Brackenwood Windows Ltd Reviews 

I recently had windows installed, and the entire experience was beyond fantastic! It started with Luke from sales management, who made me feel incredibly comfortable from the first interaction. Luke welcomed me to the beautiful showroom, where he took the time to go over every detail, ensuring all my needs were met—and even exceeding them. His warm and professional demeanor instantly put me at ease, and I knew I was in good hands.

Once we moved forward, the installation process was just as impressive. Two gentlemen from the installation team called Vasilis and Mark Pugh were absolutely amazing—friendly, courteous, and highly professional. They explained the process thoroughly and were more than happy to answer any questions I had. Throughout the installation, their precision and attention to detail were outstanding. They respected my home, worked efficiently, and left everything spotless once the job was done.

What really made this experience exceptional was the overall sense of care and commitment from the entire team. Luke went above and beyond to make sure I felt confident in my choices, and the installers followed through with the same level of dedication. It’s rare to find such a blend of quality, professionalism, and genuine customer care, and I’m so grateful for the incredible work they did.

If you're looking for a team that delivers from start to finish—with a personal touch—I can't recommend Luke and the entire crew enough!
Thank you Brackenwood

We have had a leaky 35 year old conservatory replaced by Brackenwood Ltd, using the original base with new conservatory with slate Tapco tiles, job took 4 days as scheduled, plasterer expected next week to plaster ceiling. The installers, Johnny, Heath, Darren and Neil. Prompt, polite, professional, knowledgeable, no shortcuts and nothing too much trouble - thanks guys, superb job!

Just had our windows installed. The people at Brackenwood have been brilliant from sales, admin and definitely installation. I have been kept informed every step of the way. No pressure sales. Excellent installers. I would highly recommend this company

Highly recommend Brackenwood after having replaced our windows. The company are very thorough and professional. The attention to detail shown by fitters Barry Elmore & Jamie Chapman was well above & beyond expectation

Awful customer service. Went in for a quote and the sales advisor was rude and just shrugged when we asked a question. I contacted brackenwood on the email address given but got no reply.

We had 5 new windows fitted by Barry Elmore and Jamie Chapman and are delighted both with the windows and the installers, who were efficient and left everything clean and tidy. Have no hesitation in recommending the Company and the installers.

We had a solid roof fitted to our conservatory. The pre sales process was smooth, and the communication was excellent. When the chaps arrived on the agreed date, they were excellent. Very professional and efficient. The room has now been completely transformed from an oven in the summer and closed off ice box in the winter, to an amazing space. It’s much cooler when the sun shines, and although we’ve not experienced a winter with it yet, I can tell from the thickness of the insulation in the timber framed roof that it’s going to retain heat incredibly well. When the chaps had finished the roof they spent an hour or so undertaking some general maintenance on my conservatory door and windows, which I did not expect them to do. The plasterer came earlier today and it’s now ready to paint. I may have been able to get a cheaper job, but the standard of workmanship and quality of materials would be hard to match at the price charged. We are very happy and looking forward to having a lovely room we can use 365 days a year.

Excellent service all windows and doors changed cleaned up after job was finished left no mess nothing was to much trouble thanks to Jason and Jordan for everything Steve purse

Brackenwood windows never fails to deliver We had this company sometime ago to do a front Porch and later the house facials And this time we had all the windows replaced The transformation to the house has been amazing From Andy’s visit to the installers the workmanship has been fantastic Jim and Ant did the work so efficiently that they went above a and beyond to ensure maximum satisfaction also to leave the place clean and tidy
I don’t have any hesitation in recommending this company
Mr T Gonzalez

Brackenwood made the whole process of replacing one of our doors effortless. Great communication from the backend of the business and the installation chap did a fantastic job to a very high standard. I couldn't fault it and will certainly use again.

We have used Brackenwood before to install two new doors and, having been very pleased with the results, we asked them back to replace all eight double-glazed windows. Barry Elmore and Jamie Chapman did a really professional job fitting the windows to a very high standard and they look great and have made our house look like new - thanks to all involved!

Barry & Jamie fitted 2 windows and 2 doors to my property over the Easter weekend. They did a lovely job leaving my house neat and tidy when finished. They arrived on time and am so pleased with the results. Thank you.

