This review follows on from one written two . We received a replacement pump yesterday, eight days after the bath fault. A fitter arrived mid afternoon and installed it. Hopefully the problem is solve... Toon meer
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From the start everything was smooth. The staff in the office, specifically Rachel, was very helpful and kind. The salesman was friendly and knowledgeable about the products and was not pushy at all.... Toon meer
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From start to finish, we cannot praise the company and officers enough. The initial consultation with the rep' Lauren, was thorough and full of good advice and guidance. The survey by Doug left us... Toon meer
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I could not have been happier with the complete service provided by Assistive Bathing. From Daren, the sales person who gave some very good options for our bathroom. The surveyor, Alan who made sure... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Assistive Bathing, your bathroom specialists for safe, comfortable and easy showering and bathing.
Contactgegevens
Mercury House, Kingswood Road, WR9 0QH, Droitwich, Verenigd Koninkrijk
- 0800 085 5585
- info@assistivebathing.co.uk
- assistivebathing.co.uk
4,7
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1K reviews
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I am very happy with my new shower— excellent work.
I am very happy with my new shower. Moreover I was particularly pleased with the fitter Warren Jones who went over and above what was needed, sorting out other problems for me. He made sure I had the shower that would meet all my needs. The company is lucky to have him. I can’t recommend him more highly.
22 augustus 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that you’re so pleased with your new shower and the service you received.
Warren Jones will be especially proud to read your kind words. Going above and beyond for our customers is something we pride ourselves on, and it’s fantastic to hear that he took the time to not only ensure your new shower met all of your needs, but also helped resolve other issues along the way.
His dedication, professionalism and willingness to help are qualities we value highly, and we completely agree that we’re very fortunate to have him as part of our team.
Thank you again for choosing Assistive Bathing and for taking the time to share your experience. Your recommendation means a great deal to us and to Warren.
Brilliant work
Everything was brilliant from the start. George and Mel went above and beyond to sort out the fitting of my bathroom. They were both friendly, helpful and explained everything. They answered any questions I had. Great job by two fantastic fitters. Thanks
20 augustus 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that everything was brilliant from the very start of your journey with us.
George and Mel will be especially proud to read your kind words. Their dedication to going above and beyond, combined with their friendly and helpful approach, is exactly the level of service we strive to provide. We’re pleased they kept you informed throughout the installation and were able to answer any questions you had along the way.
Thank you again for choosing Assistive Bathing. We truly appreciate your feedback and are thrilled that you’re so happy with your new bathroom. George and Mel will be delighted to know they made such a positive difference.
From start to finish
From start to finish. Craig was helpful n explained everything in a way i could understand. Racheal in the office was really friendly n checked up all through the process. But credit is due to alex the fitter he was amazing. Professional very friendly tolerant of interfering people his work is second to none. Very clean respectfull cant praise him enough to be honest.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a positive experience from start to finish.
Craig will be pleased to know that his guidance and clear explanations helped you feel confident throughout the process, and Rachel will be delighted that her regular check-ins and friendly support made a difference along the way.
Alex will be especially proud to read your kind words. His professionalism, friendly approach, respect for your home and exceptional workmanship are qualities we value highly. It’s fantastic to hear that he kept everything clean and tidy, handled every situation with patience, and delivered a result that exceeded your expectations.
Thank you again for choosing Assistive Bathing. Your feedback means a great deal to the whole team, and we’re thrilled that you’re so happy with your new bathroom.
En suite shower installation
The service from Eddie, Rachel and the installers George and Mel was very efficient and straight forward.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for your kind feedback. We’re delighted to hear that Eddie, Rachel, George and Mel provided such efficient and straightforward service throughout your project.
Our team takes great pride in making the process as smooth and stress-free as possible, so it’s wonderful to know that this was reflected in your experience.
Thank you for choosing Assistive Bathing and for taking the time to share your feedback. We truly appreciate it.
Very experienced fitter and friendly team.
The bathroom refit went smoothly and professionally throughout the process. Suitable suggestions were made by the surveyor, Alan, and by the very professional and personable fitter Warren, who we cannot praise enough for the way he handled problems arising during the refit. Rachel in the office kept constant contact on progress. The finished bathroom will make such a difference to the quality of life of my husband who has Parkinson’s.
Update: comittment- Warren travelled 2.5 hrs each way on the following weekend to fix an issue which took under an hour. Thank you so much Warren. Much appreciated.
