This wasn't our first order from Artisan Tile Company and same as before we were absolutely thrilled with the tiles and the service provided! They even arrived one day earlier than expected. Thank you... Toon meer
Bedrijf heeft geantwoord
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Beautiful tiles and exactly what we wanted Downside - delivery costs We would've ordered triple what we did as wanted them for a few places but the delivery costs were more than all the tiles to... Toon meer
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I absolutely love artisan tiles . They have a gorgeous huge selection in fact anything you can think of you can get . Prices are brilliant and fast delivery very well packaged . They are very friendl... Toon meer
Bedrijf heeft geantwoord
So pleased, Great tiles we wanted something new in vintage style for are Victorian style fireplace They were well wrapped and posted fast.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Artisan Tile Company, we are dedicated to offering high-quality tiles that transform and enhance spaces. Our passion for design and craftsmanship drives us to provide a diverse selection of tiles, catering to a wide range of tastes and styles. Whether you’re renovating a kitchen, updating a bathroom, or designing a commercial space, our extensive collection ensures you’ll find the perfect tiles to meet your needs. Customer satisfaction is at the heart of everything we do. Our knowledgeable and friendly team is here to assist you every step of the way, from selecting the right tiles to offering expert advice on installation. We believe that every project is unique, and we strive to provide personalized service that reflects your individual vision. Explore the world of tiling with Artisan Tile Company, where innovation meets tradition. Let us help you bring your design ideas to life with tiles that inspire and endure.
Contactgegevens
Doncaster, Verenigd Koninkrijk
- 01302 591365
- sales@artisantilecompany.co.uk
- artisantilecompany.co.uk
4,7
Uitstekend
394 reviews
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Excellent Service and Products
Maroush Green Tiles for Kitchen Floor.
We consulted the team on many things over several months for our project and delighted with our choice of tiles and grouting colour, our builder commented on the quality of tiles also.
Services used:
1. Sample service - quick delivery
2. Moodboard - looked into ideas for complementary borders, grouting colours (they sent a photo of the tile against the 2 grout colours recommended so easy to pick)
3. Sales - advised grouting quantity, confirmed technical information on suitability for project, tile protection, delivery timings
4. Delivery - team managed to organise delivery a day early as builder was ready earlier than expected, very friendly delivery driver Paul.
Positive experience from start to finish, would definitely recommend using the Moodboard service as very helpful.
18 mei 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi,
Thank you for taking the time to leave such a detailed review. We’re delighted to hear you had a positive experience throughout your project.
It’s wonderful to know the different teams were able to support you. We’ll also be sure to pass your kind comments on.
We’re pleased the moodboard service helped bring everything together and made the decision process easier for your project. Thank you again for your recommendation and support.
Many thanks,
Artisan Tile Company
Great tiles
Great tiles, great price, quick delivery. Would definitely recommend.
16 mei 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Brian,
Thank you for your review. We’re so pleased to hear you were happy with the tiles, pricing and quick delivery.
We really appreciate your recommendation and hope to help again with any future projects.
Many thanks,
Artisan Tile Company
I ordered the samples and they arrived…
I ordered the samples and they arrived safe & sound and very quickly. Service was efficient and easy. I then placed an order which was handled with the same efficiency
12 mei 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Jane,
Thank you for your review. We’re delighted to hear both your sample order and full tile order arrived quickly and that the process felt straightforward and efficient throughout.
We really appreciate your support and hope you love the finished result once your project is complete.
Many thanks,
Artisan Tile Company
We were looking for art deco style…
We were looking for art deco style tiles, none off the high street stores had a good selection. We found Artisan Tiles online through a google search. What an amazing choice and varied selection. Easy to use website made it a quick process to order, first the sample and then 5 metres arrived in no time. No breakages! Very pleased with our purchase!
15 mei 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi David,
Thank you for your wonderful review. We’re so pleased you discovered us and were able to find the tiles you were looking for.
It’s great to hear the ordering process was straightforward from sample through to the full order, and that everything arrived quickly and safely. We really appreciate your kind comments about the range and selection as well.
We hope your finished project looks fantastic and thank you again for choosing Artisan Tile Company.
Many thanks,
Artisan Tile Company
Beautiful reproduction Victorian tiles…
Beautiful reproduction Victorian tiles (Maison Brun) which look give an authentic and practical look to our hallway.
