Boots UK Reviews 

I placed an order online for £170 including next day delivery on 24/11/25.I rang Boots several times. The last time was today. The previous call was made on 4/12. I was told today I would have to wait 14 days from 4/12 for a replacement to be issued. I asked for a refund and was told sorry you asked for a replacement
Don't use Boots online if you are spending a lot of money, you will be very lucky to get what you ordered.

Boots in Denmead are excellent it is always ready for collection rapidly. The service is excellent and the drugs are always available.

1/5 — Missing Items & Claim Rejected Without Proof — £153.66 Lost
I’m extremely disappointed with my recent experience ordering from Boots. My order (779944541) arrived missing items worth £153.66, yet Boots have failed to provide any photographic evidence that the goods were delivered. Despite having no proof of delivery at all, they rejected my claim and refused to refund me.
Customer service has been unhelpful and dismissive, repeatedly stating the order was delivered without providing any supporting evidence. As a long-time customer, this treatment is unacceptable.
I’m now £153.66 out of pocket with no items to show for it, and Boots are refusing to take responsibility. I will not be ordering from them again unless their delivery processes and customer service improve dramatically.

I had a probem with an order to be collected from a store. Part had been collected but all were shown online as collected. I could not get to store for a few days. Tried to ring local store redirected to another number which did not allow me to speak to anyone. Gave up and wrote to customer services. Took three days to respond to say could not help please go into store. Not first bad experience, will only shop at this store if they are the last place

Very rarely order from Boots - reason being absolute terrible service. Placed order for next day delivery and instead of Friday, was delivered Tuesday. No explanation or apology. When finally received the order, the box was all beaten up and upon opening have discovered that item is missing from the order. Impossible to contact Boots directly. Just terrible experience . Part of the problem is the courier company -DHL- as the box looked like it was open and retaped so this item was probably gone missing ‘ en route’ . However Boots is the supplier so their responsibility.

What a shambles wanted to get a picture done one machine wasn't working the orther ad a connection broke.

I ordered 2 items on their online website for home delivery. They sent the wrong items so I had to call their customer service. They said that they would send out the correct items but once again they sent out the wrong items!
I called them again and had the options of either letting them try again or take them back to a store myself. To take them back to the store would cost me £5. I do not see why its my responsibility to do this. Then they told me that if I want a postage return label I would have to email them. Customer service were so unhelpful just sitting reading from a screen as couldn't answer any of my question. Also, when you call their number you to go through the voice recognison which is useless. I would never order from them again.

Total abuse of a half baked AI customer service solution. Worst I have ever experienced.

Went into Boots at Braehead today looking for aftershave for Xmas gift. Was greeted by a lovely young woman called Courage. She was very knowledgeable kind and very helpful she helped me pick stuff for my grandson. So I will definitely be back to shop in boots Braehead. Courage went over and above for me today. So thank you.

The most disgusting customer service i have ever encountered. As per the tracking photo, my order was left outdoors in an unlocked postal tray, not belonging to me. But because royal mail logged it down as “enclosed front porch” Boots are refusing to refund my money. I have no idea where my parcel is. And you can very clearly see it was left outdoors. I am now £100 down and boots have no interest in helping. I will be taking legal action and opening a retail dispute with my bank. Absolutely disgusting organisation, will never shop with them again

It feels horrible

I always have a pleasant shopping experience in Boots Birmingham High street. Was taken aback this morning by a stony faced Chanel consultant who had a serious attitude…. Was very unhelpful. Been a customer for a long time…. Shop at Selfridges in future👋🏻

The service at Boots Pharmacy, Market Street, Manchester is awful. The queues are long and slow moving. It takes them days to fill prescriptions that are sent electronically. Often still waiting 6 days later. I realise they are busy but 6 days….come on

tried to order online then tried to log into my account with my advantage cards....wouldn't accept either email address or password,,,so I changed password.and registered it ....still not accepted....so I just lost 78 advantage points. that's not the 1st time this has happened they always accept my advantage card in store but not online, after trying to log in so many times...I was logged out.Boots online is not worth the bother, they've just lost a customer, I don't need the agro.

Ordered online for delivery to local store. Confirmation of order stated it would be delivered on 29 October. I have visited the store on three occasions since then but it has not arrived (8 days later). I used the online contact form 3 days ago but only received an auto-reply so have telephoned today. Although they are resending the item, it will be by standard delivery and is not due to arrive until 11 November and there has been no recompense to me for their error. That means 13 days from when it should have done. As this was a gift for someone’s birthday which will now be late, I am unhappy with the delay and would not recommend anyone ordering via Boots.

Very bad customer service at boots Slough high street went in the morning to get some product totally got ignored..

Ordered products for click and collect they emailed me with a collection date I arrived to collect to be told the items were not in, when I emailed customer services they said the order could take up to 7 days beyond the expected collection date, so you have to go to the store everyday in hope your goods have arrived. Boots you do know this is 2025 don’t you, can you not be up front on your website and tell people the delivery date is just a guess and it would be really helpful if you could notify the customer when the goods have actually arrived at the store so they don’t have to make continuous trips to see if goods have arrived, very poor service indeed.

The worst ever. Customer service unhelpful.

Ordered a product online. It was in stock.
A day later my order was cancelled with no explanation offered except an AI generated response about stock issues.
When I contacted Boots I was told it was a technical issue and I should just reorder as the product is still in stock.
The product was now £130 more expensive and Boots would not stand by their original price.

went to pharmacy at boots merry hill lady went to another counter to get eye drops went to pay no tills lady in charge of about 5 machines occupied with customers queries couldn't get any sense from machine decided to take drops back to pharmacy lady explained to her why we never even normally try useing machines , a shop as large as boots needs more tills not just for us older generation but noticed young ones struggling to plus some left there articles and just walked out