I just wanted to take a moment to share some feedback about Lucy. Lucy has been absolutely instrumental throughout our set-up phase. We have encountered a number of unforeseen setbacks along... Toon meer
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Lees wat reviewers zeggen
Great communication and training provided. No question never answered. Have been using the live system for a few weeks now and have adapted easily to the system.
One of the best all round systems in social care for recording and evidencing what you do and how you do it. The analytics provide you with everything you need for key performance indicators and CQC... Toon meer
Bedrijf heeft geantwoord
List of clients at my finger tips, care plans, tasks and call logs to keep you informed and updated. Concerns are easily raised without having to speak to anybody. Would be super helpful if birdie... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Birdie
Geschreven door het bedrijf
Birdie is the smart homecare technology partner.
We help homecare agencies work smarter – not just harder – by connecting every part of the business in one place. From care management and rostering to finance, auditing, and workforce planning, Birdie brings everything together on one intelligent platform.
Every minute matters in homecare. That’s why Birdie gives you the tools to act fast, prove quality, and plan with confidence. It automates time-consuming admin and surfaces the insights you need to deliver high-quality care, while supporting your bottom line.
Over 1,000 providers trust Birdie to power more than 60 million visits a year. Because when you have technology that works by your side, you can care more and worry less.
Contactgegevens
4 Fulwood Place, WC1V 6HG, London, Verenigd Koninkrijk
- info@birdie.care
- birdie.care
4,5
Uitstekend
398 reviews
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It's a great app used to record notes…
It's a great app used to record notes and easy. It's a reliable app
9 augustus 2024
Review zonder uitnodiging
Antwoord van Birdie
Hi Winnie, thank you for the kind review. We're so pleased to hear you find the Birdie app a reliable and easy-to-use platform.
Frances from Birdie Care
Birdie is easy to copy with.
Birdie is easy to copy with, everything is highlighted and is great app in care industry.
24 juli 2024
Review zonder uitnodiging
Antwoord van Birdie
Thank you for the review Kelvin! That's great to know. Frances from Birdie
As a Dom Care business owner
As a Dom Care business owner, I feel compelled to share my experience with Birdie, especially for those considering their system. I also have friends in the industry who have encountered similar issues.
From a carer’s perspective, the app is excellent. It’s fast, clean, and logs everything efficiently—kudos to the design team.
However, from an owner/manager/coordinator viewpoint, I strongly recommend considering Care Planner. I regret not choosing them initially and am still contemplating the switch.
Birdie falls short in several critical areas:
1. Admin System Settings/Implementation: The system feels like I’m working for Birdie rather than having a contract with them. For example, adding a new staff member resulted in an error because they were already registered with another agency. Support had to merge the profile, causing delays. This dependency on support for such tasks is frustrating and inefficient.
2. Support: Support is only available until 8 PM, and their response times can be agonizingly slow. There were instances where I waited for hours just to add a new staff member to the system. It feels like they control whether a staff member can work for my company, which is absurd.
3. Communication: They once had an emergency number that was turned off without notifying providers. I discovered this when my staff couldn’t get through. Later, I was told it was due to high call volumes, yet they offer phone support to families using the app—why? If a family struggles with the app, they should go through the provider, not Birdie, and leave phone support for emergencies.
Other issues include:
• A staff member logged in and out of a visit by mistake, and Birdie wouldn't allow us to correct it. They insisted it was the carer’s responsibility, which is not reliable in our industry. This can lead to missed visits and questions from LA/NHS contract managers and CQC.
• Problems with medication logging and other system functionalities.
• A ‘switch agency’ feature that rarely works due to access issues. We’ve had staff registered with multiple agencies, but support claims they can only access one agency at a time which is nonsense.
• Robotic chat support responses that rarely resolve issues. Their tiered chat support system is ineffective, as in my experience none seem capable of resolving critical problems.
After struggling for a call, I finally spoke with my 'account manager' and a senior manager on a teams call, which was pointless. They even suggested paying for phone support, which I found outrageous. Nevertheless, I agreed due to necessity, but it's evident that no one at Birdie has practical Dom Care experience which was also confirmed by my ‘account manager’
Managing a service with over 200 clients is impossible with Birdie. Ensure you have a backup system if you decide to use their system.
20 juli 2024
Review zonder uitnodiging
Antwoord van Birdie
Hi there Kx Okoro,
Thank you for taking the time to share this detailed feedback about your experience with Birdie. The team here have all seen the review, genuinely appreciate your insights and are sorry to hear about these challenges. Therefore we’ll share some initial responses below - but also an invitation to catch up with the team directly, so we get the full picture.
