This review follows on from one written two days ago . We received a replacement pump yesterday, eight days after the bath fault. A fitter arrived mid afternoon and installed it. Hopefully the problem... Toon meer
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I found the staff at head office very helpful, namely Sharon and Jacquie. I have nothing but high praise for the fitter Ian (Smith). He did a very professional job, was very polite and a clean and t... Toon meer
From the start everything was smooth. The staff in the office, specifically Rachel, was very helpful and kind. The salesman was friendly and knowledgeable about the products and was not pushy at all.... Toon meer
Bedrijf heeft geantwoord
From start to finish, we cannot praise the company and officers enough. The initial consultation with the rep' Lauren, was thorough and full of good advice and guidance. The survey by Doug left us... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Assistive Bathing, your bathroom specialists for safe, comfortable and easy showering and bathing.
Contactgegevens
Mercury House, Kingswood Road, WR9 0QH, Droitwich, Verenigd Koninkrijk
- 0800 085 5585
- info@assistivebathing.co.uk
- assistivebathing.co.uk
4,7
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1K reviews
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Friendly and helpful staff
Friendly and helpful staff, talked through the options available, explained the process of ordering etc very well.
1 mei 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for your kind feedback. We’re delighted to hear that you found our team friendly and helpful, and that the options and ordering process were clearly explained. Providing clear guidance and support at every step is very important to us, and we really appreciate you taking the time to share your experience.
Beautiful bathroom from Assistive Bathing
Russell, Craig, Scott, and Sharon were great. They were all helpful and friendly and really knew their stuff. We felt neither rushed nor pressured. Scott installed the bathroom in three and a half days with great efficiency and expertise. The finished product looks wonderful.
30 april 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful feedback. We’re delighted to hear that Russell, Craig, Scott and Sharon all provided such helpful, friendly and knowledgeable support, and that you felt comfortable throughout with no pressure at any stage. Scott will be especially pleased to know that his efficiency and expertise resulted in a finish you’re so happy with — completing the installation in just three and a half days is a great achievement.
Thank you for choosing Assistive Bathing; we’re thrilled that you love your new bathroom and truly appreciate your recommendation.
Derek arrived on time plenty of…
Derek arrived on time plenty of information no problems
30 april 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for your feedback. We’re pleased to hear that Derek arrived on time and provided plenty of clear, helpful information. We appreciate you taking the time to share your experience and for considering Assistive Bathing.
Five stars across the board
Five stars across the board from start to finish. Alan our surveyor was very helpful in pointing out the best products to achieve our new bathroom. Our fitter, Jon O’Neill, was a godsend. He worked tirelessly to fit it all in time. Alas, he was tested by our old set-up, but there was nothing he couldn’t sort. An absolute gem.
We were contacted daily by Rachel who also kept us up to date with all aspects of the fit, and eventual removal of all the detritus of our old bathroom.
The new walk-in shower, sink, loo, walls, flooring, ceiling, and lighting all look fantastic. Everything fitted to our specific requirements by a first class fitter.
19 april 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your five‑star review and for sharing such a detailed account of your experience. We’re absolutely delighted to hear that everything ran smoothly from start to finish.
Alan will be pleased to know his guidance helped you choose the best products for your new bathroom. Jon O’Neill will be especially proud to read your kind words, his dedication, tireless work and ability to overcome the challenges of the existing set‑up truly make him a credit to our team.
We’re also glad that Rachel’s daily updates kept you fully informed throughout the installation and the removal of the old bathroom materials. It’s wonderful to hear how pleased you are with every element of the finished bathroom, all fitted to your specific requirements by a first‑class fitter.
Thank you again for choosing Assistive Bathing. Your feedback means a great deal to all of us.
Great products fitted by an efficient Company.
With my wife recently coming out of hospital after a long time it was apparent we needed to have alterations to our bathroom. Assistive Bathing were contacted along with a few other companies who also refurbish bathrooms. We were visited by Robert, the AB salesperson who explained the full extent of alterations that would be best suited to my wife. He explained all the materials and products they use in detail with samples. Though other companies were cheaper we decide to go with AB. The next step involved being visited by a surveyor. He was extremely helpful and made a few suggestions not considered by ourselves before. Which proved to be brilliant. Our fitter Chris Lepine arrived on the arranged day. He was absolutely brilliant. Happy to explain what he was doing and why. He cleaned up after himself everyday (and the electricians), arrived at the arranged time each day and did a fantastic job. I was phoned by the company every day to ensure the job was progressing according to plan. Very pleased we choose to use this company and would recommend to anybody considering having a new bathroom suite fitted.