18 mei 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Emily,
Thank you for your review. We’re so pleased to hear you’re happy with the Maison Brun tiles and that they’ve brought such an authentic feel to your hallway while still being practical for everyday use.
Many thanks,
Artisan Tile Company
Exceptional service
First time ordering from this company and have to say exceptional service. Tiles arrived quickly and extremely well packaged. It was nice to be able to order the amount that we wanted and not have to buy a whole box. Highly recommend.
12 mei 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Alison,
Thank you for your review. We’re delighted to hear you had such a positive first experience with us and that your order arrived quickly and well packaged.
It’s also great to know the option to order the exact quantity you needed was helpful for your project. We really appreciate your recommendation and hope to help again in the future.
Many thanks,
Artisan Tile Company
Went up to showroom near Doncaster
Went up to showroom near Doncaster, the gentleman was very helpful and friendly, I ordered the tiles online a couple of days later, and the next day they were ready for collection. Can't fault the service at all, would definitely use this company again.
7 mei 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Jane,
Thank you for your lovely review. We’re so pleased to hear you had a positive experience. It’s great to know the collection process was quick and straightforward, and that the service you received left such a good impression.
We really appreciate your support and would be delighted to help again with any future projects.
Many thanks,
Artisan Tile Company
Antwoord van Artisan Tile Company
Hi Mark,
Thank you for your review — we’re really pleased to hear you were happy with the tiles, pricing and delivery service.
We appreciate you taking the time to share your feedback.
Many thanks,
Artisan Tile Company
I ordered twice and both arrived intact…
I ordered twice and both arrived intact and very quickly. Great service and great tiles!
30 april 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Darren,
Thank you for your review — we’re really pleased to hear both orders arrived quickly and in good condition.
It’s great to know you’re happy with the tiles and the service. We appreciate you taking the time to share your feedback.
Many thanks,
Artisan Tile Company
As always prompt delivery and first…
As always prompt delivery and first class product
23 april 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Jackie,
Thank you for your review — we’re really pleased to hear everything arrived promptly and that you’re happy with the tiles.
We truly appreciate your continued support and look forward to helping with your next project.
Many thanks,
Artisan Tile Company
Nice tiles but exorbitant delivery charge
I am a returning customer. I find the tiles are beautiful albeit the colours are not as vibrant as on the website. The biggest problem with this company is that the delivery charges are very high compared to other companies. they should really consider going out to tender with other couriers to be more competitive
21 april 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi,
Thank you for your review and for your continued support — it’s great to hear you’re happy with the tiles overall.
In terms of colour, this can sometimes appear slightly different in person due to lighting and screen settings, which can affect how tones are viewed online.
Regarding delivery, we understand your concerns. As tiles are heavy and fragile, they require specialist handling and pallet transport, and we pass courier costs on directly without adding any extra margin.
We appreciate your feedback and hope you enjoy your tiles.
Many thanks,
Artisan Tile Company
Great tiles
Great tiles, had to wait a while for the stock to be in but used their notify option on the website to say in stock, they honoured a 10% off voucher I received because they weren't in stock at the time. love the tiles
20 april 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Kayleigh,
Thank you for your review — we’re really pleased to hear you’re happy with the tiles.
We appreciate your patience while the stock was coming back in. We’re glad everything came together in the end.
Thank you for taking the time to share your feedback.
Many thanks,
Artisan Tile Company
Wonderful experience all round
Wonderful experience all round
Beautiful choice of tiles
Helpful website
My tiles were incredibly well-wrapped and arrived within the week of first sight!
Very impressed with quality….
22 april 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Pip,
Thank you for your review — we’re really pleased to hear you had such a positive experience.
It’s great to know the website was helpful, the range stood out to you, and that your tiles arrived quickly and well packaged. We’re especially glad you’re impressed with the quality.
We appreciate you taking the time to share your feedback.
Many thanks,
Artisan Tile Company
Antwoord van Artisan Tile Company
Hi Caroline,
Thank you for your review — we’re pleased to hear you’re happy with the tiles.
We understand that delivery costs can feel high. As tiles are heavy and fragile, they require specialist handling and pallet transport, and we pass these courier costs on directly without adding any extra margin.
We appreciate your feedback and hope you enjoy your tiles.