Firstly, we’re happy to hear that you and team find the Birdie carer app clean, efficient and fast! Our design team works hard to make the Birdie carer app a great experience for those using it, and your positive comments mean a lot.
On the concerns you've highlighted:
1. Admin System Settings/Implementation: That is correct; phone numbers and emails act as the unique identifier for carers on Birdie, so merging these things across different agencies does take a quick confirmation on all sides. The security of anyone who uses the Birdie platform is very, very important - and simply merging the same phone number across agencies could lead to a data breach. That is why in a handful of cases we may ask further questions or provide other solutions before we merge the profile.
2. Support: We’re sorry to hear you experienced slow response times from our support team. This comes as a surprise as our first response time is currently an average of 3.20 minutes during office hours. Are you able to provide us with the chat that was particularly slow? We’d like to investigate this further - thanks!
3. Communication: We’d really like to learn more here as this is something that Birdie has never offered (an emergency number for providers or families using the app).
On the other concerns you’ve shared with us here:
- Logging in/Out: If a carer checks in and out of the wrong visit, it isn’t possible for this to be reversed. However, it is possible for the carer to complete an unscheduled visit, capturing anything they need so no one misses out. It’s also possible for the agency to manually update the check-in/check-out times for each of those visits so everything gets captured.
- Medication/System: If you could let us know what specific issues you’ve had with medication logging that would be very helpful for the team.
- Support: Our team are available from 7 am to 8 pm, covering 92% of the overall support chat volume during this time. During off-hours, our AI workflow handles around 35% of incoming messages, with the rest resolved by the team starting at 7 am. However, even through that AI workflow, we have ensured that our partners can raise incidents with Birdie both in and out of hours should a part of the system not work as expected that could impact the care you provide; and have a member of the Birdie team on hand at all times to assess and fix these major issues.
Hopefully the above addresses the key points you’ve shared with us - however a written review response is only half of it. We understand how busy you may be, though we’d appreciate an opportunity to speak with you to better understand how we can improve your experiences with us. If you can spare some time, please email Nick at support@birdie.care to let us know when you may have 15 minutes for a call. The core reason people work at Birdie is a shared genuine passion for helping our partners deliver their most impactful care yet, whether they deliver care to 2 or 2000 incredible clients; so the team here are really keen to chat and understand your full experience so far.
Thank you again for your constructive feedback, and for your patience.
Warm regards,
Frances from Birdie
We are very impressed with Birdie
We are very impressed with Birdie. The home care solution they have created is without doubt the best solution on the market at the moment. The software is intuitive and every single member of our team (including people who are not IT savvy) was able to pick it up really quickly with very little training needed.
The rostering tool of the software is so simple and it is designed in such a way where it speeds the whole process of rostering up.
The care planning tool is fantastic and has everything you need to create an holistic care plan for every single client. There are pre-built assessments, eMar, task planners, and a whole host more.
There are lots of other great features to such as the messaging feature, auditing, outcomes, client portals, etc. And the Carer App is so well designed, anyone can use it in an instant.
Finally, Birdie itself is a very strong company, positioning itself as a partner to home care providers, not just a service provider. Every single person we communicated with couldn't do enough to help us. We have a lot of unique little processes, as many care providers do, and finding a team of people who embrace that and are willing to work out solutions with you, is quite rare to find. You can tell the culture at Birdie is very strong and the team they have built is so customer centric. We love it.
20 juni 2024
Review zonder uitnodiging
Antwoord van Birdie
Hi James,
Thank you so much for your wonderful review!
We're thrilled to hear that Birdie has met your needs so effectively and that our software and supportive team have made a positive impact on your business operations.
Thanks again!
Best wishes,
Frances from Birdie
Not so good as people said
the new version of Birdie is horrible to get to the medication section, the steps have doubled, also for daily tasks it was better before when these 2 sections were separated, they still appear as they were in unscheduled visits. Also for Live in care it is difficult to set the schedule...we work 24/24 and 7 out of 7 we don't have visit schedules.
30 mei 2024
Review zonder uitnodiging
Antwoord van Birdie
Hello there Elly,
That's such a shame to hear - and I'm sorry that you've been disappointed, especially with the recent update. We're always looking to make Birdie even better, so it's a shame to hear that hasn't been the case for you.
