After leaving an Applegreen charger that was telling me it would take 4+ hours to charge my car with a support number that led to a full mailbox, the customer service lady for Be.ev was a lifesaver. T... Toon meer
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I regularly charge within Romiley at the BeEV station due to the home charger taking a long time. Plus I have a 21 plate Nissan. BeEV still do the CHAdeMO chargers which can be rare to find especiall... Toon meer
Bedrijf heeft geantwoord
Download the APP after a google search, search returned download app for 50% off your first 2 charges. Registered said app but only given 15% off the first charge. Filled in a feedback form to be... Toon meer
Bedrijf heeft geantwoord
Great charging experience with be.EV. The app is very easy to use, clear and concise, with an excellent UI and overall user experience. Finding a charger, starting a charge and keeping track of ev... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're on a mission to help every driver love every electric journey. Be.EV is the UK's second highest-rated rapid and ultra-rapid medium charging network, as voted for by Zapmap drivers themselves, with more than 2,500 charging bays across the country and plenty more on the way. We build ultra-rapid charging hubs in places that make sense. Where you live. Where you shop. Where you stop for a coffee. We believe charging should fit naturally into everyday life, not take you out of it. Everything starts with listening to drivers. They told us they wanted reliable chargers, clean and spacious bays, fair pricing, an app that works, and a team that genuinely listens. So that's exactly what we're building. Every piece of feedback helps shape what we do next. We're proud to deliver 99% network reliability, but our focus goes beyond charging bays. We're here to create an effortless charging experience; making public charging simple, convenient and dependable whenever and wherever drivers need it. Founded in 2019, we're proud to be majority owned by Octopus Energy Generation, one of Europe's largest renewable energy investors. As more drivers make the switch to electric, we're building a network designed around people, powered by renewable energy and shaped by the customers who use it every day.
Contactgegevens
Verenigd Koninkrijk
- 0800 917 3208
- support@be-ev.co.uk
- be-ev.co.uk
4,0
Goed
231 reviews
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Better then Applegreen by far!
After leaving an Applegreen charger that was telling me it would take 4+ hours to charge my car with a support number that led to a full mailbox, the customer service lady for Be.ev was a lifesaver. The area had a power cut and the chargers were rebooting. She guided me to a working one and stayed to ensure my charging was working. 20 minutes later my son, dog and I were back on the road. Thank you for having a real and lovely human who actually helped available.
25 oktober 2026
Review zonder uitnodiging
Antwoord van Be.EV
What a lovely review, thank you so much for taking the time to share this with us Anastasia! 💚
We’re so pleased our customer support team could be there when you needed them, guide you to a working charger and stay with you until you were safely charging. Knowing that you, your son and your dog were back on the road just 20 minutes later makes us very happy!
We’ll be sure to share your kind words with the team. Having real people available to help when things don’t quite go to plan is incredibly important to us, so feedback like this really does mean a lot.
Thank you again, and we hope the rest of your journey was much less eventful! 😆💚🐾
don’t give what they say
Download the APP after a google search, search returned download app for 50% off your first 2 charges.
Registered said app but only given 15% off the first charge. Filled in a feedback form to be then contacted by BEEV to ask were I saw advert,I gave all details to them to be told they will try and remove the details.
Didn’t even offer the deal to me for taking the time to highlight this, just told they have great offers and that’s it.
Not sure I will use this app now will probably just delete it
20 oktober 2026
Review zonder uitnodiging
Antwoord van Be.EV
We're sorry to hear this Peter, and completely understand your frustration.
Thank you for taking the time to tell us where the information came from. It appears the offer was picked up from an AI-generated search result, and unfortunately those can sometimes display incorrect or outdated information. We've now taken steps to have the information removed, so we really appreciate you bringing it to our attention.
We're sorry for the confusion and frustration this caused. For the most up-to-date Be.EV offers, discounts and promotions, we'd recommend checking the Be.EV app, where all current deals are listed.
Thanks again for your feedback and for helping us improve the experience for other drivers. We hope you'll give us another chance in the future. 💚
Reliable and easy to use
Very reliable, ideal location and speed for an effective charge. Excellent customer service as always.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Be.EV
Thanks so much for the fantastic review Fatou!
We're delighted to hear you found charging with us reliable and efficient.
It's great to know we're helping keep your journeys running smoothly. Thanks for choosing Be.EV, and we look forward to seeing you again for your next charging session! ⚡💚
Poor... 150kw Be.Ev chargers at Newbuy
The 150kw Be.EV chargers at Newbury really do have a problem. I used it around 4 weeks ago and identical problems. Chargers unavailable and failing to live up to the 150kw charging that is suggested.
I'm currently the only car charging, 2 of the 4 chargers are unavailable and charging at 30kw (I did see 37kw briefly).
Disappointed to see, I'd hoped after a month then issues would be sorted. Sadly not and it isn't cheap!
