The location of the hotel is in a rundown area. It’s next door to a disco which operated on the second night well into 11pm right under our balcony. We had to change rooms. Food was unpredictable, h... Toon meer
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Eva Pedro was helpful when I phoned from Malta regarding return boarding passes.. The hotel 'Conifer' has offered a good service with food, cleanliness. There has been several school parties which... Toon meer
The attention to detail and proactive approach of Eva Pedro was truly remarkable. She went above and beyond to ensure my issue was resolved. Truly exceptional service. From start to finish she was ver... Toon meer
My initial booking was with Thomas who was able to provide me various options that suited our needs. Unfortunately once I had chosen one and wanted to book it wasn't actually available. We were pr... Toon meer
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Great customer service from Dylan!
Great customer service from Dylan!
Dillon was very helpful and explained…
Dillon was very helpful and explained everything I need to know about my holiday.
Dylan was very knowledgeable
Dylan was very knowledgeable, he answered all my questions and assisted with checking in. Would definitely use this company again.
I had spoken to a customer service…
I had spoken to a customer service representative by the name of Luke Oldfield who resolved my enquiry efficiently. I had problem with the Booking my Hotel with Balcony which Luke had sorted it for me and then I had a question about check in Baggage which Luke took an additional payment and resolved the whole situation very happily. Luke is an asset to the company. I would recommend Bestonline Holidays to everyone. Edward
So far it’s been pretty good
So far it’s been pretty good. Milo was very professional and knows his job very well.
My details are recorded.
I found this company a very stressful…
I found this company a very stressful company to deal with.
I had to chase them for pretty much every detail of the holiday that we had booked.
Nothing was spontaneous, you would ring to ask them to send some paperwork or checkin details, and the standard response was yes you will get them tomorrow or in 24hours, but that never ever happened. It always required multiple phonecalls/emails.
They did eventually get everything sorted but it was hard work on our part.
Neil seemed to be the most proactive member of staff, so thanks to him for sorting out our boarding passes.
Would I use this company again, a resounding no definitely not.
I really dont like their method of selling holidays.
Review
Neil was polite and was able to answer my questions
Flexible and friendly holiday company
Neil was always helpful and quick to respond. Bestonline holidays very flexible trying to find us a hotel with gym and pool and in centre of town!
The company had great customer service
The company had great customer service. The representative Eva was great at answering my queries .
Great Customer Services by Jace & Delan…
Great Customer Services by Jace & Dylan they explained very well my question's and they wore very helpful.
Much appreciated,
Thank you
It was quick and service was nice from staffs.
It was super easy to book and the service was nice to help me in the booking. As I have booked with Neil , he helps in the booking and preparation.
I had to change my holiday dates due to…
I had to change my holiday dates due to medical conditions and Dania the travel agent was extremely helpful and understanding.thankyou Dania and best holiday
I have just booked a holiday with Best…
I have just booked a holiday with Best Online Holidays company and feel very satisfied with booking experience and admire of professional level of Mr. Barry Dort, he has given a practical advise and was very helpful with all additional requests during booking process.
Thank you.
Very helpful.
Linda francis was very polite and very helpful. And made everything very easy.
Linda Frances was very professional
Linda Frances was very professional. Polite and friendly
Dania try to help me on my holiday…
Dania try to help me on my holiday booking
Thanks you so my for the customer…
Thanks you so my for the customer support Linda Frances give the best support over all .
Spoke to Dylan who was very efficient…
Spoke to Dylan who was very efficient and polite
Had some issues with tickets
Had some issues with tickets, as it was incorrect on my email account. This caused some headaches at time, Franco was the operator, who kindly helped me solve the issue, and helped navigate my way through the online booking portal.
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