I just wanted to take a moment to share some feedback about Lucy. Lucy has been absolutely instrumental throughout our set-up phase. We have encountered a number of unforeseen setbacks along... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great communication and training provided. No question never answered. Have been using the live system for a few weeks now and have adapted easily to the system.
One of the best all round systems in social care for recording and evidencing what you do and how you do it. The analytics provide you with everything you need for key performance indicators and CQC... Toon meer
Bedrijf heeft geantwoord
List of clients at my finger tips, care plans, tasks and call logs to keep you informed and updated. Concerns are easily raised without having to speak to anybody. Would be super helpful if birdie... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Birdie
Geschreven door het bedrijf
Birdie is the smart homecare technology partner.
We help homecare agencies work smarter – not just harder – by connecting every part of the business in one place. From care management and rostering to finance, auditing, and workforce planning, Birdie brings everything together on one intelligent platform.
Every minute matters in homecare. That’s why Birdie gives you the tools to act fast, prove quality, and plan with confidence. It automates time-consuming admin and surfaces the insights you need to deliver high-quality care, while supporting your bottom line.
Over 1,000 providers trust Birdie to power more than 60 million visits a year. Because when you have technology that works by your side, you can care more and worry less.
Contactgegevens
4 Fulwood Place, WC1V 6HG, London, Verenigd Koninkrijk
- info@birdie.care
- birdie.care
4,5
Uitstekend
398 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Birdie is the best employee app to use…
Birdie is the best employee app to use can track my shifts
5 maart 2024
Review zonder uitnodiging
Antwoord van Birdie
Thank you for taking the time to leave a review. We're delighted to hear you're satisfied! - Frances from Birdie
Antwoord van Birdie
Thanks for the lovely review. We're glad you're satisfied with our service! - Frances from Birdie
Easy to use and have improved well in…
Easy to use and have improved well in the past months
5 maart 2024
Review zonder uitnodiging
Antwoord van Birdie
Hi Solethu, thank you so much for your lovely review, I'm so pleased to hear about your positive experience. Frances from Birdie
Antwoord van Birdie
Hi Roger, thank you for the lovely review, it's great to hear! Frances from Birdie
Antwoord van Birdie
Thank you for your kind feedback Jane - I'm so pleased you're satisfied with our service! Frances from Birdie
It has been a wonderful experience…
It has been a wonderful experience using the app thank you
5 maart 2024
Review zonder uitnodiging
Antwoord van Birdie
Hi Adejuwon, it's great to hear such positive feedback. Thank you for supporting Birdie! - Frances from Birdie
I think that Birdie application is…
I think that Birdie application is amazing and is helping me so much to complete all the necessary tasks every single day at my workplace. Thank you!
5 maart 2024
Review zonder uitnodiging
Antwoord van Birdie
It's great to hear such positive feedback. Thank you for supporting Birdie! - Frances from Birdie
Antwoord van Birdie
It's great to hear such positive feedback. Thank you for supporting Birdie! - Frances from Birdie
Tha aplication help me to work properly.
5 maart 2024
Review zonder uitnodiging
Antwoord van Birdie
Hi Sorin, thank you for taking the time to leave a review. I'm so pleased to hear you're satisfied with Birdie! - Frances from Birdie
Antwoord van Birdie
Thank you for taking the time to leave a review. We're delighted to hear you're satisfied! - Frances from Birdie
It saves all the data about clients and…
It saves all the data about clients and its user friendly. Doesn't take time to write about clients visit and it also helps especially on tasks you won't forget do do ant because it's all there on the app. My company has made everything easy by using Birdie.
1 augustus 2023
Review zonder uitnodiging
Antwoord van Birdie
We're delighted by your feedback. Thanks for letting us know we're on the right track! - Frances from Birdie
It is a very smart app 👌 to keep care…
It is a very smart app 👌 to keep care records, giving all information about clients and their care. Good for time management and easy to use. This made me more confident about doing my work efficiently.
5 maart 2024
Review zonder uitnodiging
Antwoord van Birdie
Thank you for the review Mahbubul! I'm so pleased to hear about your positive experience. Frances from Birdie
Using this app.
Using this app.. make me up to date, punctual and active. I have a very good experience by working within my company and using this system.
Sometimes there is location issue, that might happen because of poor connectivity, other than that it’s very good app
5 maart 2024
Review zonder uitnodiging
Antwoord van Birdie
Thank you for the review Zarish, we really appreciate the feedback! Frances from Birdie
Health assistant carer
Birdie is informative, easy to use , guides on tasks to be done and medications to be given including dose and time
5 maart 2024
Review zonder uitnodiging
Antwoord van Birdie
Thank you for the review Henry! We really appreciate the feedback. Frances from Birdie
Birdie is easy to use
Birdie is easy to use. Not complicated at all.