11 oktober 2026
Review zonder uitnodiging
Antwoord van Be.EV
We're really sorry to hear this Simon, especially as it sounds like the same issues are still affecting the site weeks later.
We've logged the faults you've highlighted and have chased them internally so they can be investigated and resolved as quickly as possible. We completely understand how frustrating it is when a 150kW charger isn't delivering the speeds you'd expect, particularly when local rapid charging options are limited.
As a small apology, we've sent you a token of goodwill, so please keep an eye on your emails from us. We know it doesn't make up for the inconvenience, but we hope it's a small gesture that shows we're listening. 💚
If you're charging regularly with us, it may also be worth looking at some of our lower-cost options. Members can charge at our off-peak rate of 49p/kWh from 7pm to 7am, one of the longest off-peak windows on the market, when using the app or an RFID card. Alternatively, our Flexi Pass gives you 39p/kWh all day, every day across the Be.EV network for £13.99 per month.
Thanks again for taking the time to leave such detailed feedback, and we hope to have the site performing as it should very soon. ⚡💚
BeEV Alex to the rescue.
I regularly charge within Romiley at the BeEV station due to the home charger taking a long time. Plus I have a 21 plate Nissan. BeEV still do the CHAdeMO chargers which can be rare to find especially finding a 50kW charger.
This particular time I was having trouble getting the charger to work, the session kept timing out and I wasn't quite sure what was happening. Luckily a lovely guy helped me it just needed a quick unplug and back on. Even more to my luck he actually works for BeEV. He told me where more CHAdeMO chargers are in the area too! He was called Alex. Just want to give him a huge thank you for his kindness! I didn't know there was freebies and competitions on the app either. Definitely a credit to the company. Thankyou.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Be.EV
Thank you so much for the fantastic review Beth! 😊
We're delighted to hear that Alex was able to get you charging again and help point you towards other CHAdeMO chargers nearby. We know finding reliable rapid CHAdeMO charging can be a challenge for Nissan drivers, so it's great to hear our Romiley site is helping to keep you moving.
We'll be sure to pass your kind words on to Alex. He'll be thrilled to hear he made such a positive impression! Thanks as well for highlighting the app perks, competitions, and freebies. We're glad you discovered a few extra benefits along the way.
Thanks again for choosing Be.EV, and happy charging! ⚡💚
Locked my cable in the charger and …
Locked my cable in the charger and very bad rude customer service took 2 x £25 pre-pay takes 5 days return could be 14 Days before I get my cable back
So cable left at machine at my risk despite me asking them to agree they are liable for damage or theft.
Useless script reading customer service no initiative or escalation just get rid.
3 oktober 2026
Review zonder uitnodiging
Antwoord van Be.EV
Thank you for your feedback, Andrew. We're very sorry to hear about the difficulties you experienced and appreciate you taking the time to share your concerns with us.
We'd really like the opportunity to investigate this properly and find a resolution for you. We've previously requested some additional information, but unfortunately haven't yet received a response. If you'd still like to discuss this issue, please drop us a quick email at feedback@be-ev.co.uk and one of our team will be in touch as soon as possible.
We completely understand how frustrating it must have been to be unable to retrieve your cable. Please be assured that if a cable becomes stuck, we will arrange for an engineer to attend the site and recover it for the customer. In the unlikely event that the cable cannot be recovered, we will replace it with a new one.
We're keen to put things right and would welcome the opportunity to help resolve this for you. We look forward to hearing from you 💚
Good service 💯
15 september 2026
Antwoord van Be.EV
Morning Solomon, we're delighted to hear you received good service and had a positive experience with us.
Thanks for taking the time to leave a review, and we hope to see you again soon on the Be.EV network ⚡
I love it not far from my flat us…
I love it not far from my flat us member I get cheap price
22 september 2026
Antwoord van Be.EV
Hi there, thanks so much for your feedback! We're delighted to hear you love the location and that, as a member, you're able to enjoy our discounted charging rates.
It's great to know the site is conveniently located near your flat, as we aim to provide reliable and affordable charging to people who don't have access to home charging.
Thanks for your continued support and for taking the time to leave a review. We look forward to seeing you again soon 💚
Antwoord van Be.EV
Hi there Sue! Thanks for your feedback! We're delighted to hear you love the ease of the Be.EV app.
Making EV charging as simple and convenient as possible is exactly what we aim for, so it's fantastic to know the app helped deliver a smooth experience for you. Thanks for taking the time to leave a review, and we look forward to welcoming you back on the Be.EV network soon 😊
These chargers are good but every now…
These chargers are good but every now and again they are way to slow, for someone like me its not good.
15 september 2026
Antwoord van Be.EV
Good morning Jason, thanks for taking the time to leave us a positive review. We're pleased to hear you've generally had good experiences with our chargers, but we're sorry that you've occasionally experienced slower charging speeds.
We understand it's always frustrating when you don't get the charging speeds you're expecting. There are a variety of factors that can affect charging performance, including your vehicle's maximum charging capability, battery temperature, current state of charge and battery health.
