This review follows on from one written two days ago . We received a replacement pump yesterday, eight days after the bath fault. A fitter arrived mid afternoon and installed it. Hopefully the problem... Toon meer
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I found the staff at head office very helpful, namely Sharon and Jacquie. I have nothing but high praise for the fitter Ian (Smith). He did a very professional job, was very polite and a clean and t... Toon meer
From the start everything was smooth. The staff in the office, specifically Rachel, was very helpful and kind. The salesman was friendly and knowledgeable about the products and was not pushy at all.... Toon meer
Bedrijf heeft geantwoord
From start to finish, we cannot praise the company and officers enough. The initial consultation with the rep' Lauren, was thorough and full of good advice and guidance. The survey by Doug left us... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Assistive Bathing, your bathroom specialists for safe, comfortable and easy showering and bathing.
Contactgegevens
Mercury House, Kingswood Road, WR9 0QH, Droitwich, Verenigd Koninkrijk
- 0800 085 5585
- info@assistivebathing.co.uk
- assistivebathing.co.uk
4,7
Uitstekend
1K reviews
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Understanding and caring
Rob and Darren were brilliant. I booked this visit to make my mum safe in the bathroom. They understood all the issues and made it a light hearted, funny meeting. Went through all the options and safety features available. Would definitely recommend
29 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your kind feedback and recommendation. We’re delighted to hear that Rob and Darren made such a positive impression, taking the time to understand your mum’s needs while keeping the visit light‑hearted and reassuring. It’s great to know they clearly explained the options and safety features to help you feel confident moving forward.
Thank you for choosing Assistive Bathing — your comments truly mean a great deal to us.
Brilliant Service and fabulous bathroom.
From the first visit by Alan,and his follow up ones. We have been looked after. Catalin the fitter was excellent he warned us if he needed to make a noise or turn off the water. He always left us with a toilet at night , and the finished bathroom is wonderful just as we pictured it. Rachel in the office rang regularly to check we were happy.
It was the little things like the delivery arriving at 6.30am but not knocking the door until 8.00am. Collection of scrap was similar ,just taking it away. Catalin making sure that everything was the right height etc.and I felt I would be safe.
I had not been able to shower for weeks due to accident and this morning was so lovely, the best shower ever.
I can thoroughly recommend this company.
29 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful and detailed feedback. We’re delighted to hear that you felt well looked after from Alan’s initial visits right through to the completion of your bathroom.
Catalin will be especially proud to read your kind words — his care in keeping you informed, minimising disruption, and ensuring everything was safe and positioned just right truly reflects the standard we aim to deliver. We’re also pleased that Rachel’s regular calls helped keep you reassured throughout the process.
It’s lovely to hear that even the smaller details, like the considerate handling of deliveries and waste removal, made such a positive difference to your experience.
Most importantly, we’re so pleased you were able to enjoy your first shower after your accident — hearing that it was “the best shower ever” really means a great deal to us.
Thank you again for your recommendation and for choosing Assistive Bathing.
Good British company
We had a representative visit from Ross for a quotation for a bath installation for our elderly father. He arrived on time and introduced himself with a pleasant manner and presented ID.
He made a thorough check of our requirements. ran through the various options and presented samples.
It was a very pleasant experience, allowing us to now make a decision on how to proceed.
We would have no issue with recommending a visit from this company .
28 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you very much for your kind and detailed feedback. We’re delighted to hear that Ross made such a positive impression, arriving on time, presenting himself professionally, and taking the time to fully understand your requirements.
It’s great to know that he clearly explained the available options and provided samples to help you make an informed decision, all in a relaxed and pleasant manner.
Thank you also for your recommendation — it truly means a great deal to us. We’re pleased you had a positive experience and hope to assist you further when you’re ready to proceed.
From 1st phone call appointment for…
From 1st phone call appointment for first survey took couple days. Representative took measurements and noted all fixtures + fittings, then arranged for CAD drawing to be done after we agreed on shower required. He showed me samples of equipment. Very impressed with quality of these. From acceptance then had technical survey done where final decisions made re layout. Shortly afterwards had installation date given together with name of installer. Installer very professional and helpful, explained things as he went along so that I was fully informed every step of the way. Very pleased with installation and clearance of rubbish from house. Then had tel call to let me know when rubbish was to be collected. All staff I spoke to were friendly and efficient also knowledgeable. All in all it took less than a month to complete procedure. I’m very pleased with finished product.
26 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you very much for your detailed and positive feedback. We’re delighted to hear that everything progressed smoothly from your initial enquiry through to completion, and that the process was completed efficiently in such a short timeframe.
