My maintenance visit, which was already months late, was cancelled twice, once in the middle of the time period, and then on the last time they eventually came 10 mins before the end of the time peri... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
On time visit, knowledgable and respectful of our home and occupants. Carried out the service promptly and asked the relevant questions about the system and performance since last service. Gave ample... Toon meer
Bedrijf heeft geantwoord
Your engineer arrived at 10:30 which I was pleased with. He has been here before. Very pleasant man who did thorough check and replaced batteries. I’m also grateful to Elizabeth Doyle for bringing m... Toon meer
Bedrijf heeft geantwoord
Banhams service engineer Steve was excellent on this visit. He visited our property twice nine and 10 years ago when we moved in and he is the best to service engineer we have ever had from Banham... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Beveiligingsservice
- ook in
- Beveiligingssysteem installateur
- Beveiligingssysteem leverancier
- Deurenleverancier
- Slotenleverancier
- Slotenmaker voor noodgevallen
Geschreven door het bedrijf
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Contactgegevens
20 Thornsett Road, SW18 4EF, London, Verenigd Koninkrijk
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4,6
Uitstekend
6K reviews
Vraagt klanten om een review
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Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Good people and helpful
30 juli 2026
Antwoord van Banham Group
Good afternoon,
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Banham Customer Service Team
The engineer called me to say he was on…
The engineer called me to say he was on his way. The annual service inspection was very efficient and the engineer was friendly and respectful while in the house. Everything was checked thoroughly
7 augustus 2026
Antwoord van Banham Group
Good morning,
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations and will let the engineer know about your feedback.
Have a lovely afternoon.
Kind regards
Banham Customer Service Team
Antwoord van Banham Group
Good morning,
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Banham Customer Service Team
Timely and efficient
Engineer turned up on time and was very polite and efficient. Helped with some advice on use.
5 augustus 2026
Antwoord van Banham Group
Good morning,
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Banham Customer Service Team
Antwoord van Banham Group
Good morning,
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers and we are glad to hear that we have met your expectations.
Kind regards
Banham Customer Service Team
Very nice young man
Very nice young man
👨 polite smiley charming
Efficient
Non judgemental over the mess in our house 🤣
6 augustus 2026
Antwoord van Banham Group
Good morning,
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Banham Customer Service Team
Antwoord van Banham Group
Good morning,
Thank you for taking the time to leave us a 5-star review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Banham Customer Service Team
After care is terrible
After care is terrible. I need new keys and spent an hour going round in circles on their website. So called them after lots of choosing the right dept part it rang for 10mins and then cut me off. Same happened again. Wish I'd chosen a different door system.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Banham Group
Good afternoon,
Thank you for taking the time to leave us this review. We are so sorry to learn of your experience but wish to assure you that we are here to support on any requests you have.
As Trustpilot do not provide us with your contact details, we would ask you to call our Customer Service team on 02067 622 5151 and we shall be happy to assist you with your key cutting enquiry.
Kind regards
Excellent Banham’s service
First, the Banham’s employee came on time and began reviewing all aspects of verifying the Banham service. Second, with focused and systematic inspection of the expectations that all was working well was as it should be, it did not take long to demonstrate that was the case. Third, the Banham’s employee used the time well and produced a list that showed everything had been inspected and was as it should be. Excellent!
4 augustus 2026
Antwoord van Banham Group
Good afternoon,
Thank you very much for taking the time to leave us this wonderful 5-star review. We are glad to hear that you were satisfied with the service provided and will of course be passing your comments onto our engineer.
Have a lovely afternoon,
Kind regards
Banham Customer Service Team
Excellent service from Riccardo at Banham
Excellent service from Banham, had locks fitted a few months ago and have had a couple of snags, Riccardo came out and sorted it all under warranty, extremely punctual, polite and helpful, thank you.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Banham Group
Good afternoon,
Thank you for taking the time to leave us s 5-star review. We are pleased that you were satisfied with your lock purchase and follow-up service appointment, and really appreciate the feedback you have given.
We wish you a pleasant afternoon.
