This review follows on from one written two days ago . We received a replacement pump yesterday, eight days after the bath fault. A fitter arrived mid afternoon and installed it. Hopefully the problem... Toon meer
Bedrijf heeft geantwoord
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I found the staff at head office very helpful, namely Sharon and Jacquie. I have nothing but high praise for the fitter Ian (Smith). He did a very professional job, was very polite and a clean and t... Toon meer
From the start everything was smooth. The staff in the office, specifically Rachel, was very helpful and kind. The salesman was friendly and knowledgeable about the products and was not pushy at all.... Toon meer
Bedrijf heeft geantwoord
From start to finish, we cannot praise the company and officers enough. The initial consultation with the rep' Lauren, was thorough and full of good advice and guidance. The survey by Doug left us... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Assistive Bathing, your bathroom specialists for safe, comfortable and easy showering and bathing.
Contactgegevens
Mercury House, Kingswood Road, WR9 0QH, Droitwich, Verenigd Koninkrijk
- 0800 085 5585
- info@assistivebathing.co.uk
- assistivebathing.co.uk
4,7
Uitstekend
1K reviews
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INSTALLATION OF WALK-IN SHOWER
From the time we first enquired about having a walk-in shower installed in my bathroom, we received great dealings from Lauren, Eddie, Rachel,Sharon and the brilliant installation engineer David, who was on time every day and was able to overcome all the problems the house caused. I couldn't fault him in any way, just superb.
Thank you doesn't cover our feelings towards him.
25 maart 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for taking the time to share such a wonderful review. We’re delighted to hear that your experience was positive from your very first enquiry right through to completion. Lauren, Eddie, Rachel and Sharon will really appreciate your kind words, and David will be especially proud to know how highly you rate his work, punctuality and problem‑solving skills. We’re so pleased he was able to overcome the challenges your home presented and deliver a result you’re so happy with. Thank you again for choosing Assistive Bathing , your appreciation truly means a great deal to us.
My fitter was marvelous prompt tidy and…
My fitter was marvelous prompt tidy and courteous and conscious of my needs. Jon O'Neil I would recommend to everyone.
31 maart 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for your lovely review and recommendation. We’re so pleased to hear that Jon provided such a prompt, tidy and courteous service, and that he took the time to be conscious of your individual needs. Jon will be delighted to receive your kind words. Thank you for choosing Assistive Bathing, your feedback means a great deal to us.
Bathroom Upgrade
An extremely fast response to my initial enquiry followed up by a home visit to qualify our requirements and assess the room requiring change.
The visiting consultant arrived fully prepared and there was no doubt she knew all there was to know about the companies product. All our concerns addressed to our satisfaction.
1 april 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for your kind and detailed feedback. We’re delighted to hear that you were pleased with the speed of our response and the thoroughness of the home visit. It’s great to know that our consultant arrived well prepared, demonstrated strong product knowledge, and was able to address all of your concerns to your satisfaction. Thank you for taking the time to share your experience and for considering Assistive Bathing.
The fitting although delayed by one…
The fitting although delayed by one month due to a fitter having an accident was carried out to a very high standard. The fitter, George was brilliant at updating me about progress each day and problem solving when floors and walls were not plumbing. The finish is fantastic and I'm so pleased with the whole process. The office kept in touch regularly.
11 maart 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for taking the time to share such detailed feedback. We really appreciate your understanding regarding the initial delay and are delighted to hear that the installation was completed to such a high standard. It’s wonderful to know that George kept you well informed throughout, communicated progress clearly, and worked proactively to resolve the challenges with the floors and walls. He’ll be thrilled to hear your kind words. We’re also pleased that our office team’s regular updates helped support the process. Thank you for choosing Assistive Bathing , we’re so glad you’re pleased with the finished result.
The whole experience was excellent
The whole experience was excellent. The initial visit by Hannat to scope the work to be carried out and the follow up viisit by the surveyor Doug were done very soon after my initial enquiry. Both Hannat and Doug were helpful and informative. The actual installation of the walk in shower was carried out by Steve who did a great job. The customer service provided by Sharon was good from start to finish.
