Appointment was at 10.55am in the Castle Quarter,Norwich store I still hadn’t been seen some 20+ minutes later so I cancelled the appointment and walked out. This particular branch of Boots never keep... Toon meer
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My reading glasses fell apart late last night when dropped and hit a hard surface. I visited Boots Opticians in New Milton and a very courteous gentleman, Povey put my glasses back together in a matte... Toon meer
Bedrijf heeft geantwoord
Another successful visit to see Richard, the contact lens practitioner at Boots, Chelmsford. We're on a bit of a mission to find me the best multifocal contact lenses as the ones I've had for years ar... Toon meer
Bedrijf heeft geantwoord
I didn't note names but Sunday 30th August a.m my unplanned visit was accommodated because of a cancellation. Complete eye health tests and honest advice was received with many thanks. I have been co... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Boots Opticians
Geschreven door het bedrijf
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contactgegevens
Verenigd Koninkrijk
- 0345 125 3752
- boots.customercare@boots.co.uk
- boots.com/opticians
4,4
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11K reviews
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Well had a free eyetest at Boots very…
Well had a free eyetest at Boots very professionally done. Then i go to sales to choose my glasses etc and am told i will have to pay for my test as i have had a free test within a year elsewhere! So i explain i am about to spend a little over £900 and for the sake of £30 they will lose the sale. Reply “if i do that for you i will have to do it for everyone! “ so i asked for my prescription and left. I wonder if Boots realise such things happen? LOL i replied to Boots customer care as requested but unfortunately after spending even more time on this it has come to nothing. I have sought service elsewhere as i need to order some glasses. But pleas make sure of costs before you even have a free eye test as it may not be free.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for taking the time to share your feedback. We're pleased to hear that you found your eye test to be professional. We're sorry to learn that you were disappointed with the information provided regarding the eye test charge and that this impacted your experience when discussing your purchase options. We appreciate you bringing your concerns to our attention.
Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Excellent service
The arm snapped off my glasses and only had them few months. I went in to advise them and was served by Mo who is always very friendly and sorted the issue out for me without any hesitation.
Would recommend Boots Opticians in Mere Green.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Mo at our Mere Green store was able to resolve the issue with your glasses so quickly and without hesitation. It’s wonderful to know that his friendly and helpful approach made the experience a positive one, especially when your glasses were only a few months old. We truly appreciate your recommendation and kind words.
Very helpful staff
I walked into the Stevenage store asking if they could help straighten a wonky pair of sunglasses and Siri was very helpful and did a great job and was very polite. 5 stars for customer service.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Siri at our Stevenage store was able to help with your sunglasses and provide such friendly, polite, and efficient service. It’s wonderful to know that she did a great job and made such a positive impression. We truly appreciate your 5-star recommendation and kind words.
Excellent examination
Excellent examination, informative and helpful. Service after, trying to choose frames was relaxed, patient and very helpful.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received an excellent examination that was both informative and helpful. It’s wonderful to know that you felt supported when choosing your frames, with the team providing relaxed, patient, and helpful service throughout. We truly appreciate your kind words.
Took too long with appointment
Took too long with appointment - had to leave otherwise would have received parking fine
12 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for taking the time to share your feedback. We're sorry to hear that the length of your appointment caused inconvenience and that you felt you had to leave to avoid receiving a parking fine. We appreciate you bringing your experience to our attention.
Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Great service free eye test, but the price of glasses and lens have rocketed since my last purchase
Staff were great, two issues one was the computer program in the eye test where you have to identify how many white lights has shown did not work correctly and took several resets before it began to work. Perhaps somebody from tech could sort this out. The only other issue was poor selection of frames and the price has rocketed since my last purchase so as my prescription has not changed significantly I did not purchase whereby if the choice had been better and the price more enticing I would’ve purchased a different frame shaping size.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team provided such great service during your visit. We’re sorry, however, that you experienced issues with the eye test equipment and appreciate you bringing this to our attention. We also understand your disappointment with the range of frames available and the increase in prices since your last purchase. Your comments are valuable and will be shared with the relevant teams for review. Thank you for taking the time to share your experience.
