrapped and posted fast.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Artisan Tile Company, we are dedicated to offering high-quality tiles that transform and enhance spaces. Our passion for design and craftsmanship drives us to provide a diverse selection of tiles, catering to a wide range of tastes and styles. Whether you’re renovating a kitchen, updating a bathroom, or designing a commercial space, our extensive collection ensures you’ll find the perfect tiles to meet your needs. Customer satisfaction is at the heart of everything we do. Our knowledgeable and friendly team is here to assist you every step of the way, from selecting the right tiles to offering expert advice on installation. We believe that every project is unique, and we strive to provide personalized service that reflects your individual vision. Explore the world of tiling with Artisan Tile Company, where innovation meets tradition. Let us help you bring your design ideas to life with tiles that inspire and endure.
Contactgegevens
Doncaster, Verenigd Koninkrijk
- 01302 591365
- sales@artisantilecompany.co.uk
- artisantilecompany.co.uk
4,7
Uitstekend
394 reviews
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Love love love this company!
Wonderful tiles as always. I love love love this company!
16 juli 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Julie,
Thank you for your lovely review. We're so pleased to hear you've had another great experience with us and that you're delighted with your tiles. Your continued support really means a lot to the team, and we look forward to helping you with more projects in the future.
Many thanks,
Artisan Tile Company
Beautiful tiles
Beautiful tiles. Very carefully packed and an excellent sample service.
13 juli 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Sheila,
Thank you for your lovely review. We're delighted to hear you're pleased with your tiles and that our sample service helped you choose. It's also great to know your order arrived carefully packaged. We really appreciate your feedback and hope you enjoy your new tiles.
Many thanks,
Artisan Tile Company
Amazing tiles delivered when expected
17 juli 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Nicki,
Thank you for taking the time to leave us a review. We're delighted to hear you're pleased with your new tiles and that your order arrived when expected. We hope you enjoy your new space, and thank you for choosing Artisan Tile Company.
Many thanks,
Artisan Tile Company
Beautiful quality tiles
Beautiful quality tiles.
Speedy, efficient delivery.
The tiles had been extremely carefully packaged.
Thank you so much!
18 juli 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Sian,
Thank you for your kind review. We're delighted to hear you're so pleased with the quality of your tiles and that your order arrived quickly and was carefully packaged.
Many thanks,
Artisan Tile Company
Gorgeous tiles and seem good quality
Gorgeous tiles and seem good quality. I got a lot of compliments from visitors. Reason for 4 stars is because customer service MIA despite several chasers on my enquiry on estimates.
12 juni 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi,
Thank you for taking the time to leave us a review. We're delighted to hear you're pleased with your tiles and that they've received so many compliments.
We're sorry to hear your experience with our customer service didn't meet your expectations, as this isn't the level of service we aim to provide. Based on the details available within your review, we've been unable to identify an associated order or enquiry, so unfortunately we're unable to investigate what may have happened on this occasion. Nevertheless, we've noted your feedback internally as we continually review our processes to ensure we provide the high standard of service our customers expect.
Many thanks,
Artisan Tile Company
An excellent interactive website with a…
An excellent interactive website with a huge range of fancy pattern mostly Spanish tiles. The showroom is well worth the trip to Doncaster. The range beats the mass market which appeals to people looking for something a bit special. The opening hours of the Doncaster location needs more prominence. Phone contact and phone number could be higher profile, they would have many more leads. All in all, 5 stars from me
13 juli 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi,
Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear you enjoyed exploring our range.
It’s wonderful to know our collection stood out and helped offer something a little different.
Thank you again for your recommendation and support.
Many thanks,
Artisan Tile Company
Beautiful tiles
Prompt delivery on the day they said they would deliver. Tiles are now on a new porch floor and look amazing. Received lots of comments on how lovely they look. The grout colour suggested works perfectly. If you are looking for something a little bit different from the usual tile retailers, this is the place to go.
6 juli 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Julia,
Thank you for your wonderful review. We’re delighted to hear your tiles arrived as promised and that they’ve transformed your new porch floor.
