This review follows on from one written two . We received a replacement pump yesterday, eight days after the bath fault. A fitter arrived mid afternoon and installed it. Hopefully the problem is solve... Toon meer
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From the start everything was smooth. The staff in the office, specifically Rachel, was very helpful and kind. The salesman was friendly and knowledgeable about the products and was not pushy at all.... Toon meer
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From start to finish, we cannot praise the company and officers enough. The initial consultation with the rep' Lauren, was thorough and full of good advice and guidance. The survey by Doug left us... Toon meer
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I could not have been happier with the complete service provided by Assistive Bathing. From Daren, the sales person who gave some very good options for our bathroom. The surveyor, Alan who made sure... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Assistive Bathing, your bathroom specialists for safe, comfortable and easy showering and bathing.
Contactgegevens
Mercury House, Kingswood Road, WR9 0QH, Droitwich, Verenigd Koninkrijk
- 0800 085 5585
- info@assistivebathing.co.uk
- assistivebathing.co.uk
4,7
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1K reviews
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My elderly mother had a new bathroom…
My elderly mother had a new bathroom installed. All the team gave brilliant service from sales, surveyor Doug, fitter Fraser, and Sharon at the main office for direct contact/support.
Fraser would go the extra mile to make the bathroom fit be suitable to my mother's needs and Sharon would always call us regularly to make sure we were all happy as the installation was progressing.
A really personal feel to the approach that all the team made, would definitely recommend the company to friends/family. Thank you All.
1 juni 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful and detailed feedback. We’re delighted to hear that your mother’s new bathroom has been such a positive experience and that the whole team provided such brilliant service.
Doug and Fraser will be especially pleased to read your kind words, it’s great to know Fraser went the extra mile to ensure everything was perfectly suited to your mother’s needs. We’re also glad that Sharon’s regular contact provided reassurance and support throughout the installation.
Creating a personal, caring experience is very important to us, so it’s lovely to hear that this came through. Thank you for your recommendation and for choosing Assistive Bathing — it truly means a great deal to us.
Excellent ,clear
Darren gave an Excellent ,clear, concise presentation two bathrooms fabulous fun as well looking forward to the journey
16 juni 2026
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Antwoord van Assistive Bathing
Thank you for your wonderful feedback. We’re delighted to hear that Darren delivered such a clear, informative and enjoyable presentation , it’s great to know you found it both helpful and fun!
We’re excited that you’re looking forward to the journey ahead, and we’ll be here to support you every step of the way. Thank you for choosing Assistive Bathing.
Complete Renovation
I have recently had them renovated my bathroom, and now I have used it for a few weeks, feel it is the right time to submit my opinion. From Sharon keeping in touch during installation, the surveyor Doug, and the installer John who had to compete with the very hot weather, my welfare and house was treated with respect.
21 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your thoughtful feedback. We’re delighted to hear that after using your new bathroom for a few weeks, you’re pleased with the result.
Sharon will be glad to know her regular contact helped keep everything running smoothly, while Doug and John will be especially proud to hear that their work — particularly in challenging conditions like the hot weather — was carried out with care and respect for both you and your home.
Thank you again for choosing Assistive Bathing and for taking the time to share your experience. It truly means a great deal to us
Awful experience
A whopping £15,000. My elderly parents are left with a shower that doesn’t drain, resulting in water overlapping, and a toilet that doesn’t flush properly, leaving a bowl full of soggy tissue paper. We are also missing the medicine cabinet and toilet roll holder! Several fitters have been out to inspect. An attempted fix for the shower was to glue a trim round the edge to stop the overlap. An adjustment to the toilet flush resulted in a flooded bathroom at 2am. One fitter told them they are using the ‘wrong’ toilet paper!! Numerous further complaints about the toilet and shower have resulted in visits from various fitters, surveyors etc. who all promise to ‘feed back’ to the office and get it resolved. That’s where the communications stops! They DO NOT get back to you. Parents are devastated at the money spent and I am about to escalate this complaint and see that there is some resolution. I will seek advice and do what I have to do to get my parents the goods and service they paid for.
