Bikes Online Reviews 

Horrible customer service. They ignore you if you have issues with your order. Have been trying to reach out to them for a while. Having issues with the bike that I ordered.

I didn't get half of the items that I ordered. I immediately contacted customer service by email and phone. Over a week later I have had no response. I've made several phone calls and created a ticket on their website. Nothing. Customer service is non-existent. God help you if you order a bike from them.

Excellent bike and customer service! The charger didn’t work when we received the bike. We reached out to customer support and they took care of it. Received a new charger within a few days and it worked perfectly!

Order an item that says 3 business days express shipping, expected delivery say 10 days.
Customer service told me there is no express shipping and that they can't help me.

I recommend you buy from a reputable website

The Polygon Tambora G4 has honestly been one of the best bike purchases I’ve made. It’s comfortable, fast, and super fun to ride on both pavement and gravel. The value for the money is amazing, and my experience with BikesOnline was smooth from start to finish. The bike arrived well packaged and was almost ready to ride right away

Unfortunately my BikesOnline experience has been horrible. I was buying a bike for my daughter's birthday and they said it would arrive April 13th. After it didn't show up for weeks I tried to contact them but there was no way to get ahold of a real person. They kept saying they would reach out to me within 24 hours but that never happened. They finally shipped a bike and it arrived May 7th. When it came it was the wrong bike! They also asked me to install an app to track the shipping that asked for access to my email on my phone! Be careful!

Competitively priced, quick shipment, and a seamless process.

I will return for another purchase.

Horrible customer service. Polygon bikes are nice but bikes on line is the wost. Don’t waste your time. Ordered a $2000 bike on April 19th. On April 29th they issued a refund without explanation or even a chance to maybe pick a different model. They don’t give a crap about any sort of customer service. I am sure I can find someone local to take my two grand.

Their price match is a scam. They say they will price match anything, but then have a giant list of restrictions to save themselves from having to actually follow through.

Horrible customer service, absolute joke of delivery times. Don't waste your time.

Delivered a trustworthy product, quickly and easily. Had my helmet been damaged in transit, or delayed, I may not have had the protection I needed. After being struck by a car, while riding, the helmet performed perfectly. I could have been more seriously injured if not for the mips technology.

AMAZING CUSTOMER SERVICE AFTER PURCHASE

I bought a Polygon Siskiu T8 a couple years ago from BikesOnline. Back then they were great but kind of expected during the sales process. It wasn’t until a couple years later that I found out what their real customer service was like when my derailleurs’ inner plate snapped.
I have not ridden this bike for what its capabilities are and done very little trail riding… and the bike shows it. I sent the information to “Mia”(Marinela)with pictures of the bike and the derailleur she told me it was out of warranty with Shimano since it had been over two years.

From a business perspective, I totally understand that, but Mia stepped up and told me that she would reach out to Shimono and see if they would honor their warranty based on the limited use of the bike in the condition shown of the bike in the derailer at the time it broke.

During this whole process, Mia took the time to send me pictures and video links trying to help me through the process and to understand what had happened.

Not only did she stand by her word, but she went above and beyond what I expected from customer service when there was no return for the company except to support their customers. They knew from my account that I’m not a heavy rider or a customer that purchases often but I know now that if I need anything, Mia and BikesOnline.com.

Thank you Mia!! And BikesOnline!!

I bought a Polygon Siskiu T8 a couple years ago from BikesOnline. Back then they were great but kind of expected during the sales process. It wasn’t until a couple years later that I found out what their real customer service was like when my derailleurs’ inner plate snapped.
I have not ridden this bike for what its capabilities are and done very little trail riding… and the bike shows it. I sent the information to “Mia” with pictures of the bike and the derailleur she told me it was out of warranty with Shimano since it had been over two years.

From a business perspective, I totally understand that, but Mia stepped up and told me that she would reach out to Shimono and see if they would honor their warranty based on the limited use of the bike in the condition shown of the bike in the derailer at the time it broke.

During this whole process, Mia took the time to send me pictures and video links trying to help me through the process and to understand what had happened.

Not only did she stand by her word, but she went above and beyond what I expected from customer service when there was no return for the company except to support their customers. They knew from my account that I’m not a heavy rider or a customer that purchases often but I know now that if I need anything, Mia and BikesOnline.com.

Thank you Mia!! And BikesOnline!!

Customer for Life
Trevor Thompson

I bought a Polygon Siskiu T8 a couple of years ago from BikesOnline. At the time, their service during the sales process was great — but honestly, that’s somewhat expected when making a purchase. It wasn’t until a couple of years later that I truly experienced what their customer service was like.

