Appointment was at 10.55am in the Castle Quarter,Norwich store I still hadn’t been seen some 20+ minutes later so I cancelled the appointment and walked out. This particular branch of Boots never keep... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My reading glasses fell apart late last night when dropped and hit a hard surface. I visited Boots Opticians in New Milton and a very courteous gentleman, Povey put my glasses back together in a matte... Toon meer
Bedrijf heeft geantwoord
Another successful visit to see Richard, the contact lens practitioner at Boots, Chelmsford. We're on a bit of a mission to find me the best multifocal contact lenses as the ones I've had for years ar... Toon meer
Bedrijf heeft geantwoord
I didn't note names but Sunday 30th August a.m my unplanned visit was accommodated because of a cancellation. Complete eye health tests and honest advice was received with many thanks. I have been co... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Boots Opticians
Geschreven door het bedrijf
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contactgegevens
Verenigd Koninkrijk
- 0345 125 3752
- boots.customercare@boots.co.uk
- boots.com/opticians
4,4
Uitstekend
11K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Dementia Patient: Their system for dealing with patients…
Their system for dealing with patients who have dementia is superb. All the staff at the Middlesbrough branch were excellent. They took the time and care to make patient comfortable and safe. In particular Mike, Ruth and Chris who went out of their way to help. Cannot fault the policy and training to deal with such difficult patients. Thank you.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Middlesbrough store provided such excellent care and support. It’s wonderful to know that Mike, Ruth, Chris, and the wider team took the time to ensure your loved one felt comfortable, safe, and well looked after throughout their visit. We truly appreciate your kind words and are pleased that the team’s approach made such a positive difference.
Good Customer Care with All Tests…
Good Customer Care with both the Tests before and the actual Eye Test where aspects of All the Tests were explained.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received good customer care throughout your visit and that both the pre-screening tests and eye examination were carried out professionally. It’s wonderful to know that the team took the time to explain the different tests and their results, helping you feel informed and reassured. We truly appreciate your kind words.
So helpful
So helpful. Popped in for a repair without booking and they sorted me out in no time. It was the wonder team of Rachel &Surat. Thank you girls x
11 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Rachel and Surat were so helpful when you popped in for a repair and that they were able to get your glasses sorted so quickly without an appointment. It’s wonderful to know that their friendly and efficient service made such a positive impression. We truly appreciate your kind words.
Zero customer service
Although the eye testing in the Kingston branch was very thorough, I was very surprised that a new pair of reading glasses with new lenses was £50.00... but if I wanted to use the frames I had bought there a year ago, with new lenses, the price would be £150.00! How ridiculous. Everyone knows lenses are less expensive than new frames. And I can read better with last year's reading glasses, than the new £50.00 ones that I collected today. Apparently they are "bespoke" so no refund. I did mention they could use the frames for someone else as they are brand new, but no reply to that one.I am disgusted with Boots and will be going elsewhere for my eye test in future. If they had agreed to a full refund I will think about returning. UPDATE. Since answering their questions in their immediate reply below, I have heard.. surprise surprise.. absolutely Nothing. A week later. They have my money, they really don't care.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly your concerns regarding the cost of reglazing compared to purchasing new glasses, and that your new reading glasses do not appear to be providing the clarity you expected. We understand how disappointing this must have been after purchasing from us and collecting your glasses. Please contact us at boots.customercare@boots.co.uk with a copy of your review and the following details:
Full name
Date of birth
Telephone number
The store you visited
Jaimini the optometrist was very…
Jaimini the optometrist was very helpful explaining my annual sight test results along with Fernando helping me find my ideal glasses available to me..
10 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Jaimini provided such helpful care during your annual eye test, taking the time to explain your results clearly. It’s also wonderful to know that Fernando helped you find the ideal glasses to suit your needs. We truly appreciate your kind words.
Had my 2 yearly eye test felt very…
Had my 2 yearly eye test felt very comfortable and was put at ease.Staff are friendly and i was there for about 1 hour which i expected.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you felt comfortable and at ease throughout your eye test. It’s wonderful to know that the team were friendly and supportive, helping to make your visit a positive experience. We truly appreciate your kind words.
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such thorough and professional service during your visit. It’s wonderful to know that the team took great care to ensure you received the highest standard of eye care. We truly appreciate your kind words.
Great Service
I got an appointment very qickly and did not have to wait long. The staff member listened to why I wanted an eye test, confirmed my details ask about the additional scans, which I also wanted, then did the sans and prelinimary eye pressure checks. I was seen immediately by the optician who was very thorough. He confirmed that my fall had not damaged the retina repair in my left eye and my prescription was fine, but confirmed that I had dry eyes. He prescribed drops and I had to go to Boots Chemist to get the spray. An excellent experience that put my mind at rest.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that you were able to get an appointment so quickly and that the team listened carefully to your concerns. It’s wonderful to know that the pre-screening and eye examination were carried out thoroughly, that your retina repair was checked and found to be unaffected, and that the cause of your symptoms was identified and explained clearly. We’re especially pleased that the optician was able to provide reassurance and put your mind at rest. We truly appreciate your kind words.
Dirty - lacks basic customer service
The receptionist directed me to the waiting area. No customers were waiting but the two member of staff did not acknowledge me and continued their private conversation for another five minutes. The floor was filthy with dust and hair balls. It would have been no stars if it was not for the professionalism of the receptionist.
9 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly that you were left waiting while staff continued a private conversation and did not acknowledge your presence. We are also concerned to hear about your comments regarding the cleanliness of the store environment. We are pleased to hear that the receptionist provided a professional service.
