Scam company. Ordered what I thought were two bras through Facebook advert, a supposed 2 x offer. Was delivered one bra and a pair of pants I never ordered. Complained, only to be told I made a mista... Toon meer
Bedrijf heeft geantwoord
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I only gave 4 stars purely because the wrong colour was sent. However, we managed to resolve the situation with customer services. They sent me a full refund which was very much appreciated. I would... Toon meer
Waited weeks for these Ordered a cat scratching platform but got a piece of cardboard instead! Ordered a strapless bra but it doesn't fit. Also made with weird material that won't stretch. Aft... Toon meer
Bedrijf heeft geantwoord
Offered me a refund after sending shoddy goods, this refund never happened & all I get on Trustpilot & in answer to my e-mails is to send photos or videos, this after accepting my complaint & offering... Toon meer
Bedrijf heeft geantwoord
2,9
Gemiddeld
138 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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I want to return a jelly bra that…
I want to return a jelly bra that doesn't fit... sent two emails to brittrove.com and they have bounced back undelivered... How do I go about returning and obtaining a refund? As a company you need to make this much clearer if you want trust from your customers.
20 juni 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear Customer,Thank you for sharing your feedback with us. We are sorry to hear that the sizing and product quality did not meet your expectations. We always strive to provide the best experience for our customers, and we understand how frustrating this must be for you. Please contact our customer service team at service@brittrove.com with your order information. Our support team will review your case and get back to you within 24 hours to help resolve the issue. We apologize for any inconvenience and thank you for your patience.
They have told me my item got delivered…
They have told me my item got delivered ,it has not and I keep getting the same auto response reply via email. I have reported this to trading standards aswell,who are keen to help me! This is a fake company! Avoid at all costs. Update! They are still sending me the same auto reply! Saying the same thing over and over again. Trading standards have told me to resolve it with the seller, and if im not having any luck,then they are looking into it and possibly will be getting in touch with this company,as I do believe this company rips people off,other people have had the same issue. Avoid buying from this company, they aren't a genuine seller.
19 juni 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@brittrove.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
T-shirt not as advertised and very…
T-shirt not as advertised and very cheap horrible material. Con artists
11 juni 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@brittrove.com . We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
Received correct order but items did…
Received correct order but items did not fit. Have emailed the correct service email address 5 times to sort a return and refund and had no reply back at all. Thanks for your reply however no one is answering my emails and also I keep getting a postmaster undeliverable on that email address
17 juni 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear Customer, thank you for your valuable feedback. We sincerely apologize that the size did not meet your expectations. We always prioritize providing reliable products and understand the inconvenience this situation may cause. Please send your order details and a brief description of the problem to service@brittrove.com. Our customer service team will carefully review your issue and contact you within 24 hours to provide a suitable solution. We sincerely apologize for any inconvenience this may cause and thank you for your support.
What a scam
What a scam
Upon receiving the ordered item they sent one with the wrong plug should have been UK plug for UK use they sent one with a EU plug when the order clearly states UK. upon contacting their services dept. For a refund the stated the following you .
Customer Service Centre (Customer Service)
Jun 16, 2026, 01:33 GMT+8
Dear Ray Skinner:
Thanks for your message.
We're truly sorry for the dissatisfaction you've experienced with our product. Your feedback is extremely valuable to us.
Actually, if you return it to us without any quality problem ,you should pay for the shipping ,it is not worth to do that. Maybe you not satisfied with it,maybe you can send it to others as a holiday gift.
How about we provide 20% store voucher to you that you can use it purchase anything in our store without returning,you can keep it . Is that OK?
Waiting for your reply
Regards
Clearly don’t want the product back as most probably doesn’t work. They are a dodgy company I do not recommend anyone buys from them
15 juni 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@brittrove.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Bought a supposed old fashion booth…
Sad I didn't get what I ordered, but at list they paid the money back.
So, professional on that part.
15 juni 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@brittrove.com . We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
Returns nightmare
The items I ordered took longer than expected. I didn’t know they were coming from overseas. Unfortunately they were not a great fit as I would expyfrom the same items I normally wear and were saggy in the armpit area. I wrote an email and was told it’s expensive to return but if I paid an amount they would send new items. I asked how this would work as how do they k is what size is going to fit. No proper reply just reiterated to pay the extra amount for a new order. At this point I suspected the answers were not from a person but AI - not confirmed. I gave written another request and mentioned contacting my credit card provider but haven't heard again.
22/6 - update still no response even though they a reply will be forthcoming in 24 hours.11 days later still nothing except 2 x emails have been sent by asking how the interaction has been. Needless to say my reply was BAD
10 juni 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@brittrove.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Poor Customer Service
I ordered sandals. They took a long time to come. I ordered in size 5.5-6 and when they arrived they were huge! I would guess they would fit someone who was a size 8.