It’s great to know that the initial survey, product guidance and CAD design helped you feel confident in your choices, and that the technical survey ensured everything was finalised just as you wanted. We’re also pleased that your installer kept you fully informed throughout and delivered a professional finish, along with a thorough clean‑up and waste removal service.
Your kind words about our friendly and knowledgeable team are truly appreciated. We’re so pleased you’re happy with the finished result — thank you again for choosing Assistive Bathing.
Excellent Visit By Mr Hughes from Assistive Bathing
I was visited today by Russel Hughes from Assistive Bathing he was friendly and put me at ease explaining everything to do with my bathroom. I chose this company as they deal with disabled customers. He was very professional, he discussed different options in a manner not pushing me into buying anything just explaining what I could buy, the colour, style etc to suit my needs. I hope this company appreciate Mr Hughes as he is a credit to them with his caring manner and polite demeanour.
27 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful and thoughtful feedback. We’re delighted to hear that Russell made you feel at ease and took the time to explain everything clearly, especially when discussing options tailored to your individual needs.
It’s great to know that his caring, professional and no‑pressure approach gave you confidence in exploring the right solution for your bathroom. Russell will be extremely proud to read your kind words — we fully agree he is a real credit to our team.
Thank you again for choosing Assistive Bathing and for taking the time to share your experience — it truly means a great deal to us.
Walk in shower
Walk in shower is a quality product. Our thanks to the team from Assistive Bathing, from Sharon at HQ for her prompt actions to Steve for his explanation of design options and flexibility and finally Ray with his skill and experience to complete a professional installation. I will take this opportunity to say no thanks Sharon for the offer of Assistive Bathing's on hold music. Thank you to the Assistive Bathing team.
24 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you very much for your lovely feedback. We’re delighted to hear that you’re so pleased with the quality of your walk‑in shower and the overall experience.
Sharon, Steve and Ray will be thrilled to read your kind words — from prompt support and flexible design guidance through to a skilled and professional installation.
And we couldn’t help but smile at your comment about the on‑hold music — we’ll take that on board!
Thank you again for choosing Assistive Bathing and for taking the time to share your experience.
Excellent workmanship
The workmanship was excellent
John ONeill was outstanding.
If I could I would give him
10 stars instead of 5.
Got on with the job at hand
And it’s just beautiful. Thank you again John 👏👏👏👏👏👏
18 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your fantastic feedback. We’re absolutely delighted to hear how pleased you are with the workmanship and the finished result.
John O’Neill will be over the moon with your kind words — receiving “10 stars” is truly high praise! His dedication, skill and focus on delivering a beautiful finish are exactly what we strive for.
Thank you again for choosing Assistive Bathing and for taking the time to share your experience — it means a great deal to us 👏
Fantastic service from Assistive Bathing
Assistive Bathing have been brilliant throughout the process. Colin who installed our Wetroom did the job to the highest standard and we felt went above and beyond during his time with us. Sharon from the office followed up with us throughout the build. They were outstanding.
18 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your fantastic feedback. We’re delighted to hear that you had such a positive experience throughout the whole process.
Colin will be extremely proud to know that his work on your wetroom was completed to the highest standard and that he went above and beyond during the installation. We’re also pleased that Sharon’s support and regular follow‑ups from the office helped keep everything running smoothly.
Your kind words about the team being outstanding truly mean a great deal to us. Thank you for choosing Assistive Bathing.
Unhappy clientsWe recently contacted assistive…
We recently contacted assistive bathing for a consultation and quote for a walkin bath the gentleman came and assessed the bathroom took measurements and quoted a price we decided to go ahead he should have taken half the money as a deposit but took more than was quoted the company rang the next day to say that the deposit had not gone through they wanted us to make another payment we said no because we wanted to check with our bank that the monies had been paid to them .we checked with the bank the monies had been paid to them then they could not find the monies I told them if it wasn't sorted then we would cancel the order within an hour and half they rang back to say they had found the deposit then we find out that they wanted all the full cost to be paid before all the work had been completed this is not acceptable most companies ask for a deposit the the full payment when work is completed and the customer is happy with the product and installation etc.we cancelled the order because it was not made clear at the start that we would have to pay in full before work is completed they have just lost a nearly 12 thousand order
5 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Good Morning,
Thank you for your review and we are sorry to hear of the issues that were experienced.
Whilst this is not the customer journey that we would have hoped for, we will ensure our sales team are advised to make it clear from the outset of our payment terms. This is not uncommon within the bathroom installation industry, it is very rare for work to be completed before the monies have been paid.
We apologise that you were not given the service promised and hope that you are able to find a suitable alternative, should this not be the case we would love the opportunity to discuss the above further with you.
Kind Regards
Customer Services
Recommend this company
Delighted:- Product, Communication with the company, Professional workmanship displayed by the fitters.
