Visited the Ilford branch of Boots opticians and can highly recommend to anyone looking for a great experience. Both Shaheena (optometrist) and Sharon were not only professional throughout but made me... Toon meer
Bedrijf heeft geantwoord
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Booking an appointment is super easy, same day appointment, booking in guy was super helpful, seen bang on time by a lovely young lady (wasn’t sure of name sorry!) and then seen by by a lovely young g... Toon meer
I would like to thank Boots Opticians in Eastbourne for their care, professionalism and patience over many years. The Optometrist takes such good care of my eyes and ensures I get any necessary tre... Toon meer
Bedrijf heeft geantwoord
Had a thorough routine eye test today and had the most amazing experience with incredibly polite and helpful and friendly staff Was seen by the team at Boots Weston Favell Northampton. Seen by L... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Boots Opticians
Geschreven door het bedrijf
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contactgegevens
Verenigd Koninkrijk
- 0345 125 3752
- boots.customercare@boots.co.uk
- boots.com/opticians
4,4
Uitstekend
10K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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I visited Boots Opticians on Queens…
I visited Boots Opticians on Queens Road, Sheffield today for my eye test, and I had a really positive experience. After completing all the test procedures, I selected two pairs of glasses.
I would especially like to mention Imogen and Nooshin, who both helped me throughout the process. They clearly explained the differences between the glasses and were extremely friendly and patient with me. They always had a smile on their faces and answered all my questions professionally.
I truly appreciate their excellent customer service, and I would love to see them recognised or rewarded for their outstanding work. I am very happy with my experience and look forward to seeing them again.
28 maart 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thanks so much for your lovely review! We’re grateful for your continued support and are always here to make your next visit just as great — if not better.
Anne-Marie was so wonderful
Anne-Marie was so wonderful. She helped me get my new glasses sorted, made sure they fit me and then made sure the boost in my glasses was in the correct position. Then when I picked them up she helped me again and made sure I was ok seeing out of them and I could read with the boost but. I was very happy.
28 maart 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you so much for your lovely review! We’re thrilled to hear you had a great visit and felt well cared for by our team. Friendly service and customer satisfaction are what we strive for every day. We look forward to seeing you again soon!
Great Service !
Boots Victoria Centre Nottingham optician staff & eye test team so helpful, informative, kind, caring & great service providers . 10/10 🥰
28 maart 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
We’re so glad you had a positive experience with us! Our team works hard to provide friendly, professional service, and it’s wonderful to know that came through during your visit. Thanks for choosing us — we hope to welcome you back again soon.
I was seen by Adele and Charlie
I was seen by Adele and Charlie, who were both very patient and attentive. Thank you
28 maart 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your kind words! We’re delighted to hear that you enjoyed your visit and received the great service you deserve. Your feedback means a lot to our team and motivates us to keep delivering exceptional care.
Boots Opticians Winchester
Boots Opticians Winchester-I came in to look at the frames and got in touch with one of the sale representative. All of a sudden the manager came to us and told sale representative to look after someone else.
Representative was so annoyed because she was talking to me and explaining the frames I was trying. Then Silence. I put all the frames beside and went out of the shop without buying. I ordered the frames I liked and chose in this shop from another website. Manager-lack of communication skills and disrespectful.
Update 01/05/2026 : No update, no call, no mail.
14 maart 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
We apologise for the experience you have described during your visit to our Winchester store. We take customer satisfaction seriously, and we are very sorry that you felt disregarded and that your interaction was interrupted in this way. We understand how frustrating and disappointing this must have been, especially when you were in the process of choosing frames.
We would like the opportunity to look into this matter further and address your concerns appropriately. Please contact us at Opticians.customer.relations@boots.co.uk
with a copy of your review, along with the store location, date of your visit, and any additional details, so we can investigate and respond accordingly.
New Glasses …
I was served bu Debra who was very helpful and knowledgeable. She made me feel completely at ease talking me through the test and then advising me on which glasses would suit my needs best.
27 maart 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thanks so much for your thoughtful review! We’re happy to hear you had a great experience at Boots Opticians and felt supported by our friendly staff. We’re here whenever you need us — see you next time!
Very caring
Very caring, welcoming and friendly team at the Ruislip branch of Boots Opticians ... always go the extra mile.
24 maart 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
We truly appreciate your kind feedback. It’s great to know you had a smooth and friendly visit — that’s exactly the experience we aim to provide. Thanks for trusting us with your eye care!
Opticians feedback
I had my eyes tested at the Bognor Regis branch of boots now for a number of years, l always like to see Mandy about my glasses because she has good knowledge and always explains everything in detail, I would recommend her to friends and family.
24 maart 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your kind review! We’re so happy to hear you had a great visit. Your eye care is incredibly important to us, and we’re proud to be part of your journey toward better vision.