Many thanks,
Artisan Tile Company
Beautiful antique style tiles
Beautiful tiles. I bought the white version but they are more like a pale grey. I think this is actually more natural looking, like a pale stone, so I’m ok with that. Although based on traditional tin tiles, they are made of ceramic
20 april 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi,
Thank you for your review — we’re really pleased to hear you’re happy with the tiles.
It’s great to know the softer, pale grey tone worked well in your space and gave the natural look you were after. Subtle variation in tone can often add to the overall character, especially with more traditional or antique-style designs.
We appreciate you taking the time to share your feedback.
Many thanks,
Artisan Tile Company
Lovely tiles delivered on time.
Lovely tiles delivered on time. Thank you Artisan Tile Company😊!
Linda
16 april 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Linda,
Thank you for your review — we’re pleased to hear you’re happy with the tiles and that your delivery arrived on time.
We hope they look great in your space and appreciate you choosing us.
Many thanks,
Artisan Tile Company
Quality of tiles were good
Quality of tiles were good and I am pleased
with them, delivery was a bit slow
10 april 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi,
Thank you for your review — we’re pleased to hear you’re happy with the quality of the tiles.
We appreciate your feedback regarding the delivery. We always do our best to minimise disruption and keep customers informed, though delays can occasionally happen due to courier or vehicle issues.
Thank you again for your feedback, and we hope you enjoy your tiles.
Many thanks,
Artisan Tile Company
All good picked up with no hassle
All good picked up with no hassle, easy to find
8 april 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Lee,
Thank you for your review. We’re pleased to hear collection was straightforward and easy to find, and that everything went smoothly.
Many thanks,
Artisan Tile Company
Awful company goods never arrived
Awful company. Borderline scam. No emails, texts or updates, no tracking information. Missed delivery. Rescheduled 1 week later before 12pm.....no text, phone call updates nothing. Depot unable to connect with driver. Still no delivery. Told between 2-4pm....no tracking no text no phone call STILL NO delivery. Nobody calls you back.
Avoid at all costs.
26 maart 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Liam,
We’re sorry to read this, and we completely understand how frustrating this experience must have been.
Your order was originally scheduled for delivery on 2nd April via one of our specialist delivery partners. Unfortunately, we weren’t made aware by the courier that the delivery had been missed. When you contacted us that evening, their office had already closed for the day, so we weren’t able to get an immediate update.
This then coincided with the Easter bank holiday period, where the courier was closed, which meant we couldn’t contact them again until they reopened on 7th April. As soon as they were available, we got in touch to rearrange delivery and worked with you to find a suitable date, which was agreed for the 9th based on your availability.
We did request a pre-12pm delivery slot, however the courier did not meet this and delivered later in the afternoon, at 16.38 - 38 minutes after this review was posted. We appreciate this wasn’t what was agreed, and we did stay in contact throughout the day to provide updates as we received them. We also discussed alternative options with you at the time, including a refund, but understand you still wanted to go ahead with receiving the tiles.
We want to be clear that we are not a scam. We work with specialist couriers for tile deliveries due to the weight and fragile nature of the goods, and while we always push for clear communication and reliable service, we are reliant on the information they provide to us. In this case, a combination of a missed delivery, bank holiday closures, and courier delays led to a much longer wait than expected.
That said, we do take this seriously and will be raising this directly with the courier involved. This isn’t the level of service we aim to provide, and we’re sorry for the experience you had.
Many thanks,
Artisan Tile Company
Took ages to get my samples, bad quality
Took ages to get my samples. For “artisan” tiles they are cheap looking and bad quality. They make you pay in full for the return costs.
2 april 2026
Review zonder uitnodiging
Antwoord van Artisan Tile Company
Hi Natalie,
We’re unable to locate a specific order from your review, but if your samples were ordered around the recent bank holiday period, this may have affected delivery times. Sample orders are sent via Royal Mail and local couriers, who can operate on reduced schedules over bank holidays. Our sample orders are delivered between 3 and 5 working days of placing the order.
In terms of the tiles themselves, we appreciate that design and finish can be very subjective. This is exactly why we offer samples with free delivery, so customers can see the tiles in person before committing to a full order.
Regarding returns, customers are responsible for return postage. This is outlined in our returns policy and terms and conditions prior to purchase.
Many thanks,
Artisan Tile Company
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