Appointment made without any issues and…
Appointment made without any issues and not too long to wait. Friendly & professional team.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that booking your appointment was straightforward and that you were seen without having to wait too long. It’s wonderful to know that the team were friendly and professional throughout your visit. We truly appreciate your kind words.
Fabulous service for my eyes and ears…
Fabulous service for my eyes and ears tests . Really knowledgeable staff . Very thouragh in their approach with a friendly style and relaxed environment.
This has been a consistent experience ive had to my test visits to Boots in the Gyle in Edinburgh
10_10 every time . Well done to all. 👏
11 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you continue to receive such fabulous service for both your eye and hearing tests at our Gyle store in Edinburgh. It’s wonderful to know that the team are consistently knowledgeable, thorough, friendly, and professional, helping to create a relaxed and welcoming environment at every visit. We truly appreciate your loyal support and your 10/10 recommendation.
Paid a lot but have got nothing
My old pair of glasses broke so it was time for an eye test and new glasses. I paid for three new pairs. The first pair came after two weeks of waiting. It became apparent that the lenses were incorrect. They were not thin and did not have the sun reaction coating which I had paid for. They were also missing the veri-focal treatment that I had paid for. I returned them and have to wait another 3 weeks to get the new lenses fitted.
The other two pairs of glasses I ordered appear to have gone missing in the system. Been waiting for over 3 weeks. In total I have paid £1,200 for nothing. Will never use Boots again. Just interested in upsell but won’t provide what you have paid for. Should have given my hard earned money to charity and bought some superglue to fix my old pair. Avoid at all costs.
PS forgot to add the pair of glasses with the wrong lenses came with a cheap Boots branded case. They cost £600 pounds and were designer frames. Where has the original designer branded case gone Boots? I expected and paid for much more.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for taking the time to share your feedback. We're sorry to hear that you were dissatisfied with your experience and the issues you encountered with your glasses order. We appreciate the concerns you've raised regarding the specification of the lenses supplied, the delays in receiving your other glasses, and the presentation of your order. Thank you for bringing this matter to our attention. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Boots Eye Test
This afternoon I went to Boots Opticians in George Street, Hove for my eye test. I have an eye test every two years. I booked online last night after a text reminder from Boots and managed to get an appointment the following afternoon. I paid for the full eye test (£25) as it also scans the back of the eye, its layers and the pressure in the eye. Two Boots employees carried out the eye test. Initially, Abbey scanned the eye and then the optician, Meghna . They were very professional and thorough. I highly recommend the Boots Opticians service.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Abbey and Meghna provided such professional and thorough care during your eye test at our George Street, Hove store. It’s wonderful to know that booking your appointment was quick and convenient, and that the advanced eye examination gave you confidence in your eye health. We truly appreciate your recommendation and kind words.
Purchase of sunglasses in Winton branch
Went to boots winton to purchase some new sunglasses. LIZ couldn't have been more friendly and helpful. Helped me choose as I was unsure and left feeling very happy. Boots are very lucky to have such a lovely member of staff. Many thanks. Shirley
30 juli 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback, Shirley. We’re delighted to hear that Liz at our Winton store provided such friendly and helpful service while helping you choose your new sunglasses. It’s wonderful to know that she made the decision easier for you and that you left feeling happy with your choice. We truly appreciate your kind words and will be sure to share your compliments with Liz.
Extremely professional service as always
Extremely professional service as always. Today I was helped by 4 excellent members of the team- Salma Ayoub, Emily Borden, Magda Mazur and Lewis. I have been attending the Basingstoke branch of Boots Opticians for eye tests for over 40 years. I have always been happy with the care and today was no exception. I felt valued and properly cared for. I did not feel rushed and everything was explained clearly. Congratulations on your excellent staff. The service is first rate and much appreciated. Thank you.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Salma Ayoub, Emily Borden, Magda Mazur, and Lewis provided such professional, caring, and attentive service during your visit to our Basingstoke store. It’s wonderful to know that, after more than 40 years as a customer, you continue to feel valued, well looked after, and never rushed, with everything explained clearly. We truly appreciate your loyalty and kind words, and we're pleased the team made your experience such a positive one.