1 april 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you very much for your fantastic feedback. We’re delighted to hear that your experience was excellent from start to finish. Hannat and Doug will be pleased to know that their prompt visits and clear, informative guidance made a positive impression, and Steve will be proud to hear how happy you are with the standard of the installation. We’re also glad that Sharon’s customer service supported you throughout the process. Thank you for choosing Assistive Bathing, we truly appreciate you taking the time to share your experience.
Great looking bathroom
The project was easy from start to finish and from designing to the survey being done.
We had Olly the fitter do the work and he was very professional and hard working, always checked with us being doing anything. He was very tidy and cleaned up after himself at the end of each day. Highly recommended and great work ethic.
We had Rachel from assistive bathing helping on the end of the phone if we had any queries etc.
23 maart 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for your lovely recommendation and detailed feedback. We’re so pleased to hear that the whole project felt easy and well managed from design through to survey. Olly will be delighted to know his professionalism, strong work ethic and tidy approach made such a positive impression, and that he kept you informed before carrying out each stage of the work. We’re also glad Rachel was on hand to help with any questions along the way. Thank you for choosing Assistive Bathing , your kind words mean a great deal to our whole team.
Reluctant customer
Wasn't the best start the sales person omitted to account for all walls and flooring to be panelled which of course raised the cost. Steven the surveyor sorted it out and suggested options we didn't think off. Clear drawn plan and verbal description given. Numerous phone calls to and from Sharon and Franki both very patient with a frustrated carer. Alex couldn't have been a better person to deal with the customer who for many years has been reluctant to have anyone in her home far less refurbish. He explained every step and when needed involved her .Was very clean and tidy very pleasant . If Elsie had a cupboard Alex would be locked in it.
Many thanks
1 april 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you very much for taking the time to share such detailed feedback. We’re sorry to hear that the project didn’t get off to the best start and understand how frustrating that must have been. We’re pleased that Steven was able to step in, resolve the issues, and provide clear plans and options to move things forward.
It’s wonderful to hear that Sharon and Frankie were able to support you with patience and understanding during what we know can be a stressful process, especially as a carer, Alex will be absolutely delighted by your kind words, his calm, respectful approach and attention to detail are qualities we’re very proud of, and your comment about the cupboard certainly made us smile.
Thank you again for your honesty, your humour, and for trusting us with such an important project. We’re so pleased the experience ended on a positive note and truly appreciate your feedback.
explained everything very well
31 maart 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your lovely review! We’re delighted to hear that everything was clearly explained and that you felt well‑informed throughout the process. If you ever have any further questions or need additional support, we’re always here to help.
Fab Job Guys
Very positive from start to finish. Instead of the expected "I can't do because" claptrap you nearly always get when a fitter turns up having never seen the job, Warren just cracked on and sorted the bathroom from the minute he walked into the house. Never needed to think of anything as he sorted himself and offered excellent advice. I wish there was a cuddly toy version of him I could give the grandchildren. Top Marks!
24 maart 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for taking the time to share such a fantastic review! We’re thrilled to hear that your experience was positive from start to finish. Warren will be over the moon to know how much his proactive approach, expertise, and genuine care made a difference for you.
It’s wonderful to hear that he was able to take charge, offer great advice, and make the whole process effortless on your side. And your line about wanting a cuddly toy version of him genuinely made our day!
Thank you again for your kind words — and for the top marks. We really appreciate it.
New Bathroom or easy access
I have in the past had bathroom upgrades but the attention to detail given by Assistive Bathing has far excelled any previous work
From quotation to fitting liaison was outstanding by members of the staff and even to collecting of the waste today all clear now and ready to go
Special thanks to Callum the fitter who worked extremely hard Rachel for her excellent communication skills and Craig All involved and an excellent job done
27 maart 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for sharing such a wonderful and detailed review. We’re delighted to hear that the attention to detail and overall experience with Assistive Bathing exceeded any previous bathroom upgrades you’ve had.