1 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Hello,
Thank you for your review, we are sorry to hear that you parents have experienced issues. We would ask that you respond to the request of supplying further information so we can fully investigate the issues experienced and allow us the opportunity to put this right for your parents.
Kind Regards
Customer Services
Darren visited this afternoon to give…a quotation for my shower
Darren visited this afternoon to give me a quotation to future proof my shower enclosure. He was very personable and extremely knowledgeable about the various products. Unfortunately the cost was far more than I anticipated although I understand why! At the moment I’m processing my options.
15 juni 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for your kind feedback. We’re delighted to hear that Darren made such a positive impression with his personable approach and detailed product knowledge, and that he took the time to explain the options available to help future‑proof your shower.
We completely understand that cost is an important factor, and we appreciate your openness. If you decide to explore your options further, we’d be more than happy to help in any way we can.
Thank you for considering Assistive Bathing and for taking the time to share your experience.
Fantastic company and service
From booking online, to the site visit, went through everything with samples and options available.
Then the surveyor Alan, did a great job going through all the options again and coming with other suggestions for safety, it was very relaxed and caring.
Tim the fitter was brilliant, explained everything he was doing, what actually worked and what was needed and not needed, again very caring in the environment, friendly, chatty, and throughout the whole process was Rachel ringing to check we were satisfied with all the work going on, and checking there were no issues.
Fantastic service, superb team, would highly recommend.
8 juni 2026
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Antwoord van Assistive Bathing
Thank you so much for your fantastic feedback and recommendation. We’re delighted to hear that everything went smoothly from your initial booking right through to completion.
It’s great to know that the initial visit and product guidance helped you explore the options clearly, and that Alan provided further reassurance with his thoughtful suggestions around safety.
Tim will be especially pleased to read your kind words , his clear communication, practical advice and caring approach really do make a difference. We’re also glad that Rachel’s regular check‑ins helped keep everything running smoothly and gave you peace of mind throughout the process.
Thank you again for choosing Assistive Bathing , your feedback means a great deal to our whole team.
Had our new shower fitted yesterdays. Jack was the fitter and he did a brilliant job.
Had our new shower fitted yesterday. Jack the installer did a fantastic job. Had My first shower this morning absolutely brilliant and so easy to use and control. Would always recommend Assisting
9 juni 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that Jack did a fantastic job with your new shower installation and that you’ve already enjoyed your first shower — it’s great to know it’s so easy to use and control.
Your recommendation means a great deal to us. Thank you for choosing Assistive Bathing!
Definitely gave me the bathroom I…
Definitely gave me the bathroom I really wanted. The surveyor Eddie put me at ease and was extremely knowledgeable. The fitter, Mark was excellent, kept us informed all through the work and asked us what we wanted and where, even though he had the plans
3 juni 2026
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Antwoord van Assistive Bathing
Thank you so much for your lovely feedback. We’re delighted to hear that we were able to give you the bathroom you really wanted.
Eddie will be pleased to know that his knowledge and approach helped put you at ease, and Mark will be especially proud to read your kind words. Keeping you informed throughout and making sure everything was exactly how you wanted it, even beyond the plans, is exactly the level of care we aim to provide.
Thank you again for choosing Assistive Bathing, we really appreciate you taking the time to share your experience.
The whole experience was seamless from…
The whole experience was seamless from the surveyor Eddie to the fitter Samir and his partner, who were vey efficient and kept us informed about any changes that were needed. All co-ordinated by Sharon in the office. Wouldn't hesitate to recommend them.
1 juni 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your kind feedback and recommendation. We’re delighted to hear that your experience was seamless from start to finish.
Eddie will be pleased to know his survey met your expectations, and Samir and his partner will be proud to hear their efficiency, communication and workmanship made such a positive impression. We’re also glad Sharon’s coordination from the office helped keep everything running smoothly.
Thank you again for choosing Assistive Bathing — your feedback truly means a great deal to us.
Darren from assitive bathing
The product specialist who visited today( Darren ) had great product knowledge was extremely polite and easy to deal with.
