Bootsthechemist Reviews 

For the forth or fifth time my prescription was not fully ready this was left there monday yet thursday only 2 thirds of it ready i ring ip to be told yrtagain that its part outsourced fair enough but ive left collecting till now for that reason wont home delivery unless I pay now from Monday to Thursday youd exspect everything to ne there but oh no.now ive to go out again poor from Boots Oldham Spindles

I am using Mounjaro to help with my diabetes but this morning the kwikpen got stuck so I thought I would consult a pharmacist. My nearest one is at Beggarwood, Basingstoke. So I popped in there to be told that as they didn't prescribe the Mounjaro and I was not one of their customers they couldn't help. I was under the impression that pharmacies were able to help with issues and, that this is being promoted by the UK Gov. Clearly I have got it wrong and so have Boots because I have been a customer of theirs in the past both for eye and medication but may not be for too long going forward. Not impressed by their lack of interest and help.

Poynton Branch in Cheshire.
Janet can't do enough to help and she guided me towards the best 3 for 2 deals and money off vouchers.
She even helped me load the Boots loyalty App.
A real gem, and a credit to the company.

Boots Oswestry February 2026
Was completely ignored by the pharmacist and his helper even though they both knew i was standing there with my daughter.
They couldn't even say hello or even
Be with you in a minute!
Bad manners and from someone supposed to be professional.
Go to another chemist & not Boots!

When will these big companies realise customers especially old folk do not like self service payment tills, I hate them especially when there are no alternative, I would rather drive another five miles to a different store than use one of those. And the pharmacy never answer their phone ever.

Today I returned damaged tables I found in my repeat prescription to Boots Queen St. Cardiff.
I was accused by the person, he had no name badge on, of deliberately damaging the tables and complain about the “mess” I made on the counter showing him the damaged tablets.
I spoke to the manager who kindly apologised for his conduct and reassured me that he would be spoke too.

Totally annoying YouTube ad interrupting videos

I visited the Roary meg store in Stevenage today, i purchased a perfume for my wife's Valentines present, i wonderful and very knowledgeable young man Kaleb helped me, by describing what i wanted he gave me very few samples and I went back to the third one he showed me. I'm so impressed with his understanding and knowledge, I'll be back to him on her birthday.

I purchased a Phillips shaver on line three days ago! It arrived promptly today well packaged and priced very competitively along with a 5 year warranty! Probably the best deal out there! Highly recommended!
Dave C

I have been twice and ordered glasses, twice I took them back for a refund because of faults. These people never apologise or admit they are wrong. Don't waste your time.

Just been to see a pharmacists at Boots Quedgeley regarding a lump under my eye, which isn’t effecting vision or painful, just red and a little itchy. The store had 1 customer in it at the pharmacy. The assistant went to ask for the pharmacist to assess me, but they wouldn’t even come out and look at the lump, just said anything to do with eyes they can’t deal with, which is nonsense. They said I should cal 111 which is definitely not the right pathway for this issue. Will NEVER buy from Boots again, I’m assuming that the pharmacist at this store is poorly trained, so wouldn’t want any medication from them!

Boots Pharmacy should be investigated by the NHS and CQC. Repeatedly never have stock, days or even weeks to provide prescriptions. Compare their stock holdings with private pharmacies.
Blame doctors systems and suppliers.

Over the last year I have waited upto 2 weeks for Boots to get my prescription ready. They blame the suppliers of drugs. As the biggest Pharmacy in the Uk they should have the clout to make sure they get the drugs they ordered on time.

I visited boots chemist at cramlington manor walks today,16th January 2026,& I usually know how to use the crewe photo machine in store & today had some issues & I would like to say the 2 members of staff whom come help me ,we're very ,professional & good at sorting things & we did hav a bit of a laugh in the process of this ,all I would like say is praise be due to staff when good at job , I do believe all the staff at the cramlington branch are pleasant & helpful ,keep up the good work your all a asset to a big company thanks again for your help ladies ,apologies for not remembering your names

Probably the worst pharmacy to try. Prescriptions wrong , staff look as they have just jumped out of bed No overall supervision. Need shutting down

Diabolical chemist full of incompetent and unhelpful staff.
A few years ago (before the pandemic),my local Boots chemist was reliable and had a good group of dedicated pharmacy staf!
Not nowadays.😔
They've gone from brilliant to truly awful 😔
I used to get regular updates via my mobile when prescriptions were received and ready for collection.
Nowadays it's so hit and miss.
Often they've got my prescriptions,but take weeks to get them ready for collection.
Or I'll go to the chemist having been informed via the phone and text messages that my prescriptions are ready .... only to find out only part of my prescription is!!!!
Just really frustrating and shocking the way Boots are run nowadays.
Staff just say...oh you'll have to come back tomorrow and they should (should) be ready!
Ignoring the fact me or my partner have had to make a round trip of 10 miles and use public transport to get into town at our financial cost.
This morning...I was informed all prescriptions were ready.
This afternoon...a staff member there says I was either misinformed or I didn't understand what was said to me!!!
Are they real?
Unfortunately there are certain staff members at Boots who are deliberately obstructive and awkward to customers and totally unhelpful.
Boots used to be a good pharmacy.
Nowadays they are truly awful.

I had to change my reading glasses as the pair I had had broken even though I have looked after them. I was greated with" I'm not changing" them in a aggressive attitude and this was from the manager. I had the receipt.
The manager then proceeded to call half of Boots to find a way not to change the glasses this took 15 mins. She then called a second store manager and finally changed them. What a unpleasant place to shop, you can tell the quality of a company when things go wrong. This was a bad experience.

Prescription sent by doctor on the 19th December for high blood pressure. went to collect on 27th December, told they didn't have it and to come back later that day. went back late afternoon still didn't have it, told it might be in on Monday or I could phone 111. Why couldn't they phone to say they didn't have them earlier, so I could have contacted the doctor for a different medication or try an independent pharmacy.

Waiting at till, no staff on shop floor. Moved into pharmacy queue and abruptly told by a member of staff she would serve the 6 waiting customers (non-dispensary) as soon as she could. No need for such rudeness or to raise her voice, suspect she was trying to prove a point to other dispensary staff. I returned my items to the shop floor as did the others.
This one member of staff was exactly why I moved over to Pharmacy2U, unhelpful and basically rude.
Diss branch know there are issues with this one member of staff. With many stores closing surely they should be grateful for any footfall.

Most unhelpful, unprofessional chemist EVER. High Barnet branch of this NHS scamming chain has to be the worst I've had the misfortune of visiting. 1 star is one star too many.