Kind regards
Banham Customer Service Team
Antwoord van Banham Group
Good afternoon,
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Banham Customer Service Team
BANHAM WHAT IS GOING ON...I WAITED IN…
BANHAM WHAT IS GOING ON...I WAITED IN FOR 1/2 DAY FOR A SCHEDULED ALARM MAINTENANCE APPT. HAD REMINDERS VIA TEXT FROM YOU THREE TIMES BEFORE TODAY. I CALLED BANHAM THEY KNOW NOTHING ABOUT THE APPOINTMENT AS SWINDON ARE HANDLING IT....I CALL SWINDON...THEY KNOW NOTHING ABOUT IT BANHAM HAS NOT INFORMED THEM OF AN APPT.
THIS USED TO HAPPEN TO ME WITH OUR OTHER PROPERTIES HAD 5 APPTS THAT NO ONE TURNED UP FOR AND NOW ITS HAPPENING AGAIN....
AWFUL SERVICE FOR A COMPANY THAT IS NOT CHEAP.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Banham Group
Good afternoon
Thank you for taking the time to leave us a review. We are sincerely sorry to learn of your experience today but appreciate this being brought to our attention.
I am aware that you have this afternoon spoken directly with our alarm service team so please be assured that resolving this to your satisfaction is a priority for us and we shall contact you by telephone as requested.
Once again, we apologise that our service did not meet your expectations.
We wish you a pleasant evening.
Kind regards
Banham Customer Service Team
Great service
Very easy to set up the appointment, the engineer was friendly and professional and a credit to the company.
27 juli 2026
Antwoord van Banham Group
Good afternoon,
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations and will pass on your comments to our engineer.
Kind regards
Banham Customer Service Team
Andy emergency locksmith - a hero!
This review is purely for Andy, the emergency locksmith who was working on the night of 01/08/26. He was the kindest, most efficient and patient locksmith you could hope for. He helped me with a complicated situation involving a neighbour. What a hero. Banham are lucky to have him - I hope he sees this!
1 augustus 2026
Review zonder uitnodiging
Antwoord van Banham Group
Good afternoon,
Thank you very much for taking the time to leave us this great review. We are glad to hear that you were happy with the service provided by our night locksmith so please be assured that we shall pass on your comments onto Andy.
Have a lovely afternoon.
Kind regards
Banham Customer Service Team
Very efficient
Appointment reminder on email. Another reminder day before. Engineers arrived on schedule and carried out annual service in 30 minutes. Very efficient.
30 juli 2026
Antwoord van Banham Group
Good morning,
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers and we will make sure that your comments are passed onto our management team.
Kind regards
Banham Customer Service Team
I am very pleased with their…
I am very pleased with their performance. They are very professional, and always the staff attend on the call and solve the problem with great professionalism. If they are in doubt always call to ask.
31 juli 2026
Antwoord van Banham Group
Good morning,
Thank you for leaving us this wonderful 5-star review. We are glad to hear that you were satisfied with the service provided by our Keyholding team and will pass your comments onto them, as I am sure they'll appreciate the feedback.
Have a lovely day.
Kind regards
Banham Customer Service Team
Excellent service thank you
31 juli 2026
Antwoord van Banham Group
Good morning,
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Banham Customer Service Team
I thought Jonathan was a very friendly…
I thought Jonathan was a very friendly technician. He got to the bottom of the problem as our alarm had been intermittently going off, due to the alarm guard outside needed tightening.
All sorted and he said he was 21 at the weekend, very impressed with his knowledge and attitude.
22 juli 2026
Antwoord van Banham Group
Good morning,
Thank you for leaving us this wonderful review. We are glad to hear that you were satisfied with the service provided by Jonathan and will be sure to pass your comments onto him.
We wish you a pleasant day.
Kind regards
Banham Customer Service Team
The person who came was very thorough…
The person who came was very thorough and polite and I was confident when he left that everything was operating as it should.
23 juli 2026
Antwoord van Banham Group
Good morning,
Thank you very much for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Have a lovely day.
Kind regards
Banham Customer Service Team
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