Removal of the rubbish was the least well informed, but the removal itself was quick and efficient .
14 augustus 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that your bathroom refit went smoothly and professionally from start to finish.
Alan will be pleased to know that his suggestions helped create the right solution for your needs, and Warren will be especially proud to read your kind words. His professionalism, problem-solving skills and commitment to delivering the very best result are qualities we value highly. We’re particularly pleased to hear that he was able to resolve any challenges that arose during the installation and that his dedication continued even after completion, travelling such a considerable distance to quickly address the follow-up issue. That level of commitment is truly appreciated.
Rachel will also be delighted to know that her regular communication and progress updates helped keep you informed and reassured throughout the project.
Most importantly, we’re thrilled that the finished bathroom will make such a positive difference to your husband’s quality of life. We also appreciate your comments regarding the communication around waste removal and will take this feedback on board as we continually look to improve our service.
Thank you again for choosing Assistive Bathing and for taking the time to share your experience. Your feedback means a great deal to the whole team.
Assistive Bathing is a great company.
Great company to deal with. Spoke a few times with Sharon in the office who looked after everything well. Mark the surveyor came as promised and made a thorough inspection prior to the fitting. Had to wait a few weeks for the job to done but it was worth it. Mark, the fitter, turned up on the day to make a start. After he took out the old bath it looked like a disaster zone. However, when the job was completed it was a transformation. He made a real good job and it looked absolutely brilliant. He explained everything to us and cleared all his mess up. He even put protective carpet down on the stairs, hallway and landing. Something I never expected. So all in all a brilliant job by all and I would certainly recommend Assistive Bathing for your upgrades.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a positive experience with Assistive Bathing from start to finish.
Sharon will be pleased to know that her support and communication throughout the process helped keep everything running smoothly, and Mark will be glad that his thorough survey and preparation gave you confidence before the installation began.
We’re especially pleased to hear your comments about Mark the fitter. Transforming a bathroom can sometimes look challenging in the early stages, but it’s fantastic to know that the finished result exceeded your expectations. His attention to detail, clear communication, respect for your home and the extra care he took in protecting your carpets are all qualities we value highly.
Thank you again for choosing Assistive Bathing and for taking the time to share your experience. Your recommendation means a great deal to the whole team, and we’re thrilled that you’re so pleased with your new bathroom.
Excellent, professional service from start to finish
Excellent, professional service from start to finish. The initial discussion and advice about what would meet my mother's needs (she is 89 with mobility issues) was very helpful and informative. The surveyor was Doug, who gave us a clear understanding of the design and what the job would entail (received an instant plan). Sharon, the lovely lady at the office, contacted us prior to the installation, on the day, and following completion, with updates and to check all was well. The fitter was Jack who worked very hard and consulted with us regarding our particular requirements and preferences, as well as demonstrating and explaining the controls and features. The job was finished ahead of schedule. Very impressed with the standard, and the new walk-in bath should be of great benefit to my mother, offering a safer and more comfortable bathing experience. Would definitely recommend.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful and detailed feedback. We’re delighted to hear that you received excellent, professional service from start to finish and that we were able to help create a safer and more comfortable bathing solution for your mother.
It’s great to know that the initial consultation provided helpful advice tailored to your mother’s needs, and that Doug’s survey and instant design plan gave you a clear understanding of the project from the outset.
Sharon will be especially pleased to hear that her regular updates and check-ins helped keep you informed and reassured throughout the installation. We’re also delighted that Jack’s hard work, attention to detail and willingness to consult with you on your preferences made such a positive impression. His commitment to ensuring everything was explained clearly and completed to a high standard is something we pride ourselves on.
Most importantly, we’re thrilled that your mother now has a walk-in bath that will provide a safer, more comfortable bathing experience. Thank you for your kind recommendation and for choosing Assistive Bathing. Your feedback means a great deal to the whole team.