Very prompt response for an enquiry about fitting 6 windows plus front door and external cupboard door, following their advertising on local radio. Natalie arrived on time and gave me a favourable initial quote which was followed up with a site survey. It was thought that I needed a lintel installed as one was not present, so this was added to the quote. Luke, Adam, and Martin arrived promptly as arranged on the installation day one and it was discovered a lintel was in fact there so a new steel one was not needed, this was then taken straight off of the bill. Luke, Adam and Martin all worked tidily with minimal mess and disruption, were friendly and courteous and worked hard all day. Day two Luke and Adam arrived in good time again and worked on to complete the job and leave it all tidy. Ray then arrived a few days later to do a quality assurance visit plus touch up a couple of manufacturing marks and sign off. Final payment made and activated guarantee. Very pleased with the installation from start to finish, thanks very much to Luke and Adam plus everyone else involved.

As a starter If possible I would have given Brackenwood a 4.8 out of 5.
I contacted Brackenwood on 22nd January having heard their advertising drive on the radio. Initial response was swift and David visited me on 25th January to discuss my requirements and complete an initial survey.
His quotation was with me the same day and we agreed to move forward with the work.
A more extensive measure up and survey was then completed the next week (sorry I missed the gentleman name)
I was contacted by Catherine on 8th February and a detailed install programme was provided including for the scaffold erection on 29th February and then window install on 1st March.
The install team of Chris, Martin & Heath arrived around 9.30am on 1st March as planned and proceeded to carry remove 7x existing windows and replace with new.
They worked non-stop and completed the replacement around 3.30pm.
I can't fault the installation everything looks great, is well finished and my wife and I are very happy with the results however one minor gripe was that the clear up on completion was a little lacking. Quite a lot of debris was left especially on our conservatory roof and in the bedrooms.
However I would not let this distract from a good job carried out by the whole team from start to finish.

colin fitted my door and small bedroom window, he was very professional and friendly.
kept everything tidy and explained everything that was happening, ie. extra trim size and reason. for a better aesthetic look

Excellent product and an excellent fitter. Vasilis did a great job and worked diligently and he tidied up when the installation was completed. I have used Brackenwood before and I highly recommend them.

All in all my experience with Brackenwood Windows was good, Although there were a few hiccups during the course of what I selected, and what was in the contract, One of the windows was accidentally omitted from the contract and only realised after the contract was signed, we were able to rectify it immediately. So it is very important read through everything that has been written.

The installers were very diligent, arrived at my property on time and completed the job excellently. Showed me how to use the locks on my new windows. I am a happy customer and will certainly use and recommend Brackenwood windows

Jim and Ant came today to fit a new back door. Also a window and French window in a partially completed extension. Absolutely no problems and they managed to complete the work beside my builder who was still working on the roof. Quick and efficient and my builder made positive comments too!

HUGE thanks to Martin, Martin and Chris B for a fantastic windows and doors fit! Friendly, professional, knowledgeable and nothing phased them. It was brilliant to have such a hard working team, so attentive to detail, in whom we had absolute confidence. Tidy too! They are an absolute credit to Brackenwood Windows. I can't recommend them highly enough.

I would just like to thank Brackenwood for their recent installation job, in which they replaced 8 timber framed windows on the book of our house.

I dealt originally with Eddie - a salesman at the showroom in Basingstoke. He was well informed about the range of products, came to visit our house to discuss available options, and managed to up-sell the number of windows we were originally looking at replacing. He did not push too hard when it came to closing the deal, which my wife and I appreciated. I should also add that Brackenwood were one of the only companies who seemed to offer 0% finance, which was a big positive for us.

Once the installation was booked - some 5-6 weeks after the order was made, the job itself was booked for a 2 day completion. Jason and Leroy turned up on Day 1 and came across as professional and efficient. Since we were replacing wood-framed windows which were not in the best condition, it took them a bit longer to complete the tasks on day 1, and what I really appreciated about their approach was that they called the cavalry in on Day 2 with no less than 3 extra vans full of workmen turning up to complete the job on time by Day 2.

My wife and I spotted a few extra bits that needed doing after the job had completed, so perhaps the 2 day target had been a little bit tight to begin with, and the job should have had extra hands on Day 1 to begin with? I say this because the install took place in the middle of November when it starts going dark by the mid-afternoon, and it is possible that even the extra heads on Day 2 might have missed a thing or two in the fading light.

Nevertheless, dealing with the office to book in a follow-up visit to sort these extra bits was an easy process, and a return visit was quickly arranged.

All in all, the experience with Brackenwood was a very positive one and when it comes to looking at replacing the windows on the front of the house - which will need doing before too long - we will have Brackenwood at the top of out list for companies to choose from!

Thanks to Jason, Leroy and team, as well as Catherine and Sarah in the back office!