If you'd like us to take a closer look, please email feedback@be-ev.co.uk with the details of your charging session, including the location, date and approximate time. We'll be happy to investigate the specific factors that may have affected your charging experience.
Thank you for taking the time to share your feedback. We look forward to hearing from you 💚⚡
Be.EV quality chargers at a good price. . .
All of the Be.EV locations I have used are well laid out, clean and tidy and more importantly they are all in good working order. Having a Be.EV subscription I always try to plan my journey's around them, especially the fast chargers.
21 september 2026
Antwoord van Be.EV
Morning Andrew, thanks for your fantastic feedback! We're delighted to hear that you've consistently found our sites well laid out, clean, tidy and, most importantly, reliable.
It's especially rewarding to hear that your Be.EV subscription has become valuable enough that you actively plan your journeys around our network and fast chargers. That's exactly the kind of confidence and convenience we strive to provide for EV drivers.
Thank you for your continued support and for taking the time to share your experience. We look forward to keeping you charged on many more journeys😊
They changed subscription prices last…
They changed subscription prices last month and updated the app. I have been using Be.EV without major issues.
21 september 2026
Antwoord van Be.EV
Hi Kiko, sorry to hear about this! We have never encountered this issue before, but we will fully investigate this issue and if you have been left out of pocket we will balance any funds. We will contact you once our investigation has been completed. Keep an eye out for us in your emails 💚
UPDATE: Hi Marco, It looks like you have two Be.EV accounts with us which both have subscriptions. It looks like you've logged into your second account and then you've subscribed again. I've made arrangements for the subscription to be cancelled on the original account and also have refunded back your most recent monthly subscription payment. Hope this all helps, if you have any other queries don't hesitate to reach out on Feedback@be-ev.co.uk 😊
Really disappointed with the membership…
Really disappointed with the membership increase!
17 september 2026
Antwoord van Be.EV
Hi, thank you for this feedback. We appreciate it's always frustrating when prices rise and we work hard to keep public charging as affordable as possible. We do have the longest off-peak period between 7am-7pm in the industry which is available without a subscription at 49p/kWh. Most of our flexi pass users save over £100 a month with our subscriptions, check out our new charge passes to see how much you could save!💚
I was given £5 off my purchase so nice…
I was given £5 off my purchase so nice bonus
24 september 2026
Antwoord van Be.EV
Hi Samantha, we're so glad to hear you appreciated the bonus on your purchase! Hope you had a lovely discounted charge😊 We hope to see you again soon.
Great charging experience with be.EV
Great charging experience with be.EV. The app is very easy to use, clear and concise, with an excellent UI and overall user experience. Finding a charger, starting a charge and keeping track of everything is straightforward and hassle-free.
The pricing is also very competitive, particularly with the subscription, which makes it excellent value if you charge regularly.
Very impressed so far — simple, reliable and well thought out. Highly recommended.
21 september 2026
Antwoord van Be.EV
Hi Stacey, we are so happy to hear you're enjoying your charging experience with us! We truly appreciate your kind words about our app's ease of use and competitive pricing ⚡Thank you for your wonderful feedback and recommendation!😊
Very convenient and The Big discount…
Very convenient and The Big discount helps when you subscribe the £13.99 per month
21 september 2026
Antwoord van Be.EV
Hey there! We're so glad to hear you find our service convenient and appreciate the subscription discount! Thank you for your positive feedback😊
Your chargers on the Isle of Wight are…
Your chargers on the Isle of Wight are forever either not working or randomly stop charging
21 september 2026
Antwoord van Be.EV
Hi there, we appreciate you bringing the charger issues on the Isle of Wight to our attention. We are actively investigating these reports to improve reliability. We're sorry this has been your experience and hope to improve it for your future charges 💚
The chargers are reliable and easy to…
The chargers are reliable and easy to use. I wish there were more of your chargers around the UK.
17 september 2026
Antwoord van Be.EV
Hi Stephen, we're so glad you find our chargers reliable and easy to use! We are actively expanding our network across the UK so keep an eye out for us 😊
Antwoord van Be.EV
Hi Dean, we're so sorry to hear our product stopped charging after a short period. We are actively investigating this issue to improve our quality. We would really appreciate it if you could drop us a brief email to Feedback@be-ev.co.uk with your charging session details so we can investigate this and make sure it doesn't happen again. Looking forward to hearing from you 💚
😏😏😏😏
Really bad customer service never can solve issue with charging station and from 3 day is use like normal parking for car who don’t charge 😡😡😡
19 september 2026
Antwoord van Be.EV
Hi Alex, I'm sorry to hear you've had a poor customer service experience up until now. If there's any problems or charging issues you would like to flag for us to investigate and resolve please drop us an email at Feedback@be-ev.co.uk with all the details so we can help you.
We also appreciate you bringing this to our attention in reference to non-charging cars parking in charging bays. We are actively investigating the misuse of the charging spots to help us improve your customer experience💚
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