Assistive Bathing Five Star
We needed a new shower and I thought an assisted shower would be great for my husband who had two strokes last year. I searched online and selected three companies, assistive Bathing were by far the best. Billy visited us first and brought samples with him, which really helped us choose Assistive Bathing. Alan the surveyor came three weeks later. He did a really good job and explained everything that would happen next to us. We got a call from the office to say the fitting would be carried out at the end of September beginning of October as they were so busy, unless we were available in five days time! We snapped that up. Steve the fitter turned up on the first day and worked really hard. He was very friendly and chatty, which my husband loved! Salome in the office kept in touch during the visit to make sure things were going okay. Steve came back on the second day and completed the installation! He gave us a demonstration and suggested we leave using the shower for one day. I used it two days later and my husband the following day. He used the fold down seat and we found it very useful. Sharon telephoned us from the office to make sure we were happy with everything, which we are and can thoroughly recommend Assistive Bathing.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful and detailed feedback. We’re delighted to hear that choosing Assistive Bathing has made such a positive difference for both you and your husband.
It’s great to know that Billy’s initial visit and the product samples helped you make an informed decision, and that Alan’s survey gave you a clear understanding of what to expect next. We’re also pleased we were able to bring your installation forward sooner than expected.
Steve will be especially proud to read your kind words. His hard work, friendly manner and clear explanations are qualities we value highly, and it’s wonderful to hear that he helped make the installation process so smooth and enjoyable.
We’re also delighted that Salome and Sharon kept you well informed and supported throughout the project. Regular communication is something we pride ourselves on, and it’s great to know you felt looked after every step of the way.
Most importantly, we’re thrilled to hear that your husband is already benefiting from the new shower and fold-down seat. Knowing that we’ve helped create a safer and more accessible bathing space for him is exactly why we do what we do.
Thank you again for choosing Assistive Bathing and for your wholehearted recommendation. Your feedback means a great deal to the entire team. 💙
Assistive Bathing & WWW
Assistive Bathing, for my life changing total bathroom refurb my family and I wish to express our gratitude in what has been achieved in price and time, a very professional experience from start to finish , regular check insand points of contact all explained,but the diamond in the company is WWW ,( Welsh wizard Warren ) what an exceptional tradesman he is in every aspect of the job, he is like a machine, feed him tea milk 1/2 sugar he just does not stop, he brought relaxation to what was a big undertaking and I carnt thank him enough, I wish him and the company all the best for the future, THANK YOU.
9 augustus 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful and heartfelt feedback. We’re absolutely delighted to hear that your bathroom transformation has been such a life-changing experience for both you and your family.
It’s fantastic to know that the project was completed professionally, on time and within budget, and that the regular communication and support throughout the journey helped make everything clear and reassuring.
We especially loved reading your comments about Warren, the "Welsh Wizard"! He will be absolutely thrilled by your praise. His dedication, craftsmanship, attention to detail and ability to put customers at ease are qualities we’re incredibly proud of. We had to smile at your description of keeping him fuelled with tea, milk and half a sugar while he worked tirelessly to deliver such an outstanding result!
Thank you for recognising the effort Warren and the wider team put into making what can be a daunting project feel manageable and stress-free. Knowing that we’ve helped create a bathroom that will make a real difference to your daily life is the greatest compliment we could receive.
Thank you again for choosing Assistive Bathing. We truly appreciate your kind words and wish you many years of comfort, safety and enjoyment in your beautiful new bathroom.
What a wonderful experience from start…
What a wonderful experience from start to completion. Surveyors measured and explained everything that would happen on the start date it was done with military action. Young Alex who looked after me was friendly courteous and explained everything. He worked so hard all day he even hoovered in the bathroom. I will recommend his service to all. Thank you. Can't wait to step in my bath and relax
4 augustus 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that your experience was so positive from the initial survey right through to completion.
It’s great to know that everything was clearly explained from the outset and that the installation went smoothly and efficiently. Alex will be especially pleased to read your kind words. His friendly, courteous approach, hard work and attention to detail, right down to keeping everything clean and tidy, are qualities we value highly.
We’re thrilled that you’re so pleased with the service and that you would recommend us to others. Thank you again for choosing Assistive Bathing. We hope you enjoy many relaxing baths in your beautiful new bathroom! 🛁😊
Every my new walk in show…
Every thing was done to the the timetable that was set out. The fitter work very hard and done a very good job of the walk in shower
1 juli 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your kind feedback. We’re delighted to hear that everything was completed according to the agreed timetable and that the installation went smoothly.
It’s wonderful to know that your fitter worked so hard and delivered such a high standard of workmanship on your new walk-in shower. We take great pride in both the quality of our installations and the dedication of our team.
Thank you again for choosing Assistive Bathing and for taking the time to share your experience. We hope you enjoy your new shower for many years to come.