I e mailed them requesting to return for a refund, they said they would send a smaller size. I declined as I didn't know even if the size down would fit and tbh they were not the best quality.
I have now repeatedly sent e mails requesting to return for refund and they keep sending me blank responses.
Awful service, Awful customer services. I would advise against using this company
3 juni 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear Customer, thank you for your honest feedback. We are deeply sorry to learn that the sizing and product quality did not meet your expectations. Delivering reliable products is something we take very seriously, and we understand how concerning this situation must be for you. Please send your order details and a brief description of the issue to service@brittrove.com. Our customer service team will carefully review your case and contact you within 24 hours to provide a suitable resolution. We apologize for any inconvenience and thank you for your support.
Good Customer Service
Good Customer Service, my order arrived part only and I contacted Customer Service they were very good and understanding and within days I had my part order send to me and I am very happy. Very good product and value for money.
22 mei 2026
Review zonder uitnodiging
My item never arrived and they are…
My item never arrived and they are refusing my refund
31 mei 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@brittrove.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Bought a bra they said it was a 38F it…
Bought a bra they said it was a 38F it was not knowhere near far to small tried by email for a return totally ignoring my emails now I'm stuck with something what no good whatsoever one very angry customer
21 mei 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear Customer, Thank you for sharing your feedback with us. We are sorry to hear that the size of the item did not meet your expectations. We are committed to providing our customers with the best possible experience and understand the inconvenience this has caused you. Please contact our customer service team at service@brittrove.com and provide your order details. Our team will review your case and contact you within 24 hours to assist with resolving the issue. We sincerely apologise for the inconvenience caused and thank you for your patience.
It didn't clean the mattress the way it…
It didn't clean the mattress the way it was supposed to do I wasn't happy with it
23 april 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@brittrove.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Great quality tights
Great quality tights, look amazing.
My only issue is with the delivery time.
Took longer than I expected. But would definitely order again.
31 mei 2026
Review zonder uitnodiging
Excellent seller
Excellent seller, prompt delivery, well packaged, good communication, as described on there website, would recommend to others if there are unsure, would purchase again from there site , A+++++
30 mei 2026
Review zonder uitnodiging
I would strongly advise anyone not to…
I would strongly advise anyone not to buy anything from this company. My experience has been extremely disappointing from start to finish.
They sent me a faulty product, and when I contacted them, I requested a return and a full refund. Instead of resolving the issue properly, they only offered a £2 payment to receive another product as a replacement. I paid the £2 delivery charge, but the replacement product never arrived.
After repeatedly contacting customer service by email, I received what appeared to be standard automated responses claiming that they had replied to my query. In reality, they did not provide any meaningful response, update, refund, or solution to the problem.
The customer service has been poor, communication has been misleading, and they have failed to deliver the replacement product that I paid for. Despite multiple attempts to resolve the matter, I have neither received the item nor been refunded.
I strongly recommend that you do not buy anything from this company. Based on my experience, they do not properly handle faulty products, do not provide adequate customer support, and do not honour their obligations to customers.
28 mei 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@brittrove.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
I have been looking for a product like…
I have been looking for a product like this for some time. Originally I purchased them for good eye protection on my cycling tuns. Now use a pair on site as they are great safety wear.
21 mei 2026
Review zonder uitnodiging
I ordered for a money wallet
I ordered for a money wallet, I did not receive what I ordered for, no explanatory email, no apology whatsoever, I did not get my money back, this is really appalling. A BIG SHAME
8 mei 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear Customer, we are truly sorry you received an item inconsistent with your order. We apologize for the lack of notification and apology, as well as unresolved refund issues that brought you a terrible experience.
Please send your order details to our email service@brittrove.com , we will look into your issue and deal with your demands promptly.
My Grandson has been waiting patiently…
My Grandson has been waiting patiently for this expecting the room to light up like an ocean.
What a waste of money. Proper false advertising does look the same as on the box
Please could you advise how to return and get refund.
Heartbroken Grandson who has SPECIAL NEEDS. and out of pocket Granda. Shouldn't be allowed to false trade
Thank you
22 mei 2026
Review zonder uitnodiging
Antwoord van Brittrove
Dear Customer, we are truly sorry the product failed to meet your expectation and disappointed you and your grandson deeply. We apologize for the unsatisfactory shopping experience caused by inconsistent product display.
Please send your order details to our email service@brittrove.com , we will promptly handle your return and refund request properly.
I’ve used this twice and I’m sure the…
I’ve used this twice and I’m sure the plants thank me by growing faster in a week i definitely buy again but still got some left I’ve used it on flowers firns bushes trees all my pots and I’ve got at least 30 maybe more I have recommended it to a friend
22 mei 2026
Review zonder uitnodiging
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