It’s especially lovely to know you’ve received so many compliments and that the recommended grout colour was the perfect finishing touch. We’re so pleased you found something a little different within our range, and we really appreciate your recommendation.
Many thanks,
Artisan Tile Company
Such Quality!
I ordered a selection of Cabana styles and they are all absolutely gorgeous. Such beautiful quality! Packaged really well and no breakages. Delivered exactly as/when promised.
9 juli 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi,
Thank you for your wonderful review. We’re delighted to hear you loved the Cabana collection and were so pleased with the quality of the tiles.
It’s also great to know your order arrived exactly as promised, with everything safely packaged and in perfect condition. We really appreciate your kind feedback and hope you enjoy your finished project.
Many thanks,
Artisan Tile Company
Gorgeous tiles
Gorgeous tiles .
Good customer service .
Prompt delivery.
Decent price .
2 juli 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Edith,
Thank you for your lovely review. We’re delighted to hear you were pleased with the tiles, the service you received and the prompt delivery.
It’s also wonderful to know you felt the tiles offered great value. We really appreciate your kind feedback and support.
Many thanks,
Artisan Tile Company
Lovely tiles excellent service
Ordering was simple, excellent information on the website and good delivery. An issue with a cracked tile (not Artisan Tiles fault) was swiftly dealt with and my bathroom installation completed on time, recommended.
17 juni 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Laurence,
Thank you for your wonderful review. We’re delighted to hear you found the ordering process straightforward and the information on our website helpful.
Although it was unfortunate that one tile was damaged in transit, we’re pleased we could resolve it quickly so your bathroom installation stayed on schedule. It’s great to know you’re happy with both the tiles and the service you received.
Thank you again for your recommendation and support.
Many thanks,
Artisan Tile Company
Fantastic customer service ordered…
Fantastic customer service ordered extra tiles and was sent an extra one as they were end of line stock, really helpful lady who sorted out our delivery issues, would definitely recommend this company, the tiles are beautiful x
20 juni 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Clare,
Thank you for your wonderful review. We’re delighted to hear you were pleased with the support you received and that we could help resolve your delivery issue quickly.
We’re also pleased we were able to provide an extra tile from the remaining end-of-line stock to help with your project. We’ll be sure to pass your kind comments on to the team.
Thank you for your recommendation, and we’re so pleased you love the tiles.
Many thanks,
Artisan Tile Company
Lovely tiles...slightly brighter than…
Lovely tiles...slightly brighter than the picture (sage colour) perfect size ...lovely company to deal with 😃
8 juni 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi,
Thank you for your lovely review. We’re delighted to hear you’re happy with the tiles and that the size was just right for your project.
Tile colours can sometimes appear slightly different depending on lighting conditions and screen settings, but it’s wonderful to hear the sage shade worked well for you.
Thank you also for your kind comments about the team. We really appreciate your support.
Many thanks,
Artisan Tile Company
Very efficient and fast service
Very efficient and fast service. Tiles ordered were so well packed, there was no way they were going to come to any harm, which is very reassuring. The tiles themselves are beautiful, fantastic quality and designs. It’s just a case of deciding which one to go for now. Highly recommend.
13 juni 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Geraldine,
Thank you for your wonderful review. We’re delighted to hear you were pleased with the service and that your tiles arrived safely and securely packaged.
It’s also lovely to know you’re impressed with the quality and designs. We’re so pleased the samples have given you plenty of inspiration for your project.
Thank you again for your recommendation and support.
Many thanks,
Artisan Tile Company
Tiles came quickly & really love the…
Tiles came quickly & really love the look, have given a small bland kitchen real character, would definitely recommend
13 juni 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Kim,
Thank you for your lovely review. We’re delighted to hear the tiles arrived quickly and that they’ve helped transform your kitchen by adding so much character to the space.
It’s wonderful to know you’re happy with the finished result, and we really appreciate your recommendation.