Assisted bathing
Staff were extremely helpful and informative warren jones who transformed the bathroom was exceptional respected property and polite did a excellent job and kept us informed throughout the process assisted bathing has transformed our lives and the quality of goods was excellent
21 juli 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that you found our team extremely helpful and informative throughout the process.
Warren Jones will be especially proud to read your kind words. His professionalism, respect for your home, attention to detail and commitment to keeping you informed every step of the way are qualities we value highly. It’s fantastic to know that his workmanship and dedication helped transform your bathroom into a space that has made such a positive difference to your lives.
We’re also thrilled to hear that you’re so pleased with the quality of the products and the finished result. Thank you again for choosing Assistive Bathing and for taking the time to share your experience. Your recommendation and feedback mean a great deal to the whole team.
Great result Jack
After the first visit, I was looking forward to the installation of the bath & shower which started on Mon 20th July. It is now all finished and Jack the installer was amazing from start to finish. He listened to what I needed, and considered all aspects of the job, was very aware of everything. His workmanship is excellent & everything was done to the highest standard. He went above and beyond.
23 juli 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that your excitement after the initial visit was matched by the finished result.
Jack will be absolutely thrilled to read your kind words. Taking the time to listen to your needs, carefully consider every aspect of the installation and deliver the highest standard of workmanship is exactly what we strive for. It’s fantastic to know that his attention to detail and commitment to going above and beyond made such a positive difference to your experience.
Thank you again for choosing Assistive Bathing. We’re so pleased that you’re happy with your new bath and shower, and we truly appreciate you taking the time to share your experience.
Everything was explained and followed…
Everything was explained and followed up at each step.installation was straightforward clean and tidy. All the rubbish was collected after the installation within a couple of days and support at each stage. Overall I now have a fabulous bathroom.
13 juli 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that everything was clearly explained and that you felt supported throughout every stage of the process.
It’s great to know that the installation was straightforward, clean and tidy, and that the removal of the waste materials was handled promptly afterwards. Providing a smooth, hassle-free experience from start to finish is exactly what we aim for.
Most importantly, we’re thrilled to hear that you now have a fabulous bathroom that you can enjoy. Thank you for choosing Assistive Bathing and for taking the time to share your experience. Your feedback means a great deal to us.
Bathroom worries washed away !
Having a new bathroom installed is daunting to say the least, however everyone at Assistive Bathing was so helpful and the job was completed within 5 days.
Our thanks go out to Sandra in the Admin team, Craig who helped us whilst doing the survey so everything was suitable and ordered and the electrician who worked out the wiring nightmare in our house ! Our heartfelt thanks goes to Corey whose hard work on his own during the installation, (especially in the hot weather) deserves a special mention.
Those mentioned all helped to ensure that this job was completed quickly. End result - we love our new bathroom !
10 juli 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful feedback. We completely understand that having a new bathroom installed can feel daunting, so we’re delighted to hear that our team helped make the process smooth and stress-free for you.
Sandra, Craig and our electrician will be pleased to know their support, expertise and problem-solving skills made a positive difference. We’re especially delighted to hear your kind words about Corey. Completing an installation single-handedly, particularly during such hot weather, takes real dedication, and Corey will be very proud to know his hard work helped create a bathroom you love.
Thank you again for choosing Assistive Bathing. We’re thrilled that the project was completed quickly and successfully, and most importantly, that you love your new bathroom. Your feedback means a great deal to the entire team.
Alan Wynne
Alex was awesome he knew exactly what he was doing and hardly stopped until all the work was completed to a very high standard. I would recommend them to anyone who requires bathroom work to be carried out.
17 juli 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful feedback and recommendation. We’re delighted to hear that you’re so pleased with the completed bathroom.
Alex will be especially proud to read your kind words. His skill, dedication and commitment to delivering a high-quality finish are qualities we value greatly, and it’s fantastic to know that his hard work and attention to detail made such a positive impression.
Thank you again for choosing Assistive Bathing. We truly appreciate you taking the time to share your experience and are thrilled that you would recommend us to others.
