Bikes Online Reviews 

Very trustworthy company. Fast shipping and items were received as described.

I really wanted to buy a Polygon Siskiu T8 from Bikesonline. Prices went up after the tariff situation which I understand. The bike I wanted was out of stock, so I signed-up to be notified when it was back in stock. I was notified TWICE in the same 24 hours that it was back in stock, yet multiple checks showed the size and color I asked for was still out of stock. Now it is shown as discontinued, and the only option is to by the UDF version which is several hundred more for only some minor geometry tweaks. So, the price went from around $1500 to $1800 and now to $2500. Talk about price gouging! In addition, their "Free shipping over $99" does not apply to bikes. Read the small print, I guess. They add another charge automatically at checkout for free returns. I didn't ask for that. I'm telling you, this company reeks of dishonesty. While I REALLY want the bike, I've resigned myself to look at other brands and different retailers. I'll likely stick with my LBS which is ALWAYS a better option anyways. And, you know, the price difference isn't that big anymore. Buyer beware -- if they treat you this way before the purchase, I can only imagine the train-wreck afterward. Sigh. OK, now I'm moving on. :)

Buying exp was good....but BEWARE their prominently advertised "Free Returns" policy does not cover anything but bikes (presumably). Bought a Helmet that was too small (even though it was largest that they had) and returning a $35 purchase at my own expense (esp given their over the top return requirements) will be pointless in terms of cost. Worse still was how long it took for them to acknowledge my return request......definitely would not trust them with a larger and more expensive item. I will stick to the local bike shop from now on.

I bought my grandson a polygon mountain bike for around $600 in July of this year (2025). When I received the bike I was quite pleased with its look and quality. He, of course, loved it! He rode it nearly every day until November, when his mother called me to report that a pedal had fallen off. It seems there was a defect in the threading of the crankarm, which I came to learn is a fairly common problem in mass-produced bikes. Well, Bikes Online asked for a couple of photos and took care of the problem immediately! My customer service agent, Marinela, handled it exceptionally well. Stuff happens! It is gratifying to know that this company stands behind their products! They took ownership and rectified the situation to my satisfaction. I have nothing but good things to say about Bikes Online. Good product at a good price.

I was on the fence about an online bike purchase, but Bikes Online delivered a nice Superior XP 929, the assembly was less than 15 minutes and the bike was ready to ride with no initial adjustments needed out of the box.

Frame was as described. Good value for the price and quick shipping.

I had purchased a bike for over $2,000. Not the most "expensive" but still over $2,000. I had an issue with my bike. It had an unsual front derailleur problem where it was loose that wasn't consistent with any force or anything. It was loose where the it was screwed it apparently too tightly and it cracked.

I sent a video to customer service. They told me: "You may take your bike to your local shop so they can inspect and determine the issue with the front derailleur. Once it’s fixed, please send me the receipt, and we’ll refund you for the service cost."

So then I took it to a local store like they told me to. They serviced it. I then submitted the receipt.

Afterwards, they claim that they do not refund replacement parts and indeed do not refund the service costs.

They then state that they need to go to the manufacturer's warranty claim. Instead of doing this, they closed my ticket.

Website was easy to navigate and order the bike frame that I saw. Delivered as promised.

Pricing was fair, and shipping was quick. I had no issues that required any customer service support so all good.

Ordered from Bikes online and their amazing communication and fast shipping have made me a customer for life, I am really enjoying my Polygon Xtrada 5

I couldn't believe the bike frame I purchased had a great price.

bought Marine Alcatraz 24" and both the tyres got busted one after another successively with in two days. the Customer service is more focussed on paying refund rather than fixing the fundamental issue of having a strong quality control systems in place. The worst part is how such a reputed bikes which are sold as premium models cost $900 and how obnoxious could the customer service be dealing with such fatal, fundamental lapse in the processes. I am very sorry to say that this is mere exploitation of vulnerable customers in view of it being the ecommerce business setup. I totally regret and despise.

I called to ask about a specific bike I was interested in. I found out after much rude behavior by the sales rep including saying my name four times while I was speaking, apparently to get me to stop talking so he could sell me something else, that they were not going to carry this bike in inventory. He wanted my business so bad he hung up on me. Yes hung up on me.

Very happy with the purchase, price, delivery time, and packaging.
Everything went very well, and thanks to Bikesonline for the toolbox and additional accessories.
Recommended, I would definitely buy a bike again.
The bike is beautiful, well-built, and very fast, faster than I expected. Polygon will undoubtedly be a benchmark brand.

Great website, fast shipping. Love ordering bikes from these guys!

Fast shipping and product was in excellent condition and most of all great low price!

Company website was easy to navigate, description of bike was accurate. Checkout was easy and straightforward. The bike arrived in 5 days due to distance. I am on the East coast. Bike arrived in perfect shape due to the shipping box being sturdy.
Assembly took about an hour ( I don't have a bike repair stand to hold bike)
Iam glad I ordered the XL as a large would have been too small. Iam 6'1 270lbs. 32 inch inseam. So far I have had no issues with the bike nor do I expect any.
This bike rides like a dream. I had never heard of Polygon but I am glad I found them.
About Bikes Online. The customer service is amazing. I had a question and the response was quick, concise and answered in a timely manner. Thank you Bikes Online we will do business again.

Second bike through bikesonline and generally very satisfied. The bikes have both been great! Shipping was smooth both times (with this most recent taking only 1.5 days!). Only issue is the Superior XF 979 rc I just bought showed a dropper post in every advertised picture but didn’t come with one. Upon further looking I now see a brief mention of “dropper post ready” in the description. Wish that was most obvious at purchase. But again, still quite satisfied and would recommend!

Bought a Polygon Siskiu T7 that arrived with a piece on the fork damaged and unusable. Finally got through to customer service (which was difficult and frustrating as you have to go through an AI assistant). Was sent a replacement part which ended up not being the correct part. Attempted to get back in touch and have to jump through even more hoops and fight to get in touch with someone directly. Shouldn’t have to fight this hard to get a problem fixed on a big ticket purchase.

The derailure hanger fit my xtrada 7 perfect. Going to order again as a back up