23 april 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your five‑star review and for sharing such detailed feedback. We’re absolutely delighted to hear that your experience was excellent from start to finish. Alan will be pleased to know his guidance helped you choose the right products for your new bathroom, and Jon O’Neill will be especially proud to read your kind words, his determination, skill and problem‑solving approach truly make him a credit to our team.
We’re also glad that Rachel’s daily contact and updates helped keep everything running smoothly, right through to the final clear‑up. It’s wonderful to hear how pleased you are with every element of your new bathroom, all tailored to your specific requirements. Thank you again for choosing Assistive Bathing — your feedback means a great deal to all of us.
Excellent service
Excellent service from the initial demonstration through to the survey and final installation. Alan the surveyor was polite and friendly he went through the installation process and provided clear information on both the materials/components. The installation was carried out by Tim he worked exceptionally hard to complete the installation within the time frame advised. He was friendly and polite the work was carried out with the minimum disruption to ourselves. He gave us regular updates on the progress. The final installation was first class everything we hoped for. Throughout the process Rachel in the office regularly checked to ensure we were satisfied with the progress. On completion all the waste from the old bathroom were promptly and cleanly removed. 5☆ service throughout
18 april 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you very much for your fantastic five‑star review. We’re delighted to hear that you received excellent service at every stage, from the initial demonstration through to survey and final installation. Alan will be pleased to know his clear explanations and friendly approach helped you feel confident in the materials and process. Tim will be especially proud of your kind words — his hard work, regular progress updates and effort to minimise disruption are qualities we value greatly, and it’s wonderful to know the final result met everything you hoped for.
We’re also glad that Rachel’s regular check‑ins from the office helped keep you reassured throughout, and that the removal of the old bathroom was handled promptly and cleanly. Thank you for choosing Assistive Bathing and for taking the time to share such detailed feedback — it truly means a great deal to our whole team.
Found the whole experience Very…
Found the whole experience Very professional and detailed and honest very good
27 april 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for your kind feedback. We’re delighted to hear that you found the whole experience professional, detailed and honest. That’s exactly the standard we aim to deliver, and we really appreciate you taking the time to share your thoughts.
On time,well done,nice people
23 april 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for your feedback. We’re pleased to hear everything was on time and that you found our team friendly and did a great job. We really appreciate you taking the time to share your experience.
Excellent company
Excellent customer service telephoned every day to check everything was OK
Fitter was Excellent explained what he was doing at every stage.cleaned everything up as he went .no mess
22 april 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you very much for your excellent feedback. We’re delighted to hear that our customer service team kept in regular contact to make sure everything was going well. It’s also wonderful to know that your fitter explained each stage clearly, worked tidily, and left everything clean with no mess. Your kind words mean a great deal to us , thank you for choosing Assistive Bathing.
New downstairs accessible bathroom for my mum.
Detailed information, plan and preview picture of bathroom was so useful and really good to see what it would actually look like. Extremely helpful, often humorous, respectful and massively helpful and reassuring. Thank you
24 april 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your kind and thoughtful feedback. We’re delighted to hear that the detailed information, plans and preview images were so helpful in visualising the finished bathroom. It’s lovely to know that our team made the experience reassuring, respectful and even a little humorous along the way, that’s exactly what we aim for. Thank you again for taking the time to share your experience, it really means a great deal to us.
Excellence in everything
Everything to do with the installation of the walk-in shower, basin, toilet and flooring was expertly organised. There was never a moment when Keith Smallman stopped working. He was tidy, unobtrusive, polite and caring. I cannot recommend him and Assistive Bathing enough.
24 april 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful feedback and recommendation. We’re delighted to hear that every aspect of your installation was expertly organised and ran smoothly. Keith will be incredibly proud to read your kind words, his dedication, work ethic and caring approach are qualities we highly value, and it’s fantastic to know they made such a positive impression. Thank you for choosing Assistive Bathing; your comments truly mean a great deal to both Keith and the whole team.
Fantastic response and clear and detailed explanation
An amazingly coordinated response to a morning enquiry and a prompt, on time, same day afternoon visit.
Robert was charming and knew exactly what we required for a walk-in shower bathroom conversion.
It was truly a shame we couldn’t go ahead with the project because of price considerations. But we would like to thank Robert very much again for his efforts.
22 april 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you very much for taking the time to share your feedback. We’re delighted to hear that you were pleased with the speed of our response and that Robert was able to visit promptly and on time the same day. It’s great to know that he clearly understood your requirements and provided a positive, reassuring experience.
We completely understand that price considerations can sometimes make it difficult to proceed, and we truly appreciate your openness and kind words despite this. Robert will be very pleased to know his efforts were valued. Thank you again for considering Assistive Bathing and for your thoughtful comments.