Fitter highlighted a problem with my hot water cylinder during the test phase of filling the bath. It only reached a third way before it ran cold. He raised the issue back to the company and it was resolved by mutual agreement that they would replace it with a higher capacity cylinder. (Should have been spotted during the survey phase and I would recommend it be highlighted as a check point in the product information related to each sized bath)
Overall a good outcome was reached and I would recommend this company to other people.
21 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you very much for your detailed and thoughtful feedback. We’re delighted to hear that you’re pleased with the product, our communication, and the professional standard of workmanship from our fitting team.
We’re especially glad that the issue with the hot water cylinder was identified and resolved promptly, ensuring a satisfactory outcome. Your feedback regarding this being highlighted earlier in the survey process is very valuable, and we will certainly take this on board as we continually look to improve our service.
Thank you again for your recommendation and for choosing Assistive Bathing — your comments really do help us enhance the experience for future customers.
very helpful and amenable
Russ was very helpful and amenable. There was no pressure from him.
21 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for your kind feedback. We’re really pleased to hear that Russ was helpful, approachable and made you feel comfortable with no pressure. That’s exactly the level of service we aim to provide, and we appreciate you taking the time to share your experience.
Scott is a very pleasant & professional…
Scott is a very pleasant & professional guy. Took the time to go through everything so our needs are met.
18 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for your kind feedback. We’re delighted to hear that Scott’s pleasant and professional approach made a positive impression, and that he took the time to fully understand your needs. We really appreciate you sharing your experience with Assistive Bathing.
Thanks to all.
From the start when William visited us we felt in safe hands, it was not always straight forward but the problems were resolved, they're extremely helpful team from receptionists, Rachael ,Sharon and Heather along with the engineering team of Alan, Scott and Gareth. Many thanks to all for a lovely bathroom.
23 april 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your kind feedback. We’re delighted to hear that you felt in safe hands right from William’s initial visit. While we understand things weren’t always straightforward, we’re pleased that any challenges were resolved and that our team could support you throughout.
Rachael, Sharon, Heather, Alan, Scott and Gareth will all be very proud to read your lovely comments — it’s great to know their teamwork, helpfulness and dedication made such a positive difference.
Thank you again for choosing Assistive Bathing. We’re so pleased you’re enjoying your new bathroom.
A very friendly atmosphire and…
A very friendly atmosphire and constructive review with total honesty
15 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for your kind feedback. We’re delighted to hear that you experienced a friendly atmosphere along with honest and constructive guidance. That’s exactly the approach we aim to provide, and we really appreciate you taking the time to share your experience.
Excellent company
From start to finish the service and care were outstanding firstly I emailed an enquiry as Dad had struggled for a while with mobility and now Mum had fell - I received a phone call within six hours and an appointment for George to visit that weekend. The care and patience he showed towards my parents and their questions was a pleasure to see he wasn’t a pushy salesman instead he guided them through the process but ultimately it was their choice. Steve was the surveyor and next to visit he again showed caring and compassion coming up with solutions for some problems that were going to be encountered and better still all at the original cost. Rachel was our appointed contact to guide us through the installation which is a really good arrangement no repeating yourself constantly she was friendly knowledgeable and a pleasure to talk to.
I had done research on Trustpilot not only about the company but also about the installers and one in particular stood out so we waited with baited breath to see if we were going to be fortunate enough to get Warren - the sun was definitely shining on us and we were told Warren would be with us on Tuesday which was less than 3 weeks since my initial email. Tuesday 8am dawned and in bounced the friendliest most pleasant guy you could wish to meet he explained everything he was going to do was happy to answer any questions (& my mother has a lot) we instantly felt at ease in his ability to do the job his words were nothing is a problem everything is fixable! From that moment he worked tirelessly for two full days (fuelled by cups of tea) He showed compassion and understanding to both Mum and Dad built up quite a rapport with Dad never once complaining when there was a curious head popping around the door and the attention to detail he has is second to none.The bathroom was completed in two days all wiped down absolutely no mess left by Warren and my parents were genuinely sorry to see him go. All rubbish gets collected as part of the package we couldn’t be happier with the standard of workmanship and quality of the goods
Thank you
12 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for taking the time to share such a detailed and heartfelt review. We are truly touched by your kind words and delighted to hear that your parents’ experience with us was so positive from start to finish.
It means a great deal to know that George’s caring, patient and non‑pressured approach helped your parents feel comfortable and supported at such an important time. We’re equally pleased that Steve was able to provide thoughtful solutions while maintaining the agreed cost, and that Rachel offered consistent, friendly guidance throughout the installation process.
