The Customer Service from the Team at Avensure for the PeopleCloud system is great! Marlena is our main contact and she is really quick to respond and so helpful; answering any questions we have and... Toon meer
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My experience with Marlena Kaminska, my dedicated support contact at Avensure, has been first-class. She's consistently quick to respond and takes the time to explain things properly whenever I have a... Toon meer
Our Support Executive, Kirsty, handle all my queries with ease and guided me through the initial set up process. It did a lot to alleviate my anxiety over implementing a new system. The only thing... Toon meer
Thank you Avensure for making the whole process extremely easy. Your support and advice during the initial stages was amazing, especially your efficiency. Such a wonderful service and the best inves... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At PeopleCloud, we're redefining HR and H&S management solutions for SMEs across the UK. Developed by HR and H&S experts at Avensure, our platform meets the unique needs of small and medium-sized businesses. With deep industry insight, we understand the real challenges business owners face in managing their workforce. Our mission is to simplify HR and H&S tasks. These tasks involve real people with real goals and dreams. That's why we've built a platform that's not just user-friendly but genuinely human-friendly, placing employees, managers, and business owners at the core of our approach. Packed with powerful features, PeopleCloud transforms complex tasks into quick wins. From managing leave, absences, and sickness effortlessly to gaining insights with Bradford factor scores and return-to-work interviews, PeopleCloud empowers you to streamline people processes seamlessly. Access comprehensive employee data, handle HR/H&S documents with e-signatures, and ensure compliance with our HR/H&S task management features. Engage your team with quick team member profiles, timely notices, and informative articles, whether in office or remotely, all while making data-driven decisions supported by detailed reports and business cost insights. The stats don’t lie: our live chat shows excellent service with 100% customer satisfaction, with responses typically in the 70s, underscoring our steadfast commitment to excellence and client care. Support is our strong suit. The PeopleCloud customer service team is always ready to provide personalised assistance, whether you need help troubleshooting, how to use the feature, or how to use the feature to the maximum. On top of that, the Avensure Advice team of HR and H&S experts supports users with HR and H&S issues, meaning you have a trusted partner every step of the way. What makes PeopleCloud the best HR and H&S software solution in the UK? It's our relentless focus on innovation and user-centric design. PeopleCloud simplifies and accelerates people management processes, fostering a culture of well-being and efficiency—enhanced by our intuitive mobile app—for managing your workforce on the go, ensuring smooth business operations anytime, anywhere.
Contactgegevens
Verenigd Koninkrijk
- avensurepeoplecloud.co.uk
4,7
Uitstekend
99 reviews
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Onboarding and Support Services
Onboarding and Support Services
I have been working with the team for a few months now and they are the most helpful, professional and knowledgeable guys I have had pleasure to deal with. Marlena is always quick to come back to me on any query and her friendly, easy manner gives me the confidence to use the system with ease. The whole team are quick to help and advise and I rate the whole service highly.
11 oktober 2024
Review zonder uitnodiging
Great support & guidance
Great support & guidance. Looking forward to progressing our use of the new system.
6 oktober 2024
Review zonder uitnodiging
Kirsty and her team have been amazing.
24 september 2024
Review zonder uitnodiging
Top notch service from Kirsty S!
I've been dealing with various members of the Avensure team and have had nothing but top notch service from them, one of them being Kirsty S. I've found Kirsty to be very knowledgeable, helpful and efficient in dealing with my many questions, esp. with the People Cloud system. Nothing seems to be too much trouble. Thanks Kirsty!
19 september 2024
Review zonder uitnodiging
Great Company
We decided to outsource our HR services so gained 3 quotes. Avensure was the more expensive but I felt the best. The consultant explained the proposal in full detail but wasn't overly pushy. Once we signed the onboarding process was quick and painless, the advisor was very helpful and efficient. I would highly recommend
12 september 2024
Review zonder uitnodiging
Helpful onboarding
Helpful onboarding from Kirsty, still finding my way around Peoplecloud, but support is always swift and helpful.
13 september 2024
Review zonder uitnodiging
Definitely Recommend
Great intuitive, self explanatory software, doesn't 100% do everything that we want but still highly recommend. Cant fault the great onboarding support from Nikola!
10 september 2024
Review zonder uitnodiging
Highly Recommend - Seamless
We have just started using Avensure PeopleCloud and are very impressed. The initial set up has been seamless with Kirsty being very proactive in helping getting things moving. The support we have received has been exceptional and very prompt. Any queries have been dealt with immediately and communication has been excellent. We would highly recommend.
22 augustus 2024
Review zonder uitnodiging
Great support
We've use Avensure PeopleCloud in our other businesses and find the product very easy to navigate and simple for the Team to use. We always have great support from the PeopleCloud team and Nikola was outstanding. Nikola made sure we were up and running answering all of our questions promptly and completely. Nikola was brilliant.
27 augustus 2024
Review zonder uitnodiging
Professional platform
We took a long time to evaluate what we required from an HR platform and Avensure - Avensure PeopleCloud nailed it from day 1!
Everyone has offered so much help, the advice we receive is second-to-none and I would especially like to mention Nikola Grodzicka, PeopleCloud Support, who's response times and advice/help is phenomenal.
6 augustus 2024
Review zonder uitnodiging
A great platform which has changed the…
A great platform which has changed the way we do things. really simple to use and an efficient team on hand If we have any questions.
1 augustus 2024
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Great level of service from the very…
Great level of service from the very first interaction. The help from our account support team (Julia Pawlos) was first class, answered all my questions and responded very quickly. Looking forward to working with them more.
18 juli 2024
Review zonder uitnodiging
Professional, clear and precise service.
Clear and precise explanation given at every level. Brilliant customer service through and through. Their service is excellent, response to requests are prompt, clear and precise communication, relevant information given on any query. Kirsty has been outstanding from the start. She is always more than happy to help. She has over and beyond to assist on every enquiry. Kirsty is definitely an asset to the organisation, because of the way she has professionally and honestly dealt with me day in and day out I would definitely recommend Avensure.
16 juli 2024
Review zonder uitnodiging
very helpful all the way through the…
very helpful all the way through the processes and the support in every aspect is great.
8 juli 2024
Review zonder uitnodiging
Excellent Support Executive
Our Support Executive, Kirsty, handle all my queries with ease and guided me through the initial set up process. It did a lot to alleviate my anxiety over implementing a new system.
The only thing that could have made it better is a direct phone line.
4 juli 2024
Review zonder uitnodiging
Enjoyed the experience
Our Avensure support executive explained everything clearly and in a non-patronising way. Very friendly and quick to respond to any queries. Knowledgeable about the system. Enjoyed the experience - thank you
2 juli 2024
Review zonder uitnodiging
Really helpful
Really helpful, Kirsty has been very patient with us and set up the system with super efficiency.
It's a great system and the support from Kirsty is amazing, we really do appreciate it. Thank you
26 juni 2024
Review zonder uitnodiging
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