Delighted with our new walk-in bath and shower and Warren's top-standard work
Graham & Yolande Breeze
First class service from original enquiry to completion by superb fitter Warren Jones. Staff kept in regular contact throughout the process and were always helpful and polite. Our fitter Warren was prompt, polite and a first class fitter. Nothing was too much trouble for Warren and everything was done to ensure we, as the customers were happy through each stage of the fitting of our walk-in bath and shower. We Would highly recommend Assistive Bathing and "Warren The Welsh Wizard" in particular. The whole project has been completed using top standard products.
16 juli 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much, Graham and Yolande, for your wonderful feedback. We’re absolutely delighted to hear that you’re so pleased with your new walk-in bath and shower.
It’s fantastic to know that you received first-class service from your initial enquiry right through to completion. Our team will be delighted to hear that their regular communication and support made a positive difference throughout the project.
Warren will be especially proud to read your kind words. His professionalism, attention to detail and commitment to customer satisfaction are qualities we value highly, and we love the title of “Warren the Welsh Wizard”! It’s great to hear that nothing was too much trouble and that he kept you informed and happy at every stage of the installation.
Thank you for your recommendation and for placing your trust in Assistive Bathing. We’re thrilled that you’re enjoying your new bathroom and appreciate you taking the time to share your experience.
Scott provided an excellent service
Scott provided an excellent service, and was caring and compassionate in his approach.
16 juli 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for your kind feedback. We’re delighted to hear that Scott provided such an excellent service and that his caring and compassionate approach made a positive difference to your experience.
Taking the time to understand our customers’ needs and provide supportive, personal advice is something we pride ourselves on, and Scott will be very pleased to read your comments.
Thank you for choosing Assistive Bathing and for taking the time to share your experience.
Warren the 'Welsh Wizard'
Warren the 'Welsh Wizard' - amazing!
Unfortunately, the day before install was due to start, my husband was admitted to hospital and very unwell. Warren ensured that any issues he came across were explained to me and dealt with quickly, without any fuss and he worked to find a solution for everything. Nothing was too much trouble for Warren and this really helped me at a very distressing time, nevermind the upheaval of having a new bathroom fitted.
Wonderful sense of humour and some amazing stories of how tea with milk and half a sugar can help with certain 'thirsty work' jobs! A true asset to Assistive Bathing - when things go wrong, Warren the 'Welsh Wizard' is able to sort! Warren's standard of work is second to none - the joinery and finishes were amazing. Thanks Warren - you are a star!
5 juli 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that, despite such difficult circumstances, Warren was able to make the installation process as smooth and stress-free as possible for you.
We’re very sorry to hear about your husband’s illness and hospital admission, and it means a great deal to know that Warren’s communication, problem-solving and reassuring approach helped support you during such a challenging time. His commitment to finding solutions, keeping you informed and ensuring everything was completed to the highest standard is exactly what we strive for.
We also loved reading about his sense of humour and the legendary "tea with milk and half a sugar" stories! Warren will be absolutely thrilled by your kind words and his new title of "The Welsh Wizard" certainly seems well deserved.
Thank you again for taking the time to share your experience. We’re delighted that you’re so pleased with the finished bathroom and will be sure to pass your thanks on to Warren. He truly is a credit to Assistive Bathing. ⭐
Not to give false offers
All the staff are polite, but too many middle men. Paying up front on a premium price 50% initially and the rest on delivery does not sit well, there is no guarantee of the work being done, you have to take their word. £12500 on a very small bathroom 1730x1875, a shower with hand rail and seat, wash basin unit, toilet, extractor, panel walling and flooring. Nor do you get a complete breakdown, which you should.
The advertising is misleading and probably against trading standards, eg 20% sale discount, when there is none on the goods/installation.
The 20% discount applied is for the vat for a qualifying disability and therefore no sale.
Prior to my installation the bath, electric shower, hand wash basin plus pedastal and tiles were all removed, also some pipework, which needed sorting out as a mix of lead, copper and plastic. This was advised by email but not acknowledged. Something on the list the installers didn't have to do. It's sad it did not include painting the door or door frame as it doesn't look finished. The shower leaked the 1st time it was used, has now been done. Therefore cannot justify more stars.
29 juni 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Good Morning,
Thank you for your review, we are sorry to hear of the issue experienced, however, this is not a reflection of how our pricing works, we have tried to contact you a number of times to be able to explain how the structure is set up and would ask that you reach out to our customer service department for clarification and a copy of your sales agreement, this clearly defines the pricing and breakdown. We hope this helps and look forward to hearing from you.
Thank you
Customer Services
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