Many thanks,
Artisan Tile Company
Love the tiles
Love the tiles! Very quick delivery and great packaging. Thank you
11 juni 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Yvonne,
Thank you for your lovely review. We’re delighted to hear you love the tiles and that your order arrived quickly and well packaged.
We really appreciate your feedback.
Many thanks,
Artisan Tile Company
Exceptional service.…
Excellent communication and the best packing of tiles I've ever seen.
9 juni 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi James,
Thank you for your review. We’re delighted to hear you were pleased with the communication throughout your order and that the tiles arrived so well packaged.
Your comments are greatly appreciated, and it’s wonderful to know the service left such a positive impression.
Many thanks,
Artisan Tile Company
As always a smooth experience with…
As always a smooth experience with Artisan Tile, order came quickly and in perfect condition.
9 juni 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi David,
Thank you for your review. We’re delighted to hear you continue to have a positive experience with Artisan Tile Company and that your order arrived quickly and in perfect condition.
We really appreciate your continued support and look forward to helping with your future projects.
Many thanks,
Artisan Tile Company
Terrible company
Terrible company. Charge extortionate delivery prices even when you have spent alot on an order. Needed 3 extra tiles and I would of had to pay that amount again!!!!! Wouldn't allow me to buy 3 sample tiles either. I had to get family and friends to buy the samples. Joke of a company! Avoid buying from these!
1 juni 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Kelly,
Thank you for your review.
We understand you were unhappy with the delivery charge when trying to order additional tiles.
Tiles are heavy and fragile, so they require specialist courier services rather than standard parcel delivery. Delivery options are calculated at checkout based on the order, postcode, courier availability and the weight of the goods. Where multiple delivery options are available, these are shown at checkout so customers can choose the most suitable option before confirming your order.
Delivery charges are passed on from the courier, and we do not add a markup or make a profit from delivery. In some cases, we also absorb part of the courier cost ourselves to help keep delivery charges as cost effective as possible.
We do not offer free delivery on tile orders, and delivery charges are clearly shown at checkout before an order is placed. We also offer free collection from designated collection points.
We have spoken with our customer service and sales teams, and can see that you contacted us by phone and email. During this correspondence, we explained that delivery costs are set by third-party pallet couriers and that we cannot override these charges.
As a way of trying to help in this specific situation, we also explained that you could arrange your own courier to collect from our serviced warehouse if you felt the delivery charge was not suitable. This is not something we generally encourage, as tiles are heavy and fragile and need to be handled carefully, but it was suggested by the team as an alternative option in an attempt to find a workable solution for you.
We also explained that your original order was for 32 tiles. This was supplied as 3 complete boxes, totalling 36 tiles, so 4 additional tiles were included in your original delivery as a gesture of goodwill to cover additional wastage at no extra cost.
We will always do what we reasonably can to help our customers. Our team works hard to find practical solutions wherever possible, but we cannot override courier charges or bypass clearly stated sample policies.
Samples are offered to help customers view tiles before placing an order, and we offer free delivery on one sample per product at a cost to the business. For this reason, multiple sample orders of the same tile are automatically cancelled and refunded, including orders placed using different names and/or addresses. This is explained in our sample order information.
As your review confirms that additional sample orders were placed by friends and family to try to order more of the same tile for free delivery, these orders also fall outside our sample policy and terms, and have been automatically flagged, cancelled and refunded.
Many thanks,
Artisan Tile Company
It was perfect
It was perfect! Tiles look amazing. It made my utility work top and kitchen more aesthetic and cool.
29 mei 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Nida,
Thank you for your lovely review. We’re delighted to hear you’re so pleased with the finished result and that the tiles have helped bring your utility worktop and kitchen together beautifully.
It’s wonderful to know they’ve had such a positive impact on the space. Thank you again for choosing Artisan Tile Company.
Many thanks,
Artisan Tile Company
Antwoord van Artisan Tile Company
Hi,
Thank you for your review. We’re delighted to hear you were happy with the service you received and that you would choose us again in the future.
We really appreciate your support and look forward to helping with another project soon.
Many thanks,
Artisan Tile Company
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