Brackenwood Windows Ltd Reviews 

Fantastic job carried out by the three fitters, Leroy, Alex & Kane. They were very professional, friendly and extremely tidy. Would definitely recommend Brackenwood Windows.

The installers of Vasilis and Ben where very good, they left the rooms very clean and tidy. 10 out of 10 to them.
Product looks good and installed on the date stated.

Reg & Stu,are excellent window fitters, extremely happy with their work, on time, outstanding from start to finish 5 stars, truly brilliant, highly recommended these guys from Brackenwood Windows

Wonderful job from Brackenwood fitting our windows and doors. Thank you to Alex, Dan and Jay for attention to detail and professionalism. End result is great, thank you. Sales rep was not at all pushy and gave honest and good advice which was really refreshing. Survey was thorough and detailed.

I recently had two sets of bi-fold doors installed, one of which involved removing the wall below a window.
From the quote by Brian Evans to the install the communication was fantastic, Brackenwood let me know what was happening and timescales at every point. The price point was very fair and when I visited the showroom they were really helpful and showed me the choices I would have ref handles etc.
The installation was great, I had a new deck and floor fitted not that long beforehand and Alex and Colin (the install team) took great care to ensure nothing was damaged. They took time to explain how best to care for my doors and refitted my skirting boards around the new opening. The doors themselves are of great quality, open seamlessly and have made a huge difference to the rooms. I would highly recommend Brackenwood, they were professional, polite and helpful.

Had four windows fitted today by Chris & Graham and we are so happy with the results. They look great and were fitted quickly and professionally by a polite team of fitters who worked around me working from home and our little dog.
Thanks so much Brackenwood!

We had 6 windows and a door fitted today, when we went too brackenwood they gave us a no obligation quote and were extremely helpful in either listening to what we wanted and suggesting good alternatives where necessary. The quality of the windows and door locks are better than I expected, the fitting team (ant) and (Jim) 2 fitters with 20 years experience were extremely professional, quick and very neat in their work I was in awe at how easy they made it look doing such great work and so efficiently they are a credit to brackenwood I would highly recommend using this company very satisfied.

Brackenwood windows were fitted today by two very polite and professional fitters Chris & Graham. Very neat and tidy job and the windows are jus so nice. A great experience from sales to fitting.

Martyn and Heath came to install our bifold doors today and the work was done both very professionally and expertly. We were very pleased with the results and would not hesitate to recommend Brackenwood to anyone. We give the job 10/10
Paul & Christine

From our first phone call to installation the service was highly recommendable. We had 2 really nice guys Leroy and Keane fit all the windows and doors. They were methodical clean tidy workers. Would highly recommend the quality of the windows and doors. Thank you Brackenwood.

Broken promises:
During my fit they stepped on and cracked my garden tap. Fitter was quick to apologise but management and sales person were slow to react. They tried to “fix” it twice over several months after the fit by soldering the joint. Tap hasn’t work properly despite their efforts. After their two attempts I asked them to replace it and they were quick to distance themselves and to refuse liability. Disgusted at their lack of professionalism and at the broken promises of the sales rep (Mike)

We used Brackenwood in 2020 to install our solid conservatory roof and they did an amazing job so when we needed a new front door they where are first port of call. From the first appointment they listened to what we wanted and gave us a price instantly. Ordering was easy and installed earlier than expected (bonus). Colin came to install the new door highly professional and tidy. Did a great job and made sure everything was satisfactory before he left. Would highly recommend Brackenwood and will be returning in the future for any requirements for doors, windows. Thank you.

I have recently renovated my property and chose Brackenwood for the new windows which cost around £13,500.00 .
The product is good but delivery and installation has been diabolical.
I have been left out of pocket due to poor installation , frustrated and depressed.
I wish I have seen that 35% of Trustpilot reviews were negative before my choice.
Give your hard earned money to somebody else.
I am happy to submit pictures to anyone interested.

I had a lovely lady called Natalie come and look at my windows and doors and she had a natter and went threw prices. Lovely lady and what I liked about brackenwood is she was not a pushy Sales lady.and I've spoken to a few of them
I had 5windows.patio door and front door replaced.lovely job done. The patio doors had been leaking and i had bodged this to stop water getting in.the windows where rubbish and our home was cold.the boys worked hard.2days and all was finished.now my house feels so warm
Would deffantly recommend.

Professional service from start to finish, both Leroy & Kayne who installed the windows & doors were fantastic. Polite, efficient and personable they work extremely hard leaving no mess at all. The finish is high spec and I am really pleased with the overall look. I would not hesitate to recommend again. Thanks lads for a job well done.

Leona Young PORTSMOUTH

I installed windows from bracken windows.

Be careful when you buy credit agreement with them.

Brackenwood will robb money buy now pay later scheme.

The agent told me I have to contact finance when credit agreement ending.

I don't know when agreement is ending. Hitachi finance will only email or text. I asked Hitachi finance why you don't send me by postal service. Hitachi answer me they won't do postal service.

how do I know when agreement is ending. if I received final notice letter from Hitachipersonalfinance. I will aware when is last date pay for this rubbish company windows money.

Now,I get lotted from Brackenwood windows and Hitachi finance.

please be careful and aware. otherwise like me anyone get lotted.

The windows are dreadful. The glazing beading was the wrong size which caused gaps between the frame and the beading. The frames were scratched and very badly finished with waste material from the welded joints left at the corners. Three of the window openings had to be replaced because they were sticking. The installation was very poor. One of the window sills was fitted without end caps. The mortar repairs were dreadful. On average each window had around six faults. My home was damaged by the fitters; they gauged the dining room ceiling, badly scratched my wardrobe, dented a door frame and knocked a large chunk out of the plaster in the sitting room wall. The whole experience was dreadful especially the rude manager who made me feel extremely stressed and upset. Choose someone else.

We’ve recently had a complete window replacement and I have to say Brackenwood have been outstanding, Mike our sales contact was honest, transparent and extremely informative. Less than 4 weeks from giving them the job they were booking themselves in for the instal. The fitters were great, hard working thorough and very experienced- if you’re considering new or replacement windows have every confidence they’ll do an outstanding job

Excellent professional job ( 10 windows and back door )
From Jim / Ant and Colin, all done in one day. Cleaned up the very little mess. Very polite and friendly guy’s. thank you.

I would avoid Brackenwood, the satisfied customer reviews don’t appear to have needed the “service” department which is absolutely awful – so if you buy from Brackenwood you’ll need to hope that nothing goes wrong. We had 21 windows, patio doors, a back door, front door and porch installed in December 2020 – so not a small job or a small investment. There were 3 issues left over from the installation and one that we created (a plumber broke a window fitting a bathroom). All issues were reported to Brackenwood as soon as we could in January – we heard absolutely nothing for months until out of the blue we were informed we’d get a service call. The guy arrived with 2 incorrect parts, so only 2 of the 4 issues were resolved – here we are 6 months after the initial installation with radio silence from Brackenwood and no clue as to when the issues will be resolved. Who thinks that is acceptable customer service? I note they’re somewhat shamefully justifying their appalling service with Covid – I work for a service company and we sorted ourselves out completely within weeks of the initial lockdown last year – why can’t they?