From the initial quotation to the fitting and even the waste collection, it’s fantastic to know that every stage felt smooth and well‑managed for you. Your feedback means a great deal to our whole team.
A special thank you for acknowledging Callum, Rachel, and Craig — they will be thrilled to know their hard work, communication, and dedication made such a positive difference.
We truly appreciate your kind words and are so pleased you’re happy with the finished result.
Brilliant company .Rachel in the office…
Brilliant company .Rachel in the office to the surveyor Alan and the amazing fitter Catalin..No problems from start to finish..
27 maart 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your brilliant review! We’re delighted to hear that everything went smoothly from start to finish.
It’s wonderful to know that Rachel in the office, our surveyor Alan, and the amazing fitter Catalin all helped make your experience such a positive one. We’re incredibly proud of the team, and they’ll be thrilled to hear your kind words.
Thank you again for choosing us — we truly appreciate your feedback!
Just wanted to say thank first to …
Just wanted to say thank first to sharon Stephenand all who planned my perfect new Shower room and kept in touch with me all the way through also to Corey who came and fitted it if I could give you 12 out of ten I would. You were very considerate and very helpful and kind Thank youTricia wright
26 maart 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful review! We’re delighted to hear that you’re so pleased with your new shower room. Sharon, Stephen and the team will be thrilled to know their planning and communication made the process smooth for you.
A special thank‑you as well for mentioning Corey he’ll be over the moon to hear you’d give him 12 out of 10!
We truly appreciate your kind words about our consideration and care throughout the project. It means a lot to us.
Enjoy your new shower room, and please don’t hesitate to reach out if you ever need anything in the future.
Warm regards,
The Assistive Bathing Team
Everything was done as and when told it…
Everything was done as and when told it would be.Finished job was excellent,
16 maart 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for taking the time to leave us a review. We’re delighted to hear that everything was completed exactly as promised and that you’re pleased with the finished result. Delivering a smooth, reliable service and excellent workmanship is incredibly important to us, so your feedback means a lot.
If you ever need anything in the future, we’re always here to help.
Warm regards,
The Assistive Bathing Team
The service from Assistive Bathing at…
The service from Assistive Bathing at all times was exemplary, from initial enquiry through survey, technical assessment, installation and commissioning, Rachel at base was in constant contact. Tony the plumber took great care of the installation and kept me informed of detail progress, any questions were welcome and answered.
A perfect professional team and a task well performed including timely clearance of the old equipment.
26 maart 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your fantastic review. We’re delighted to hear that your experience with Assistive Bathing was exemplary from start to finish. It’s wonderful to know that every stage from your initial enquiry through to the survey, technical assessment, installation, and commissioning met your expectations.
Rachel will be so pleased to hear her constant communication made the process smooth for you, and Tony will be thrilled to know his care, professionalism, and clear updates made a real difference throughout the installation.
We’re also glad the timely removal of your old equipment helped complete the experience.
We truly appreciate your kind words. It’s feedback like yours that motivates our team every day.
Warm regards,
The Assistive Bathing Team
Everything was done promptly and…
Everything was done promptly and efficiently. Done to a high standard. All concerned were friendly and helpful.
Rachel was friendly and kept us updated. Derek was efficient helpful advised us there would need to be a slight change in position. Jack did a superb job and wen above and beyond.
9 maart 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for taking the time to share your experience. We’re delighted to hear that everything was completed promptly, efficiently, and to a high standard. It’s wonderful to know that you found everyone involved friendly and helpful throughout the process.
Rachel will be so pleased to hear her updates and support made a difference, and Derek will appreciate your kind words about his efficiency and clear communication regarding the slight position change. And Jack will be thrilled to hear that his superb workmanship — and going above and beyond — meant so much to you.
Your feedback truly means a lot to our whole team. If you ever need anything further, we’re always here to help.
Warm regards,
The Assistive Bathing Team
Great company, great service, great products.