4 juni 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for your kind feedback. We’re delighted to hear that Darren made such a positive impression with his product knowledge, professionalism and easy‑going approach. It’s great to know he provided a clear and comfortable experience for you.
Thank you for taking the time to share your experience with Assistive Bathing.
New shower unit installed today by…Warren Jones
New shower unit installed yesterday and today by Warren Jones. Excellent standard of fitting and finish and we're very pleased with the finished installation.
4 juni 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you very much for your kind feedback. We’re delighted to hear that Warren delivered such a high standard of workmanship and finish, and that you’re so pleased with your new shower installation.
Warren will be especially proud to read your comments. Thank you again for choosing Assistive Bathing — we really appreciate you taking the time to share your experience.
Bath installation done by Warren
Woukd like to thank Warren for the service he provided. Very efficient and polite and made sure any mess was cleaned away. Looking forward to trying my new bath.
1 juni 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you very much for your kind feedback. We’re delighted to hear that Warren provided such efficient and polite service, and that he took care to keep everything clean and tidy throughout. He’ll be really pleased to read your comments.
We hope you thoroughly enjoy your new bath — thank you for choosing Assistive Bathing!
No more bathroom struggles
From the first contact with the customer service team to arrange a visit right trough the instillation of the bathroom, we received a quality service . Sharon from customer service kept in touch throughout checking at each stage we were happy. Andrew the sales rep making sure I was able to have what I wanted in my bathroom and Steve the surveyor taking time to explain what was possible, everyone put us first.
When it can to the fitting what can I say about Alex, a person who took pride in the work he did, arrived on time and worked throughout the day keeping us informed and up to date at each stage of fitting. Each evening he left the hall and landing clean and tidy.
I would no hesitation in recommending Assistive Bathing to anyone who has a disability or anyone caring for a disabled family member. For us this has been a very positive experience.
3 juni 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your detailed and thoughtful feedback. We’re delighted to hear that you received a high level of service from your very first contact through to the completion of your bathroom installation.
Sharon will be pleased to know her regular check-ins helped keep you reassured throughout the process, while Andrew and Steve will be proud that they were able to guide you clearly and ensure your requirements were fully understood and achieved.
Alex will be especially delighted to read your kind words. His pride in his work, punctuality, clear communication and respect for your home are qualities we value highly, and it’s wonderful to know they made such a positive difference to your experience.
Thank you for your recommendation and for trusting Assistive Bathing with such an important project. We’re so pleased it’s been a positive experience for you.
Fantastic Bathroom
From the first meeting to the bathroom being finished the staff at Assisted Bathing was very good and helpful. Sharon who is a lovely lady phoned me regularly to make sure everything was going well. George the fitter was great. He worked hard and was very efficient and tidy. Eddie the surveyor was very helpful and friendly too. My mum is very happy with her bathroom and is enjoying it very much. Would highly recommend.
18 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your kind feedback and recommendation. We’re delighted to hear that you found our team helpful and supportive throughout the entire process, from the initial meeting through to the finished bathroom.
Sharon will be pleased to know her regular calls helped keep everything on track, and both Eddie and George will be proud of your lovely comments — especially George for his hard work, efficiency and tidy approach.
Most importantly, we’re so pleased to hear that your mum is happy and enjoying her new bathroom. Thank you again for choosing Assistive Bathing — your feedback means a great deal to us.
Good service from start to finish
Rebecca, our Designer was excellent. She knew her stuff! We did not feel forced into making a choice we would not be happy with but she certainly had an eye for what would best suit. Our Surveyor, Eddie cleared up all concerns we had about working round the awkward position of our window and other more minor matters. The Installer, Darren, was extremely hard working and cheerful and was able to give advice on the best position for items such as grab rails. Rachel kept in regular contact throughout the installation to make sure everything was to our satisfaction and we also had an after installation visit from Steve to make sure everything was OK.
2 juni 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful and detailed feedback. We’re delighted to hear that you had such a positive experience from start to finish.
Rebecca will be thrilled to know that her expertise and eye for design helped you feel confident in your choices, without ever feeling pressured. It’s also great to hear that Eddie was able to address your concerns and provide practical solutions, even with the challenges of the room layout.