Recently, the inner plate on my derailleur snapped. I haven’t ridden this bike anywhere near its full capabilities and have done very little trail riding — and the condition of the bike clearly reflects that. I reached out to Mia and sent pictures of both the bike and the damaged derailleur. She explained that the Shimano warranty had technically expired since it had been over two years.

From a business perspective, I completely understood. However, Mia went above and beyond by offering to contact Shimano directly to see if they would still honor the warranty based on the bike’s limited use and excellent condition at the time of failure.

Throughout the entire process, Mia kept me informed, sending helpful photos and video links to guide me and help me understand what may have happened. She truly took the time to help rather than simply closing the case.

Not only did she follow through on her word, but she exceeded every expectation I had for post-purchase customer service. There was no obvious benefit to the company other than standing behind their customer — and that made a lasting impression. Even though I’m not a heavy rider or a frequent purchaser, they treated me like a valued customer.

I now know that whenever I need anything bike-related, I’ll be coming back to Mia and BikesOnline.

Thank you, Mia — and thank you, BikesOnline!

Customer for Life,
Trevor Thompson

Did not respond to several emails. Finally got ahold of someone on the phone and he was helpful. Placed my order. Bike arrived later than anticipated and they sent the wrong color.

Bikes online is a solid website. I use them fairly often.

The sizing chart and reviews were spot on. Yes the bike is heavy, but I dont have to worry about it falling apart. Rides great shifts smooth. After running around 70 miles on it, I would definitely buy it again.

Do not buy from these people! This is my 2nd bike. 1st one was great, but I lived in SoCal - shipping was easy and it was an analog bike. My 2nd bike is the Tambora eBike ($5K) and shipped to Central Fla. - not so great! When the bike arrived, the FedEx driver had to pick up all the boxes that had crashed during delivery - I had to tell the driver to get the F off my bike as he was standing on the box laying on the floor picking up all the other boxes - NOT COOL! The box was DESTROYED!!! He was looking inside the box for damage. I opened the box, pulled out the bike still fastened together and inspected it - it looked OK so I accepted the bike. Next comes assembly. All ok until I put the seat on - missing ALL the seat post fastening hardware - can't ride the bike. Next comes the eTap shifters - one won't connect. I have to go to Grok to learn about the system. After some time, I discover that both shifter batteries are bad (WTF) and the "B" bolt is out of alignment. I called 3 times, used their stupid chat bot, then finally left an email for someone to contact me - crickets!!! No documentation of ANYTHING or where to find it or how to set it up, connect it - nothing! The manual is not even for this bike - trash! There are some accessories that come with the bike, some are obvious and some I have no idea. Poor customer service. Still can't ride my bike - I hope the motor works!!!

I was a bit skeptical of this site/company. I found a great deal on a Superior 939 Aluminum XC bike on their site that seemed way too good to be true considering the part spec on it.

Contacting someone via the listed phone numbers didn't work well but I submitted a contact request form on the site and was reached out to by Ryan Stock at the company. I had a phone call with him and he answered all my questions.

And now I have a killer, pretty much race ready, xc bike in my stable. Can't thank Ryan enough for his help and putting my unease to rest.

I will for sure be checking their site more often for other gear as well.

Shipping was very fast, and assembly was excellent. I just had to put on some pedals, attach the dropper cable, attach the bars to the stem, and get the air pressure sorted and it was ready to go.

Great company, very helpful! Great products!

I received my Xtrada 6 within a week. Everything went together easily. Unfortunately the rear brake had some squish to it and the dork disc rubbed the cassette (not enough clearance). Contacted customer service and they were very helpful. Recommended bringing it to my local bike shop and having the problems diagnosed and assured that BikesOnline would reimburse the costs. My shop determined that the rear brake needed to be replaced. They also removed the dork disc on my request and trued up the rotors. BikesOnline agreed to send out a new rear brake with next day shipping. My shop installed it and got the bike running as it should. BikesOnline refunded the labor costs and made everything right.
So was the bike perfect out of box? No. When buying a new bike, we expect perfect, but things happen for whatever reason. The most important part is that BikesOnline owned the issue, communicated clearly, presented all options, and made good on what they promised in a prompt timeline.

The Xtrada 6 is a solid entry level bike. Sizing is true as advertised. I am 6'1 with 35" inseam and XL fits well. I have adjustment both ways, so a L would have been a bit crampt. Very pleased with this bike! Thanks BikesOnline and rep. Jeredi.

The purchase process was simple. Making a large purchase like this online always brings anxiety. Bikes online has neutralized the stress. The packing of my bike also was a work of art, the instructions were laid out step by step to allow someone with no experience to fully assemble a e bike within a couple hours of it arriving on my doorstep. Your advertising stats the importance of simplification and customer service two very important aspect of the buying experience, both those goals were achieved in my interaction with bikes online…thank you