Boostworks Reviews 144

I was recognized by my company for some work that I did and awarded a financial reward.
I've just logged on to get myself a pizza express voucher so that I can my son and Daughter out for dinner and noticed they have stolen my reward as I did not use it within a time period. How can this be justified?

Sorry to do a public review but you haven't responded to emails. I registered on 16 May; got an automatic email saying I would need to provide ID checks; I emailed the given address on 18 May asking what documentation you needed, as couldn't find it in any FAQs. No reply. Chased on 22 May, again on 28 May, and again on 9 June. In my 9 June email I said that I was considering cancelling my umbrella membership as a result of this as was paying for a service that was unusable. I got a very quick reply (presumably automatic) failing to acknowledge my question/issue but telling me to go ahead and cancel via the umbrella organisation. Absolutely extraordinary customer service -- ignore the question 4 times over a 4 week period, then jump at the opportunity for someone to leave the scheme. What a waste of everyone's time.

Great teams meeting, nicely presented!!

I had a payment duplicated due to a connection issue I suspect, and the team where helpful and swift at helping me resolve the issue.

Occasionally the system is a bit frustrating and won’t let me purchase an instant voucher, but customer services at Boostworks always respond quickly to my request for assistance.

There's a few idiosyncrasies with how the vouchers and the discounts work that you figure out by trial and error. Right now I have to wait 24 hours before I can buy the voucher and it's already delayed me buying the things I want to buy for a day. The support responds about a day late, often to say "that's just how it works, don't do that again" i.e. no refunds, no discount on vouchers you buy with your balance, and whether or not you can make payments seems random, and all you can do about it is wait 24 hours to try again. Quite a lot of agro to try and claw back the membership fee. I'm probably breaking even and it's annoyed me a bit. Worth it if you plan to buy a lot, possibly not ongoing.

Raise a query on 31st March (253604), chased on 8th April (which just raised another number 254219) - still no response as of today 17th April.
I have been trying to add funds to a reloadable card (which I do every month and have done for the last 3 + years).
Get all the way through the payment process, put my card details in and get "Unable to retrieve user billing addresses from the API".
This has happened previously and been resolved.
Tried phoning Boostworks today to get a message saying lines are closed for training and it goes dead, no option to leave a message or anything.

Boostworks organise discounts and special offers to particular groups. When one of their discount codes didn't work I raised the case with their customer service team. They asked for a screenshot of the rejection message, which I supplied within an hour. Three days later there has been no response, despite a reminder. Complete waste of time!

I play the Lotto on here every month. Sadly I haven't won yet. But it's free to enter so I can't complain. I buy my Google Play gift vouchers from here too!

Got access to boostworks through my umbrella company. Their website locked me out of my account as I was trying to buy vouchers for a laptop. Tried to resolve this with them, but they're simply not able to run their own website. I say that as someone who's worked on websites for almost 20 years.

They then lied about what happened to absolve themselves and their faulty, out of date website of any responsibility. Will be feeding back to my umbrella company about this - hopefully they'll consider using a more professional company in future.

Update

More lies from boostworks in their reply below. I was locked out after one attempt to buy vouchers, not because of anything I did but because your outdated website failed. Pretending you can't override your own website's 'automated' rules is an interesting excuse. Either you don't know what you're doing or you're too cheap to hire people who do.

And I did contact you to resolve this. Funny how I've received more of a response from boostworks after writing a public review detailing your unprofessionalism... nothing more than pr.

Boostworks provide a facility for a charity to which I subscribe and their services to date have been excellent. I had reason to get help recently from Customer Services who were very responsive and helpful.

It's a great concept, but why oh why does using your balance for paying part of a voucher mean that you do not get cashback on the balance paid for by debit card?

I can see now there is a warning about not "boosting your balance" at checkout but I'm fairly new to the app and didn't realise what that meant.

I lost out on about £5 worth of cashback because it auto used my balance of £3.60 so I'm now feeling a bit ripped off..

Issue with card loading which transpired to be a notification issue rather than the card. On raising the problem, it was quickly looked at and they personally reached out to check fully resolved, with a contact point if anything else was needed. No lengthy trawl through ten help menus, actual people helping and doing so quickly. Love it

Boostworks provides an outstanding service. We use their platform to provide retail discounts and peer to peer recognition for our employees. What really stands out is their quick response time to queries. Their efficiency and customer focus make them a pleasure to work with. The platform is also very easy to use. Highly recommended.

I reached boostworks customer care team to cancel an unsuccessful transaction and refund the amount. The customer support team responded quickly and did all the needful in refunding the amount within days. They keep me updated with every single progress. They are one of the best customer support team I have ever interacted

The issue I had was quickly understood and very promptly resolved by Merv. Excellent customer service.

I made contact as I was struggling to register, I received a swift reply and issue was resolved immediately.

I have used this benefit webpage only a couple of times and I never fell disappointed. Admittedly to make the most of it you must tweak your shopping habits but you are going to get used to it. Recently I did a mistake and Merv from the helpdesk was super attentive and helpful.

By mistake I deleted a Morrisons instant voucher. I asked if it could be retrieved and in less than an hour a link was sent to the voucher.
Excellent, outstanding customer service for the 2nd time in a few months.