Assistive bathing are a lovely company to deal with. I found them on FaceBook and from the first call they were very friendly and efficient to deal with.
Eddie came out and walked me through the process, had a look at the bathroom and drew up a rough plan complete with showing me samples of the finish.
Technical Eddie came out about a week later, checked under the existing bath (pipework central) and created a more detailed plan. Both plane came with CAD renderings of what the final shower room would look like.
Still within a month of the original call, I had Dave the fitter come and do the needfull. All the supplies arrived on the first day slightly after Dave came in.
All told, more than happy with the service and great value for money too.
16 maart 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for sharing such a detailed and thoughtful review. We’re delighted to hear that your experience with Assistive Bathing was so positive from start to finish.
It’s great to know that you found us through Facebook and that your first call set the tone with friendly and efficient service. Eddie will be thrilled to hear that his initial visit, guidance, and planning — complete with samples and a rough layout — helped you feel confident in the process. Technical Eddie will also be pleased that his detailed assessment and CAD renderings added clarity and reassurance.
We’re especially happy that your installation took place within a month of your first enquiry. Dave will be so glad to know you appreciated his work and that everything arrived smoothly on the first day.
Thank you for highlighting both our service and value for money — feedback like yours means a lot to our whole team.
If you ever need anything in the future, we’re always here to help.
Warm regards,
The Assistive Bathing Team
A 1st class firm that cares about its…
A 1st class firm that cares about its customers a superb service all round from ordering to fitting & after service, I cant praise them enough
20 maart 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful review. We’re absolutely delighted to hear that you consider us a first‑class firm and that you felt truly cared for throughout your experience with us. Providing superb service from ordering through to fitting — and beyond — is exactly what we strive for every day.
Your praise means a great deal to the entire team, and we’re incredibly grateful for your kind words.
If there’s ever anything more we can do for you, we’re always here to help.
Warm regards,
The Assistive Bathing Team
Disappointed to say the least
Wanted to charge my Mum £13,500 for just the bath and aqua board around the bath area! Absolutely shook! Is this yet another company wanting to take advantage of the elderley/ill? I dont know but honestly this is exorbitant! No wonder the prices arent available online!
24 maart 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Hi Kirsty,
We are sorry to hear that you are unhappy with your experience, we would love the opportunity to look into this further for you and clarify the pricing that was given, if you would be kind enough to supply further information we can ensure this is looked at efficiently.
Kind Regards
Assistive Bathing
Walk in Shower specific to my needs
The fitter Warren worked constantly and consulted with me at every stage. He produced a first class bathroom which suited my needs perfectly. I would recommend this fitter to anyone you could not have found a more obliging person. He put in a full day's shift and did not stop for long food breaks.
The whole process from first contact to completion took less than 4 weeks and I was consulted at every stage.
Steve Valovin
16 maart 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for taking the time to share such a thoughtful review. We’re delighted to hear that your experience from first contact through to completion was smooth, well‑communicated, and completed in under four weeks.
Warren will be absolutely thrilled to read your comments. His constant communication, dedication, and attention to detail are qualities we’re incredibly proud of, and it’s wonderful to know he created a first‑class bathroom that suits your needs perfectly. Your appreciation of his hard work — including putting in full days without long breaks — truly means a lot.
We’re grateful for your recommendation and for recognising the effort put in at every stage.
If you ever need anything in the future, we’re always here to help.
Warm regards,
The Assistive Bathing Team
Very pleasant honest and helpful…
Assistive bathing arranged for Derek a surveyor to complete the bathroom measurements and fine details. He was very professional and was very pleasant honest and helpful.
24 maart 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for taking the time to share your feedback. We’re so pleased to hear that Derek provided such a professional and positive experience during your survey. His pleasant manner, honesty, and attention to detail are qualities we’re very proud of, and it’s wonderful to know they came through clearly during your appointment.
Your kind words mean a lot to us, and we’ll be sure to pass them on to Derek.
If you need anything else or have any further questions, we’re always here to help.
Warm regards,
The Assistive Bathing Team
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