If you could give us an idea of what is causing the most frustration, we'd really appreciate it - that way we can learn what about the most recent update has caused an issue for you, so we can see how many other people have had the same concern and do something about it.
I know the most recent updates for the app have included the ability to easily view timesheets, see worked hours and access much more of your schedule - so if it's these updates or something else, we're very keen to hear what the concerns are.
If and when you are able please either respond to this review, or message our support team referencing this review. Contact them either on the app, on www.birdie.care or via support@birdie.care.
Many thanks,
Lucy from Birdie
Birdie is one of the worst care apps…
Birdie is one of the worst care apps I’ve used. Too many actions required for too few outcomes. Any app that requires video training and booklet to understand, is not a good app. It has no intuitive qualities. It’s impossible to edit, and in my opinion, wholly inappropriate for the kind of care work we undertake.
8 mei 2024
Review zonder uitnodiging
Antwoord van Birdie
Hello W Ogilvie,
Firstly - I really appreciate you sharing this with us.
Secondly - we would like to go a little more in depth to understand exactly what the key areas of concern you have are; for example what the type of care work you do is, where the training got too complicated, where it felt tricky to use etc.
So, what we're keen to do is put you in touch with one of the people who actually build the Birdie app, so you can share your experience and knowledge with us over a candid conversation.
If and when you are able please message our support team referencing this review. Contact them either on the app, on www.birdie.care or via support@birdie.care.
Once you've done that, we'll get a time in to talk. Feedback just like yours that helps us at Birdie understand how to do better, so thank you for sharing; and together, I hope we meet your expectations in the future.
Thanks,
Lucy from Birdie
Beddie is a good site that is very…
Beddie is a good site that is very easy to use.
19 maart 2024
Review zonder uitnodiging
Antwoord van Birdie
Thank you JA! That's great to hear, thank you for sharing. Frances from Birdie.
Antwoord van Birdie
That's great to hear! Thanks for the feedback. Frances from Birdie
Never had challenges logging in and out
20 februari 2024
Review zonder uitnodiging
Antwoord van Birdie
Thank you Glorious! That's great to hear, thank you for sharing. Lucy from Birdie.
Antwoord van Birdie
Thank you Lillian, I appreciate you sharing this with us. Lucy from Birdie
Antwoord van Birdie
Thank you Nicoleta! So glad to hear you find the app useful. Lucy from Birdie
Antwoord van Birdie
Thank you for sharing that Samantha - we really appreciate it! Lucy from Birdie
Great User Interface
The app keeps reinventing itself to make the user experience great. The user interface is easy to use and understand. Easy way to visit, track and document your visits.
6 maart 2024
Review zonder uitnodiging
Antwoord van Birdie
That's a really lovely review to share - thank you Laura. Lucy from Birdie
Reasonable app
6 maart 2024
Review zonder uitnodiging
Antwoord van Birdie
Thanks for your review Jousef, we appreciate it. Lucy from Birdie
Birdie has been working and reporting…
Birdie has been working and reporting of work related issues very convenient and easy.It is user friendly and allows one to report comprehensively on issues affecting work
3 april 2023
Review zonder uitnodiging
Antwoord van Birdie
Thank you for the more detailed feedback! It is really appreciated. Lucy from Birdie
Birdie is easy to use and understand
Birdie is easy to use and understand
6 maart 2024
Review zonder uitnodiging
Antwoord van Birdie
Amazing, that's so good to hear - thank you Emie. Lucy from Birdie
Easy to use and it make the write up…
Easy to use and it make the write up easy
6 maart 2024
Review zonder uitnodiging
Antwoord van Birdie
We're so happy to hear you had a great experience. Your support is greatly appreciated! - Frances from Birdie
A brilliant app very informative
A brilliant app very informative
6 maart 2024
Review zonder uitnodiging
Antwoord van Birdie
Thanks Laura! Your support is invaluable to us. Frances from Birdie
Birdie is great fir me becouse l don't…
Birdie is great fir me becouse l don't need to use another way to confirm my shifts or to made my reports. It is great as well for medication still there are some things could be improved this app is good
5 maart 2024
Review zonder uitnodiging
Antwoord van Birdie
Thank you for the kind review Adriana! We're happy to hear we could make your experience a great one! - Frances from Birdie
Easy to adapt to.
5 maart 2024
Review zonder uitnodiging
Antwoord van Birdie
Hi Linda - it's great to hear such positive feedback. Thank you for supporting Birdie! - Frances from Birdie
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