Please contact us at boots.customercare@boots.co.uk with a copy of your review and the following details:
Full name
Date of birth
Telephone number
The store you visited
This was my first time visiting this…
This was my first time visiting this opticians. I haven't had an eye-test in years, but felt that my eyesight was starting to get worse. The optician and the other staff were all really helpful, especially seen as I had my 5 year old autistic daugther in tow. They walked me through everything, and helped me choose my first ever set of glasses (Not bad for 45).
8 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that your first visit was such a positive experience. It’s wonderful to know that the team were helpful and supportive throughout your eye test, taking the time to explain everything clearly and assist you in choosing your first pair of glasses. We’re especially pleased that they helped make the visit comfortable while accommodating your daughter as well. We truly appreciate your kind words.
Eye test at Gyle Shopping Centre
Eye test at Gyle Shopping Centre,
Staff were very busy but they were professional.
Rochelle and Evie were so good at their job and very pleasant.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Rochelle and Evie provided such professional, pleasant, and helpful service during your visit to our Gyle Shopping Centre store. It’s wonderful to know that, despite being busy, the team ensured you received excellent care throughout your appointment. We truly appreciate your kind words.
My glasses
I had excellent customer service from Ranjit on the 10th of August spend quality time with me helping me choose my glasses Ranjit always gives hundred percent good customer service very pleased with vist today
at boots high street Birmingham Ranjit is a lovely lady
10 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Ranjit provided such excellent customer service during your visit to our Birmingham High Street store. It’s wonderful to know that he took the time to help you choose your glasses and ensured you received the care and attention you needed. We truly appreciate your kind words and are pleased that Ranjit’s dedication made your visit such a positive experience.
Archaic practices undermining otherwise…
Archaic practices undermining otherwise pleasant staff. I visited the Birmingham store to purchase glasses that I had already chosen after having had an eye test at their Kenilworth branch 12months and 24months prior. Boots systems showed no sign of the prior test (despite me having the booking confirmation on my phone) but did have evidence of the one 24months prior.
Unfortunately however as the prescription was a paper copy only they could not dispense without telephoning Kenilworth to get the opticians consent. To do this they have to phone the main Boots switchboard like the rest of us and there was no answer. There was no answer that phonecall.
It is also not possible to provisionally order the glasses in store and complete without me revisiting as “payment can only be taken in store”. Nothing more could be done and all because Boots have no reliable digital system for your prescription (despite it being 2026).
I would contrast the above with Cubbitts or Glasses Direct who I have ordered from previously and who appear more willing to join the 21st Century.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly the difficulties you encountered due to missing records, the reliance on paper prescriptions, and the inability to proceed with your order despite having evidence of previous appointments. We understand how frustrating this must have been, especially when modern systems and processes would be expected to make the experience simpler and more efficient.
Please contact us at boots.customercare@boots.co.uk with a copy of your review and the following details:
Full name
Date of birth
Telephone number
The store you visited
Glasses repaired
Asked chloe to repair my glasses ,she was so helpful and repaired them with no cost thank you so much for your help.
Friendly reliable service would recommend. Thank you . Boots of Huntingdon.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Chloe at our Huntingdon store was able to repair your glasses and provide such helpful service. It’s wonderful to know that the repair was carried out quickly and at no cost, and that you found the team friendly and reliable. We truly appreciate your recommendation and kind words.
Great appointment and examination
Great appointment and examination. Nikki, Kaplan and Rachel were professional and really helpful plus friendly.
My wife and I felt in good and capable hands.
Well done all three of you
29 juli 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Nikki, Kaplan, and Rachel provided such professional, friendly, and helpful service during your appointment. It’s wonderful to know that both you and your wife felt you were in capable hands throughout your examination. We truly appreciate your kind words and will be sure to share your thanks with the team.
Best opticians in smaller branches.
Arpesh Ruparelia always conducts my eye examination in a thorough, informative and pleasant professional. I feel I can ask any questions and that he is giving me his uninterrupted attention. I contrast this to when I lived in Kingston and went to a larger Boots where this did not happen.
29 juni 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Arpesh Ruparelia continues to provide such thorough, informative, and professional care during your eye examinations. It’s wonderful to know that you feel comfortable asking questions and that he always gives you his full attention. We truly appreciate your kind words and are pleased that your experiences have been so positive.
Visit to Boots Optician Christchurch
My husband went for an eye test a few days ago.
We saw a fantastic team Betti Sarah and the wonderful optometrist Namrata.
All were extremely welcoming, cheerful, friendly and helpful.
The examination was explained along the way, we felt very comfortable.
I also went a couple of days later and had a similar positive experience.
29 juli 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your thoughtful review! We’re so glad your visit went well. Your eye health is important to us, and we’re honoured to be part of your care. Looking forward to seeing you again!
Professional and friendly
Professional.
Friendly.
Knowledgable.
All round great experience, I'll be back!
8 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you so much for your kind review! We’re thrilled to hear you had a great experience. Your support means the world to us, and we look forward to welcoming you back soon.
Excellent Wallisdown branch
Attended Wallisdown branch. Very helpful staff. I had an unusual prescription that made the choice of frames more limited but they were very helpful and took time to explain all the costs and different options available to me. Impressed with their care and attention.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Wow, thank you for the amazing review! We’re thrilled you enjoyed your visit and truly appreciate your support. You’ve made our day
Eye test
My eye test was very thorough then i had Lindanto help me with my glasses/transaction/varyfoucal. She was brilliant very honest, and just explained what i was looking for and honestly she knew her stock she took me straight to the glasses i was looking for then gathered a few more for variation. I even went for glasses that i was not thinking of but absolutely loved them. LINDA is so good at the job and pleased she is now with the Boots Gyle team.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your thoughtful review! We’re so glad your visit went well. Your eye health is important to us, and we’re honoured to be part of your care. Looking forward to seeing you again!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.