Awful
Awful. I prev wrote a review based on terrible supply and service. Boots responded to email boots opticians customer service. Surprise! they never responded either. The shop, Boots Customer service and the supply being overdue, forcing me to buy elsewhere to get my contacts in time have all been terrible but being ignored three times by the customer service has been the worst experience.
12 februari 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
We apologise for the experience you have described and for the continued frustration caused. We take customer satisfaction seriously, and we are very sorry that you have experienced delays with your order, poor service, and a lack of response from our customer service team. We understand how disappointing this must be, especially after making multiple attempts to get support.
We would like the opportunity to look into this further and ensure your concerns are addressed. Please contact us at Opticians.customer.relations@boots.co.uk
with a copy of your review and any additional details about your order and previous contact attempts, so we can investigate and respond appropriately.
Very helpful
The staff were very helpful. Especially Absalom and Grant.
27 maart 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thanks so much for your lovely feedback. We’re delighted you had a great visit — your eye care is our top priority, and we’re here to support you every step of the way.
Surprised and delighted
I had lost one of the nose pieces on my glasses. They hadn’t been bought from Boots so I was delighted when Charlotte said she could fit new ones for me. I was even more surprised when there was no charge. An excellent result for me, thank you very much.
26 maart 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
We truly appreciate your kind words. It’s wonderful to hear you had a great visit. Your eye care is important to us, and we’re committed to providing the best possible experience every time.
Great customer service for me and Hubby…
Great customer service for me and Hubby all the staff was so friendly and helpful ,Freya ,Charlie, and Steph, good choice of frames at reasonable price wouldn't go anywhere else highly recommended and a bonus of collecting your points on boots card ! Thankyou
24 maart 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your thoughtful review! We’re so glad your visit went well. Your eye health is important to us, and we’re honoured to be part of your care. Looking forward to seeing you again!
Becky was very patient and helpful in…
Becky was very patient and helpful in helping me choose new frames and lenses. Will definitely be returning next year.
19 maart 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your feedback. We’re delighted to hear that Becky was patient and helpful while supporting you in choosing your new frames and lenses. We appreciate your kind words and look forward to welcoming you back next year.
Really positive & knowledgable…
Really positive & knowledgable experience, was welcomed from the start. Everything was explained in a TOP & easy to understand way from front of house to CJ who walked me through the brilliant & cost effective options.
Would definitely recommend this Optician, cracking team.
18 maart 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for taking the time to share your positive feedback. We’re delighted to hear that you had such a knowledgeable and welcoming experience throughout your visit, and that everything was clearly explained. It’s great to know the team helped you find the right and cost‑effective options. We really appreciate your recommendation.
Youngest tore off my glasses and…
Youngest tore off my glasses and possibly injured eye. All the staff were excellent at Swansea Boots. From the reception to the young lady who noticed the glasses needed a slight adjustment.
The lady optician - Emma, was brilliant and I was throughly checked out. I would recommend Boots Opticians any time.
26 maart 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re so pleased to hear that the Swansea team took great care of you, from the welcome at reception to the careful adjustment of your glasses. It’s wonderful to know that Emma carried out such a thorough eye check and helped reassure you after your injury. We truly appreciate your kind words and recommendation.
Thank you Charlie and team
Thank you Charlie and team
Lovely service again today got a eye test straight away very helpful with the ordering of my glasses
Everyone happy to serve us
Thank you all once again
Rob& liz holmes
26 maart 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you, Rob and Liz, for your lovely feedback. We’re so pleased to hear that Charlie and the team provided helpful, friendly service and were able to see you straight away for your eye test. We really appreciate your kind words and look forward to welcoming you both again.
Cannock Store
Cannock Store, the Opticians and staff were wonderful after they found a problem after my cataract surgery. Made telephone calls to get me seen the same day at the clinic I had surgery also Charlotte was amazing she was so understanding and supportive as I was a shook up by what I was told. I think they all went over and above to make sure that I was ok and as a result was seen the same day by other specialists. I can't praise or thank them enough.
18 maart 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re so pleased to hear that the Cannock team took such great care of you after your cataract surgery, ensuring you were seen promptly and supported throughout. A special thank you for your kind words about Charlotte, we’re glad she helped reassure you during a worrying moment. We truly appreciate your feedback and are grateful you felt so well looked after.
Very good kind understanding staff are…
Very good kind understanding staff are amazing excellent eye test 10 out of 10
21 maart 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that you found the team so kind, understanding, and supportive, and that your eye test was such a positive experience. We truly appreciate your 10/10 comment and your kind words.
Antwoord van Boots Opticians
Thank you for your feedback. We’re so pleased to hear that you found the team helpful and friendly during your visit. We really appreciate you taking the time to share your experience.
Excellent all round
Excellent all round! The staff were all fantastic, most helpful and friendly. The optican Alisha was brilliant, extremely thorough and explained everything beautifully. Top marks!
26 maart 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your feedback. We’re delighted to hear that you received such friendly, helpful service and that Alisha provided a thorough eye examination with clear explanations throughout. We truly appreciate your kind words and top marks.
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