We’re especially thrilled to hear that Warren was able to deliver such an exceptional experience. His dedication, attention to detail, and genuine compassion clearly made a lasting impression — not only through his workmanship, but also in the way he connected with your parents. It’s wonderful to know he made them feel at ease and left everything spotless, while completing the installation so efficiently.
Your feedback about the entire journey, from your initial enquiry to the final result, truly means a great deal to all of us. Thank you for placing your trust in Assistive Bathing — we’re so pleased we could help create a safer, more comfortable space for your parents.
Outstanding experience when having my…
Outstanding experience when having my old bathroom transformed to a new bright bathroom. Fitter Alex Craig did a first class job. He arrived on time and cleaned up all the mess that was made. Sales agent Dean M. attended to my house and designed to my requirements. Surveyor Stephen was great and took the time needed to explain how it all work. Sharon was my care advisor and call throughout the install to see if I were happy with progress and needed any help. Thank you all for being excellent at what you do.
10 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your outstanding feedback. We’re absolutely delighted to hear how pleased you are with your new bright bathroom and the overall transformation.
Alex Craig will be incredibly proud to know his first‑class workmanship, punctuality and attention to keeping everything clean made such a positive impression. It’s also great to hear that Dean M. designed the space to suit your exact requirements, and that Stephen took the time to clearly explain everything during the survey.
We’re especially pleased that Sharon’s regular check‑ins provided reassurance and support throughout the installation. Your kind words about the whole team truly mean a great deal to us.
Thank you again for choosing Assistive Bathing — we’re so glad you had such a positive experience.
Initial shower consultation…
Dean arrived promptly and explained all the options for our shower room. He was very knowledgeable, polite, honest and a pleasure to deal with. We were very happy to place our order and look forward to our new shower being installed.
11 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for your kind feedback. We’re delighted to hear that Dean arrived promptly and took the time to clearly explain all the options for your shower room. It’s great to know that his knowledge, honesty and friendly approach made such a positive impression and gave you the confidence to move forward with your order.
We look forward to completing your installation and creating a shower room you’ll love. Thank you for choosing Assistive Bathing.
They are an amazing company
They are an amazing company. Our bathroom has been totally transformed. We had regular checks by phone and in person to make sure everything was running smoothly. Jon O’Neill was the guy that ripped out the old bathroom and installed the new. He was very thoughtful the way he worked to minimise dust and cleaned up at the end of each day. Amazing job to do on his own. Brett the sparky was happy to answer all my questions and did a great job. Rachel from the office was lovely and very down to earth. All in all amazing! Thanks guys. Soooo happy 😃
1 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your amazing review — it truly means a great deal to us. We’re absolutely delighted to hear how happy you are with the transformation of your bathroom and that everything ran smoothly throughout the process.
Jon O’Neill will be incredibly proud to read your kind words. His care, attention to detail, and effort to minimise dust and disruption while working on his own really do make him a credit to our team. We’re also pleased to hear that Brett was happy to answer your questions and delivered great work, and that Rachel’s down‑to‑earth support from the office helped make the experience even better.
Thank you for recognising the regular checks and communication — we’re glad it helped keep everything reassuring and stress‑free. Your happiness says it all, and we’re so pleased you’re “soooo happy”! 😄
Thank you again for choosing Assistive Bathing and for taking the time to share such wonderful feedback.
An excellent installation.
Ordering and arranging for the installation was perfectly straightforward with regular updates from office staff on progress and timetable. The installation itself was faultless, from delivery of the goods through installation to collection of waste material, with the staff involved ensuring minimum disruption to us. Without exception all were polite, friendly and meticulous in carrying out the work including cleaning up afterwards.
27 april 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you very much for your kind and detailed feedback. We’re delighted to hear that arranging and ordering your installation was straightforward and that our office team kept you regularly updated on progress and timings. It’s wonderful to know that the installation itself was carried out so smoothly and with minimal disruption.
We’re especially pleased to hear that our team’s polite, friendly and meticulous approach made a positive impression, including leaving everything clean and tidy afterwards.
Thank you for choosing Assistive Bathing and for taking the time to share your experience, it really does mean a great deal to us.
My elderly mum was sold a very…
My elderly mum was sold a very expensive new bathroom and cannot use it, as the bath takes too long to fill and she has too sit in it while it fills and empties. She has tried to contact you twice for advice and has been fobbed off - today she was waiting for a call or visit from your rep but no one got in touch. She is currently in a worse situation than before with nowhere to bathe.
1 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Hello,
Thank you for your review and we are very sorry to hear that you mum hasn't received and adequate response to the query raised. This has been escalated to our Senior Care Advisor who will be in touch to have the matter resolved as quickly as possible.
Kind Regards
Customer Services
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