Honest and informative
Honest and informative made the ecperience enjoyable
21 april 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for your kind feedback. We’re delighted to hear that you found the experience honest, informative and enjoyable. That’s exactly what we strive for, and we really appreciate you taking the time to share your thoughts.
Ok where do I star
Ok where do I start, Darren arrived, very easy going and definitely knows his job. His pitch was amazing and made us think about all the products that would be used. Most importantly he put the customer at ease, also it was what was good for me (Arthritis) and put me first, and how safe he would make the shower by having all the right equipment and put out all the pitfalls of products to look out for that could be a hazard. Thank you Daren.
20 april 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for such a thoughtful and detailed review. We’re delighted to hear that Darren made you feel at ease and took the time to fully understand your needs, especially in relation to managing arthritis and ensuring your safety. It’s great to know that his knowledge, clear explanations and honest advice helped you feel confident about the products and the solutions available, including highlighting potential hazards to avoid. Darren will be extremely proud to read your kind words. Thank you again for sharing your experience and for trusting Assistive Bathing.
What can I say Assistive Bathing have…
What can I say Assistive Bathing have been absolutely fantastic from start to finish my bathroom looks absolutely fantastic . I would like to say a massive thankyou to
Sharon ( customer service team )
Doug. ( the surveyor )
Fraser the fitter ( Amazing )
I highly recommend
7 april 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful Feedback and recommendation. We’re absolutely delighted to hear how happy you are with your new bathroom and with the service you received from start to finish. Sharon, Doug and Fraser will be thrilled to see their hard work recognised, especially Fraser, who will be very proud of your kind words. Thank you for choosing Assistive Bathing and for taking the time to share your experience. It truly means a great deal to us.
Russ was fab
Russ was fab, talked through everything I may need and listened to what I wanted to achieve, giving me options to choose from without any pushy sales tactics.
9 april 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for your lovely feedback. We’re delighted to hear that Russ took the time to really listen to what you wanted to achieve and clearly talk through the options available, without any pressure. Providing helpful, tailored advice is very important to us, and Russ will be pleased to know you appreciated his approach. Thank you for considering Assistive Bathing and for sharing your experience.
Owing to severe back problems I was…
Owing to severe back problems I was unable to get in our bath.I had seen many adverts for bathing solutions on tv and in magazines and the Assistive Bathing walk in bath looked the best.
Measurements were taken, plans drawn up, verified
& dates given for installation. Old bath & other waste material taken out of bathroom and new bath fitted.
Demonstration given. All waste material taken away.
7 april 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you were having but pleased that our walk‑in bath has provided a solution that works for you. It’s great to know that the process , from measurements and planning through to installation and demonstration was carried out clearly and efficiently, with all waste materials removed as part of the service. Thank you for choosing Assistive Bathing; we’re delighted to have been able to help improve your comfort and independence.
Very professional.
The gentleman who called was very professional and pleasant who knew his products,sadly the cost was out of the question.
8 april 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for taking the time to leave us your feedback. We’re pleased to hear that our representative was professional, pleasant and knowledgeable about our products. We do understand that our solutions may not be suitable for every budget, and we appreciate your honesty. Thank you again for inviting us into your home and for considering Assistive Bathing.
I would highly recommend Assistive…
I would highly recommend Assistive Bathing, from Sharon , Doug and fitter Steve. Everything was first class, being updated all the way through. First class insulation and respect for our home. Excellent
23 maart 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your kind feedback and recommendation. We’re delighted to hear that you were happy with every aspect of your experience, from the regular updates to the quality of the installation and the care shown in your home. Sharon, Doug and Steve will be especially pleased to know their efforts have been recognised. Thank you for choosing Assistive Bathing.
INSTALLATION OF WALK-IN SHOWER
From the time we first enquired about having a walk-in shower installed in my bathroom, we received great dealings from Lauren, Eddie, Rachel,Sharon and the brilliant installation engineer David, who was on time every day and was able to overcome all the problems the house caused. I couldn't fault him in any way, just superb.
Thank you doesn't cover our feelings towards him.
25 maart 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for taking the time to share such a wonderful review. We’re delighted to hear that your experience was positive from your very first enquiry right through to completion. Lauren, Eddie, Rachel and Sharon will really appreciate your kind words, and David will be especially proud to know how highly you rate his work, punctuality and problem‑solving skills. We’re so pleased he was able to overcome the challenges your home presented and deliver a result you’re so happy with. Thank you again for choosing Assistive Bathing , your appreciation truly means a great deal to us.
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