Bird Travel Reviews 

The Agent Ethan was superb in helping me with all of the Booking from Flights and dates, to downloading my tickets and Passport Assistance and final payment and ensuring my Flight tickets were delivered and just to show at the Airport, thanks again Ethan SUPERB !!

I was helped to sort out my flight very well ,the gentleman was extremely polite and patience and knowledgeable.

Excellent service. Thank you

I would like to leave a review with regards to my first experience dealing with this agent. Ethan dealt with me professionally and was patient with me as I was not sure given the amount of scanners out there. I was given 3 arrangements to make my payments. There was a clause that if I did not pay on the said date my deposit would be forfeited. On the last date of payment arrangement I called the agency and was advised Ethan was off duty. I then requested to be assisted to finalise my payment. The gentleman I dealt with forwarded a link tome to make my payment which I did. I then requested to be forwarded my tickets and was told to expect them in 24hrs. This raised a lot of anxiety and panic as I have never experienced this before. I was told it did not matter how much I demanded the tickets I would have to wait. The next day I sent a message despite previous messages requesting to be forwarded my ticket. I eventually spoke to someone by the name of Rav who was impatient and very rude. After I threatened to involve the police as I truly believed I might have been scammed, he emailed me the tickets only for one return leg as this was a multi city trip. I called him back to advise and sent messages on their WhatsApp advising I had two trips were missing on the issued tickets. He advised me that he issued the tickets according to my last fee which was only for that one trip. I became quite anxious and as I spoke he was speaking at the same time leafing to lack of communication between us. He eventually sent the tickets on WhatsApp. I requested him to email them and advised he was not adhering to the trading standards. While speaking to him he told me go report wherever you want to report and hung up the call. I went through a lot of similar disrespect from his colleague the day before too. I have requested to be advised where to lodge a formal complaint and he has not advised me as yet. He informed me I keep repeating the same thing over. I have told Rav I am a customer and have dealt with agents and airlines in the past and never did I ever have an experience of making a payment in full and being told I must wait 24 hrs for my tickets after payment. After his mistake of not issuing all tickets he did not find it necessary to apologise but instead was rude and hung up the call not only on me but to my daughter too. I will never use this agent again as some of their staff obviously need customer relations training. However I want to thank Ethan for his patience and professionalism even though he went on a day off and did not arrange for the finalisation of my tickets as this caused me a lot of grief with his colleagues.

Our travel advisor Victor was amazing, he was very professional and polite and willing to help in any way he could. He made our booking extremely easy and nothing was too much trouble for him. Our experience was very smooth thanks to Victor

I’m giving second time my feedback to the Bird Travel company and company staff, all the staff members are very friendly and very helpful always anytime if I require any questions they solve my questions straight away, especially Sam he’s always available and answer my questions straight away, would like to recommend strongly… 🙏

I booked my holiday with “Bird Travel”.
I called them many time for tickets and timings, they listed my option very passionately and give me best advice and tickets..
staff very nice , honest, good taker and best advisor..
if you want enjoy your time plz go with “Bird Travel” is best 😊😊

Ethan miss sold seats to my mother on a Cathay Pacific flight. He told my mother, without paying for the seats she would not have a seat on the plane. Over 200 pounds later and my mother has been duped by Ethan. I am in the process of complaining for this miss information with intention to mislead.

Sam was professional extremely helpful worked through any issues that weee raised dealt with all my queries definitely recommend this company

Victor was very helpful and prompt with his replies on WhatsApp and by email. No fussing. I will go to him direct next time I need an intercontinental.

Service was really good and the advisor SAM helped me a lot to find really good deal with my ticket .he was very professional and know how to deal with customer .Thank you SAM

Hi ! I booked my tickets for dubai and Victor served me on the fone call ..He is absolutely amazing n helpful ..The way he giving me options he is very professional ..definitely I'll use this service again n highly recommended..thanks Victor your best customer service .Nida Mazhar

My mother asked for a flight to Vancouver Canada they gave her a price and she paid for it, turns out they’ve booked her a flight to Toronto canada and the manager is trying to tell my dad that Vancouver is in Toronto!!!!!!!

Exploited a vulnerable customer (my mother) she paid for tickets to Canada and then they took a further £232 for the visa which only cost £20.84 for the US visa and the Canada visa. The company are terrible and scam people! I will update this with further information as this progresses. We are waiting for a manager to call back. Avoid this company they are disgusting!!!

Edit: the email that Jay sent asked my mother to email back with “all ok and I authorise” she didn’t send this she sent Yes and then another email followed with I will check my own prices because I didn’t know it would cost this much. This email was sent at 10.19am and then another sent at 10.41am the visas were processed at 10.49am so jay chose to ignore my mums emails and still processed the payment on her card.

A manager is still not returning calls and neither are they taking them. I challenged Jay and as soon as he couldn’t answer my questions he said he will not speak with me because it’s not my booking. He didn’t have a problem before only when I questioned his £185 + £10 for the Canadian ETA and £197 + £10 for the US ESTA. I asked where he had got these prices from and he said the “system”

I will go the end with this company and ensure that they never do this to anyone ever again and never exploit anyone. Please do not use this company. The reviews on here are not from genuine customers.

I just want to say I am very grateful to you Victor for all your help and support you gave me during the past couple of months
You did cope with all my questions and challenges I did face
You really understand my needs for my travels and did helped me
My journey was much easier than I thought following your advice
You did find me the right ticket and help I needed for my travel, especially with my health condition.
Thank you very much, definitely I’ll buy my next ticket from you and for my family.
God bless you 🙏

Sam was excellent at finding us replacement flights after our flights were cancelled at short notice. We struggled to find anything that would accommodate our family, but Bird Travel managed to find us flights. Great and helpful service.

It was so helpful unbelievable

This is my second time booking with Bird Travel. Ethan is the perfect travel agent. He was able to find myself and a friend the flights we wanted with if the budget we had. He was quick within his search and was even able to find alternatives if needed. I can say that I would happily book with him again. Thanks once again Ethan