After leaving an Applegreen charger that was telling me it would take 4+ hours to charge my car with a support number that led to a full mailbox, the customer service lady for Be.ev was a lifesaver. T... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I regularly charge within Romiley at the BeEV station due to the home charger taking a long time. Plus I have a 21 plate Nissan. BeEV still do the CHAdeMO chargers which can be rare to find especiall... Toon meer
Bedrijf heeft geantwoord
Download the APP after a google search, search returned download app for 50% off your first 2 charges. Registered said app but only given 15% off the first charge. Filled in a feedback form to be... Toon meer
Bedrijf heeft geantwoord
Great charging experience with be.EV. The app is very easy to use, clear and concise, with an excellent UI and overall user experience. Finding a charger, starting a charge and keeping track of ev... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're on a mission to help every driver love every electric journey. Be.EV is the UK's second highest-rated rapid and ultra-rapid medium charging network, as voted for by Zapmap drivers themselves, with more than 2,500 charging bays across the country and plenty more on the way. We build ultra-rapid charging hubs in places that make sense. Where you live. Where you shop. Where you stop for a coffee. We believe charging should fit naturally into everyday life, not take you out of it. Everything starts with listening to drivers. They told us they wanted reliable chargers, clean and spacious bays, fair pricing, an app that works, and a team that genuinely listens. So that's exactly what we're building. Every piece of feedback helps shape what we do next. We're proud to deliver 99% network reliability, but our focus goes beyond charging bays. We're here to create an effortless charging experience; making public charging simple, convenient and dependable whenever and wherever drivers need it. Founded in 2019, we're proud to be majority owned by Octopus Energy Generation, one of Europe's largest renewable energy investors. As more drivers make the switch to electric, we're building a network designed around people, powered by renewable energy and shaped by the customers who use it every day.
Contactgegevens
Verenigd Koninkrijk
- 0800 917 3208
- support@be-ev.co.uk
- be-ev.co.uk
4,0
Goed
231 reviews
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Heeft 79% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van Be.EV
Hi Umar, thanks for leaving us a great review!
When they are working they are 5 star…
When they are working they are 5 star but any problem it’s a nightmare customer services are useless I tried to charge 3 times but everytime i paid in the app the machines rebooted so I was £75 down customer services said they would get somebody to ring me I waited 20 mins then left still not rang me that was about 2 weeks ago and I have the subscription aswell
15 september 2026
Antwoord van Be.EV
Hi Anthony,
We're sorry to hear about this experience. That’s certainly not the level of service we aim to provide, and we understand how frustrating this must have been.
Please send us an email at feedback@be-ev.co.uk with some more details regarding your charge (location, date, time etc.). We'll look into the charging attempts, refund status, and lack of follow-up and make sure this issue is resolved.
We look forward to hearing from you,
Team Be.EV
Cheaper than most
It works and it’s a cheaper option when you don’t have the luxury of home charging
15 september 2026
Antwoord van Be.EV
We're happy to hear that our solution provides a convenient and affordable option for your charging needs.
Just so easy
17 september 2026
Antwoord van Be.EV
Thanks for taking the time to leave us a review. We're glad to hear that you find charging with us easy. Hope to see you charging with us again soon!
Antwoord van Be.EV
Thanks for taking the time to leave us a review. We're glad to hear that you enjoy the location and usability of our chargers. Hope to see you charging with us again soon!
Excellent Service
With Be.EV, you can find a service close to you and the charges are really fast and easy to operate, even if you using a membership card, the App or your bank or credit card, all easy and fast to start the charge.
Hope this just will grow time to time.
Thank you for your excellent service.
17 september 2026
Antwoord van Be.EV
We're so glad to hear you find our service fast and easy to use, whether with a card or the app. We appreciate your kind words and look forward to growing!
You keep asking for a review so here is…
You keep asking for a review so here is a 2nd one.
Sort your Portsmouth prices out then I may think to come back but until then stop selling the membership in portsmouth
15 september 2026
Antwoord van Be.EV
Hi Rob, thanks for taking the time to share your feedback.