Darren will be especially pleased to read your kind words — his hard work, cheerful approach and helpful advice on positioning features like grab rails are all qualities we’re very proud of. We’re also glad that Rachel’s regular contact kept things running smoothly throughout the installation, and that Steve’s follow-up visit ensured everything was just right.
Thank you again for choosing Assistive Bathing. Your feedback truly means a great deal to the whole team.
The overall experience was very…
The overall experience was very satisfying from initial consultation. Steve the fitter was clean and very experienced shared is knowledge and made the whole process very easy. I was surprised to see it was just him as it looked like a lot of work for one person but he cracked on and finished ahead of schedule. Overall it was a very positive experience we now have confidence that my mum can enjoy her life in a safe bathing area.
29 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your kind and thoughtful feedback. We’re delighted to hear that your experience was so satisfying from the initial consultation through to completion.
Steve will be especially pleased to know his experience, knowledge and tidy approach made the process feel easy and reassuring for you. Taking on such a large project alone and finishing ahead of schedule is a great achievement, and we’re glad it made a positive impression.
Most importantly, it’s wonderful to hear that your mum now has a safe bathing area and can enjoy greater confidence and comfort. Thank you for choosing Assistive Bathing — your feedback truly means a great deal to us.
Couldn’t have been better
The company as a whole is very courteous, friendly and considerate - I had great service and communication from start to finish. Eddie the surveyor was amazing and Jack who installed our shower was totally brilliant and really nice man. Would recommend the company in a heartbeat.
26 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that you found the whole experience courteous, friendly and considerate, with great service and communication throughout.
Eddie will be especially pleased to know you found his support amazing, and Jack will be proud to hear how highly you rate his workmanship and manner.
Thank you for your kind recommendation — it truly means a great deal to us all at Assistive Bathing.
Great service, thanks Rebekah
Lovely lady, Rebekah, came to design and quote. She was very friendly and helpful, giving tips on important things to consider, and no pressure selling which was refreshing. She explained about the quality of the products and the installation process. Very impressed and I hope to be ordering soon.
1 juni 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for your lovely feedback. We’re delighted to hear that Rebekah made such a positive impression with her friendly and helpful approach, and that you appreciated the clear guidance and lack of pressure. It’s great to know she was able to explain the products and installation process in a way that left you feeling confident.
We look forward to hopefully working with you soon — thank you for considering Assistive Bathing.
When the experience is great because of the people!
Although we had a really positive experience from the first call from assisted bathing. The difference that made the experience just as good as it was, was the person who did the install.
Warren was so good. He was professional, quick, explained everything really well (so even my mum understood it). The standard of his work was exemplary. He went over and above to make sure that we had the best experience we could.
We had calls throughout the install from the office checking all was OK, which gave piece of mind.
Was it the cheapest option we could have gone for. Definitely not. But are we really happy with the finished product, absolutely 💯
18 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your detailed and honest feedback. We’re delighted to hear that you had such a positive experience from your very first call through to the completion of the installation.
Warren will be especially proud to read your kind words — his professionalism, efficiency and commitment to explaining everything clearly, as well as going the extra mile to ensure the best possible outcome, are exactly what we strive for. It’s wonderful to know his work made such a difference to your overall experience.
We’re also pleased that our regular check-ins from the office gave you peace of mind throughout the process.
We truly appreciate your recognition that while we may not always be the cheapest option, the quality of both the product and the service has left you happy — that means a great deal to us.
Thank you again for choosing Assistive Bathing — we’re so pleased you’re 100% happy with the finished result 😊
Understanding and caring
Rob and Darren were brilliant. I booked this visit to make my mum safe in the bathroom. They understood all the issues and made it a light hearted, funny meeting. Went through all the options and safety features available. Would definitely recommend
29 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your kind feedback and recommendation. We’re delighted to hear that Rob and Darren made such a positive impression, taking the time to understand your mum’s needs while keeping the visit light‑hearted and reassuring. It’s great to know they clearly explained the options and safety features to help you feel confident moving forward.
Thank you for choosing Assistive Bathing — your comments truly mean a great deal to us.
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