Wellingborough branch
Went in to Wellingborough branch to query some reading glasses which the coating was coming off. Sue was very helpful and friendly.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Sue at our Wellingborough store was so helpful and friendly when you visited with your reading glasses concern. It’s wonderful to know that she was able to assist you and provide such positive service. We truly appreciate your kind words.
One for the road
I asked what promotions were currently running and I was informed buy one get an additional pair at half price. Although I queried that I thought the offer included a third pair for nothing, I was told that was not the case.On returning home I checked Boots online and it confirmed that I should have been offered a third pair at no cost. I rang the branch and they amended the order to include an additional pair of glasses.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for taking the time to share your feedback. We're sorry to hear there was confusion regarding the promotional offer available at the time of your purchase. We appreciate you bringing this to our attention and are pleased to understand that the store was able to amend your order to include the additional pair of glasses following your enquiry. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
The staff at the Fort in Glasgow were…
The staff at the Fort in Glasgow were excellent in the way they explained everything to me and they were all extremely helpful
11 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Glasgow Fort store were so helpful and took the time to explain everything clearly throughout your visit. It’s wonderful to know that you felt well supported and received such excellent service. We truly appreciate your kind words.
I visited Boots Opticians in Cheadle…
I visited Boots Opticians in Cheadle yesterday and was looked after by the lovely Elma. She was absolutely amazing—so knowledgeable, friendly and complimentary. I left feeling like a million dollars!
I bought three pairs of glasses and can’t wait for them to be ready, especially as it means I’ll get to see Elma again. Thank you for such a wonderful experience!
11 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Elma at our Cheadle store provided such knowledgeable, friendly, and professional service. It’s wonderful to know that she made you feel so welcome and confident, and that you left feeling like a million dollars! We’re also thrilled that you found three pairs of glasses you loved. We truly appreciate your kind words and look forward to welcoming you back when they’re ready to collect.
Excellent Opticians
Excellent Opticians in Alton Hants. From the initial tests and scans with Lola, to the eye test with Heather the optician, everything was explained fully to me. I felt very happy and comfortable with the way everything was done. Megan was brilliant checking and fitting my new glasses. The service here is exceptionally good, I wouldn't go anywhere else.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Lola, Heather, and Megan provided such excellent care and service during your visit to our Alton store. It’s wonderful to know that everything was fully explained, that you felt comfortable and reassured throughout your eye examination, and that your new glasses were carefully checked and fitted. We truly appreciate your kind words and are delighted to hear that you wouldn’t go anywhere else.
Dementia Patient: Their system for dealing with patients…
Their system for dealing with patients who have dementia is superb. All the staff at the Middlesbrough branch were excellent. They took the time and care to make patient comfortable and safe. In particular Mike, Ruth and Chris who went out of their way to help. Cannot fault the policy and training to deal with such difficult patients. Thank you.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Middlesbrough store provided such excellent care and support. It’s wonderful to know that Mike, Ruth, Chris, and the wider team took the time to ensure your loved one felt comfortable, safe, and well looked after throughout their visit. We truly appreciate your kind words and are pleased that the team’s approach made such a positive difference.
Good Customer Care with All Tests…
Good Customer Care with both the Tests before and the actual Eye Test where aspects of All the Tests were explained.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received good customer care throughout your visit and that both the pre-screening tests and eye examination were carried out professionally. It’s wonderful to know that the team took the time to explain the different tests and their results, helping you feel informed and reassured. We truly appreciate your kind words.
So helpful
So helpful. Popped in for a repair without booking and they sorted me out in no time. It was the wonder team of Rachel &Surat. Thank you girls x
11 augustus 2026
Review zonder uitnodiging
Antwoord van Boots Opticians
Thank you for your feedback. We’re delighted to hear that Rachel and Surat were so helpful when you popped in for a repair and that they were able to get your glasses sorted so quickly without an appointment. It’s wonderful to know that their friendly and efficient service made such a positive impression. We truly appreciate your kind words.
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