Our goal is to make charging as affordable and convenient as possible. We'd love to offer subscription pricing across our entire network, but some of our sites are owned by third parties who set their own pricing, which means they can't currently be included.
We really value feedback like yours as it helps shape future improvements. In the meantime, you can find a list of all sites included in our subscriptions on our website: https://bit.ly/4jcnPUr
Thank you,
Team Be.EV
Always reliable and easy to use
Always reliable and easy to use. The pass for subscription is a great option
17 september 2026
Antwoord van Be.EV
We're so happy to hear that our service is reliable and easy to use for you. We appreciate your positive feedback on our subscription option!
I subscribe so get cheaper charging…
I subscribe so get cheaper charging costs. The chargers are so easy to use and charge my vehicle quickly. The only time ive had to wait is when people don't take their cars off charge when they are at 100% and leave them connected for hours. The only gripe ive got is having to pay for parking on top of my recharge cost, otherwise they're very easy to use, just follow the instructions on the charger. I use the chargers at Sainsburys Trinity Walk in Wakefield. Theyre in the far corner on the ground level car park, not the underground park.
17 september 2026
Antwoord van Be.EV
We're glad to hear you find our chargers easy to use and efficient. We understand your frustration regarding vehicles overstaying their charge and the additional parking costs. We appreciate your feedback as it helps us improve our services for everyone.
Antwoord van Be.EV
We're truly happy to hear that our assistance has been helpful when you've encountered issues. We appreciate your kind words!
Antwoord van Be.EV
Thanks for the great review - glad to hear that you've had a great experience charging with us!
App is really poor always an issue when…
App is really poor always an issue when I try to charge that causes delays.
Also you increase the off peak price to force customers into subscription was very underhanded. Extremely disappointed
17 september 2026
Antwoord van Be.EV
We appreciate you sharing your concerns regarding the app's charging issues and the off-peak pricing. We are actively investigating these matters to improve our services and your feedback is greatly appreciated.
Antwoord van Be.EV
We're glad to hear you found our charging process easy, our location convenient, and our pricing reasonable. We appreciate your positive feedback!
Antwoord van Be.EV
We're so glad to hear you found our location great and that everything worked smoothly for you! Thank you for your positive feedback.
Great value and normally very easy to…
Great value and normally very easy to charge.
But future subscription changes may make it less value.
17 september 2026
Antwoord van Be.EV
We're glad to hear you find value in our service. We appreciate your feedback regarding future subscription changes and will share them with the team!
Great many locations reasonably cheap…
Great many locations reasonably cheap it’s a shame they have just put their monthly subscription up.
17 september 2026
Antwoord van Be.EV
Thanks for the feedback. We're pleased to hear you're enjoying our growing network and competitive charging prices. We appreciate your comments on the subscription changes and will make sure they're shared with the team.
I have had several issues starting mny…
I have had several issues starting my connection and have had to ring the help line several times.
I also have to drive two miles away to put my car on charge, walk back and the walk back to collect my car.
Nearer charging points to BL8 would be appreciated.
17 september 2026
Antwoord van Be.EV
We appreciate you sharing your experience. We understand the frustration with connection issues and the inconvenience of limited charging points. We are actively working to expand our charging network, especially in areas like BL8, to improve accessibility for our users.
Fortunate to have good network of be.ev…
Fortunate to have good network of be.ev charging locations nearby.
Typically reliable and well maintained, just occasional connectivity issues.
Would recommend.
17 september 2026
Antwoord van Be.EV
We're happy to hear you find our charging locations reliable and well-maintained. We are always working to improve connectivity and appreciate your feedback!
Antwoord van Be.EV
We're so happy to hear you found our product easy to use and a great value! We appreciate your positive feedback.
Antwoord van Be.EV
We appreciate you sharing your experience regarding the charging speed. We will forward your feedback to our network team who will further investigate this issue.
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