The robe was as described, perfectly soft terry towel, and looked fantastic. Shipping was quick and painless. The quality is substantially higher than anything else I've previously gotten, and it was... Toon meer
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Lees wat reviewers zeggen
Appalling non-existent customer service. Slippers are complete waste of money, I could buy something of better quality on Etsy for £5. Despite multiple emails, form submits and unanswered phone call... Toon meer
Bedrijf heeft geantwoord
We received our beautiful, rich smoking jacket with a deep quilted navy blue collar & cuffs. Expert workmanship! The sash and thick piping detail is spectacular. It's delicious dark green brocade and... Toon meer
I just got my Bown of London Summer Blazer. Wow!, it is every bit as fantastic as it appears on their website. A finely crafted quality classic Boating Blazer. You'd be hard pressed to find a com... Toon meer
Bedrijfsgegevens
Over Bown of London
Geschreven door het bedrijf
At Bown of London, we believe that luxury is about more than just the products we offer—it's about the experience. For nearly 40 years, we have been dedicated to providing the finest luxury bathrobes, dressing gowns, and loungewear. While our products may not be for everyone, we take pride in our reputation for excellence, as evidenced by our outstanding ratings on Trustpilot. Our customers trust us for our commitment to high-quality craftsmanship and fair business practices. If you're seeking quality over mere affordability, you've come to the right place.
What Makes Us Special
Luxury, to us, is not only about the materials we use but also the experience we provide. That's why we go above and beyond to offer personalised options—whether it’s adding your initials, a special message, or creating bespoke custom-made shoes. These unique touches make each item special, whether you're treating yourself or gifting to someone else. Each of our products is handcrafted with the utmost care, using only the finest materials. We focus on comfort, style, and durability, ensuring that your purchase will last for years to come. When you choose Bown of London, you join a global community of individuals who value personal style, impeccable design, and the highest quality craftsmanship.
Our Legacy
For many years, Bown of London operated exclusively in Great Britain. However, in recent years, we have expanded our reach to Europe, the USA, and beyond, allowing customers worldwide to experience the luxury of our dressing gowns, smoking jackets, custom shoes, and pajamas—often with next-day delivery. We are proud of our reputation as the Rolls Royce of Robes and the choice of celebrities & aristocrats. You may be wondering about the origin of our name, "Bown of London." It traces back to our founder, Mr. Alan Bown, a successful businessman with a passion for British luxury. Having been unable to find a bathrobe that met his exacting standards, Mr. Bown decided to create his own brand. And so, Bown of London was born. Many of the designs we offer today were created by Mr. Bown himself, and we continue to honor his legacy with every item we produce.
Bown of London quality will be remembered long after the price is forgotten.
What Makes Us Special
Luxury, to us, is not only about the materials we use but also the experience we provide. That's why we go above and beyond to offer personalised options—whether it’s adding your initials, a special message, or creating bespoke custom-made shoes. These unique touches make each item special, whether you're treating yourself or gifting to someone else. Each of our products is handcrafted with the utmost care, using only the finest materials. We focus on comfort, style, and durability, ensuring that your purchase will last for years to come. When you choose Bown of London, you join a global community of individuals who value personal style, impeccable design, and the highest quality craftsmanship.
Our Legacy
For many years, Bown of London operated exclusively in Great Britain. However, in recent years, we have expanded our reach to Europe, the USA, and beyond, allowing customers worldwide to experience the luxury of our dressing gowns, smoking jackets, custom shoes, and pajamas—often with next-day delivery. We are proud of our reputation as the Rolls Royce of Robes and the choice of celebrities & aristocrats. You may be wondering about the origin of our name, "Bown of London." It traces back to our founder, Mr. Alan Bown, a successful businessman with a passion for British luxury. Having been unable to find a bathrobe that met his exacting standards, Mr. Bown decided to create his own brand. And so, Bown of London was born. Many of the designs we offer today were created by Mr. Bown himself, and we continue to honor his legacy with every item we produce.
Bown of London quality will be remembered long after the price is forgotten.