4 maart 2024
Review zonder uitnodiging
Antwoord van Birdie
Thank you for sharing Florence! That's really great to hear. Frances from Birdie
Antwoord van Birdie
It's great to hear such positive feedback. Thank you for supporting Birdie! - Frances from Birdie
Birdie
Birdie is simplistic. Makes working and completing task very easy allowing the minimum of mistakes in the care setting
1 maart 2024
Review zonder uitnodiging
Antwoord van Birdie
We're delighted by your feedback. Thanks for letting us know we're on the right track! - Frances from Birdie
Revolutionised Care Management: Birdie Review
As a care provider, our journey with Birdie has been nothing short of transformative. This innovative care management system has not only streamlined our operations but has significantly enhanced the quality of care we deliver to our clients.
From the outset, Birdie's user-friendly interface caught our attention. Its intuitive design made the transition seamless for our staff, eliminating the steep learning curve typically associated with new software implementations. Within days, we witnessed a notable improvement in time efficiencies across various facets of our operations.
One of the most remarkable aspects of Birdie is its ability to centralise all aspects of care management. Scheduling, task assignments, and client information are now consolidated into one platform, eliminating the need for cumbersome spreadsheets and endless email chains. This consolidation alone has saved our team countless hours, allowing them to redirect their focus towards providing unparalleled care to our clients.
Moreover, Birdie's real-time communication features have revolutionised how our team collaborates. Instant messaging and updates ensure that everyone stays informed and connected, facilitating seamless coordination even in complex care scenarios. This enhanced communication has not only improved the efficiency of our operations but has also fostered a stronger sense of teamwork among our staff.
In terms of the quality of care, Birdie has been a game-changer. The platform's customisable care plans enable us to tailor our services to meet the unique needs of each client. From medication reminders to personalised care assessments, Birdie ensures that no detail is overlooked, resulting in a higher standard of care delivery.
Furthermore, Birdie's reporting and analytics capabilities have provided us with invaluable insights into our operations. By tracking key metrics such as visit durations and client satisfaction ratings, we can continuously evaluate and refine our processes, further enhancing the quality of care we provide.
In summary, Birdie has surpassed our expectations in every aspect. Its seamless integration, efficient communication tools, and focus on personalisation have not only saved us time but have also elevated the standard of care we offer to our clients. We wholeheartedly recommend Birdie to any provider looking to enhance their operations and make a meaningful impact on the lives of those they serve.
21 februari 2024
Review zonder uitnodiging
Antwoord van Birdie
Wow, your review has truly warmed our hearts! We're incredibly grateful for the opportunity to support your journey in revolutionising care management. Hearing how Birdie has streamlined your operations and enhanced the quality of care you provide is exactly why we do what we do! It's wonderful to know it's made such a positive impact on your team's efficiency and teamwork too. Thank you for your trust in Birdie Mitch - and for taking the time to share your experience. We're excited to continue this journey with you and look forward to supporting your efforts to provide exceptional care to your clients. - Frances from Birdie
Less pay for the employees
No doubt this is an excellent for the employers but not great for the employees. The travelling time wasn’t calculated on a ‘live’ basic or not even according to Google map. It is cut short substantially and part of the actual travelling time part has been translated into ‘waiting time’ which was not paid for. Most carers are on minimum wages already. We all have to work extra hours after waiting time was introduced. This is obviously an advantage for the employer so they can pay us less.
17 februari 2024
Review zonder uitnodiging
Antwoord van Birdie
Hi A Fuller,
I'm really sorry for any frustration here - but thank you for the candid feedback regarding pay for travel and waiting times.
The way travel time can be currently calculated (especially in urban areas where traffic can affect commuting times) is not ideal, and can have a negative impact. That's why we're currently looking at how to improve the accuracy of travel calculations to ensure they better reflect real-world conditions, and don't negatively impact pay for anyone.
Regarding waiting time, Birdie encourages any employers using our system to compensate fairly for waiting time. In line with HMRC guidance in the UK, waiting time is indeed considered working time. That's why this principle is incorporated into our calculations for the National Living Wage - and why we communicate its importance to any payroll teams on Birdie to help ensure fair and lawful compensation for all work delivered.
I hope this has provided you with some assurance that we're working hard on travel time calculations on our side - and in reference to waiting times, I'd recommend sharing your concerns directly with your employer. However please do contact support@birdie.care referencing this review if you would like to discuss this matter any further, and we can set up a chat.
Frances from Birdie
Great support and guidance from the…
Great support and guidance from the Birdie team to migrate from one system to another.
I was provided with one to one Training throughout migration and also once we went live.
James and Sarah have always provided continuous support.
31 januari 2024
Review zonder uitnodiging
Antwoord van Birdie
Thank you for sharing Lorraine! That's really lovely to hear. Lucy from Birdie
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.