Contactgegevens
Trackside Business Centre, Unit 10 Abbot Cl,, KT14 7JN, West Byfleet, Verenigd Koninkrijk
- 01784 225904
- hello@bownoflondon.com
- bownoflondon.com
4,4
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Not impressed
After searching on line for what I thought was going to be a ‘quality’ summer dressing gown for my husband, I settled on purchasing one from Bown of London.
When it arrived, it was boxed in a very flimsy cardboard box & taped up with what looked like blue electrical tape. The box was completely crushed. The only interior packaging was hand teared up pieces of card board… not fit for purpose & most definitely not very professional.
Not only was the box crushed, but the gift bag that I had paid £10 for was crushed too.
Before even taking the dressing gown out of its bag, I noticed that the label wasn’t ever sewn on straight, it was completely lob-sided. I immediately emailed to start a return on Friday 6th Feb & didn’t get a reply until Monday 9th Feb.
The customer service representative was helpful & sent me a prepaid return label. I returned the parcel that same day & am still awaiting my refund to be paid.
Not at all impressed & not at all what I expected.
6 februari 2026
Antwoord van Bown of London
Hi
I am so sorry to read this. This is not how we send our robes out so I am looking into what has happened here and will come back to you. I'm sorry this was not the experience you expected or deserved. I will reach out to you via email to resolve this.
Best wishes
Bown of London Team
Shipping is so slow...
Shipping is so slow. It's going to miss Valentines day. Don't trust their estimated ship times, they are so not based on reality.
12 februari 2026
Review zonder uitnodiging
Antwoord van Bown of London
HI
I am so sorry to read this, please can you let me know the order number so I can look into this further for you?
Best wishes
Bown of London Team
Highly recommended
Lovely swimsuit, just as shown on the website. Great value for money. Delivered very speedily. Highly recommended.
2 februari 2026
Treated myself to luxury dressing…
Treated myself to luxury dressing gown,I really expected the crème de la crème of gowns! Was a little disappointed I felt the belt could’ve been a bit longer the pockets are rather small and being striped the inside of the lapel stripes don’t match. I know it is what it is but for the price I expect TOP quality, and unfortunately I am left a little disappointed.
2 februari 2026
It was real easy experience was good
It was real easy experience was good. I only had one small issue. I went by the size chart and I think it’s a little too small at least feel small to me.
23 januari 2026
Efficient after care service fantastic…
Efficient after care service fantastic products
26 januari 2026
Efficient service ,high quality…
Efficient service ,high quality product, best presents for my husband !
23 januari 2026
Great dressing gown
The product is great, beautiful quality and generous sizing. One star was lost because advertising was not up to date on stock availability, and the AI chat bot, was absolutely useless . It took emails and several encounters with the idiot chat bot before a human could be reached to sort the simple problem out.
9 januari 2026
Exceptional service, and quality of product!
When my beautiful robe first arrived, I realized I ordered a size too small. I sent Bown an email and they responded within a few hours on how to make the exchange! Along with great service, the quality of craftsmanship and softness of their robes is definitely a five star. They are my new favorite for robes and sleepwear!
20 januari 2026
Simply Spectacular!
We received our beautiful, rich smoking jacket with a deep quilted navy blue collar & cuffs. Expert workmanship! The sash and thick piping detail is spectacular. It's delicious dark green brocade and luxurious weight and feel while on is beyond compare! Did I miss anything? I'll miss this when we send it to France as a gift for my husband's brother's 90th birthday! Merci beaucoup!
20 januari 2026
What I was looking for I found it !
What I was looking for I found it !only thing that fabric is shedding , which I didn’t like atall
2 januari 2026
Speedy delivery of goods. Good customer service.
Speedy delivery of goods. Problem re return sorted quickly by emails. Good customer service.
15 januari 2026
Nice product. Swift delivery
Overall v impressive service.
Nice product. Website gave good details on product sizing (length being important as I’m 6’6”). Dressing gown v stylish - something that was commented on when I was in hospital (which was the reason I bought it).
15 januari 2026
Item is fabulous, spam beyond belief after.
Item is fabulous, the total snow storm of emails afterwards, during and before not so much
29 december 2025
I had to send this lovely shirt back.
I had to send this lovely shirt back, however this company were helpful and good about it, They emailed a return label.
I’m now a fan of theirs!
8 januari 2026
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